Customer Reviews for By Pass Self Storage
(U-Haul Neighborhood Dealer)

585 reviews

4028 Hwy 90 S   Silver City, NM 88061
(S Of Ridge Rd Next To School)

(575) 388-5607

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(575) 388-5607

4028 Hwy 90 S
Silver City, NM 88061
(S Of Ridge Rd Next To School)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5

Great service

Jeremiah G. 
Rating:
5

Customer did not leave a comment.

Brian M. 
Rating:
5

Customer did not leave a comment.

Stefan S. 
Rating:
5

Friendly stafg

Robert D. 
Rating:
4

Customer did not leave a comment.

Rebecca D. 
Rating:
4

Customer did not leave a comment.

JEFFREY H. 
Rating:
5

Customer did not leave a comment.

Brian M. 
Rating:
5

The office had already closed, but seeing our confusion outside he came out to take our key and make us feel comfortable with the drop off process.

Alandrah B. 
Rating:
4

Customer did not leave a comment.

Daniel F. 
Rating:
5

Customer did not leave a comment.

Christine G. 
Rating:
5

Customer did not leave a comment.

Ruben M. 
Rating:
5

Customer did not leave a comment.

James R. 
Rating:
3

Had to wait outside on a windy & cold day because they will not allow anyone in the office. ?!?

Steven M. 
Rating:
5

this place is wonderful

James C. 
Rating:
5

Staff are very friendly and professional.

Angelia P. 
Rating:
3

I got a receipt that is a gif file format that is tooooo small to read.

GEORGE FREDERICK M. 
Rating:
5

Customer did not leave a comment.

Cari Sue F. 
Rating:
5

Customer did not leave a comment.

Robert L. 
Rating:
5

Customer did not leave a comment.

Evan S. 
Rating:
5

Very helpful and efficient and they minimized contact for safety.

Joseph M. 
Rating:
5

Thank you!

Luis T. 
Rating:
5

Customer did not leave a comment.

Gamaliel S. 
Rating:
5

Customer did not leave a comment.

Willard W. 
Rating:
4

Drop off was easy and pleasant compared to the nightmare of picking up the trailer in Southern California.

Lon C. 
Rating:
3

The people who do the paperwork should make you aware of what time of day the rental needs to be returned and not just the day. Even th a online reservation did not specify the time of day.

Alan L. 
Rating:
4

Customer did not leave a comment.

Donald D. 
Rating:
3

Customer did not leave a comment.

Anthony B. 
Rating:
5

Customer did not leave a comment.

Daniel C. 
Rating:
5

not a lot, it all went very smooth

Sherry C. 
Rating:
5

this place is wonderful. Very professional and highly qualified

James C. 
Rating:
5

All was great!!! Staff was super helpful!!!

Clint B. 
Rating:
4

Customer did not leave a comment.

Lourdes A. 
Rating:
5

Customer did not leave a comment.

Guillermo C. 
Rating:
5

Customer did not leave a comment.

Erica G. 
Rating:
5

Customer did not leave a comment.

Sam O. 
Rating:
5

Customer did not leave a comment.

Craighton W. 
Rating:
5

Customer did not leave a comment.

Juanita S. 
Rating:
5

Customer did not leave a comment.

Jeremiah G. 
Rating:
5

Customer did not leave a comment.

Christine P. 
Rating:
4

Customer did not leave a comment.

WILL T. 
Rating:
5

Customer did not leave a comment.

Jeffrey H. 
Rating:
5

The staff in Silver City were very professional, and their lay down yard is very organized!!!!!!!!!!??

Ruben A. 
Rating:
2

Didn't really act like they cared about me - I was more a bother than a customer. However, Cheryl at the other Silver City location was GREAT!!!

Julia O. 
Rating:
5

The owner/manager at this facility is one of the best people I have ever met!!!

Hanna C. 
Rating:
5

Customer did not leave a comment.

Mary W. 
Rating:
5

Paul had to take my trailer hitch back to his shop to cut off a section with bad threads which he did quickly and cheerfully. It's like I have a new trailer hitch. Great service and a great guy. I've done business with By-Pass Storage U-Haul since 2016 and they always exceed my expectations. DS

David S. 
Rating:
5

This place is great nice folks that run it.

Randall O. 
Rating:
5

Customer did not leave a comment.

Jim C. 
Rating:
1

You overcharged on miles by 134, you overcharged on days, when I was told to go to the drop off location to dispute the manager on duty didn't know how to file a complaint. Your price gouging during a pandemic.

ETHAN W. 
Rating:
5

We checked in after hours using the app, which was very clear and helpful to follow.

David M. 
Rating:
5

Customer did not leave a comment.

linda C. 
Rating:
4

Customer did not leave a comment.

DUANE L. 
Rating:
5

Barbara and Jim do a great job! What UHaul should model!

Reneta G. 
Rating:
4

Customer did not leave a comment.

