Évaluations des clients Bypass Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Bypass Storage

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stephen M. le

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Le client n'a pas laissé de commentaire.

JOSH A. le

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Le client n'a pas laissé de commentaire.

Deborah W. le

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Le client n'a pas laissé de commentaire.

logan F. le

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Le client n'a pas laissé de commentaire.

Rick H. le

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It was about 30 minutes after closing but the owner took the time to check me out personally. I appreciate the extra mile in customer service.

Larry C. le

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Le client n'a pas laissé de commentaire.

John P. le

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Le client n'a pas laissé de commentaire.

Rhonda S. le

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I was suppose to have picked this truck up at 9:30 am in Richlands VA but was forced to have my son drive 1 and 1/2 hrs away to pick up a u haul. The u haul was not cleaned and I should not of had to put the same amount of gas back since my son had to drive 1 1/2 back to the storage unit in Grundy Va.

mike M. le

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Le client n'a pas laissé de commentaire.

Micheal K. le

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Le client n'a pas laissé de commentaire.

Anita H. le

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People were slow and didn’t know how to enter the information into the computer. He also called me and said he wanted to leave so I needed to get there earlier than the time reserved to get a vehicle at all. No cruise control or ramp

barbra H. le

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Nothing it was all good. An if I need a u haul again. I'll be back. Thank you so much.

STEFAN R. le

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Le client n'a pas laissé de commentaire.

Donald S. le

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Le client n'a pas laissé de commentaire.

Stephen M. le

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Le client n'a pas laissé de commentaire.

Jani P. le

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Le client n'a pas laissé de commentaire.

Jason S. le

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Le client n'a pas laissé de commentaire.

Melissa C. le

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She went out of her way for us to make sure we got an affordable price. We couldn’t afford to hire movers, so we decided to try U-Haul instead and it payed off big time! Very professional and very kind. Willing to help in any way she can and answered all of our questions, even though we showed up late. The professional courtesy that this wonderful woman showed us in unrivaled. 5 stars is not enough! We will use this facility again for all of our moving needs in the future.

Cody I. le

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The customer service at the Lebanon location was fantastic! I was very impressed with the knowledge and professionalism I was shown. I will definitely use and recommend them again.

Jamie G. le

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The staff were very pleasant and professional. They're helpfulness made my experience stress free. I would highly recommend them to anyone.

Rebecca B. le

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Le client n'a pas laissé de commentaire.

Ronnie H. le

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Le client n'a pas laissé de commentaire.

crystal B. le

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I called u-haul for a price quote for a two wheel dolly and a truck equipped with a receiver hitch. I was quoted $279 for the truck, $5 for an environmental fee, and $59 for the two wheel dolly. This was a combined total of $343. I asked if insurance was required for this through u-haul and I was told it was covered under the drivers insurance. I called a second time to make the rental over the phone and to confirm the booking at the address 584 King St. Charleston, SC 29403 which told me to total would be $343 which matched the total from the original phone call. I took a taxi cab from union port to the u-haul location because I need the u-haul to tow my car home because I broke down on my way to take a carnival cruise. Upon arriving to the u-haul place I was told to inspect the u-haul to make sure there was no damage to the u-haul. We came inside and we were about to pay for the u-haul and I stuck my card in the machine and it said the total would be $467.61. I asked the employee working what the extra charge was for and he would not explain it to me and said I just had to pay it if I wanted his u-haul. I had no other choice, but to pay the total because at that time there were no rental cars available for a 50 mile radius and this was my only way home. I paid the total and I asked about how to return the u-haul since I only needed it for one day and I would be returning it that night. He said to just drop the u-haul and the key off at the closest location. Later, that day I received an e-mail asking me to set up a u-haul account to make the return after hours. I did not any internet on my phone, so this was not an option. I did not sign any paperwork to rent the u-haul the employee there scribbled though the signature sections. I took my u-haul to food city and refilled it with gas at food-city across the street and took picture of it so I would have proof that I did not damage it in any way. I also took pictures of the mileage and the fuel gauge to prove that I had filled up the vehicle and that I was under the allotted 466 miles. According to the picture I took of the mileage the vehicle had 43309miles and on the receipt it says it was returned with 43310miles on it. At the time the picture was taken the vehicle was full and it was moved 1 mile to get to the u-haul location. The employee said the u-haul used a quarter of a tank of gas to move 1 mile. This does not make any sense at all. I made a video of me dropping my keys into the drop off box for the location. Our local office opens at 9am so I got a ride out there at 9:15am to make sure that we had the truck properly checked in and everything was taken care of. I went to 221 overlook drive lebanon va 24266 and I met Bob Campbell when I went in. He did not even say hello or greet me in any way. I explained to him that I placed the key in the drop box and asked if there was any additional paperwork I needed to do. At that time he said there would be a fee of $39.10 for bringing the truc

