Customer Reviews for C&W Towing & Repair
(Concessionnaire U-Haul dans le voisinage)

72 évaluations

401 W 10th St   Metropolis, IL 62960

(618) 309-4407

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé
  • 7/2/2022 - 7/5/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(618) 309-4407

401 W 10th St
Metropolis, IL 62960

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé
  • 7/2/2022 - 7/5/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Patty B. 
Évaluation :
5

After trying for OVER AN HOUR AND A HALF to check in the trailer because the website and Ap are broken luckily some employees showed up and told us they would ensure that the trailer would be checked in by them on Monday no extra charge.

Amanda K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jackie H. 
Évaluation :
5

Very easy and the manager was super friendly.

JEANNE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald K. 
Évaluation :
5

Overall the truck was in excellent shape except that I found the rear overhead door was binding and difficult to close.

Brett L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffery C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAMONA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth B. 
Évaluation :
5

I didn't experience this location as the wrecker service dropped of the equipment for me so I could continue my 10 hour drive.

ROSALEE M. 
Évaluation :
5

did not see any personnel/dropped off after hours.

ROBERT G. 
Évaluation :
5

Nothing, this is the only location I will use for U-Haul. Hands down the best customer service, and extremely knowledgeable, helpful folks.

JONATHAN K. 
Évaluation :
5

I mistakenly returned the trailer to the wrong location and the staff of the correct drop location took care of everything that came after. I would definitely use them again.

CHRISTOPHER H. 
Évaluation :
1

I have been very disappointed with the unprofessional behavior some of the employees have exhibited toward us! There has been continuing harassment on the part of C & W towing and salvage yard at our new home! Directly affiliated with same company. Online and in person harassment toward my wife and myself .Unbelievable!

Randall V. 
Évaluation :
5

Improve the online check in. Had to call C&W Towing for them to come help me. The lady on the U-Haul customer Service line was rude and hateful. The manager that came to help me at the shop was super nice and friendly.

Halona R. 
Évaluation :
5

Fantastic! I left the key to my personal lock on the truck key ring when I turned the keys in the drop box. I returned two days later and the personnel helped me retrieve my key. A big thank you!

STEPHEN J B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES T. 
Évaluation :
1

Didn't receive any directions on how to drop off truck and didn't receive contract like I was told I would

Lashonda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myrna F. 
Évaluation :
5

Gentlemen drop off was very helpful and I understood everything that I had to say said that that piece of equipment was not going to leave his property until it was fixed properly and apologize for all my inconvenience still have not received my deposit

James P. 
Évaluation :
1

The uhaul truck I had was terrible. It smelled of cat/dog urine. Their was pet hair every. I have severe allergies to pets. It there was smoke and ashes in the car. I have rented several trucks and it was very disappointing to spend 200$ + and get . There was literally kleenax tissues in the vehicle . I dropped my phone and reached down to pull up several used tissues and dog hair. I want a manager to call me ASAP. This was 100 % not acceptable.

Vernon W. 
Évaluation :
3

While renting the truck yesterday, the gentleman working in the shop did not bother to give me an estimate of how much it would cost, any paper work showing the overall break down of costs, or even a receipt after swiping my card for the transaction. After returning the truck today I was shocked to see my card had been charged for $256.38. That seems a little outrageous for less than 24 hours on the rental and no damage done to the vehicle. Also when he asked me if I wanted to get the extra protection plan for the day he told me it would be a $15 charge. According to my bill in my email I was charged $28 for that service. I am not happy with how little information I was given on this rental and I am definitely not pleased with the overall cost for less than 24 hours on the rental. For that price I could have hired a moving crew and saved myself the trouble of doing it. I hope this poor quality of service is not provided to every customer that uses this facility.

KAYLEE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
3

I was initially supposed to pick up the truck in Paducah. When I received the phone call that I had to pick it up in Metropolis, it was not offered as a choice by the lady on the phone (it was in the email that followed). This meant that I had to have two people drive from Paducah to Metropolis, then back again with my vehicle, as it was being used in the move as well and I was coming from Marion. U-Haul (corporately, not the local place) only had a month to figure this out, but chose to inconvenience me with less than a day's notice. How difficult would it have been to have a U-Haul employee drive the vehicle to my intended pickup location.

James S. 
Évaluation :
5

None for this business. Fast, friendly, and accommodating service.

