Évaluations des clients Calvert Auto Caps Ltd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Calvert Auto Caps Ltd

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Tanya W. le

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Le client n'a pas laissé de commentaire.

David D. le

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Overall everything was good. The truck bed was completely full of mud and needed to be cleaned before I used it. Also at a certain mile it turns to flat rate. So .79 cents a mile x106 miles is only $84 dollars round. I was charged $100 when I hit 100 miles which should be $79 then a higher rate for over 100 miles. So I paid the price for 124 miles but uses 106.

Steve H. le

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better software

Allen W. le

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Had problems about the drop off. I was told I could go to any unsullied facility and drop the trailer off at no charge. I tried to drop the trailer off at the facility located at Rt 450 and Rt 3 on Bowie Maryland. The person there told me it was an extra cost to drop the trailer there after I was told I could drop the trailer at any facility with no additional charge. I had to re-hook the trailer by my self with no help from the associate and take it another 30 mile and 45 minutes away. What an inconvenience

Jackie E. le

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Friendly and helpful!

james L. le

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Le client n'a pas laissé de commentaire.

John H. le

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Le client n'a pas laissé de commentaire.

Fredrick M. le

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It took about 1/2 hour to process the return due to computer issues.

Edward V. le

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Le client n'a pas laissé de commentaire.

Debra M. le

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Le client n'a pas laissé de commentaire.

peter P. le

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Le client n'a pas laissé de commentaire.

joe G. le

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NA

Donald R. le

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Le client n'a pas laissé de commentaire.

LUKE M. le

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Le client n'a pas laissé de commentaire.

Donald R. le

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Improve your reservation software. I had a confirmed reservation for a 26 foot truck that was canceled by someone or thing- not by me, received no notice, drove 50 miles to pick up this truck only to find out none were available. Luckily Calvert had a smaller truck but I had to make multiple trips. Seriously not likely to use U haul again. You

Jarrod T. le

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Le client n'a pas laissé de commentaire.

Jay W. le

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Le client n'a pas laissé de commentaire.

Mike S. le

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Le client n'a pas laissé de commentaire.

Fabio G. le

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Le client n'a pas laissé de commentaire.

MICHAEL G. le

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Fast and friendly service, In and out, no problem.

Cheryl B. le

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The customer service representatives were very helpful and knowledgeable, and were open to answering my many questions.

DENNIS M. le

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Best service i have ever received

John K. le

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Le client n'a pas laissé de commentaire.

Richard P. le

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Not make the cost of one-way trips ridiculous, the empty trailer bounced along terrible. It could not have not be good for it.

Janis D. le

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Le client n'a pas laissé de commentaire.

Mark H. le

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Le client n'a pas laissé de commentaire.

Fabio G. le

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Le client n'a pas laissé de commentaire.

Jordan Z. le

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Le client n'a pas laissé de commentaire.

DENNIS M. le

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Le client n'a pas laissé de commentaire.

madhat A. le

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Le client n'a pas laissé de commentaire.

madhat A. le

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Le client n'a pas laissé de commentaire.

Eric P. le

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Nothing Went great

Linda K. le

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Le client n'a pas laissé de commentaire.

Michael F. le

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Le client n'a pas laissé de commentaire.

Stephen S. le

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Le client n'a pas laissé de commentaire.

BRENDA D. le

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Le client n'a pas laissé de commentaire.

Leonard D. le

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Le client n'a pas laissé de commentaire.

David J. le

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Le client n'a pas laissé de commentaire.

Nicholas M. le

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Le client n'a pas laissé de commentaire.

Wallace S. le

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Le client n'a pas laissé de commentaire.

Cesar S. le

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Le client n'a pas laissé de commentaire.