Jeffery B. 
Rating:
5

Customer did not leave a comment.

Bobby M. 
Rating:
5

Customer did not leave a comment.

Peter C. 
Rating:
5

Customer did not leave a comment.

Lisa R. 
Rating:
5

Excellent customer experience

Renea T. 
Rating:
5

All was great. Super helpful.

Patrick C. 
Rating:
4

Customer did not leave a comment.

Lorraine M. 
Rating:
3

Customer did not leave a comment.

Joe C. 
Rating:
4

Customer did not leave a comment.

RALPH P. 
Rating:
1

Barbara misrepresented the cost to drop the hauler at a different location. Based on this, the next hour was spent looking other options that did not involve four hours returning rental the next day. Up sold insurance to my wife when I had already declined. This representative made an already challenging day considerably longer and much less pleasant.

Mak M. 
Rating:
5

Customer did not leave a comment.

Debra L. 
Rating:
5

The staff was awesome, friendly and courteous. I would recommend Bypass to anyone looking for a Uhaul or a storage.

Rustie D. 
Rating:
4

Everything was made very clear and walk around done of vehicle prior to leaving site. Pleasant staff

Annette S. 
Rating:
5

Great Service! Wonderful People!

Karen A. 
Rating:
5

Better internet connection

Brock J. 
Rating:
5

Customer did not leave a comment.

Sonya R. 
Rating:
5

I loved this service. This is my first time renting a Uhal and the experience was phenomenal. The process From start to finish was a breeze. Nothing to worry about. Pretty Straight Forward Service. Friendly Staff willing and ready to answer any and all your questions. I would definitely recommend this service to anyone.

Christian G. 
Rating:
5

Customer did not leave a comment.

Miryam L. 
Rating:
4

Customer did not leave a comment.

Israel C. 
Rating:
5

Customer did not leave a comment.

Mary R. 
Rating:
3

Customer did not leave a comment.

LaDonna O. 
Rating:
2

Even though my wife and I clearly told your agent at Bypass Storage in Silver City, New Mexico multiple times that we were taking the rented 5 x 8 trailer to Owasso, Oklahoma first to drop some items and then on to Norman, Oklahoma where we live to unload then turn it in in Noble or Norman Oklahoma (her choice). she instead put Owasso, OK as the final destination on the contract which is 2-1/2 hours from our home in Norman. She also typed in our address wrong and told us we had 7 days yet put in 5 days in the contract. This resulted in our being told that an additional 40 $would be charged at our drop off point. Thanks to your good agents in Noble and Norman, Oklahoma and their caring attitude the problem was solved and we supposedly did not have to pay any additional fees. We are tracking our credit card and will dispute and refuse any additional charges to it. It should not matter where a trailer or other piece of rental equipment is dropped off as there is supposed to be unlimited mileage and the charge is by the day. Correct? .I have used U-Haul several times and this is the first time I have had this sort of issues. Maybe the U-Haul application has issues? It should be a lot easier and there should not ever be any unexpected charges to the customer(s).

Jim M. 
Rating:
5

Truck leaked bad

Cipriano O. 
Rating:
3

The UHaul website did not work and I spent 45 minutes trying to get my reservation before a manual form was filled out and I could take the vehicle

Ann G. 
Rating:
5

Remind customers that they need to ask for a dolly.

jason M. 
Rating:
5

Customer did not leave a comment.

Adelaida M. 
Rating:
5

Customer did not leave a comment.

Donald D. 
Rating:
5

Customer did not leave a comment.

JOSEPH C. 
Rating:
5

Customer did not leave a comment.

Caleb C. 
Rating:
5

Customer did not leave a comment.

sally B. 
Rating:
5

Customer did not leave a comment.

Justinder S. 
Rating:
5

Customer did not leave a comment.

Martin W. 
Rating:
3

Customer did not leave a comment.

lisa R. 
Rating:
5

Customer did not leave a comment.

John R. 
Rating:
4

Customer did not leave a comment.

Patricia J. 
Rating:
4

Customer did not leave a comment.

kenneth C. 
Rating:
5

Customer did not leave a comment.

Robert B. 
Rating:
5

They were friendly and helped us with all our needs

Donna L. 
Rating:
5

Customer did not leave a comment.

Kathleen M. 
Rating:
5

Customer did not leave a comment.

NARO K. 
Rating:
5

great job

John H. 
Rating:
5

Customer did not leave a comment.

Julia M. 
Rating:
4

Customer did not leave a comment.

Sarah D. 
Rating:
5

Dropped the truck off on Sunday and facility was closed. Turned in using the uhaul app.

Jerry B. 
Rating:
5

Nothing. Barbara was great.

Ray V. 
Rating:
4

Customer did not leave a comment.

Jill E. 
Rating:
3

I would tell them to be prepared for a rough ride.

Lynne Z. 
No reviews have been submitted for this location.

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