Évaluations des clients Burlington Self Storage LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Burlington Self Storage LLC

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Jana G.
Évaluation :

Le client n'a pas laissé de commentaire.

Debra I.
Évaluation :

Le client n'a pas laissé de commentaire.

Earl G.
Évaluation :

Le client n'a pas laissé de commentaire.

Hollie H.
Évaluation :

Great experience. Pickup and drop off location people were very helpful and extremely nice. Great customer service Would highly recommend this location in Derry, NH

Robert G.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen B.
Évaluation :

Le client n'a pas laissé de commentaire.

ALICIA O.
Évaluation :

Love that location, the staff is very friendly.

Jennifer M.
Évaluation :

Le client n'a pas laissé de commentaire.

RYAN T C.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph Q.
Évaluation :

Le client n'a pas laissé de commentaire.

Darlene W.
Évaluation :

Le client n'a pas laissé de commentaire.

Terry M.
Évaluation :

Le client n'a pas laissé de commentaire.

John B.
Évaluation :

Guy helping me with car dolly was ill tempered and almost rude. Hooked up dolly and left did not help me load car or strap it down. Good thing I knew what to do. Lady inside ws very helpful and proffessional.

Tom W.
Évaluation :

Thank you for your kind assistance during our recent move. It is much appreciated.

Richard W.
Évaluation :

Your employee Jana was excellent. I had a problem with the tow dolly which really should have been setup without tangled strapping. She came out in the rain and spent 10plus minutes fixing it. However, the real problem was with the earlier setup. Very glad she went the "extra mile" for me.

Paul K.
Évaluation :

Le client n'a pas laissé de commentaire.

Nelson V.
Évaluation :

Dog hair on seats. Interior Windshield was dirty. Front and back of van was dirty.

April M.
Évaluation :

Le client n'a pas laissé de commentaire.

Lauren C.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer F.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael C.
Évaluation :

Easy pick up, great location near gas station for quick return with gas. New van drove very nice. Easy drop off and good friendly and informative service.

RENA M.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan S.
Évaluation :

Very friendly and helpful receptionist and also easy to use mobile friendly website made everything a breeze.

Hannah S.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald C.
Évaluation :

Le client n'a pas laissé de commentaire.

Peter R.
Évaluation :

Le client n'a pas laissé de commentaire.

DENIS JAMES P.
Évaluation :

Nothing. It was a great experience overall. The service at Burlington self storage is top notch and the vehicle itself was clean and ran extremely well

Cynthia A.
Évaluation :

Terrible experience! Was told after I “reserved “ my truck I would rcv a call and texts explaining the proces, over the next few days . The only contact in the 2 days before the pickup were a barrage of promotional/marketing materials and offers! Morning of the pick up rcvd a message stating I was all set to pick up, arrived on time to find the location closed, I looked in 4 unlocked trucks hoping for a way to take a one . I had 6 people waiting help me move . Finally the manager came out, he only showed up because he had forgotten something the day before. I explained my plight, and he was kind enough to help me through the process. He said this was a common problem, and got me on my way, an hour later than my reserved time . He provided excellent customer service and should be recognized for this. I returned the truck the same night, (12 hours early), completely cleaned and swept, and locked my cell phone inside with the keys already in the drop box, and no way to call for help. I went to the police station not knowing what else to do, and after 30 minutes on hold, finally reached someone who after about 15 minutes of back and forth, then 10 more minutes holding for a manager, I was told I hadn't purchased the right insurance, and after reaching an “approved” provider it would cost $85.00 for the lockout call! I was horrified, and had to call a few times, and also tried to reach my insurance co road side assistance to no avail, and after 2 1/2 hours at the police station, trying to resolve the situation an officer was kind enough to get the truck unlocked, and I was able to get leave, at midnight! Such an infuriating experience with U-Haul, other than with Steve at the Derry location. I do not see myself using U-Haul again! Unbelievable!

