This location was greatâ€¦ great customer service and very helpfulâ€¦ the only thing this location lacked was more variety in sizesStephen P.
Customer Reviews for Calvert Auto Caps Ltd
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Huntingtown, MD 20639
(Corner Of Rt 521 And Rt 524)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h30 pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great customer service!Aleksej S.
Le client n'a pas laissé de commentaire.Scott C.
Le client n'a pas laissé de commentaire.Lisa C.
Le client n'a pas laissé de commentaire.Kathy D.
Le client n'a pas laissé de commentaire.Melisa R.
Le client n'a pas laissé de commentaire.Rosamond G.
I'd say that the truck had a bit of a wobble before it was loaded and that maybe it needs a good once over. Other than that the truck was clean and the location was excellent.Matthew F.
My initial location I had booked was not avaibile. The only reason I found out was I want by the day before just to verify in person. Then the number also listed online to that store wasn't associated to them at all. Called the main Uhaul #. THe booked me another location nearby, but they didnt have the equipment listed per Uhaul. Uhual booked a 2nd pickup point. THe 2nd pickup ppoint didnt have the equipment Uhual said they did. Ended up going to a 3rd location to get remainer of equipment. They actually had it. All the service people were extremely helpful and regreetful they didnt have the equipment I needed. main issue is the Uhaul system and the stores need a much better inventory control mangement system, as well as what stores and contact information is current and accurate!Michael K.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Ron B.
Very knowledgeable and helpful. No improvement necessary.Brad L.
Le client n'a pas laissé de commentaire.Douglas S.
Le client n'a pas laissé de commentaire.Mikal W.
This location was convenient for me and the service was excellent. I reserved a trailer online and the process was simple. I returned the trailer after hours and wanted to complete the online return, but in order to do so would have required me to create an account. It would be nice if customers could do a return online as they can with a reservation. Overall, great service!Bruce E.
great service as alwaysTom H.
Fix the app. I could not return the truck on the app that kept crashing, I had to use the website.Anthony B.
I don't know how you improve people's personalities towards customers but other than that your equipment and your website work very wellHarris F.
Le client n'a pas laissé de commentaire.kevin N.
Le client n'a pas laissé de commentaire.Dwight J.
Le client n'a pas laissé de commentaire.Ahmed E.
He just pointed the truck out to us and didn't mention the headlight being held on with masking tapeANGELA A.
The man has no phone etiquette but he is not a bad person.dainal W.
Calvert Auto made it fast, easy, convenient and safe, to rent a U-Haul through them. It won't be my last time renting a U-Haul through Calvert Auto.Peter B.
Le client n'a pas laissé de commentaire.Kenneth N.
Le client n'a pas laissé de commentaire.jordan M.
Le client n'a pas laissé de commentaire.lisa B.
The equipment was clean. The passenger side taillight was out. We drove it that way all the way to West Virginia with a bad tail light.Philip P.
Nothing I can think of. Very SmoothTodd R.
Le client n'a pas laissé de commentaire.Christopher B.
Le client n'a pas laissé de commentaire.Laverne R.
Le client n'a pas laissé de commentaire.Jessie W.
The drivers side windshield wiper fell off while operating the wipers in the rain. We had several boxes and our mattress get wet while in the cargo area of the box. We reported our wet belongings to U-Haul. They called us a liars and said the truck was in good condition and closed the ticket. I don't appreciate being called a liar, the regional manager for that area didn't even have the consideration of calling me to explain the findings. I will never recommend U-Haul to a friend and definitely not Calvert Auto!BRANDON J.
The truck I picked up had a bit less then 3/4 of a tank. Was not cleaned. When returned I filled up the tank to 7/8 and was still charged for 5 gal of fuel.Robert W.
Le client n'a pas laissé de commentaire.Carole D.
Le client n'a pas laissé de commentaire.joseph S.
Keep doing the best service you applied in the beginning. Thank you muchTraci B.
The location was not the issue. Although it was NOT the original location I wS suppose to go to they were nice enough to give me 100 $off, an extra day and 50 extra miles. Got the truck to the drop of destination with a full tank 1 day early with miles left unused!!!! Now Ihaul is charging me for gas and miles. So now I have had to file a report to get a refund!!!! Stressful from Day 1 !!!MICHELLE M.
Le client n'a pas laissé de commentaire.Elizabeth E.
Best U-Haul experience and I've used U-Haul many times. The guys at this shop were terrific.Suzanne F.
Le client n'a pas laissé de commentaire.Greg D.
The back door of the trailer was so tight it did not want to close. The location was closed when I returned the trailer. The hitch on the trailer was not well maintained and did not drop easily onto the ball when I picked it up. When I returned it, I could not get it off the ball. Our volunteer fire department was close by so we got them and after much effort they were able to disconnect the trailer from the ball. You need to fix it before renting again.Stan R.
Le client n'a pas laissé de commentaire.Kimberly T.
Great service at this location. Very detailed and friendly.Kari H.
Can you give me the gray service such a givingTraci B.
Le client n'a pas laissé de commentaire.Billy W.
Le client n'a pas laissé de commentaire.Warren K.
Le client n'a pas laissé de commentaire.Carlo Nonnatus M.
The phone app was the biggest headache about the whole process. When I went to return the vehicle, I would get to the last step of 'documenting the location you parked', and it would refresh and then go back to the beginning of the process. It did this approximately 7 times which made the whole return process around 20-25 mins longer than it should have been. Luckily I was returning the vehicle 2 hours before it was due, but if I had been trying to return it with 30 mins of the return time, it would have been very stressful. My parents had the exact same issue with the app when they rented a truck at the end of May.Meagan S.
