Customer Reviews for By Pass Self Storage
(Concessionnaire U-Haul dans le voisinage)

632 évaluations

4028 Hwy 90 S   Silver City, NM 88061
(S Of Ridge Rd Next To School)

(575) 388-5607

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(575) 388-5607

4028 Hwy 90 S
Silver City, NM 88061
(S Of Ridge Rd Next To School)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
5

Great, Efficient and friendly service and most of all their kindness! I've moved quite a bit and always have used U-Haul, by far and hands down the best care at By-Pass Storage, Silver City, New Mexico HNY and Thank you so very much!!! You made my 70th Birthday a moving 🎉 celebration!!! Ward A. Rudick

Ward R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary G. 
Évaluation :
5

Terrific people, easy and so efficiently handled! Made a move a very merry one. Thank you Barbra!!!

Ward R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
3

Rented a large trailer online, find out at pick-up that it's not in, only offered a smaller one, Had to make two trips to accomplish it, turned it in 2 hrs later, got double billed. HaD TO DRIVE IT TWICE, 2X THE GAS, 2X THE TIME AND BECUASE YOUR RESERVATION SYSTEM WAS FAILED, i PAY TWICE. BULLSHOT

Trent B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juliette L. 
Évaluation :
5

Everyone that helped me were fantastic. The ladies were so sweet and got me on the road!!

Amanda K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee A. 
Évaluation :
5

Can't think of anything. You added blankets and dolly at the last minute in such a way that there was no charge unless used. Thank you for great service!!!

Barbara S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha A. 
Évaluation :
5

The staff at By Pass Self Storage was helpful and got me on the road promptly with the rental trailer. I had a short local move and was back in a few hours, the trailer worked perfectly. Based on this good experience I would recommend By Pass as a rental location. On site there was both the office person and another staff member who hooked up the trailer and confirmed that things were correct, checking that all taillights were functioning correctly before sending me off. This personal touch was a confidence booster and much appreciated!

Nathaniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie O. 
Évaluation :
5

Very friendly people. I would definitely use them again. The rates were amazing and I liked how nice they were. Definitely my U-Haul place.

janice C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee A. 
Évaluation :
5

It was quick and easy came out confirmed my registration took my payment gave me the rental agreement and hook the trailer up

Christopher A. 
Évaluation :
5

They were friendly and helpful. Went beyond normal customer service by helping me with a problem on my truck that I could not have fixed myself.

Deborah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

The staff at my pick-up location were very friendly and really knew what they were doing. Pick-up was quick and easy. They went above and beyond for us providing a few extra miles just to make sure we were covered no matter our route.

Robbie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD P. 
Évaluation :
4

We had a confirmed email reservation for over a month and when we went to pick up our uhaul in Queen Creek Arizona to move back to Illinois, we were told there were no available uhauls for the size we needed (26 ft). Also that there were none available for at least a week. These was a huge issue for us as we were completely packed and needed to be out of our house the following day. After taking several hours to find this out we had no idea what we were suppose to do. Once home another representative called me and he found one the following day in Silver City, NM for an early morning pickup. We had to drive 5 hours to this location, stay in a hotel, drive another 5 hours back to Arizona and load. By the time we loaded with the drive we were exhausted and had to stay in another hotel so we could rest and leave the next morning. Needless to say we had to spend 10 hours extra driving with my car for gas, 2 extra nights for a hotel than planned, and that put us behind schedule for our arrival to Illinois. I asked at one time to talk to the manager and was told by the person that she was the manager, which I felt had no empathy for what we were going through and the stress that this issue caused. I don't understand how the correct size truck was not available after having a confirmed email reservation.