DONNA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL C. 
Évaluation :
5

Great service A1

HOWARD P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAMILLE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gintaras A. 
Évaluation :
2

Second time using this location. First time computer system down and after half hour plus delay final got our trailer. Had to leave all our info written down on a scrap of paper, very uncomfortable with that. Second time here for pick up ... all pre registered...no one at sight location. After half hour found a young man over at C&W ... took him another half hour to figure out what to do. There were others waiting in line behind us to get a unit as well....not goog, not good at all.

gail K. 
Évaluation :
5

I liked the guys, and they were very accommodating!

JUDY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DUSTIN H. 
Évaluation :
4

Adds charges to rack up dirty money

CHELSEA M. 
Évaluation :
4

If u rent on weekend make sure u get ur keycodes had to call and have them come get me key the gentleman was very helpful and prompt much appreciated

Rhonda M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMBERLY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK STEVEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BALINDA H. 
Évaluation :
4

The straps on the dolly was routed under the ratchet part and I could not pull the strap out. Was on phone with U haul and the guy was no damn hell at all. He wanted me to go an hour out of my way to get it. I was on hold with him more than once. In my opinion he didn't try to hard to help resolve my problem. I had to get 3 grown men to help me pull that strap out

Amos T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary A. 
Évaluation :
5

Thaw Gentle Man there was Amazing and welcomed me to the town

Michael B. 
Évaluation :
5

The sales person there was very friendly and helpful.

Mary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM S. 
Évaluation :
3

accommodating. Werent that helpful when it came to unloading trailer.

Barbara W. 
Évaluation :
5

Great customer service! Thank you

Jose R. 
Évaluation :
4

Appliance dolly wasn't available at this site Still awaiting call from area manager to resolve the issue and to issue a credit and upload it to the credit card on file

Francis W. 
Évaluation :
5

We were told by the staff that the truck was half full of fuel. There was a 40 gallon fuel tank on the truck. We filled it up before we left Metropolis. It took 30 gallons to fill it up. It was NOT half full. This discrepancy was addressed with the staff at the receiving end. They indicated they would address the issue with their colleagues at the pick up location. We paid for the fuel required to get it half full and it cost us $9.and change...at $4,36 or so per gallon.

JOHN H. 
Évaluation :
4

S.O.

Charles F. 
Évaluation :
5

Turned in after hours. I would recommend UHaul to anyone moving. This was a non stressful experience. Great truck. Thanks again.

Jeffrey D. 
Évaluation :
1

Call and tell customer they have a balance owed instead of sending an email that I didn't see and then charge me a $30 late fee and take it off my card without notifying me.

TONYA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN J B. 
Évaluation :
4

I would like my account information reviewed. I dropped off the equipment in Utah instead of California as planned. Do I receive a credit adjustment for the amount of the bill? Please respond via email regarding this matter. Thank you. Patricia L.

PATRICIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie C. 
Évaluation :
5

I believe I was over charged..

Debra K. 
Évaluation :
5

The gentleman at the drop off location was very friendly and helpful. He took photos to document the damage caused to the tailgate of the truck caused by the auto transport trailer not being connected properly.

William A. 
Évaluation :
1

made reservations cape giradeau mo told them my s 10 had wide tires need the 6'5" trailer does your people even know there are different sizes what happen to adjustable ones any way HAD TO BACK 74 MILES TO GET THE RIGHT ONE WAIT 2 HRS CAUSE YOUR SITE WOULD NOT ACCEPT THE CARD I GAVE ON FIRST RES. GUY SAID THE GUY SAID SITE CRASHED SO AFTER WAITING WAITNG 2HRS THE GUY LET US HAVE IT. SO DRIVING BACK 74 MILES TO WHERE I NEEDED IT THE FINDER STARTED FLAPPING EASY TO NOT NOTICE CALLED OWNER JUST PLACED A STRAP ON IT DROVE BACK TO WV 664 MILES NO PROBLEMS PS!!!! FIRST RES. 120 AFTER 150 MILES OUT OF MY WAY NOW QUOTE 160 WTH IS THAT WHY CO. WENT AWAY FROM ADJUSTABLE ONE CHARDGE 160 BRING BACK ADJUSTABLE

Robert P. 
Évaluation :
5

Everything was just fine.

Shamica J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Staff is very friendly and helpful.

Nancy W. 
Évaluation :
5

Nothing other than more parking, the gentleman behind the counter took excellent care of me was quick and professional even though uhauls software was not working properly he quickly found the issue and corrected it and got me on my way

Jeff H. 
Non les évaluations ont été soumises pour cet établissement.

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