Customer Reviews for Candler Tire & Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I returned the truck with more gas than when picked up. They tried to charge me extra fees for having less gas than when picked up, but luckily I had taken a picture of the gauge cluster when I was done and was able to dispute this easily.Kyriacos C.
Booked a reservation in advance online, and the rental was not ready on time, and I was told I would need to find another one somewhere else by the person working. Called Uhaul customer service, they sent me back to the same location again. An hour and a half late, I finally got the keys to the truck. It was not clean inside or in the cargo area. Aside from the delay and the dirty truck, the people working weren't helpful, and rude.DOUGLAS C.
Ordered shipping blankets. None in truck and none available at other locations in the city. Dependent upon these for wrapping expensive and sensitive items. Lost an hour looking for these while loading help was standing around. I only had them for three hours so this was a total disaster. Very poor coordination on your end and a website that looks good but doesn't help to solve any issue. Of course you can always stand around and wait 15 minutes for customer service on the phone but they can't help either.David B.
Le client n'a pas laissé de commentaire.John C.
Not the tidiest facility but it doubles as a auto repair shop. Great Owner/manager. Excellent service à la clientèle.Sam H.
Better check in with app awful and key drop off not well marked waited 1/2 hour to have someone give me correct spotRobert W.
Though the truck rental went smoothly, I was not provided with the dolly/furniture pads, noted this through the online check-in at pickup and was charged not only for the service but for the missing items. Hopefully this will be resolved soon.Rusti C.
I had issues with the app. But the location was very helpful!!!jessica T.
Key drop off spot does barely looks like a key drop off spot.Sean K.
Le client n'a pas laissé de commentaire.Levi P.
They did not tell me anything like price, gas, policies, or anything. They took my payment and headed me keys.Anthony L.
My only thing is they need a drop off box for keys because I couldn't leave the key I drove back in the morning to drop it off because I didn't feel comfortable leaving it in the truckAndrew D.
Made me wait 30 minutes to get my truck while he "changed a tire on someone's car" Overbilled me by 300 miles and extra fuel. Wasn't even present when I returned the truck so I was unable to verfity any of this with him. Some other mechanic just took the keys and told me to leave it.cody P.
Upon arrival to this location I spoke with a young lady who immediately stated..."I don't do the UHaul stuff....talk to him". Him did not have time to check in the truck and told me to leave...."he'd take care of it. Now I've been charged not not returning equipment I never received in the first place....now we can talk about how ill-equipped your website is to handle Over bearing marketing techniques to sell add products you don;t even have in-stock. Ya'll need a new CEO and Senior Management Team....badly broken....Julius P.
Le client n'a pas laissé de commentaire.Tyler B.
Was told at first that they "probably wouldnt" take the truck even though that was my drop off location. the boss eventually took it but the support staff was extremely rude and tried to make me leave with the vehicle.Nadia E.
Le client n'a pas laissé de commentaire.George E.
Lots of political displays on the business, it felt extremely unwelcoming and unsafe.JD J.
Le client n'a pas laissé de commentaire.John H.
This is a tire and automotive repair shop and not a typical Uhaul dealership. BUT - The owner and employees were very nice and helpful. I would give the people at this location five stars.Raymond C.
Equipment was faulty and unsafe. The ratchet straps didn't hold the tire in place. It popped off with is having no clue it even happened. Could of caused a major accident or even death. I'd like a refund of some sort.Justin T.
Le client n'a pas laissé de commentaire.david C.
Truck was in good shape. Both side mirrors could not be adjusted.Jessie D.
Provide better direction/location info. Spent too long in the cold rain taking picture and hunting down the key drop box.Shaun H.
Had to wait 1+ hours for the agent to arrive on site. Other workers showed no interest in Uhaul customers. Sketchy operation.Donald J.
It was very upsetting to get a final charge to my card over 2 weeks after dropping off the truck. When dropping off they just took the keys and said I was good to go.MICHAEL K.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Jeremy A.
Le client n'a pas laissé de commentaire.Zamia W.
Le client n'a pas laissé de commentaire.JACOB I.
Running lights did work on trailer. C Can charged for blankets which I never got. Hitch not tightened to lock.VICTOR M.
There was no visible drop box for the keys. No one was at the front desk - all working under the cars. The place is filthy. I had to call UHaul Scheduling to ask what to do. She advised me to leave the keys on the counter and she would call them to make sure they checked me in.Patricia D.
Nice people but lacking in customer service. One of the straps on the car hauler I rented had been cut and would not fit over the tire to be able to secure the vehicle, the other side worked fine.Calvin E.
Le client n'a pas laissé de commentaire.Laron W.
super easy, simple, and quick pickup/dropoffClarke B.
Great job to all at Candler Tire & Automotive! Very nice folks.Barry K.
This location is the best by far! The staff is very friendly, efficient, and get you hooked up and ready to go very quickly. I would recommend them to everyone; they're the best!Priscilla L.
Customer service was awesome.RICHARD S.
Le client n'a pas laissé de commentaire.GIA S.
Le client n'a pas laissé de commentaire.Tara P.
Le client n'a pas laissé de commentaire.Roger H.
The staff were the most efficient, friendly, and helpful staff we have ever come across at a Uhaul dealer and we use you quite frequently! Will definitely recommend.Priscilla L.
Le client n'a pas laissé de commentaire.Jerri R.
Everyone was very nice but seemed outdated. Everything went well and all very niceWilliam T.
Office rep was very nice and easy to deal with.Steve B.
The appearance of this location is downright scary. There is no notation on the website that they close for an hour for lunch.David P.
Very satisfied with this drop off location.CALVIN E.
Le client n'a pas laissé de commentaire.Norma K.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.John B.
The woman who assisted me was awesome!ZOE M.
The friendliness of staff is what made this experience over the top. Everyone I dealt with was just as friendly and helpful as possible. I would easily rate 10 stars out of 5!Kenneth B.
Le client n'a pas laissé de commentaire.Keith H.
Le client n'a pas laissé de commentaire.Scott C.
Le client n'a pas laissé de commentaire.Stephen T.
Can't think of anythingOwen I.
Didn't connect trailer correctly. Didn't do safety check for lights. Generally couldn't care less that I had a reservation there.Phillip B.
also very helpful but site a bit rundown. The site was not inviting.jeffery G.
Le client n'a pas laissé de commentaire.KELLY M.
Le client n'a pas laissé de commentaire.Louis V.
Dangerous Low hanging wire (phone/electric?) over parking areaScott M.
My rental was only $434 but I was Charged $542 and was not refunded any money nor can I get Ahold of anyone to figure out why I was Charged so much.Tyler R.
First Class Service. It's this kind of place that makes UHaul a success. Will use every time I need a truck or trailer.ERNEST K.
Le client n'a pas laissé de commentaire.HERBERT W.