Customer Reviews for Campbells Service
(U-Haul Neighborhood Dealer)

459 évaluations

796 E Apple Ave   Muskegon, MI 49442
(& Getty St)

(231) 722-6644

Heures

  • Mon–Fri
    De 11 h am à 4 h pm
  • Sat–Sun
    Fermé

Services dans cet établissement :

Pour nous contacter

(231) 722-6644

796 E Apple Ave
Muskegon, MI 49442
(& Getty St)

Services dans cet établissement :

Heures

  • Mon–Fri
    De 11 h am à 4 h pm
  • Sat–Sun
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin H. 
Évaluation :
3

Check in and out took very long. No one was there during pick up so I had to call to get someone to show and they didn't even have all equipment I had reserved online, if i ever use uhaul again i wont reserve online and will use a different location that isnt bundled in a tow location. They were too busy with their towing business to pay much attention to uhaul customers. Neither person I delt with was overly friendly, helpful, or seemingly willing to answer questions.

Kathleen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tanitria B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

evelyn M. 
Évaluation :
1

U guys double charge me I will never come back

Ashley K. 
Évaluation :
3

The parking lot was very small. There were two small uhaul trucks and was only room for the trailer I dropped off. They were not open on a Saturday so I called the uhaul place I rented it from to make sure it was ok to drop it off. Everything worked out fine but uhaul drop off location was not inviting

Troy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shelli D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly P. 
Évaluation :
2

Bad service and took forever to check in on the phone because of service. Tried ontwo different phones.

Anne-Marie S. 
Évaluation :
1

I paid 109$ and they charged me another 73$ when I dropped it off. This is bullshit. I paid already and should not have to pay anymore than what I already did. And I received no explanation as to why

austin C. 
Évaluation :
4

Rien

Virginia M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Moesha F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

I asked for a different location when I was reserving and ended up at Campbell's. Other than that there was no issues.

James C. 
Évaluation :
2

I didn't get a call the day before. The off hours pickup wasn't activated and I had to wait on hold 35 minutes for customer service to allow me to go through the check in process. Customer service rep was very friendly and helpful.

Derek D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittany L. 
Évaluation :
5

Merci

DALE EUGENE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS KEVIN D. 
Évaluation :
1

We rented a tow dolly yesterday from our neighborhood uhaul supplier. We needed the Dolly to transport a vehicle obviously, we got back to the house which we live literally four blocks away from the rental dealership when we got back to the house our vehicle which we were going to tow would not start so we immediately called the dealership and said we couldn't use the dolly brought it back and they pretty much said that we did use it and we did haul something and once it leaves the lot they can't do anything about it. We are highly dissatisfied with U-Haul we have used U-Haul for over 20 years plus obviously we did not all of vehicle within 15 minutes20 minutes of renting the dolly plus my wife calling in Stadium or in our driveway it doesn't work. We were told we could contact the rep which intern told us pretty much the same thing that we probably used it so we really appreciate being called liars I run a small business and I would never treat anybody like this

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENE S. 
Évaluation :
5

I am glad I chose this address to make my pickup off equipment. I was greeted by the owner upon arrival and in just a short few minutes I had my trailer hooked, wired, and ready to go. That's what years in the business does for customers. You will feel confident with the equipment choice you have made as soon as you arrive. Highly recommend this as your choice of pickup or drop-off point.

ROSCOE HARLEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL LOUIS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Qiana K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS PAUL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES WILLIAM V. 
Évaluation :
3

Didn't drop here

Jane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rory W. 
Évaluation :
4

Rented from this location before with no issues but this truck needed some work, it had a lot of noise coming from the front end and needed a steering alignment very bad. For a long trip it was pretty rough

Cory L. 
Évaluation :
3

Whole process was pretty easy

Theodore L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derika N. 
Évaluation :
5

Make sure all the lights work on and in the truck. Especially the cargo area. Explaining the truck to a first time renter would of been greatly appreciated. Also would be great if the cup holders didnt have goo in them. That was gross.

Stephanie M. 
Évaluation :
2

The trailer ratcheting tie downs where dirty to the point that it made them difficult to operate. The service center where the trailer is located from does not abide by the state COVID-19 mask mandate and doesn't offer full "curb side" (outdoor) service.

Danealexander H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW GONCALO S. 
Évaluation :
3

Person who does UHaul rentals was not there when we arrived. We waited past our pickup time for him to arrive. Fortunately we had built some extra time into the schedule. We were still able to get to our destination on time.

Donald L. 
Évaluation :
5

Not so much work to do when you are using your mobile device

Kerri S. 
Évaluation :
5

Very easy to work with. Very helpful. Equipment was very clean and well maintained

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES WAYNE B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ESTELLE MARIE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carrie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevinjames S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Campbell's was very helpful. Rental process took very little time.

Lisa W. 
Évaluation :
5

Very fast service.

