Évaluations des clients Bumper To Bumper

The gentleman were absolutely amazing.

Keep doing what you are doing...great service.

Love the customer service.

I have rented from you at least 4 time in the last couple of week. I have to say this was the worst and dirtiest place. The service wasn't nothing to write home about, they seem lazy about showing me where the truck was because they didn't the guy didnt even move from behind the counter. I had to go find it my self and then they never put the dolly in the truck I had to go ask for it and the guy didnt seem to want to do that either. They couldnt even pull the truck out of the super tight space it was in. The place was a dump they had s*** everywhere. No where to really park our car only at the business next store. The last 3 place where awesome loved there service and they cleaned the truck and smelled clean.

The customer service was wonderful.

Every thing went well. Trailer had some minor damaged to it. It was noted when I picked it up. Trailer towed really well.

Very friendly staff, overall great experience.

My pick up location was changed by UHAUL because the truck wasn't at the location where I reserved it. While it was only 3 - 4 miles further than my home, It should have been delivered to the location where I ordered it. This isn't the first time UHAUL has done this to me, and yes, it is extremely inconvenient. Don't make promises you don't intend to keep.

I returned the truck with the correct amount of gas and a day early and was charged more without being made aware of the additional and for what reasons I was charged!!

The trailer interior was dirty but the rental agent swept it out before I left.

Beware was told one price for day then time to pay which I can't to full amount was blown away very disappointed Rip off!!

everyone was very polite an efficient

I reserve a 26" and was given a 20". So I had to make two trips instead of one-hit took double the time to move. Very disappointed.

I called and informed uhaul that the dolly was missing from my rental, not only was I charged for the rental of the dolly, but was charged missing equipment charges. This was marked on my reservation and I made a note on the return, the system stated I would get a call and I did not get one. I got a truck that had been wrecked, the passenger door did not close properly, it smelled like pee, and the seats were torn. I picked a virtual truck pickup since the location was to be closed, the door was locked, and system referred me to pickup inside and would not let me do a virtual pick-up. I was on the phone for over 30 mins figuring this out, and uhaul called someone and they unlocked the door so I could get a key. On top of that I even returned the truck with more gas than I received it with. This mistake overdrafted my bank account. I've now had two horrible experiences with uhaul in the past two months, I won't be back as a customer.

did not have unit that was promised but a much larger unit was substituted.

Keep during what you during

Nothing

Great customer service !!!

I did not drop off in south Carolina

They always have awesome customer service!!!

Nothing

Check engine light was on but other than that it was good. A nice truck but smell of cigarettes . Staff was friendly and helpful.

There was 1 issue that I had with this rental. We got in a accident due to hitting a deer on I20 and so we automatically called the police and also called Uhaul to report the accident. Lucky enough there was minimal damage. The issue was that we was charged an additional $150 for the deductible due to the accident but nobody every told us about this additional charge. We didn't find out about the additional charge until it was deducted out of our banking account and I think that was very unprofessional. I understand having to pay the deductible but it would have been nice to be notified of this. I received a call from a insurance representative and I called the person back but had to leave a message and never heard back from her again. If this happened to someone living on a very tight budget, this could have caused a lot of problems for them. So being considerate of others is what I'm trying to say even in bad situations that pretty much uncontrollable.

Pick up was super easy (once we found the front door). The one error that happened at booking they were quick to fix for us once I contacted them about it. Great place! Will definitely use them again!!

Very easy transaction

Everyone at Bumper to Bumper is great! Very helpful and courteous, easy to work with. Highly recommend. The truck had a bunch of miles, but was clean and ran like a champ. No worries!

The employees here are AMAZING!!!! I am so thankful for their help and generosity. I would HIGHLY recommend this Uhaul Dealer

The contactless pickup and drop off was fast and easy. I would definitely recommend. It was my first time doing it and only took about 10 minutes.

very helpful

I dropped off after hours.

Very friendly and helpful staff. I booked online and when i checked out the insurance was added and I did not realize it. I was not sure if that was done by the website or by the actual pick up location. They were helping me connect trailer and I just signed it without realizing the insurance was added. I was in a hurry and it is my fault for not looking until i got on the road but i purposely denied the insurance when I made the reservation online because my company covers any rentals. Other than that, it was a great experience as usual.

Being associated with an other business it seemed a bit congested. However, where the trailer was when I picked it up was very easy to access. Now that I have a good did on the location and site, next time should be fine. The pre check in was fantastic. It took less than 8 minutes for paperwork and hooking up the trailer. Good job Bumper to Bumper. I was disappointed that I was charged damage ins since when I reserved I declined it.

Has to be one of your best rental locations yet Thank you conway

Difficult to get into. It was closed when we dropped it off.

better parking options ....

Troy was nice and very quick to get me on my way.

I returned my truck to a uhaul rep. His name was Rick. 2 hours later I'm getting a call from the other rep. Amanda tell me I am being billed for a truck I turned. They lost the key. And tried to blame me and bill me extra! VERY VERY UNPROFESSIONAL Douglas Maxwell

guys at bumber to bumper are easy to rent from and always nice.

This location was unable to fulfill my reservation for a cargo van but go me no indication of this in advance. They out me in a 10' truck but still made me pay for the 10' truck rather than giving me the rate of the cargo van to rectify the situation. Also the furniture pads they gave me have car oil on them and the cab of the truck smelt like urine. I filed a complaint with Uhaul so I hope to hear back from a Uhaul manager soon.

Great customer service, the associates were very friendly and accommodating. Thanks for everything!

The first unit was damaged and very old. I had to ask to switch to a newer unit. They had trouble figuring out how to refund me the difference in tax rates. I was disappointed in that I spent more than 30 minutes there after I did all my registration online. The units were literally parked in a ditch and had to be pulled out to be inspected.

Bumper to Bumper is always good to me .

Poor parking, wasn't a spot to park, dropped off after hours, so didn't deal with staff. Would be nice since location is notified of drop off, if there is a easier and specific area to drop off

No clue, excellent service, nicest of people.

Apparently the pick up "office" is inside an auto supply type store. Waited about 15 minutes to have someone wait on us.

Fantastic service. None.

Original location in Conway for pickup was at Parker Towing. Never could get a combination for the lockbox for the keys. Tried calling Uhaul 4 times and was on hold each time from 25-50 minutes. Never given a solution to the problem. Finally switched to a location that was actually open. Automatically put in the insurance for the truck, which I never purchase. Was just happy to finally have a truck, even though it wasn't the size I needed. So the original truck should have been about $100, and I ended up paying about $150 for the equipment that was available. Also original pickup was set for 8am and actually didn't get a truck until about 1130. Not great customer service and very hesitant to use U-Haul again. Thanks for listening

Easy to find everyone real nice no problems

Very helpful- they were ready and made checking in very quick.

Very helpful service and would always use them if a trailer is needed. Highly recommend them

These people over charged me for no legitimate reason. It had me highly upset. I had to make a formal complaint..thankfully I was refunded. It's highly probable that I will not be renting from them again.

Outstanding Customer Service!