When dropping off the trailer after hours, the U-Haul app was not working. I had to call customer support twice to be able to navigate the return process. I had to take pictures of the trailer multiple times as the website seemed to not load properly. Overall good experience but return process after hours was difficult.
Gary S
Customer Reviews for Calvin Allen Saddlery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck back had broken glass all in it that we had to sweep out and clean up before use
Jayme HThe staff at your Customer Service were very helpful, professional, and actually, fun to work with. They made this transaction very easy and quick. Thank You for such great service.n
Kathee WExcellent, friendly customer service. Convenient location. Highly recommend this location.
John kThat was not our drop off location but I’m not surprised it’s wrong. I will not use uhaul in the future
Sean MI had to lift a very heavy trailer to connect to my vehicle and my back is still very sore 2 days after.
Jeff RAshley was great
LEYNA PYou can’t, it was perfect! Thank y’all so much for making my moving experience a little less!
Georgana SNo improvement necessary. This experience was outstanding.
Robert FWe only used the trailer for a few hours. We decided to go ahead and return the trailer early so we wouldn't have to park it in the street overnight. I had trouble with the QR code return process so I called the phone number I used when reserving the trailer. I was told, “No problem we have cameras, I can see you've returned it.” Received my bill and was charged an extra $20 for an “after-hours return”. We were told we could return anytime within 24 hours”. I feel like customers need to be made aware of these fees without having to read a thousand-word contract. When I called the store to inquire about this fee the young lady was rude and said “I went out of my way to help you”. She did nothing other than rent us the trailer, which is what she is in business to do. I would never rent a U-Haul from this location, nor enter the business for any reason.
Carma fRepair the equipment
James RNone. The staff was very helpful.
Mark KFriendly staff. Easy and convenient
Grey G