The staff was very helpful
Sandra C
Customer Reviews for C&W Towing & Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Only problem is you usually have to wait. I had to call them to get someone to come and it's always "you'll have to wait" no one there"
Angela PEverything was cleaned and cannot expect anymore
Harley AThe staff was very helpful and friendly.
Diana SIt was perfect!!!!
Rita HVery helpful and accommodating. Wonderful people to work with!!
KAREN WWe stopped here because our tow dolly's straps came off our car's tires three times. They exchanged it with another one and we didn't have any more issues. Ben and Dave were the nicest people and helped us out. I don't know what we would have done without them. I can't thank them enough for helping us!
Rhoda MI have used C & W twice in 2 weeks .. great location to my house.
Rhonda HThe online check in process is frustrating.
MICHAEL FThere was trouble with internet site. He had to make a number of phone calls in order for me to be able to rent the truck. Not sure how you fix that, still got the job done, just somewhat more stressful.
STEVE WI took the truck back with same amount of fuel and still charged for fuel
Keith OExcelley
verm kI was very dissatisfied with C&W Towing. VERY DISSATISFIED! Had all of my friends lined up to help me move, things in motion, I go to pick up the truck, and the key is not in the lock box!?! Had to make 3 different calls to Uhaul for help and had to re-explain the situation each time. I was livid! Unacceptable!! I was still charged full price for everything and that is ridiculous. There should have been some sort of discount for the headache I endured for the simple act of picking up the truck.
TAMMIE GGreat guys to do business with !
Robert KThe customer service we received was wonderful. They couldn't have been nicer. The gentleman answered all our questions and was very helpful in providing us with a truck. Merci.
Eric COutdated electrical connection…way outdated
JAMES RGreat folks
PETER EEverything went very smooth for us! Thank you!
Timothy BI had to move 435 miles in 2 days. At the advertised price for a 20 ft box truck the cost should have been $99 per day and 0,99 cents per mile. This equals 634.65. The final invoice I was charged was over $1 300 dollars.don't understand why my invoice was twice what it should have been.
Richard BIt was hard to tell where you pull into the back to access the gravel parking lot.
Austin WI made a reservation at a location for a Sunday pickup. I was called Saturday to let me know my truck would be at a different location that isn't open on Sundays. I arrived at the location and an hour later still didn't have my truck. I had to drive over 20 minutes to another state to pick up a truck. When I arrived that truck was blocked in and I had to do some creative maneuvering in order to get the truck onto the road. By the time I arrived with the truck the movers had been there over 30 minutes waiting. Movers are insanely expensive and it made my move incredibly stressful.
William BWanted standard dolly got a furniture dolly wasted $12 could not be used on stairs. Refund me the $12
Joe SManagement should remember we are paying you, not you are paying us to drive your vehicles. Very disappointed.
Maria BAfter trying for OVER AN HOUR AND A HALF to check in the trailer because the website and Ap are broken luckily some employees showed up and told us they would ensure that the trailer would be checked in by them on Monday no extra charge.
Amanda KVery easy and the manager was super friendly.
JEANNE TOverall the truck was in excellent shape except that I found the rear overhead door was binding and difficult to close.
Brett LI didn't experience this location as the wrecker service dropped of the equipment for me so I could continue my 10 hour drive.
ROSALEE Mdid not see any personnel/dropped off after hours.
ROBERT GNothing, this is the only location I will use for U-Haul. Hands down the best customer service, and extremely knowledgeable, helpful folks.
JONATHAN KI mistakenly returned the trailer to the wrong location and the staff of the correct drop location took care of everything that came after. I would definitely use them again.
CHRISTOPHER HI have been very disappointed with the unprofessional behavior some of the employees have exhibited toward us! There has been continuing harassment on the part of C & W towing and salvage yard at our new home! Directly affiliated with same company. Online and in person harassment toward my wife and myself .Unbelievable!
Randall vImprove the online check in. Had to call C&W Towing for them to come help me. The lady on the U-Haul customer Service line was rude and hateful. The manager that came to help me at the shop was super nice and friendly.
Halona RFantastic! I left the key to my personal lock on the truck key ring when I turned the keys in the drop box. I returned two days later and the personnel helped me retrieve my key. A big thank you!