I did not have a problem with the location but I do with UHaul. I reserved a truck at the Dunkirk location only to get an email a few days later telling me I had to go to the Huntingtown location. Bait and switch ? Now I had to pay and extra 20 miles at 1,29 $! But the biggest problem was that there wasn't a truck available at the Huntingtown location at 8am! The guy didn't even have my paperwork! Why?! Lucky for me the guy got on the phone and spoke to a woman that was returning a truck within the hour but he didn't know that until he called. I had to pay 4 guys an extra hour while they waited on the truck! UHaul cost me unnecessary money because your system is inaccurate! I wish I could give UHaul a 5/5 but poor corporate service gets 0/5!Jesse B.
This is the second time that I've used this location for moving services and have received excellent service and equipment both times.Thomas B.
equipment and service were excellent.Joseph L.
The man that helped was quite helpful. Adjusted the trailer hooked so I did t need to back out of the lot.William C.
Le client n'a pas laissé de commentaire.Ardavan A.
Le client n'a pas laissé de commentaire.Andrew M.
Le client n'a pas laissé de commentaire.Anthony D.
Very impressed with the online reservation system. However, It still took 5-10 minutes to check-in even though I had given all the information, including drivers license picture and , I believe , credit card information.Paul F.
Service was fantastic! I always rent my u-hauls from Calvert Auto because they are always accommodating and have the best service around. They are better able to navigate the registration system to ensure the registration is complete and accurate so I just go there first when reserving.Luis A.
Very nice people. Easy to work with.robert W.
Le client n'a pas laissé de commentaire.Maureen C.
The negative side was I was doubled billed for insurance and all these redicous fees I was charged 66 $for miles but yet my bill was for 189,25 $ only had the truck for 4 hoursTanya W.
Have more trailers in stock at this location.Blake L.
Everything was perfectDavid B.
Le client n'a pas laissé de commentaire.Paula R.
Le client n'a pas laissé de commentaire.Beat J.
Le client n'a pas laissé de commentaire.Danny P.
Nothing. Great service.Amber N.
Le client n'a pas laissé de commentaire.Marikay S.
Excellent treatment by site workflow. Very approachable, diligent, honest, best rental experienceJuan M.
Le client n'a pas laissé de commentaire.PHIL F.
Nothing, staff was awesome and had no problems.Crystal M.
Check out was fast and easy! They has dollies available upon request. I had to keep the truck extra days and they were very understanding. MERCI!Lisa M.
excellent overall experience! thank youClaudette R.
Always, Outstanding Service!John G.
Can't imagine a way to make it any better! I plan to use Calvert Auto Caps as the only place I'll go to for ANYTHING U-Haul! Mike, the owner, was the best U-Haul representative I've ever worked with, very nice and professional - helping me get right products for my moves. When bad weather slowed my progress he responded quickly to support me, ensuring I could have what I needed to adjust rental period and keep necessary equipment. Best service ever!!Christopher B.
This was the best place I ever picked up a unit from the management was amazing and they even paid out of their pocket to let me keep it a few extra hours this place is a gods giftJeffrey H.
Le client n'a pas laissé de commentaire.louis Z.
The uhual check in method could use some stream lining. IE, ask for all of the pictures (list) needed. For me, it was cold, at night and raining. I would run out to take a picture and go back under cover only to find I needed to run back into the rain to get the next picture. It ended up taking way too long to check it back in.Robert G.
Nothing the auto transport trailers that U-Haul offer I have used 8 times to haul all my cars and have never ever had one problem in the long-distance hauling that I have been doing.Melvin B.
A great help unhookingWilliam E.
Le client n'a pas laissé de commentaire.John W.
Customer service excellentjoe N.
Seems like U-Haul has increased the quality of their product recently. The trailer was nearly new and had lots of convenience items, spring loaded lift gate, lots of tie downs, boat trailer like brakes and bumpers. I had the opportunity to borrow a car trailer for free, but the cost was worth it, avoiding other favors that would eventually be called. One criticism, and I may have missed it in the description. Web page said it was a 6x12 trailer. I assumed the lift gate was thus 72 inches. It was only 57. I had to remove the wheel weights on the tractor to get it on. It was hard to back up loaded due to the brakes, but after unloaded, it was fine. I may have missed the instructions on disabling the trailer brakes.Timothy T.
Le client n'a pas laissé de commentaire.Burke N.
Throughout the years, very friendly and excellent service!Sharon M.
Le client n'a pas laissé de commentaire.DAVID S.
I wish the site would have confirmed with the company the items that were in stock as the location had multiple customers arriving for items that were not available. They were able to accommodate me as best as they could under the circumstances.Melinda E.
Le client n'a pas laissé de commentaire.Swanson D.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.Anthony N.
Le client n'a pas laissé de commentaire.Mario B.
Le client n'a pas laissé de commentaire.David R.
Mike has a fantastic mannerism and is great with every customer. He is willing to help wherever he can. I am a return customer and will be back when I need anything from u-haul.William R.
Le client n'a pas laissé de commentaire.Kevin M.
Le client n'a pas laissé de commentaire.Juanita P.
Le client n'a pas laissé de commentaire.Nathaniel B.
I said no to clean and well maintained because there was a leak on the right hand side of the attic, which we weren't told about. I don't blame the location I picked it up from, but I wish I had know that. I had put my pictures up there and had several pictures and especially framed ruined.MICHAEL M.
Le client n'a pas laissé de commentaire.FRANKI C.
My experience with Calvert Auto's uHaul service was outstanding. Absolutely the best transaction I've had. They made everything easy, simple, and friendly. Their trucks are impeccable and modern. I love the backup camera.Rianna S.
Le client n'a pas laissé de commentaire.Gregory T.
Services supplémentaires à cet emplacement
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