KATHRYN H. le

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The owner of this franchise in Huntingtown, Mike, went above and beyond. He came in on Sunday when the place is usually closed, to make sure we got our truck because U-Haul, for some reason, at the last minute changed our reservation from Huntingtown to Waldorf, a 1.5 hour round trip drive out of our way. (And they sent me a notification about this at 9:37 am. Our pickup time was scheduled for 8 a.m. Nice.) Mike saw that U-Haul had made this change and tried to phone me to verify it's what we wanted, but my phone was down low and I didn't hear his call come in, and so he waited for us to make sure we got our truck. We would have been extremely displeased and quite angry if we had to drive an hour and a half out of our way, because we already had a 5-hour drive scheduled for the day with this U-Haul truck and moving. We have no idea why U-Haul decided to change our reservation pick up location at the last minute, the truck we want it was absolutely available at the location we wanted, as planned. Here is a tid-bit though, the reason Mike came in to meet us is because I had phoned the day before and talked to him to verify that he had indeed received our online reservation and that the truck would be ready for us. Had I not done that, Mike would have just assumed that we had changed the reservation ourself to a different location and he would not have come in. As far as the rental vehicle itself, we had a great experience. We had the 9-foot pickup truck, it worked great it was a nice ride; we had to drive 283 miles that day moving some appliances and furniture, and we had no problems whatsoever. The return went smoothly. You do have to take a bunch of pictures, answer a bunch of questions online for the online return, and then you drop the key in the key return box. Except for U-Haul in its wisdom just randomly deciding to change our reservation location on us, it was a great experience. And we are so thankful that Mike is a caring person. U-Haul could have really messed up our day, but Mike made it work for us. Thank you Mike!!!

Chris K. le

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Le client n'a pas laissé de commentaire.

candace G. le

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Loved the fact that this location helped us hook & unhook the trailer to my truck!

Cynthia M. le

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Le client n'a pas laissé de commentaire.

Joel O. le

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Le client n'a pas laissé de commentaire.

Chris W. le

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Le client n'a pas laissé de commentaire.

Lynda W. le

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Everyone there was really nice

DAVID P. le

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Great job from your team/ staff members

Joshua C. le

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They were great!

Robert C. le

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Le client n'a pas laissé de commentaire.

Gary C. le

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In all seriousness, while the location and personnel were excellent (really, extra nice and helpful), the truck's front end was a little scary. We drove about 60 miles and the front end swam back and forth down the road the entire time. You could not just hold the wheel steady and go straight. The front end wove back and forth the whole time I drove it. My wife said it was like riding in a boat adjusting for the waves. Someone should pull this truck and check the front end before it is rented again. Thanks.

Nathan K. le

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Le client n'a pas laissé de commentaire.

Nathan K. le

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Le client n'a pas laissé de commentaire.

Ethan G. le

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Le client n'a pas laissé de commentaire.

Ethan G. le

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Le client n'a pas laissé de commentaire.

William D. le

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Quick and easy. Put keys in drop box.

Brad B. le

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Le client n'a pas laissé de commentaire.

Joshua B. le

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Le client n'a pas laissé de commentaire.

Curtis O. le

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While this location was very good, it was over 30 miles from where I scheduled the pick-up. It took over an hour longer just to drive back and forth to this alternate pick-up site. Time is valuable on moving day and this was very inconvenient.

MARCO P. le

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Nothing customer services at this location is outstanding

Thomas H. le

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Excellent service!

Chris M. le

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The auto transport had a balding tire with chunks along the edges.

nancy B. le

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No pads provided. Over charged. Didn't communicate the appropriate charges.

Robert G. le

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Le client n'a pas laissé de commentaire.

JAMES R. le

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1. When I picked up U-Haul 10' Truck, noticed right front headlight was out. They had no spare bulbs. I had to drive at night with hi-beams on. 2. During the rain, the right wiper blade rubber was coming off. Both blades performed poorly. 3. Front tires spun when accelerating from a stop during the rain. The warning light for traction control came on. 4. The cab area could have used a good vacuuming. Overall, the vehicle performed its function to move my son out of college and into his apartment. Previous rentals from this facility performed well. The personnel at this U-Haul facility are friendly and work well with the customer.

Paul M. le

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Fix your web site to reflect what and where your actual vehicle is located.

