This was the most horrible experience I've ever had with U-Haul ever. It took 3 hours to receive equipment that was reserved 24 hours ahead of time! Never again!!!!
ANTONIA BERG
Customer Reviews for Byrds Mini Storage Baldwin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything, service and truck was Top notch
Kenneth DavisMyra at Byrd's was very helpful and she is such a kind person.
Kenneth RayUse mobile app to pick up - works very well
Jeffrey RobertsonGreat experience and they made it so easy. Have used them before and will highly recommend this location.
SANDRA SCHOULTHEISLafaye was great!
William NationStaff very accommodating and friendly! Great experience! Will definitely use again!
Vicky RobertsExcellent
Walter SmithOverall good experience, the lady working was very polite and professional. This is the second time using this location in the last 5 years and if I need the vehicle/trailer ever again I will use it again.
Christopher WisemanEasy transaction. Everything worked out fine & hassle free.
Robert FradyWell pleased with service.
David ChristopherExcellent service à la clientèle. I will be a returning customer thank you.
Ryan CornellAttendant was a very nice older lady, but had difficulty lifting and connecting trailer.
Timmy WilliamsSweet manager! Super helpful!
Kim FordHorrible experience. Will never use UHAUL again… rude customer service and we didn't get what we reserved and we were severely overcharged. We paid to get dollies and blankets but never received them and were still charged for them!! Had to go to two different locations to pick up because the first one didn't even have our truck!! What a joke of a company..
Tony WilsonLafaye was such a pleasure to do business with
Leah KingNo furniture mover or moving pads were provided. The truck was given to us with less than a quarter of a tank of gas in it. We couldn't even make it to our destination without filing up the tank. Did the 24 hour check in and had a difficult time with it. When an employee pulled in to the parking lot, we asked what time the office opened and his response was "whenever we feel like it". Terrible customer service.
Daniel RandallEverything was good nice employee.
ANGELA LOGGINSImprove app
Dennis MccloskeyThis was not my requested location and we had to call and negotiate and scramble to keep things on track for the following morning with the movers. I notice you do not ask these kinds of questions on your survey. Also the truck had an engine light On when we picked it up. Not cool. Last few times have been like this so I think we will be looking for an alternative to U-Haul for future.
Damon MyersGreat customer service I didnt get the ladies name but i rented a small car dolly on wednesday the 13 of October at 9am and the lady who took care of me was great!! Friendly,patient , knowledgeable and very helpful. A+ Thank you for your service
HERIBERTO CANDELARIAGreat experience and friendly people :)
KEITH MULLTruck smells like cigarettes. Mud caked on floor boards. Box leaked on right side at wheel well. Many boxes fell apart
Donny DyerIt was a great experience. The lady was very nice and helpful. Truck was clean and ready!!!
GINGER BENNETTNice truck new truck
GINO DADDOSIO CASTILLORented it for a Gainesville pick up and then uhaul changed me to this location 40 miles out of my way.
CHRIS BRAYIt was a smooth and pleasant experience.
KENNETH MORRISONArea clean well maintained and better than average. Friendly and helpful.
VIRGIL HAGOODExcellent Customer service at Byrd's Mini storage
VICKIE MARTINBeen years since had used uhaul, everything went great!!
Wendell SimmonsBetter communication and on time specialists on uhauls part
Dominique LopezGreat staff. Friendly and helpful.
SCOTT KRAUSEThe lady who helped me was excellent. She insisted on helping me hook up the auto transport to my vehicle and it was drizzling. She didnt care and had a great attitude. Very good customer service!! A+
HERIBERTO CANDELARIAEasy to deal with and great service.
Keith BogerThe lady working at this location is friendly and helpful. Great overall experience because of her.
Cynthia Stonecyphernothing. Nice people, clean truck, professional service. I will call this location again.
Marcie WrightThis truck had a severe exhaust leak. Not sure it had a muffler at all. Front end shook at hwy speed .
MICHAEL NELSONPricing from one location to another is high in my opinion. I could have rent for half the price if pick up and return to same location
Raul AlvaradoFirst time renting a u-haul, and it could not have been any smoother, and every question I had was answered fully.
Keith HooperThe lady in the office was so nice so professional. I enjoyed talking with her.
Shiela PottsThe virtual check in was great. They went above and beyond for us.
Andrew PaulkThey’re the best. Wouldn’t go anywhere else.
Tyson DeanPut the right amount of gas on the paperwork so U-HAUL doesn’t rip off customers who like me have been with them 45 years
Makenzie HurleyThe only issue we had was finding the key. We were picking the truck up prior to the location opening for the day, but the instructions for picking up the key said to go inside and show the person at the desk a code (which we obviously couldn't do). We wound up having to call the location's after hours number for help, but we did get correct key pickup instructions and got on our way fairly quickly.
Ian Daniels