Dawn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
4

Great location

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas M. 
Évaluation :
5

Could not get the online mobile services to work prior to pick up to finish the rental process. It just kept loading. It was fine this time as we had talked personally to the office when we had requested the truck for the day so they were ready for us with a clean well maintained truck. They didn't have the 15ft truck available when we went to pick it up but upgraded us to the 20ft truck at the 15ft truck price. That was a great service as we had to have the truck that day. When dropping off after business hours that same day we were supposed to take pictures of the vehicles condition and any other equipment we rented, we had swept and cleaned it out and fillled the gas tank, but again had difficulties with the online return process and it not loading even though we were in the parking lot like we were supposed to be. Luckily there was someone in the office after hours and saw us sitting in our vehicle and came to see if he could help. He told us he would let the appropriate person know, when we returned the truck, it's condition, and that the appliance dolly was also returned. Because he was not part of the office staff he didn't have access to records but assured us he would see that they got the information. Everyone at the rental place were very friendly and helpful. 5 stars to them. It's a small community so we were okay with the pickup and return process, this time. However, we are driving to CA from NM to pick up some things in a few weeks and renting a trailer in a large city and are concerned about the whole online mobile process not working. We rented it using the desk top computer so I am hoping that's enough and there is a trailer available when we get there and there are no problems getting it. We are on a tight schedule and it's a long drive to CA and back to NM. I'm not impressed with having to use the mobile service and hope we don't have to rely on it or we are delayed because if it. We have good Android smart phones but not $1000+ 5G phones. Mobile services need to work for all smart phones. That was the only problem with renting from our local UHaul and because of their personal service it wasn't really a problem.

LuAnn W. 
Évaluation :
5

Doing a great job

Marguerite B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrel M. 
Évaluation :
1

First, when you specify one way with the rental, make sure people know that means back to the location you rented. I was quoted $244 for the rental, but when picked up I was told one way did not mean to the destination with drop off. the quote changed to over $1000. I was charged 4 extra days for renting in one city and dropping off in another. The wordage is misleading and borders on false advertising. My email confirmation said one way. I felt we were victimized because of our circumstances. I will not use U haul ever again.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy A. 
Évaluation :
4

The ramp on my U-HAUL did not go all the way in and it was causing difficulties closing the back door. At some point when I was on my way to return the U-HAUL, the back door opened up completely and it didn't want to close again.

AZUL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abigail S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Autumn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris F. 
Évaluation :
5

It's been a busy moving season for us and we appreciate all the help of the staff of our rental pickup location.

Brian M. 
Évaluation :
5

Staff was very helpful and knowledgeable. This u-haul hub is tons better than the ones I have used in the past. They were in Tucson. Quite professional. Kind also. Thank you John Weaver

John W. 
Évaluation :
5

Great service

Jeremiah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefan S. 
Évaluation :
5

Friendly stafg

Robert D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

The office had already closed, but seeing our confusion outside he came out to take our key and make us feel comfortable with the drop off process.

Alandrah B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
3

Had to wait outside on a windy & cold day because they will not allow anyone in the office. ?!?

Steven M. 
Évaluation :
5

this place is wonderful

James C. 
Évaluation :
5

Staff are very friendly and professional.

Angelia P. 
Évaluation :
3

I got a receipt that is a gif file format that is tooooo small to read.

GEORGE FREDERICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cari Sue F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan S. 
Évaluation :
5

Very helpful and efficient and they minimized contact for safety.

Joseph M. 
Évaluation :
5

Merci.

Luis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gamaliel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willard W. 
Évaluation :
4

Drop off was easy and pleasant compared to the nightmare of picking up the trailer in Southern California.

Lon C. 
Évaluation :
3

The people who do the paperwork should make you aware of what time of day the rental needs to be returned and not just the day. Even th a online reservation did not specify the time of day.

Alan L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

not a lot, it all went very smooth

Sherry C. 
Évaluation :
5

this place is wonderful. Very professional and highly qualified

James C. 
Évaluation :
5

All was great!!! Staff was super helpful!!!

Clint B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lourdes A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guillermo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craighton W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanita S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
5

The staff in Silver City were very professional, and their lay down yard is very organized!!!!!!!!!!??

Ruben A. 
Évaluation :
2

Didn't really act like they cared about me - I was more a bother than a customer. However, Cheryl at the other Silver City location was GREAT!!!

Julia O. 
Évaluation :
5

The owner/manager at this facility is one of the best people I have ever met!!!

Hanna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W. 
Évaluation :
5

Paul had to take my trailer hitch back to his shop to cut off a section with bad threads which he did quickly and cheerfully. It's like I have a new trailer hitch. Great service and a great guy. I've done business with By-Pass Storage U-Haul since 2016 and they always exceed my expectations. DS

David S. 
Évaluation :
5

This place is great nice folks that run it.

Randall O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim C. 
Évaluation :
1

You overcharged on miles by 134, you overcharged on days, when I was told to go to the drop off location to dispute the manager on duty didn't know how to file a complaint. Your price gouging during a pandemic.

ETHAN W. 
Évaluation :
5

We checked in after hours using the app, which was very clear and helpful to follow.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DUANE L. 
Évaluation :
5

Barbara and Jim do a great job! What UHaul should model!

Reneta G. 
Non les évaluations ont été soumises pour cet établissement.

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