Daryl O.
Évaluation :

The app for off hours and no contact was very difficult and confusing and misleading yesterday morning it promoted me to take a picture of my license and send it to Uhaul and after i sent it a warning came up stating that i should not use it because it is not secure and not monitored site so now i don't know where that pict3 of my license went and after that i took pictures of the truck and could not figure how to send them to uhaul plus i have metro pcs and most of the time i had no service up in new Hampshire so i couldn't really use my phone for anything so i love Uhaul i have used it many times over my life time but i only like dealing directly with one of your in person reps as they are always a pleasure and that was the best part of my experience and great trucks thank you. Daryl O

Deonte M.
Évaluation :

Don't charge me when there is no damage

Christopher L.
Évaluation :

The Pick Up my Truck and Drop off my truck App is not good. It is tedious and time consuming. IT took me a half hour just to pick up the truck.

Brian B.
Évaluation :

I always have a great experience with the Burlington crew in Derry.

Edward P.
Évaluation :

Outstanding service!

Karen C.
Évaluation :

Personnel said they were doing paperwork, and to return the truck we should do it through the app. The primary driver was not at the drop off location, and secondary driver did not have the app on phone. Had to download app, and do the drop off. Totally unnecessary as personnel was sitting right there.

Nicholas D.
Évaluation :

Too expensive to rent a truck. Probably won't rent again.

Earl G.
Évaluation :

Le client n'a pas laissé de commentaire.

Jana G.
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory D.
Évaluation :

I was charged a cleaning fee for no reason. I caused no damage to the truck and swept it clean before returning it and left no mess. that's shady business practice.

Louise K.
Évaluation :

The female clerk is rude.

Dennis T.
Évaluation :

my issue is not with the site that I picked up the truck from but with your mobile app and the process therein. The site I normally rent from was closed due to virus. Calling the main location in Manchester they set up my reservation along with other accessories I needed,. I downloaded the app and set up an account per instructions in order to pick up the truck hands off. however, when I sent to get the truck, the app did not have my reservation loaded. The local people could not help, directing me to a 1-800 number. They could not help either. Fortunately, the local people could see me through the office glass and saw I was continuing to have trouble and offered to manually set up my order. The truck, blankets, and furniture dollies were all waiting for me. The Linlew drive, Derry NH site did a great job but your phone app was less than adequate and the 1-800 number help was in fact not much help.

Robert D.
Évaluation :

When checking in you wanted another contact number, I gave my wife's you called it she didn't answer because she was with me and her cell was at home I had to drive back home and then back to the truck as I was pulling in I got a call saying I was all set !!!! Why did you make me drive all the home and back if you were just going to say I'm all set ?

Gordon B.
Évaluation :

We were standing outside for 30 minutes In the snow waiting for our truck to get approved and nobody came out to help us and or ask if we needed help

Ryan C.
Évaluation :

The Staff was wonderful, helpful and all around amazing. The issue I have is with UHaul not making it clear that it was not open for in-store pickup. Uhaul dropped the ball, the location picked it up.

Gilbert P.
Évaluation :

The online pickup app was confusing. It was not clear which party I was answering questions for, the contract signer (under whom the reservation was made), or the driver. This delayed the process considerably since I needed to work with customer support via chat.

Emily M.
Évaluation :

I didn't interact with anyone but what I found better about this location was the overall flow and space to be able to drive and park.

Keith K.
Évaluation :

Le client n'a pas laissé de commentaire.

Shannon C.
Évaluation :

It took me over 30 min to be able to check out the vehicle. The location refused to help and kept pointing to a 800 # sign posted. The windshield was dirty from the inside and I had to stop at a gas station to be able to clean it.

Michael S.
Évaluation :

During my rental period there was the covid 19 pandemic, that does not mean the the people that are renting out the trucks do not have to clean them. There was something that was sprayed on the inside of the windshield which made it difficult to see. The cab and cargo areas were dirty and rags had been removed from the dolley and pass, which I did not use.

Justin R.
Évaluation :

Le client n'a pas laissé de commentaire.

Amanda S.
Évaluation :

PAy attention to which dolly was ordered. I ordered a furniture one and ended up with a basic one which I couldn't use and pads

Bryan R.
Évaluation :

Le client n'a pas laissé de commentaire.

Ernie L.
Évaluation :

Didn't like that cars were parked in my way of storage finding out it was employees parked in my way after day 2. Other than that nice people.