Michael M. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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I dropped off two trucks - one at 7 a.m. and one at noon. The early return was a self-return. Couldn’t have been easier. The later return was hassle-free as well. This was a long-haul move using two vehicles. The whole experience with UHaul was positive, from the national call center to the physical locations. Such an involved move is no fun and lots of hard work. UHaul’s user-friendly services made it less stressful.

Roberto M. le

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The appointment process was a pain. Online does does not match what was avatar location. Went to two places that showed trailer was available just to waste time and finally was told to call 1800 number. Called 1800 number to set up appointment and given confirmation of pickup location. After 1hour received a phone call saying that the trailer I reserved was not at that location so I had to pick another location. Agreed to another location and called them to verify my reservation. The new place did not have it and wanted me to reserve it over the phone so they can hold it. I asked if they had a trailer available, and they did. I drove to the location and by that time he had my reservation. A little confusing on which building was the U-Haul, walked into wrong building. Found the right one and employee was helpful.

William W. le

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Dropped off the 15 ft truck Sunday Morning. the gentleman on site took the key and said he would check it in later that morning.

Daniel R. le

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Excellent service. These guys are old school, do it the right way, kind of business people. Lots of equipment available and plenty of people ready to help you.

Diana D. le

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Le client n'a pas laissé de commentaire.

Robert G. le

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Would have no concerns about renting again

GREGORY J. le

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Should clearly identify the key drop location area by putting a U-Haul drop sign on the door.

Nathan K. le

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Le client n'a pas laissé de commentaire.

WILLIAM A. le

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Love the easy check in and drop off.

robert W. le

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Don't bother online go inside.

Richard C. le

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Le client n'a pas laissé de commentaire.

Mabel S. le

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Le client n'a pas laissé de commentaire.

Ellen D. le

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Le client n'a pas laissé de commentaire.

paul K. le

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Right headlight was inoperative. Windshield wipers were an inch from useless. Suprised that a safety review wasn't done prior to rental. Staff was efficient.

Daniel B. le

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Le client n'a pas laissé de commentaire.

Brenda H. le

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We always use this location to meet our wedding business needs. Owner and staff are always professional, friendly and flexible.

James R. le

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I have used this location a few times. The trucks have always been clean, comfortable and reliable. The staff is pleasant and the store has good equipment to buy and rent.

robert M. le

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I only needed the truck for a few hours. It turns out I only needed to drive 67 miles. $19.95 for the few hours wasn't unreasonable; however, I feel ripped off by being gouged $1.29 per mile. I won't be using U-haul again.

Margaret S. le

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I did a contract for a car dolly. I let them know that I had to wait for my brother to get off of work to pick the dolly up. My brother had to change his plans and was not able to pick up the dolly. I called UHaul this morning to see if I could get a refund because I never picked up the dolly. The guy told me that I signed the contract and as far as he's concerned it was picked up. So I asked again if I could get a refund. He replied, you signed the contract. I ended the conversation because I knew that I wasn't going to get anywhere with him

Michael C. le

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Le client n'a pas laissé de commentaire.

Peter B. le

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Friendly staff! Very eager and willing to help out! I will be back when I need another rental!

Robert B. le

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Nothing. It was all good. Nice personnel.

serenia H. le

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Le client n'a pas laissé de commentaire.

scott K. le

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Le client n'a pas laissé de commentaire.

Maria A. le

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Le client n'a pas laissé de commentaire.

Giuseppe C. le

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Le client n'a pas laissé de commentaire.

Heather K. le

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Quick and easy pick up.

Todd D. le

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Great place. Had the correct equipment, quick check-in and return time.

Marc S. le

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This was an excellent experience, no issues and everything went smoothly. Thanks a lot.

Patrick R. le

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Le client n'a pas laissé de commentaire.

Tracy N. le

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I have sent several emails asking why I was charged a cleaning fee of $25.00. I have not received a response. I would never recommend this UHAUL location. I originally reserved a truck at another location. On the day of pickup, the pickup site was switched. I was not allowed to do mobile pickup. I had to rearrange my schedule to pickup the truck early. This is the second time this has happened this month. I am very dissatisfied.

Kenneth H. le

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Great selection and awesome owner!!!

Pamela B. le

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Staff was friendly and very accommodating

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