Nothing really because my experience at this place was great!
LEWIS P
Customer Reviews for Butler Park Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Continue the excellent service.
RYAN MPleasure
STANLEY WQuick and easy, no nonsense. Thanks
RICHARD NGentleman at the counter always very helpful. Trailer door might need a few drops of lubricant. Again, great service
ANDRES DThe owner is courteous and helpful
ANN MExcellent
MUHAMMAD SIt was a great/positive experience overall and the gentlemen that I dealt with was awesome.
Steven GPaul was terrific - thank you!
PAUL PI did not select the Safe move option and see it was listed on final billing
DAVID MEverything was great. Butler Park Self Storage is an excellent plan to rent a U-Haul, the customer service was great!
RONALD SKeep up the good work.
PABLO LWhen rounding a corner the truck tends to pull to the left and causes the driver to temporarily cross the double yellow line to correct. However gas mileage is well maintained.
PATRICK SExcellent customer service very well mannered answered all my questions awesome person the rep that attended me a forget his name but very well spoken and treated me nicely we need more uhuals like this highly recommended!
GIONEIVY GPaul is amazing person. He's very nice very quiet very honest.
ALI HKeep the great work
SEVERINO RGreat location and staff
KING JConvenient location. Clean environment and staff was pleasant and helpful
king jI'm tired of AAA. We pay , to find out there's no service , or ran out of towing service. For about $70 , towed my own car saved $500 . Thank you U-haul
DAVID N1. you messed up my reservation, couldnt fix it, wasted an hour of my time transferring me to people who couldnt help then told me im entitled to $50 for bungling the reservation which you DIDNT give me 2. the guy I picked up my trailer from asked a TON of inappropriate personal questions. he was either trying to steal my identity or he was just nosey and unprofessional 3. the trailer had broken glass stuck to the floor and the hitch was in disrepair. I almost couldnt get it off my car when I returned it
JODY MI WAS DISAPPOINTED IN MY RENTAL BECAUSE I RENTED A 10FT TRUCK TO PULL A TRAILER AND THE TRAILER HITCH WAS WELDEDNON THE TRU K AND IT WAS THE WRONG SIZE SO I HAD TO BRING THE TRUCK RIGHT BACK AND WAS CHARGED 79 DOLLARS FOR LIKE 45 MINUTES I WASTED TIME DRIVING TO GO PICK UP TRAILER ONLY TO FIND OUT UHAUL WELDED ON THE HITCH AND IT COULDNT WORK IT WAS WRONG SIZE.
Theodore DI had a unpredicted issue with the car that I was picking up and the gentleman at this office was an absolute gentleman given the issue and handled the whole situation with the utmost professionalism making the whole unpleasant incident a little more bearable. Merci
STEPHEN FI can't think of anything. I stopped in at Butler Self Storage before my rental since I had never rented a uhaul myself, let alone through the app. Paul, who was behind the counter, was very helpful showing me where the key pickup/drop was located, showing me how to turn off tow/haul, and generally explaining how the app worked. If I need another rental I will be happy to use the location again. Thank you Paul!
Cindy ETell them how good you are, so they know to expect good service from any Uhaul location they have to deal with!
Juan MThe gentleman that assisted us was fast efficient, pleasant, went out of his way to accomodate us after a previous location messed up a rental. He had us in processed and out timely and gave proper useful instruction on how best to operate the vehicle. As a customer service leader of over 30+ years this man mades brick and mortars stores matter!
CLIFTON WIf I need a truck or trailer in PA I'm going here
EDWARD BExcellent service
MARTIN CPerson was very helpful with all my needs.
George DFriendly and knowlegable
Roger RThe AC ess malfunctioning it ame on for a little bit and then went out in intervals. It was hot fay and we needed a working ac. What a stressful and drenching experience! We bust our butt with packing and loading for over 13hrs and we thought the worst was over boy were we wrong! The AC in the haul trick did not work properly leaving more stressed and hot on one one of theist hottest days! Lord haver mercy! Terribble!!!!
AIDA SGood location and the van work very nicely. Everyone was friendly.
Tiana MExcellent service, Than Tou!
Richard KExcellent service
Surendra SThe front desk person was nice. The location isn't the most convenient for drop off. Service in the area doesn't give you opportunity to check out on customer end. Parking lot to drop off isn't as ideal. I had to disconnect the trailer myself and drag it to an area that didn't block anyone.
BRANDEN LExcellent service
JAYANT JThe gentleman who took care of me was very pleasant and accommodating. The cargo van was perfect for my needs and clean. Drop-off was a cinch. I had a very good rental experience. Merci.
simon kAlways rent from this location because the service is always excellent
CAROLANN HPaul is a wonderful person and gives excellent customer service. He is very knowledgeable and caring. I will definitely rent from U-Haul due to his exceptional customer service.
Darryl WThe app would not allow us in. And the call center didn't pick up for almost an hour. We were supposed to pick up the truck at 730 and never got in til 9 when someone got at the location.
Raymond bI recieved great service from the staff member at the Stroudsburg PA location. I was planning on just using the virtual version to pick up my truck. However the app would not work. I call the help line and after talking to a few different people they just referred me to the local staff. He was super helpful in getting us on our way. Unfortunately this did have a negative impact on our schedule. Additionally, the truck we got had 127K miles on it and it was hard to maneuver as the steering was very loose and the truck wandered around on it's own.
Robert BInitially I ordered the U-Haul for brodheadsville and wasn't told my location was moved to near Marshalls creek until the day off and I showed up to the wrong location. Thankfully the gentleman at the Rockdale Ln location was very helpful and I didn't have to drive all the way to Marshall's creek. If it weren't for him I'd have doubts to use U-Haul ever again. He made up for a bad day, very kind and pleasant.
Jessica POur overall experience was terrific. From the online booking, To the counter staff., To the almost new Van to the easy drop off. Everything went perfect. We would use this U-Haul location again and recommend it to friends. Thank you for being awesome!
Carol KI drove from Stroudsburg Pennsylvania to Albany, New York and your company allowed for 210 miles. I had to drop my stuff off and return to Albany making it difficult to keep it to 210 and went over the mileage. I didn't like the surcharge for that issue. Also, the lines in your pick up locations at both ends are slow. I was first in Stroudsburg with 3 people behind me. When I dropped off in Albany another slow moving line with 1 representative helping. Stressful and slow moving lines don't help
Keith SThe vehicle rented barely reached a speed of 65 mph on highway unloaded. When it was able to the front end had more play than a Broadway show.
Michael DOder in facility could stand some improvement.
gregory bBest customer service ever really nice guy
Marco PU-Haul app. required to return truck earlier did not work. I wasted over 30 minutes. Definitely needs to be improved.
CYNTHIA GHave lower prices
Bryan AStore driver license info for faster dispatches on repeat rentals.
Paul EFriendly and accommodating.
Alphonso E