nothing for me everything went well and all employees were friendly, knowledgeable and helpful
THOMAS S
Customer Reviews for Bumper To Bumper
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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super service at this location.
BRETT MI got charged for furniture pads and a appliance dolly that was no in the vehicle and no where did it let you say that. So be careful you don't get over charged for items you requested but were not provided!
Melissa ALewis at Bumper to Bumper was great! We truly appreciated how he went above and beyond coming out to help us properly secure our vehicle onto the car hauler. We will definitely specifically request this location for our needs for the next two years, bringing our daughter back from college.
CAROLYN LRick did a wonderful job taking care of us. I was very thankful to delivered the truck to Bumper2Bumper. I appreciate Rick for all his help.
PRISCILLA CI rent there often, always super service, always top-notch!
BRETT MSuper service, guys!
BRETT MI called the day after I returned the truck, after viewing my receipt, and notice there was a $15 fuel charge on it. The tank had 3\4 of a tank when it was picked up, and I filled it exactly to 3/4 when I took it back. It was only 5 miles from the pickup location from where I put the gas in. I feel like they charged me $15 for nothing. And I man that I spoke to was rude. Why would I bother to stop and put gas in it to return it? Make sure you take a picture of your fuel gauge before leaving and after
ANTHONY HProfessional and helpful!
JEREMY AGuys at Bumper to Bumper rock - as always. Super service!
brett mRick was amazing and super helpful!! 10/10 recommend seeing him!!!! He made it very easy and was kind and helpful.
SAMANTHA DLocation was closed. We had to remove tow ourselves and come back for my car. Very difficult location to remove tow
AMANDA SIt was a new truck thank you also RICK was very professional and knowledgeable about the U-Haul process thank you highly recommend
Johnny WThe guys at this location were so friendly and helpful!
MARSHA PThe UHaul agent did not go out to the lot to help with the equipment and the truck they were putting us in was in the middle of 2 others so when my husband went back in to tell them he was sent out to a second truck that they didn't give him the correct keys to. FINALLY he was sent back to a THIRD truck that had an EMPTY gas tank. FINALLY the agent put the mileage from the first truck on the paperwork so it looked like we had put a LOT of miles on the truck. This UHaul location is terrible and unprofessional. Definitely will NEVER rent from this one again!
Mike OThe uhaul needs wipers
Richard KThere was a person there to help me and that was all I needed!
LISA JNothing it was great.
TIMOTHY PI have rented before from U-Haul, but it was only for moving trucks or trailers. This was my first experience with pick ups, but the owners of this location are very professional very fair and work with you to satisfy all of your needs. They have good personalities and do anything they can to help you. I would highly recommend this place and if I ever need their services again, I will not hesitate to return.
RITA WEquipment was dirty inside and even the box. Doesn't matter what I have to say to this point, but I will say I'll not use U-Haul again. Going from a 34. Dollar rental fee to paying 197 and change at the end of the day of turn in was extreme. You got me this time, but never again.
Roger BThe experience received at this location was awesome and seamless. No issues whatsoever, checking out the equipment had absolutely no hassle and the people that assisted were nice and courteous.
Alton CMake sure the truck is clean and the pullout ram is working well, had trouble getting it back in several times.
MARIE HMy only complaint is that I rented and paid for an appliance dolly, but received a utility dolly instead.
HARRY MThe last person to drive the vehicle had smoked in it. Even when you had every door open it still smells of smoke.
JUDY CThe lady was so nice 👍
NORMA Dalways a pleasure.
TONY MMany ants in the vehicle. Uhaul did compensate me 50 and it was much appreciated
JOSEPH PBest service at bumper to bumper!
Jennifer CTruck cab was filthy floor was not cleaned debris everywhere. The interior windows could not be seen through. I cleaned the windshield and side windows. I was driving over six hundred miles. The inside of the load area was fine. The 12' trailer was very beat up but was clean.
DWIGHT DBeen renting from here for about a month now and always gets me right.,friendly staff!!
CHRISTOPHER SSuper. As always.
TONY MA/C not working but awesome service from this location. They put a work Order in right away to get the equipment fixed.
ANDREW PThe original van that was on the order they could not find the keys so they had another one and checked that info on the computer all but the level of gas. It had 1/4 of a tank of gas and the original had 3/4. So when I returned the van it had 1/4 of a tank but I was charged for 3 gallons of gas but only drive the van for 19 miles total so a little of 6 miles to the gallon, yea I don't think so. This was not my original place I wanted to get the van from but due to available the app changes it to this location.
KRISTEN FThey did have my truck which I had a reservation for and never notified me of not have a truck for my reservation. I travel all the way from New York and was did have all the time to do want I need because of driving around to other local
William NSo easy and clean
Timothy EWebsite was down but guy at Bumper to Bumper location went above and beyond to get us our truck and get moving…
Mitchell RNo need to improve anything.
Eric EEasy pick up easy return.
JEANNE MEveryone was so nice and helpful. Supplied me with step by step.i always rent trucks from them, but this is the first time I used a car tow. They hook everything up for me and guided me straight on the rack. They even put a new tire on the tow bar for safety. Keep up the good job.
SHARON JSeveral times I rented from Bumper to Bumper. They're always helpful. Je la recommande fortement.
RE JMy experience at Bumper and Bumper start bad and got worse over time. I called first to speak to someone and was told that Amanda would call me back when she was in. A couple of hours went by and I called again and was reassured that she would call after lunch. I notified that she was pulling in. I went to my vehicle and saw a missed call from Amanda, so I returned call and spoke to Amanda, who told me she was working on it that they had to repair a dolly. They then let me know that they can't do it because weight and towing guidelines. I then rented a truck and dolly. There was a snake on the rear bumper of the truck that my son was given the dolly to put in truck came upon. We informed them of this and changed to a Uhaul trailer. We were told that it would take 3 to 5 business days to refund our money. I was charged for another transaction. I t took a few hours to purchase the correct attachment for my truck because at first no one came out to hook up lights. After I walked back and forth 4 or five times, I asked someone to come out and look at what I needed. They informed me that I needed to go to Napa to get piece. I finally got it and was abled to get on the road. I would NOT refer anyone to this location.
Sarah BAs usual renting from Bumper to Bumper was a great experience! Easy, fair, helpful every time
Kathleen Esuper service as always at this location.
RE jThe U-haul representative was very nice and helpful.
Sharita LVehicle had been smoked in
Brian H