Customer Reviews for Cadillac Storage
(Concessionnaire U-Haul dans le voisinage)

746 évaluations

1725 Dunrobin Rd   Kanata, ON K2K1X7
(Gallaghe@rogerscom)

(613) 839-7346

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 3h pm
  • Sam : 8h am à 2h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/1/2021 - 12/3/2021: 9h00 am à 12h00 pm
  • 12/5/2021: 8h00 am à 8h15 am
  • 12/6/2021 - 12/10/2021: 9h00 am à 12h00 pm
  • 12/11/2021: 8h00 am à 12h00 pm
  • 12/12/2021: 8h00 am à 8h15 am
  • 12/13/2021 - 12/17/2021: 9h00 am à 12h00 pm
  • 12/18/2021: 8h00 am à 12h00 pm
  • 12/19/2021: 8h00 am à 8h15 am
  • 12/20/2021 - 12/23/2021: 9h00 am à 12h00 pm

Show All Hours

Services dans cet établissement :

Pour nous contacter

(613) 839-7346

1725 Dunrobin Rd
Kanata, ON K2K1X7
(Gallaghe@rogerscom)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 3h pm
  • Sam : 8h am à 2h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/1/2021 - 12/3/2021: 9h00 am à 12h00 pm
  • 12/5/2021: 8h00 am à 8h15 am
  • 12/6/2021 - 12/10/2021: 9h00 am à 12h00 pm
  • 12/11/2021: 8h00 am à 12h00 pm
  • 12/12/2021: 8h00 am à 8h15 am
  • 12/13/2021 - 12/17/2021: 9h00 am à 12h00 pm
  • 12/18/2021: 8h00 am à 12h00 pm
  • 12/19/2021: 8h00 am à 8h15 am
  • 12/20/2021 - 12/23/2021: 9h00 am à 12h00 pm

Show All Hours

  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The service was courteous and prompt

Souleh S. 
Évaluation :
5

I had to drive 1,5 hours to pick up my trailer instead of the town I was in. Too far.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike W. 
Évaluation :
5

Great timely customer service

Nathan C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mohamed M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladimir G. 
Évaluation :
5

The husband and wife that rented to me are very sweet to deal with. Although their yard outside somewhat resemble the scrap yard, I'm not one to judge and how they conduct business.

Aaron D. 
Évaluation :
4

All the time that i rent a unit I receive a call changing the location would be good no receive this changes. Merci

Israel S. 
Évaluation :
1

I didn't have high expectations for the truck.Thus, I was not disappointed. Old trucks from US; had to convert miles to kms to understand my speed. The staff was very good, but the location itself is like a warehouse in the middle of nowhere. The worse part was that we left our car at this location and when we returned the truck we could not leave as our car was blocked by another car (apparently a corporate car from this location). We wasted four hours calling the police, Uhaul, The service center next to Uhaul, City of Ottawa, Services Kanata, and finally, a parking enforcement office came and could do nothing as that car was parked legally. Why Uhaul advised us to park there is other cars could park next to our car and block our exit. Very disappointed. Four hours with a small child waiting for somebody to come and help made the worse experience I have ever had.

Nicolae S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHEREDWAR I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don H. 
Évaluation :
4

The cargo area needed to be swept before we loaded. Other than that, nice service folks and truck in good shape. Easy pickup and drop off.

MARC L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan C. 
Évaluation :
1

There was no truck at 1725 Dunrobin road. Cadillac Storage is a home with a field where stuff is abandoned. When I called I was told to go to the location at Gallaghers Garage on Campbell Reid Crt. which was close by but we lost over 30 minutes on the start of our busy day. The experience at that location was excellent and we will use it again, but suggest you remove Cadillac Storage from your website or fix the confusion between the 2 locations.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke M. 
Évaluation :
5

5 star service..

michel L. 
Évaluation :
5

Pleasant customer service. Easy.

Joanne K. 
Évaluation :
4

The Lady on cashier its nice and friendly. Thanks to her and the owner

JOAO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kandiah J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
5

Was a perfect experience for my first, and definitely not last, uhaul use.

CHRISTOPHERSIMON B. 
Évaluation :
5

Cadillac Storage is the best!

Janice B. 
Évaluation :
4

Great service , more than willing to accommodate

Jeff D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jean pierre S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamad M. 
Évaluation :
5

Excellent service! Will definitely rent from again. Thank you so much!

ELYSEMARIE H. 
Évaluation :
5

My experience was good. I was in and out.

michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew J. 
Évaluation :
5

Nothing they go above and beyond to make you feel comfortable and welcome and great service

jeff B. 
Évaluation :
5

Very friendly & helpful, made my moving experience an easy one! Thank-you!

danny W. 
Évaluation :
5

Super clean, very friendly, good experience. Merci

Michael S. 
Évaluation :
4

My pick-up location was 15 Campbell Reid Court, Kanata, Ontario....not the pick up location listed above. I was very pleased with the service and especially liked that we could speak to a person "live" on site.

Gregory S. 
Évaluation :
5

Just making à truck check with the customer before handling.

Andre F. 
Évaluation :
5

The truck does a lot of shaking at 60miles per hour. The front end needs work.

peter C. 
Évaluation :
5

Judy & family are great representatives for U-HAUL. Friendly old fashioned service ...something that isn't a given in today's world! Merci.

Craig H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mohammad zaher A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claude T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COLLIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

All-in-all...very satisfied with the people and rental

stephen D. 
Évaluation :
4

I booked for 20 hours online but when i arrived, it was only reserved for 6 hours.