DARYL B. le

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Le client n'a pas laissé de commentaire.

Mark C. le

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Le client n'a pas laissé de commentaire.

Mark W. le

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We were very pleased with the service.

kieth H. le

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Service was excellent! Very kind and helpful lady at the office

Tim R. le

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Le client n'a pas laissé de commentaire.

Charles O. le

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Alls well that ends well. Appreciate the ones you love

ALICE S. le

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Ruby was excellent ! Would recommend to anyone !

larry L. le

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Le client n'a pas laissé de commentaire.

Michael P. le

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Le client n'a pas laissé de commentaire.

todd S. le

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Le client n'a pas laissé de commentaire.

Robert J. le

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Le client n'a pas laissé de commentaire.

walter N. le

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Le client n'a pas laissé de commentaire.

johnny Y. le

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The friendliness and helpfulness of the person that rented us the uhaul was very much appreciated and we would definitely use this location again if we need to rent a uhaul.

STEVEN G. le

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Update your entire computer program. It takes too long at all of your locations to complete a transaction. I've been to several and it's obvious.

Judy S. le

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Le client n'a pas laissé de commentaire.

DAVID G. le

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Clean the drivers compartment

linda B. le

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Le client n'a pas laissé de commentaire.

ROBERT C. le

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ruby was a pleasure to do business with really knew her paperwork and equipment and explained everything well

timothy B. le

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Le client n'a pas laissé de commentaire.

RICK W. le

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First the Guy / Owner tried to charge me 59.95 for the truck and I told him it was 39.95 and 69cent each mile he said ok your right. The truck had a slight miss but when I loaded it. It had a bad misfire in the engine causing it to use a lot more gas. Light did not work in the back for loading. I had to wait till day light to finish loading. I reported the misfire don't know if he sent some poor soul down the road in that same truck or not. Not happy at all with this u haul move. Thanks GaryWoodruff

James A. le

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N/A

les T. le

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Le client n'a pas laissé de commentaire.

Bonnie A. le

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Le client n'a pas laissé de commentaire.

maddie G. le

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Le client n'a pas laissé de commentaire.

Matthew S. le

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Le client n'a pas laissé de commentaire.

Thelma D. le

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Le client n'a pas laissé de commentaire.

justin P. le

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Le client n'a pas laissé de commentaire.

Tina W. le

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Le client n'a pas laissé de commentaire.

Carrie D. le

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Le client n'a pas laissé de commentaire.

BARBARA C. le

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Wish the trucks got better gas mileage

Michael M. le

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Le client n'a pas laissé de commentaire.

Anna H. le

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Update the contracts saying if debit cards r used the money will be taken out that day instead of its in holding and tell owner of this location that the lady is very rude and needs to b updated on the rules of customers services

rosemarie T. le

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Le client n'a pas laissé de commentaire.

Betty O. le

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Le client n'a pas laissé de commentaire.

PHILLIP P. le

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Le client n'a pas laissé de commentaire.

Frank F. le

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Le client n'a pas laissé de commentaire.

ROBERT C. le

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They people there was excellent in every way really knowledgeable in the equipment and explained everything to me. I wish all my experience was that good every where else

Karla S. le

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Overall it was a horrible experience and I would not recommend this company to anyone in the future. Please don't waste your time or money dealing with these people. I assure you that your money and time are better spent elsewhere.

robert L. le

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Le client n'a pas laissé de commentaire.

jennifer T. le

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There is nothing that could be changed this is the best location the group of people here are wonderful and made things easy and made moving less of a head ache this was out third truck rental in the last few months and will be coming back for our last truck to move out of state thank you for the great service :)

Rachel T. le

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Le client n'a pas laissé de commentaire.

