Customer Reviews for Canal Used Tire
(Concessionnaire U-Haul dans le voisinage)

123 évaluations

847 Sandwich Rd   Bourne, MA 02532

(508) 759-0455

Heures d'ouverture de l'établissement

  • Du lundi au jeudi :
    9h30 am à 12h pm / 12h30 pm à 4h pm
  • Vendredi :
    9h30 am à 12h pm / 12h30 pm à 3h pm
  • Samedi et dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(508) 759-0455

847 Sandwich Rd
Bourne, MA 02532

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Du lundi au jeudi :
    9h30 am à 12h pm / 12h30 pm à 4h pm
  • Vendredi :
    9h30 am à 12h pm / 12h30 pm à 3h pm
  • Samedi et dimanche :
    Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

jim F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Steven D. 
Évaluation :
1

The app was horrible. The pick up location was listed at two separate places in totally different towns. Trying to use the app to pick up the truck was a nightmare. They wanted us to upload pictures what is the fuel gauge and odometer we tried 10 times it would not except the pictures. The reservation was in my husband‘s name but only with allow my phone to return and I was at home he had to come get my phone. The app does not let you proceed unless you purchase an extra protection package which if anyone owns a car you already have insurance so the app forces you buy extra protection in order to proceed with pick up. Had to keep calling CUSTOMER SERVICE waiting on hold 20 minutes each time eating up our rental time. My husband says never again! We are going to buy our own trailer

Thomas K. 
Évaluation :
3

I was able to request furniture pads online although none were available. I was told I could go to any other location to get them. At $.99/mile I'm glad we had the car to search. Two stops and a phone call found none anywhere and we gave up. I had to call for a refund rather than have the location credit me at pickup. The refund was simple however.

CATHERINE Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHTER T. 
Évaluation :
2

Was not shown anything about truck and trailer. Windshield wipers didn't work, one headlight was very dim. Did not receive furniture pads. What you can do is make sure that the trucks that you rent are in perfect working order.

Amy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

For drop-off only.

RUSSELL L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Conrad S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason A. 
Évaluation :
5

Love this guy

wyatt Z. 
Évaluation :
3

I called the Hyannis location (where I have been going for over 7 years) to inquire about the 5x9 ramp trailer I wanted and was redirected (unbeknownst to me) a central call center. After telling me the unit i wanted was immediately available she started asking the usual questions but after she asked what I "was going to tow with it" I knew I was in trouble. She asked for my home address and then started giving me locations with the trailer close by but my home is 60 miles from where I was for the summer and then using my summer locations gave me other locations (West Wareham) still not close. After getting all that straightened out and finding the Bourne location(rather new, didn't know it was there) she gave me the price which again was wrong as she priced out a larger closed trailer. We finally got everything right and the trailer rented. The young lady was very pleasant but must have been following "a script" and not listening to my answers. A long frustrating call, would think when you call a local location directly you would get to speak to them.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
2

Truck was blocked in and customer service sent me back to location with incorrect info about accessing keys, but was still unable to get me my truck. Employees were kind and patient, but didn't know how to help and wasted my time. Also was not reimbursed as much for the trouble as I was told I would be. Not sure if that was a mistake or I misunderstood what cost was being reduced.

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD F. 
Évaluation :
4

Typical gas station U-Haul rental. Easy to drop off truck.

ROBERT P. 
Évaluation :
1

Dropped trailer at 9am, however was not entered into system until 3:30pm, resulting in additional day charge. Have sent email in this regard, but thusfar no response.

JEFFREY R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gladys R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittani H. 
Évaluation :
1

WRONGFULLY charged my card an extra $140 WITHOUT my permission! They said I had the truck 2 days past the return date, and that I did not fuel the truck before returning which is all bullshit. I returned the truck the very same day, found out the guy at the drop off location checked our truck in 2 days later. He watched us fuel the tank, and I provided pictures for proof. They admitted they won't fully charged me, and that they would credit the $140 back into my account. Well it's been almost 2 weeks now and NOTHING. What gives you the right to take my money- and take your sweet ass time giving it back? Will NOT be using uhaul again.

LISA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL L. 
Évaluation :
2

Dropped off the note before it was due10/14/21 a7:30 pm! No one there! Took pictures tried to use you app to check out at drop off site! Website not available to work left contract in drop off like video said. Checked next morning at 7:30 gas attendant said no there not here till after 9am. If said can you verify with them it was here last nite and web connection on data plan at available. I then followed up at 2:30 pm on 10/15. Still no one to verify the check in but the young kid said I'll call boss. Today 10/16 I see my account changed $35+ dollars sailing I checked it in at 2:39 in afternoon when is stopped back by the location and asked the kid what was wrong with the web site. And did the get my morning drop contract in their drop box! He said yes. I then tried to call the location today after 12 and they are closed till Monday. Very non communicative- poor business principals. I did my part the system did not work according to you U-Haul application. No access to take the pics to upload. But I have the time stamped pics on my phone camera

Sharon F. 
Évaluation :
5

The person I returned the trailer to made it super and fast. The return process took way less than five minutes.