Beth F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLIN P. 
Évaluation :
5

Great owners and very convenient

Mr Peter S M. 
Évaluation :
1

Would never ever recommend uhaul and will never be using it again. We had a horrible experience- which my husband detailed in your earlier email looking for our feedback so not sure why u sent us another one. Firstly our trailer that we reserved was not available at the original location which caused us to drive Last minute to a much further location in order to get a different one! Terrible communication started here. We finally got our trailer and left Ottawa enroute to Calgary but our vehicle broke down in thunder bay and we had to leave the uhaul there. After spending a significant amount of time trying to locate someone to pick it up in order to return it we did. The “uhaul agent” said they were on their way and that we did not need to wait for them. Said he was 30 min away -Directions were given. Uhaul told us we had to pay the entire cost of the rental despite only being barely half way thru our journey. We left Thunder Bay aug 12 and arrived in Calgary the 16th. Last week we were contacted by uhaul advising that our trailer was overdue ! And where was it? Seriously. We spoke to 3 different people from uhaul telling them what had happened. Yesterday we were contacted again and they threatened to File a police report! We had to Call various garages in Thunder Bay to identify the agent in order to see what he had done with the trailer because your employees were so incompetent and this after we had been charged the WHIOLE amount for the rental! When we finally thought we had located your agent and spoke to him he denied being the agent that was to pick the trailer up. But we later confirmed thru cell records that he was in fact the one. We called him back and he said he picked it up immediately after speaking with us the day before- sept 9th! It was still at the car dealership where our vehicle is under repair! And uhaul threatened to call police on us?! Shame on you all and you need to improve your internal communication and tracking of your trailers. Once we get settled in our new home I am quite motivated to go public about our experience as it was horrible!! I just cannot believe that any company would provide such terrible customer service. If you care at all to make it right you would refund us our money. We spent a significant amount of our own time doing your work for you.

Robert M. 
Évaluation :
5

I have rented from many places, and many different companies. This was the best experience I have had. The staff was very friendly and helpful.

Tyler C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEHDI B HASSOUNA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren B. 
Évaluation :
5

Nothing all good

peter B. 
Évaluation :
5

very friendly employees

BERNICE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali S. 
Évaluation :
5

The owners are wonderful, helpful and professional

Stan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jing C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MILES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jing C. 
Évaluation :
3

Update the website with the correct address so you don't have to drive to a house and read a paper o the side of a garage. Also improve the online check in so it is truly as contactless pickup. It negates to reason behind online check in and contactless pickup if you have to go inside and fill out paperwork.

Patrick L. 
Évaluation :
5

Once again, this U Haul location is my go to business when I need to rent a truck or trailer. Always accommodating and always works with me for timing and what I need. The BEST!

CHRIS P. 
Évaluation :
5

Everyone was courteous, respectful, and helpful! Thank you so very much.

Marian S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy D. 
Évaluation :
5

Nice friendly service! real people doing real jobs!

Michele C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce R. 
Évaluation :
1

I was given this address for a mobile pickup (1725 Dunrobin Road). I arrived at this location at my pickup time, logged into my Uhaul account and nothing worked. I tried numerous times to call Uhaul and I couldn't get through. By the time I got through to their 1800 number, I had already left as I had been sitting in my car waiting for over an hour. When I got home, a DIFFERENT Uhaul location in the city called me and said they were waiting for me to pick up my truck. However, this location was not the location that I had picked / was in my email when I booked my Uhaul. It was very confusing. The customer service was great, and the woman at the shop (Not dunrobin road location) was very helpful. Overall it was a very frustrating and confusing experience...I will not be using Uhaul again.

Zachary H. 
Évaluation :
5

Pleasure to deal with Judy!

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keng U. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bradley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roberto G. 
Évaluation :
3

Everything was great, starting from the initial phone call when i made reservation untill they hooked the trailer to my truck and wished me safe trip home. 6 out 5 stars

agim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mujeeb A. 
Évaluation :
3

The location was listed as "Kanata" and while technically in the outer most limits of that area, it was essentially in Dunrobin. That is an important piece of information as that area does not have any access to public transit, which forces renters to arrange for a drop off, or pay for a cab/Uber/Lyft. Furthermore, the address listed on official correspondence from U-Haul is incorrect, and corresponds to a lot with no customer service personnel. I went directly to that location in an Uber, then read a sign telling me to go to another location. I was thus forced to pay for an addition Uber to get there. The total of these rides ended up costing me over 80 $. Customers are also not allowed to leave their personal vehicles at the location for the duration of the rental. The staff was friendly and supportive, but those issues above make it less than an idea location.

Gregory M. 
Évaluation :
5

Great friendly service.Will use again.

Gerald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin T. 
Évaluation :
5

Smooth easy going friendly transaction, from start to finish, always call them first when needing truck or trailer. Can't think of anything more they could do.

CHRIS P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

fred T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent B. 
Évaluation :
5

It was a great to use Gallagher U-Haul. They were professional, friendly, and accommodating. The whole experience was easy and stress free. Thank you ! Will certainly recommend Gallagher's U-Haul to anyone who needs it. ??

william B. 
Évaluation :
5

Excellent service and the truck was very well maintained and clean

Muhammad S. 
Évaluation :
5

Excellent service à la clientèle. Very helpful Very pleasant people to work with!

william M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl D. 
Évaluation :
3

Love Gallagher's. They do need to clean up the reception area though. They have great service and are prompt and fair.

Scott S. 
Évaluation :
3

It was a bit out of the way but was the only location in the area that had the equipment I needed.

John W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sebastien V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter O. 
Évaluation :
5

Very friendly and helpful staff

aaron L. 
Évaluation :
5

Best service

hermann M. 
Évaluation :
5

The process of rental was straightforward from the first inquiry to the drop off after. Thanks to Brian and Judy

David L. 
Évaluation :
5

More parking for customer vehicle while using UHaul vehicle.

Darryl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim B. 
Non les évaluations ont été soumises pour cet établissement.

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