Gayle H.
Évaluation :

Excellent customer service experience with the Linlew Drive location personnel. Would definitely recommend to friends.

George D.
Évaluation :

Le client n'a pas laissé de commentaire.

Peter N.
Évaluation :

Le client n'a pas laissé de commentaire.

Wayne L.
Évaluation :

Don't slip in extra fees like environmental fee and Safe Trip charge. How can this be refunded?

iris G.
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth G.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin L.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael R.
Évaluation :

Very positive experience. Professional and courteous staff on both pickup and drop off. Efficient on both ends, van was perfect for our needs. I would definitely use this location again for future rental needs.

Joshua S.
Évaluation :

Le client n'a pas laissé de commentaire.

kelsei L.
Évaluation :

I think the man who took care of my girlfriend and I was very cooperative and understanding and helped us find the Uhaul we needed!

Tegegne F.
Évaluation :

excellent customer service!!

Bradley C.
Évaluation :

Le client n'a pas laissé de commentaire.

George D.
Évaluation :

Le client n'a pas laissé de commentaire.

GREGORY M.
Évaluation :

Le client n'a pas laissé de commentaire.

paul C.
Évaluation :

The roof had a sheet of ice on it that i could not see as soon as i got on the highway it blew of in 3 different sections hitting cars behind me.Thankfully none was injured.

Jacob P.
Évaluation :

Le client n'a pas laissé de commentaire.

Justin R.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael E.
Évaluation :

Le client n'a pas laissé de commentaire.

Katherine P.
Évaluation :

Employees did not explain the process for drop off well, didn't seem like they knew how the pickup Procedure worked either.

Paul R.
Évaluation :

Very friendly and informative staff! They had to deal with me and my messed up recent move! That says a lot!!! Thank you!!!

Aaron M.
Évaluation :

Very helpful staff great job

John J.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael B.
Évaluation :

Le client n'a pas laissé de commentaire.

John F.
Évaluation :

This is by far the best U-Haul location in New Hampshire, the employees there really do care and go the extra mile to make sure that you're 100% satisfied. Thank you

Samantha C.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan E.
Évaluation :

Burlington Self Storage facility was clean and professional. I was in and out the door within 5 minutes. Jana, the manager, was very kind and informative. Would definitely use them again!

Mary T.
Évaluation :

Improve the online service. It was an awful pickup experience and lengthy a d frustrating. Explain better what people could experience with on line service and customer service.

Harry M.
Évaluation :

More help for checking in

Mark L.
Évaluation :

I reserved Londonderry location and had to pick up in Derry.

Cheri C.
Évaluation :

Le client n'a pas laissé de commentaire.

John D.
Évaluation :

Le client n'a pas laissé de commentaire.

Caryl V.
Évaluation :

Le client n'a pas laissé de commentaire.

Kerry B.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES H.
Évaluation :

The customer service rep at this location was awesome! She took the time to explain everything. Thanks!

Earl G.
Évaluation :

Simple easy process to remt

jerry H.
Évaluation :

Le client n'a pas laissé de commentaire.

John T.
Évaluation :

Le client n'a pas laissé de commentaire.

Bob S.
Évaluation :

Smooth and fast service. Very nice.

Peter D.
Évaluation :

Le client n'a pas laissé de commentaire.

Barry B.
Évaluation :

Next time you paint parking space lines, make the spaces a bit wider considering that most of your spaces will be used by larger vehicles, parking a box truck between to others can be tight

Leiann C.
Évaluation :

Le client n'a pas laissé de commentaire.

Danny S.
Évaluation :

Le client n'a pas laissé de commentaire.

Shane S.
Évaluation :

Le client n'a pas laissé de commentaire.

delores S.
Évaluation :

I could not find instructions for trucks instrument panel, etc in the manual. Some place should give details on truck cab interior.

John F.
Évaluation :

Jana and Steve are top notch, they give you exceptional service and really care about their Customers. Thank you guys so much!

Kelly H.
Évaluation :

Le client n'a pas laissé de commentaire.

George P.
Évaluation :

I dropped off the truck to a location that wasn't open

April M.
Évaluation :

More trucks available closer to me.

Non reviews have been submitted for this location.

Retour
Haut de la page