RAUL R. 
Évaluation :
3

Make sure the equipment is ready to go as was told via text with link from your company.

KENDALL N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peggy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael T. 
Évaluation :
4

My experience was great. The process was quick and easy from beginning to end. The truck ran well and my clean.

Stephanie G. 
Évaluation :
5

ratchets were not functioning like they should. rusted or not oiled. very hard to use

Douglas C. 
Évaluation :
3

Trailer was clean but the door was very difficult to move. Badly needed lubrication.

Todd N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Emilyellen W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Veronica A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shamesha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tameka H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Valaree S. 
Évaluation :
5

Always a great experience

lachelle L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt T. 
Évaluation :
5

Great service! Campbells know the Uhaul business, they got me in and out quickly - highly recommended.

Ben S. 
Évaluation :
3

make sure everything is in working order, including the door on drivers side. hinges came a part thought I was going to fall out of cab.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer C. 
Évaluation :
3

I thought the service at the location was fine. The issue I had was with Uhaul's inability to process my contract. I arrived at my pick up time (9:30AM EDT) and the website was down.The agent called Uhaul and was told he could not do anything util the website was back up and they did not know how long the outage would last. The agent at Campbell's took my phone number and said he would call to let me know when the website was working again so I left to run errands. I called the Uhaul customer service number. Waited over 30 minutes to get through and the individual I spoke to confirmed the website was still down. She had no idea when it would be operational. After 2 hours I finally went back to Campbell Service,even though I never received a call telling me they could process my contact. It was too late to make other arrangements so I took the chance the website was working. At 11:30AM I was able to get my contract processed and take the rental vehicle. This was very frustrating. Both myself and my daughter took a day off of work to move her only to be frustrated by Uhaul's lack of communication and inability to have a back up plan. I don'y fault Campbells whatsoever in this situation as they were at the mercy of Uhaul's inability to meet it's customer and dealer needs.

Bruce D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

thank you, the Representative was very helpful.

Munther G. 
Évaluation :
5

Friendly staff ready to help with equipment needs

holly L. 
Évaluation :
3

I purchased an appliance dolly which was a waste of money as the strap on it had no way of securing the appliance other than wrapping it around the appliance not safe at all.

Nina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marshall G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gil G. 
Évaluation :
3

Make getting the truck a easier process online. Took a very long time to get the truck. But drop off was easy.

Michael C. 
Évaluation :
1

Experience was terrible. Not happy what so ever! The lady I scheduled service with said the location was open 9:00am Saturday. When we arrived to pick up the location was closed. Did not know what to do until after calling another store. The check in online was a joke! Took us almost 2 hours to get our truck due to the inconvenience. We were also supposed to receive a dolly with the truck and it did not come with. We were exhausted before even moving.

Jennelle K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise M. 
Évaluation :
5

Extremely accommodating. Thankyou!

Cindi P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

randy S. 
Évaluation :
5

Everyone was awesome and very helpful :)

Bonnie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber F. 
Évaluation :
5

I made a reservation online for a U-Haul truck for 12/31/2018 and received a confirmation email. But on 12/31/2018 when I went to get the truck, the shop was closed for the holiday. I found Campbell's Service online and rushed over to their location. Even though their truck rental department was closed for the holiday, they set us up with a truck and we were able to continue with moving. They saved the day!

Michelle V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emory W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

richard K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henry E. 
Évaluation :
5

There was a glitch in the computer system which didn't allow Campbell's to open the reservation which I'd placed at the National call in system. Very unfortunate for them to have to work through the issue and me to have to wait the 15 minutes extra since I was in a time crunch.

catherine A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd B. 
Évaluation :
1

Reserved a uhaul. Went to get it. They sent me to another location only to send me back to the first location. Customer service wise was awful. Lazy worthless people at the Campbell on Apple and Getty. Never again.

fredi L. 
Évaluation :
3

Told Cost was 54,95 and charged 66,72 I think they should tell you when you order and give card the total price

Marsha C. 
Évaluation :
5

Our truck badly needs headlight adjustment. Headlights are pointing down too close.

Roger B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry L. 
Évaluation :
4

It's ok

SIDNEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

craig R. 
Évaluation :
5

Staff was helpful and friendly. Truck was clean and in great shape. Total cost of move was under $500 compared to hiring a moving company which quoted $3000. Merci!

Kirk N. 
Évaluation :
3

Super easy and convenient to pick-up using my phone. Just follow the steps and you're on your way. I was unsure if I was supposed to put gas in the tank. I thought it was included with purchase @ $0,99/mile. It wasn't until I was sitting in the lot, following steps to return the vehicle, truck off, that I was informed of a fuel surcharge if fuel used was not replenished. This resulted in an $18 fuel surcharge for 22 miles use. I found this a little steep, otherwise very satisfied.

Evan J. 
Non les évaluations ont été soumises pour cet établissement.

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