MICHAEL DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
3

Again the ap was difficult to use and the wait time for assistance on the phone was ridiculous.

Donna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
1

My original reservation was in West Wareham, MA but moved to Sagamore, MA. The man had difficulty hooking the trailer up to my truck, although he knew what kind opf vehicle I was driving -he told me. Did not hook up electric because he had no adapter -said it would be fine to go to Maine unless I got stopped by the Police. He "fudged" the picture for Uhaul. Less than 100 yards away, the trailer fell off and was being held on by the chains. After pulling over, a young man helped me connect the trailer to the truck correctly. Uhaul in West Wareham, where my original reservation was, helped me by giving me an adapter and rechecked all of the connection points. It is illegal to drive without lights -never mind to Maine 300 miles away. I was a woman by myself and found this experience to be highly traumatic. Everyone I have told the story to was appalled and reminded me that driving with out lights was illegal. Since it is illegal, how could he let me drive away to go 300 miles? I am questioning, if I should be paying for this experience. I would appreciate a response Dr. Beverly J Barteltt

Beverly B. 
Évaluation :
1

Person who owns shop did not leave keys for 24/7 pick up. Waited almost 3 hours (was not there at 9 when was supposed to open). Terrible experience

Kenneth K. 
Évaluation :
1

I called uhaul and checked in the trailer on the same day I rented it. Canal Tire then checked it in two days later and charged me. I called them to complain and they told me they can't do anything about it and I should call UHaul

Brendan F. 
Évaluation :
4

Have equipment closer to home. Everyone we dealt with at U-Haul was excellent! U-Haul went out of their way to help us get what we needed...

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
5

I spent the day on the computer trying to get my U-Haul you should just answer the phone I still didn't get it by the computer I waited until 9 o'clock till Isaac got there for my U-Haul that's my only complaint get rid of your computer system and answer the fucking phone

Michael T. 
Évaluation :
5

Very easy to work with and very quick

Joseph R. 
Évaluation :
5

Excellent service and help…friendly technician!

Richard M. 
Évaluation :
3

Chains should've adjusted to vehicle for noise control.

Lichelle L. 
Évaluation :
1

From the day I made the reservation this was a problem. I made the reservation for Hyannis, MA. The next day I received an email changing the location to Plymouth and I confirmed. The next day I received an email changing the location to East Wareham and I confirmed. Then I received an email changing the location to Abington (over an hour away each way). This time I called U-Haul and asked for a closer location and they gave me Bourne. After the reservation runaround I went to pick up the trailer I was renting at the time and date appointed and the business owner wasn't there. I waited 15 minutes before he arrived. While there he said he was closed on Sundays (and I was scheduled to return the trailer on a Sunday), so I told him I would return it Saturday (1 day early). Upon arrival on Saturday to return it, there was a hand written sign posted on the door that they were closed till Tuesday! I called the two business numbers and both sent me to a recording that ironically said they were open... Me and another guy dropped off trailers without anyone to check them in. On my way home I called U-haul's 800 number and was on hold for 5 minutes when a uhaul rep told me I had to check it in online and post pictures. I refuse (I was 20 minutes into my 35 minute drive home) and asked for a supervisor. I was on hold again for another 35 minutes and the supervisor checked in the trailer. THEN I got the receipt! They charged me for Sunday! I would definitely not recommend U-Haul to a friend. I will be seeking an alternate rental company in the past.

SHANE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoff S. 
Évaluation :
1

Upon arrival at the location there was a piece of paper taped to the door saying “closed for the weekend.” I had to call uhaul (45 minutes of sitting on hold), just to make sure I wouldn't be charged an “after hours return” because technically the store was closed.

Isaiah B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RIMAS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Very friendly and efficient uhaul dealer

Peter M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NORA C. 
Évaluation :
5

Easy drop off. Easy to talk to an employee regarding drop off.

Patricia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danisel G. 
Évaluation :
2

make it easy to pick up the rental; since there was an agent there, he should have been able to help me; I could have been in and out in 10 minutes, instead it took almost a half hour

GARY B. 
Évaluation :
2

didnt like the return process, the guy didnt confirm my cell number and i didnt receive any links to do the return

Andy E. 
Évaluation :
3

The 24/7 service is abysmal. It took almost 45 minutes.

Edson S. 
Évaluation :
3

The check out & return process was time consuming & burdensome due to the fact that it had to be done by phone & internet connections were slow. I also didn't know there would not be an actual uhaul agent on scene until I arrived to pick up the truck.