STEPHEN JDidn’t receive any directions on how to drop off truck and didn’t receive contract like I was told I would
Lashonda MGentlemen drop off was very helpful and I understood everything that I had to say said that that piece of equipment was not going to leave his property until it was fixed properly and apologize for all my inconvenience still have not received my deposit
James PThe uhaul truck I had was terrible. It smelled of cat/dog urine. Their was pet hair every. I have severe allergies to pets. It there was smoke and ashes in the car. I have rented several trucks and it was very disappointing to spend 200$ + and get . There was literally kleenax tissues in the vehicle . I dropped my phone and reached down to pull up several used tissues and dog hair. I want a manager to call me ASAP. This was 100 % not acceptable.
Vernon WWhile renting the truck yesterday, the gentleman working in the shop did not bother to give me an estimate of how much it would cost, any paper work showing the overall break down of costs, or even a receipt after swiping my card for the transaction. After returning the truck today I was shocked to see my card had been charged for $256.38. That seems a little outrageous for less than 24 hours on the rental and no damage done to the vehicle. Also when he asked me if I wanted to get the extra protection plan for the day he told me it would be a $15 charge. According to my bill in my email I was charged $28 for that service. I am not happy with how little information I was given on this rental and I am definitely not pleased with the overall cost for less than 24 hours on the rental. For that price I could have hired a moving crew and saved myself the trouble of doing it. I hope this poor quality of service is not provided to every customer that uses this facility.
KAYLEE JI was initially supposed to pick up the truck in Paducah. When I received the phone call that I had to pick it up in Metropolis, it was not offered as a choice by the lady on the phone (it was in the email that followed). This meant that I had to have two people drive from Paducah to Metropolis, then back again with my vehicle, as it was being used in the move as well and I was coming from Marion. U-Haul (corporately, not the local place) only had a month to figure this out, but chose to inconvenience me with less than a day's notice. How difficult would it have been to have a U-Haul employee drive the vehicle to my intended pickup location.
James SNone for this business. Fast, friendly, and accommodating service.
DONNA LGreat service A1
HOWARD PSecond time using this location. First time computer system down and after half hour plus delay final got our trailer. Had to leave all our info written down on a scrap of paper, very uncomfortable with that. Second time here for pick up ... all pre registered...no one at sight location. After half hour found a young man over at C&W ... took him another half hour to figure out what to do. There were others waiting in line behind us to get a unit as well....not goog, not good at all.
gail kI liked the guys, and they were very accommodating!
JUDY BAdds charges to rack up dirty money
CHELSEA MIf u rent on weekend make sure u get ur keycodes had to call and have them come get me key the gentleman was very helpful and prompt much appreciated
Rhonda MThe straps on the dolly was routed under the ratchet part and I could not pull the strap out. Was on phone with U haul and the guy was no damn hell at all. He wanted me to go an hour out of my way to get it. I was on hold with him more than once. In my opinion he didn't try to hard to help resolve my problem. I had to get 3 grown men to help me pull that strap out
Amos TThaw Gentle Man there was Amazing and welcomed me to the town
Michael BThe sales person there was very friendly and helpful.
Mary Gaccommodating. Werent that helpful when it came to unloading trailer.
Barbara WGreat customer service! Thank you
Jose RAppliance dolly wasn’t available at this site Still awaiting call from area manager to resolve the issue and to issue a credit and upload it to the credit card on file
Francis WWe were told by the staff that the truck was half full of fuel. There was a 40 gallon fuel tank on the truck. We filled it up before we left Metropolis. It took 30 gallons to fill it up. It was NOT half full. This discrepancy was addressed with the staff at the receiving end. They indicated they would address the issue with their colleagues at the pick up location. We paid for the fuel required to get it half full and it cost us $9.and change...at $4,36 or so per gallon.
JOHN HS.O.
Charles FTurned in after hours. I would recommend UHaul to anyone moving. This was a non stressful experience. Great truck. Thanks again.
Jeffrey DCall and tell customer they have a balance owed instead of sending an email that I didn't see and then charge me a $30 late fee and take it off my card without notifying me.
TONYA VI would like my account information reviewed. I dropped off the equipment in Utah instead of California as planned. Do I receive a credit adjustment for the amount of the bill? Please respond via email regarding this matter. Thank you. Patricia L.
PATRICIA L