Le client n'a pas laissé de commentaire.
MICHAEL O
Customer Reviews for C&S Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Very helpful and friendly. Very efficiently helped me complete my return that had a damage issue.
NORI PBeautiful
ELIAS RWhen things went sideways with my project the location worked with me to make it easier 10 out of 10 customer service.
STEVEN HNo where did I see what size ball mount I needed for this trailer. I didn't find out until I went to pick it up. I had to go to the store and buy a new one since this location didn't sell just the ball. Mine was slightly too large. There was no lock on the ball mount to secure the trailer while unhitched.
SHARON NThis location has good customer service and helped me when the van I rented was not available. Returning after hours was not a good experience! This is on the fault of the U-Haul app and all its websites. It took us a while to realize that the QR code on the return equipment sign was just for the app download. The QR code for actually returning a vehicle was on the truck door. Maybe signage to this effect would be helpful. Also the website and app wanted too many permissions and when granted could not find my location. For the after hours return…I would give it 2 stars just to U-Haul for complicating things as it took me 20 minutes to figure everything out via apps and websites. Everything is geared towards renting and nothing about returning after hours.
ANTHONY RNo one was there
DYLAN MMike was very kind. He explained everything that I needed to know. I will definitely be using uhaul Pullman again.
Vickie BPerfect
Ellias RU guys where very well respectful and good customer service
NICOLE TA bottle of nice wine, flowers and chocolates!
RALPH BExcellent
ELIAS RFor me everything was extremely excellent to me .Thank you for your savices you doing good work
ELIAS RThe customer service agent was amazing answered all my questions. And helped me out with what I needed I will definitely recommend this location to friends and family
Tiffany HThe customer service was poor. I had questions about the rental rate I had in my confirmation email and I was shut down and said no, that would never be true and that I had to pay for mileage. The vehicle was also not given at a full tank, it is near impossible to return something to at less than full. So I returned the vehicle nearly full. I feel like I should be compensated for that. Also, to top everything off, the van was disgusting. Dusty, smoked out, dog hair everywhere, sticky stuff everywhere and an awful smell. For paying as much as I did, this was the worst experience I have ever had with UHAUL. If I have to rent another UHAUL, I will never come to this location again.
ASHLEY BI was called and told that the planned drop off place lot was full and I would have to drive 1 1/2 hours to return it which was impossible for me to do . The coordinator stated I could personally call and see if the local place would take it. I did and they were wonderful and actually had room ! I believe that I was told to take it to the far away location for the convenience of uhaul to distribute equipment around.
Laura EVery friendly staff , equipment was in very good shape, check out went very fast.
MARIJKE HGreat experience. The employee checked me in a few minutes before the facility opened. Friendly and helpful.
JODY RVery nice people.
Linda TThe truck smelled like pot and the aux outlet was broken so we had no way to listen to music. Made for a long 17 hours with out music. The location I was supposed to pick the truck up was also changed from Moscow to Pullman the day before which was not convenient since I had made the reservation a month in advance specifically for Moscow.
AMY DNo one on site. Not crazy about the online checkout process. We filled out the online form, took all the pictures and the the site just shut down, so we weren't sure if we did the return successfully or not. We didn't get a confirming email. So the turn in process was a bit lacking.
Lori LStaff was very helpful and professional. Some customers might find the yard hard to find (Pullman has a crazy street layout) and/or the hillside location difficult to navigate.
Jerry GFriendly guy and easy drop off
MARY FBetter signage from the main road.
Kelly SI didn't have a way to clean the truck so the employee brought me a blower to use to clean it before I dropped it off.
Traci KThe employee at this location was wonderful and even helped back the trailer into the proper spot.
Audrey BThe gentleman helping me was really knowledgeable and helpful. I appreciate his attentiveness and friendliness. I'd also like to thank him for his service, he was heading to Air Force training. Nice you g man.
Michelle NThe whole experience went quite easily, had no issues.
Justin PThe truck I rented had a tear in the drivers seat and a few other dents and dings, but it was a total workhorse.
stuart mBest experience I’ve ever had with Uhual. Was my first time using this specific location, and they were extremely accommodating. 10/10
Marco CQuick and easy, friendly service.
Andy HThey were very helpful and quick with getting me set up and on my way.
Marcia DThe after hours experience wasn't great, however at no fault to this site. The app has some short comings and getting a hold of someone on the after hours number is time consuming. It took me an hour to get to a point where I left.
James CHe was great.
Mack SThey were nice and friendly to meet my needs
SHANE SThe staff was efficient and quick, truck was ready to go, all they needed was drivers license, then a signature, then I was driving away!! Great service!!
Brian DYour APP and website were terrible and only gave loading errors. Customer service was rude and not helpful. Reservations don't exist so they are pointless. I would expect a full refund and NEVER recommend U-Haul to anyone.
Katie JStaff at location were super sweet and kind. Excellent people and show professionalism.
Shelley SI can't think of anything.
Bill NSo glad I checked Pullman. Easy to get to. Good experience. Thank you for being in Pullman, WA
Doreen RTryed to charge me to fold blankets, that's BS .
Doug PCruise control in your trucks
DAVID MThe associate I interacted with at this location made it really easy to be a customer and made me feel good about choosing U-Haul again for my truck rental needs. I appreciate it!
Austin V