MICHAEL C. 
Évaluation :
4

Canal Used Tire appeared fine but I only did an afterhours drop-off. Was originally supposed to drop-off at Aubuchon Hardware in Sandwich. This location is not a U-Haul drop-off location but is still in the U-Haul system.

James O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ari L. 
Évaluation :
3

The original place I was supposed to deliver to was not available. The ownership had changed hands and the new owner did not have a contract in place with UHaul. Why was it on the list as an available drop off location?

PETERDAVID G. 
Évaluation :
3

The app would not allow me to take photos

Martin P. 
Évaluation :
3

The back of the truck had trash and did not include the furniture dolly or 2 dozen pads that were requested and paid for. 2 Dozen Furniture Pads: $20 1 Furniture Dolly: $10

John S. 
Évaluation :
5

Rented a trailer for a couple of hours to move some stuff. The guy at the store made it super easy. It was fast, he hooked up the trailer to my car and I was ready to go. Friendly guy.

Santiago C. 
Évaluation :
4

Stop switching reservation to inconvenient locations and tell consumers what options are available for different size or type of trailer before swithing to a distant and inconvenient location

John D. 
Évaluation :
4

A briefing on the instructions located on the inside trailer door would have been helpful.

Martin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MAUREEN S. 
Évaluation :
5

The young man who helped hook up and decouple the trailer was very helpful and friendly. Terrific customer service!

david L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace P. 
Évaluation :
1

Truck was dirty

kenneth G. 
Évaluation :
5

Keep doing what you're doing...

daniel F. 
Évaluation :
5

Fantastic experience. Called ahead to make sure they had truck I needed. Easy in/out with E-paperwork. No run around with minor details. Good crew at location. Je les recommande fortement. 

ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth E. 
Évaluation :
5

Great service

Brenden M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Nothing. It wound up being pricier than I originally thought.

lucille M. 
Évaluation :
3

Just dropped trailer off. Never heard from anyone.

Paul R. 
Évaluation :
3

Overall the uhaul process was very time consuming! Too much redundancy! Filled out the same forms over and over! It took way to long! I will never use or recommend uhaul!

Mary Ellen O. 
Évaluation :
5

very quick in and out. very friendly.

Robert J. 
Évaluation :
5

Excellent service, very helpful. Quick check in

Louis C. 
Évaluation :
2

I said yes to recommend only because of convenience. For starters, there were two workers there-neither were wearing masks! Touchless mobile checkin was a complete bust. I had to stand there in the office and answer for all of the info which should have been in the reservation already! Then I had to swipe a credit card! I checked the tire pressure before loading. Inside left rear was at 30. I filled it to 80. After the long drive, I checked it again. Still at 80, so obviously it wasn't checked before our rental. Other than that, the truck was clean and drove nicely.

Thomas F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelsey S. 
Évaluation :
5

This location is tops. I'd never do business with the Hyannis location again. The guy at the counter, not the mgr, was rude. And their rates being billed different is interesting. You might want to check Hyannis out. This sandwich location is tops.

stephen T. 
Évaluation :
4

Convenient drop off location.

Robert P. 
Évaluation :
5

Keep doing what you're doing. Person was very quick professional and courteous.

MIchael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore C. 
Évaluation :
5

The Truck Share 24/7 process needs to be explained more efficiently on the front end of the reservation process. I was unaware of the types of verification that would be needed when I showed up at the location (such as a lease contract, a passport, work information, etc). This information was not sent to my email until AFTER I returned the equipment! (I was fortunate to have 2 personal contacts who were available to answer the phone for the service rep who called them). ALSO, the very important contract was also not sent to my email until AFTER I returned the equipment. This process has several faults and had I not been tech-savvy, I would have struggled to complete the reservation and retrieval of the truck.

Stacey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
3

???????

Gary K. 
Évaluation :
3

The problem is not the local Uhauler, it is your on-line reservation system! This is the second time in a year that I have rented a Uhaul by going online and the local dealer knew nothing about it. They were able to accommodate me in both cases but if the equipment had not been there, I would have been totally screwed. Not sure I will ever use Uhaul again. Too stressful.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA B. 
Évaluation :
2

They closed early...had to wait more than 30 minutes for the employee to come back to me.

Jeff P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cornelis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael D. 
Évaluation :
3

There was a U-Haul closer to my destination google didn't show me, No one came out to the truck to explain or show us anything. I would take a photo of how many miles were on it before I left and check the gas level next time. They didn't have the packing clothes I paid for and I had to pick them up at another location, luckily that location had only 6 and they weren't happy I was taking them and it took 1/2 hour to wait and have it processed! Seems like some locations are low or don't have them. It was a weekend pickup I get it.

Cynthia S. 
Non les évaluations ont été soumises pour cet établissement.

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