Walter H. le

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Le client n'a pas laissé de commentaire.

Greg T. le

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Le client n'a pas laissé de commentaire.

jennifer T. le

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Everything was perfect and I will be using uhaul again soon for the long hall move to Michigan was wondering if there is any way to save on my next move in a few weeks might have to have two trucks thank you

Rory C. le

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I was given keys for the truck I ended up using, but my paperwork was for another truck. I noticed this when I checked the fuel gauge and it was different from what I was supposed to have. The attendant took care of it quickly, but had I not looked at the fuel gauge I could have had a problem at the other end of my trip.

charles M. le

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Make sure the AC works on the rental truck!

lisa B. le

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The service was excellent and the representative was very helpful.

Sally B. le

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I could not be happier with choosing this uhaul location. Everything from reserving the truck to pickup was amazingly easy and convenient. The young lady at the location was beyond professional and very helpful. Overall, two thumbs up!!

winfield R. le

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Le client n'a pas laissé de commentaire.

sammy S. le

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Le client n'a pas laissé de commentaire.

William H. le

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Easy check in no problems noted! Great place to deal with wish W & W Produce could have been this good!

KYLE T. le

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I appreciate the help and service!

DENNIS D. le

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Le client n'a pas laissé de commentaire.

WILLIAM H. le

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Truck was pretty much worn out.Ran good but suspension in dire need of attention Don't believe there are any working shocks on it. Made the 700 mile trip a torture to drive.

louis M. le

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Le client n'a pas laissé de commentaire.

MICHELLE S. le

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n/a

PAUL S. le

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Le client n'a pas laissé de commentaire.

ALICE S. le

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Thanks so much ! Ruby and Bobby done an excellent job ! They answered all our questions and was very enjoyable to work with ! Thanks again and would recommend them highly !

TIM M. le

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Le client n'a pas laissé de commentaire.

robert W. le

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Ruby did an excellent job in helping me. She was very professional and gave great customer service

MIAMI C. le

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Le client n'a pas laissé de commentaire.

ALLEN M. le

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Vehicle I rented was problematic fueling...the auto stop on 3 different gas station nozzles kept engaging, making fueling very time-consuming. Also, the vehicle's automatic transmission seemed to downshift at odd times...otherwise, a very good experience.

Patrick T. le

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Le client n'a pas laissé de commentaire.

SAM V. le

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Don't do a thing.

CHRYSTAL D. le

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Le client n'a pas laissé de commentaire.

CHRYSTAL D. le

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Make sure there is no issues with equipment. I paid for a 15 ' trucks that I drove for 200 miles with it running at 4500 rpms the truck wouldn't shift. Second I rented a car transport and the gave me a dolly so when I got my car on it I had to climb out my window to get out and had to drive the whole way in rain and snow with my car window open. Third I paid for a box dolly and never got it

JAMES B. le

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Le client n'a pas laissé de commentaire.

Sandra T. le

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Le client n'a pas laissé de commentaire.

JAUN PIERRE V. le

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Le client n'a pas laissé de commentaire.

JULIEANNA L. le

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Le client n'a pas laissé de commentaire.

ROY M. le

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The computer does not work very well, causing undue delays and aggravation for the staff. Please upgrade their system!!

William L. le

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I was not happy that we had to drive an extra 40 miles to get our 10' truck as there were non available closer to where we needed it. However, the lady in this office was very friendly and helpful and she was willing to give us extra miles on the contract so that we would not go over the included miles.

EDWARD C. le

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Le client n'a pas laissé de commentaire.

CLYDE H. le

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Le client n'a pas laissé de commentaire.

MARY A. le

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They were very slow to get everything turned over to us and didn't have a great deal of knowledge of the other products UHaul offered.

DEBBIE M. le

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Le client n'a pas laissé de commentaire.

WINFIELD R. le

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Staff were very courteous and accommodating.

JAMES Q. le

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Le client n'a pas laissé de commentaire.