Le client n'a pas laissé de commentaire.
MICHAEL E.
Customer Reviews for Canton Road Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Excellent service! We had a complicated issue with our hitch obstructed by our spare tire, but Eric was quick to solve the issue.
Parker M.Eric and staff(Claire) are great very customer oriented
GARY T. | Expérience généraleThis is exactly the type of partner that should be in the UHAUL system. My experience with other locations has been dismal and there should be a deep clean of the roster of businesses that represent UHAUL. Canton Road Self Storage should be put up as a model for others to follow.
Ronald R.Staff was very friendly and accommodating
Ronald J.Awesome service as always.
Joe W.Excellent customer service
TORI M.Very helpful. Always there and the facility felt safe.
MICHAEL B. | Expérience généraleWe were very happy with the price and the facility. Best deal we could find around.
Jodie G. | Expérience généraleI was 45 mins late for my reservation. Upon my arrival, I apologized for the delay and explained that the delay was related to a traffic accident. I was then told quite frankly that the reservation was no longer available and that someone else had just reserved the truck that I was renting. The customer service rep said that I should have called if I would be more than 30 mins late. I again apologized and voiced my understanding of their policy., I left the premises and immediately commenced to searching for another location. We immediately made a U-turn because this exact same location had availability for the exact same location!! It wasn't even 5 mins later!! So I immediately returned to the store and the rep turned beet red when I told her that I was back for the rental. Her response was, “Oh I guess that other customer canceled.†I seriously doubt that there was another customer. I felt that she was judging me and didn't want me to have the rental. If I didn't really didn't need it I would have gone somewhere else. Needless to say I secured the rental and returned it as promisedâ€"clean with replenished fuel!!
Charvette S.I was picking up the truck at 6 am and the place not well lit up. i felt a little unsafe. Truck was open, booked equipment was missing and the lock box was not locked? can´t recommand that place.
sascha S.When I returned the truck I put $10 of gas in the tank in the way to the rental location. I only used the truck for 25 miles. When o received the receipt electronically there was a charge for gas. I called and no one picked up so it rolled to someone not at that site. I let them know the issue and they said someone from the site would call me. That was 2 weeks ago and no call. Everyone check your receipts thoroughly.
Kevin K.Not charge me for miles driven back to the facility because the employee forgot my dolly. I shouldn't pay for the 36 miles round trip to come back for things that were forgotten. That wasn't my fault, and the fact that I had to pay for their mess up is absolutely unacceptable!
Domenique F.Very helpful, friendly and flexible.
steve I.Eric was very accommodating. Trailer was in like-new condition. Would recommend this location.
Javier N.Got overcharged, called to resolve the situation, got hung up on since there was another customer in the store apparently. Never heard back.
Moritz David U.Excellent service à la clientèle
Christine H.I love this place!!!
Megan W. | Expérience généraleCome and see for yourself
Johnny W.The rental process was straightforward, and the customer service was terrific! I will rent from this location again.
William P.None, great customer services
Angel Z.Great experience. Outstanding customer service.
William A.âï¸ âï¸ âï¸ âï¸ âï¸
ERIC B.The staff here is awesome I will definitely use them again.
KENZMET D.Very satisfied, the staff was especially helpful and thoughtful. Definitely recommend thank you Wayne
WAYNE H. | Expérience généraleJust keep everything exactly the way it is. Both representatives that I encountered were very professional and and courteous. It was a pleasure to do business at this location!
ANTONIO S.Your smartphone application does not work with Motorola Stylus phone as it won't save any photo, thus preventing from using the app for returning vehicles
RICARDO P.I never had any issues with this facility and they made closing my account a very easy process with no nonsense. If I ever need a storage unit again I will be back.
ALEX G. | Expérience généraleVerry nice lady Caroline was great will use this location from now on.
Timothy K.So far nothing, all the service is excellent
JUAN D.Some confusion even tho reservation was completed via app
Philip K.Everithink was really excellent
JUAN A.This gentleman was nice and friendly.
Jessica M.Excellent service.
Therese L.Friendly helpful staff made the process quick and easy. Definitely would recommend this location!
DEE ANN B.I had a 10x10 for 2 years. Only reason I vacated my unit was due to relocating to another state. Billing was very smooth. Any mistake ever made was corrected same day by the owners. The managers were willing to allow me to make a payment late and not start the auction process once. I really will miss storing here.
DAVID S. | Expérience généraleThis reservation location waa fine... BUTT The first prior reservation waa horrible before this location that Your UHAL customer SERVICE made WAS HORRIBLE EXPERIENCE
joni B.Great Service. Explained everything thoroughly. Very happy with the experience!
MICHAEL L.great
WAYNE P.This storage facility was very good. The only negatives were that the caulk used to seal the units melted and dripped onto items in the unit damaging several things. It is unfortunate that the limo facility next door is often discourteous to the storage members by blocking the keypad to the exit.
SAM P. | Expérience généraleEric was fantastic. Great customer service.
PETER O.everything went exactly as planned and promised
James J.Eric and Carolyn are fantastic and extremely helpful. The U-Haul app is garbage and has never worked correctly on my phone, I end up wasting a lot of time dealing with it.
Paul L.Good customer service
Edward D.Hated to leave this facility, was always clean, secure and management was always very professional, I only gave up my unit because I moved farther away and was not convenient for my almost daily visits
JOHN R. | Expérience généraleManager was curtious, knowledgeable and efficent, nothing more can be asked for, I have been and remain very pleased.
BRUCE J. | Expérience généralePleasant experience, The gentleman at the front desk was very helpful and kind!!!!!!!
Alfrieda S. | Expérience généraleCustomer service excellent everyone who works at this office, especially David. They all go above and beyond to meet the needs of customers and instantly mad me feel comfortable. I recommend this particular uhaul office to anyone who may want a better uhaul experience
Kerstin H.Heavy rain on move day caused an unforseen delay in getting my rental back. I found my contract and saw that I could "add a day" for a small charge, as long as the unit was not already reserved by another person. That went very smoothly and I could stop stressing about any deadlines. Kudos Uhaul team.
Timothy E.The owner was extremely professional and courteous. Provided excellent service and explained everything in detail. I highly recommend this location for renting for storage space, getting supplies to move and truck rental. Definitely made my move easier than expected.
Denetrius M.Nothing really, had a great conversation about the rental and options
Ian R.I had a great experience with all the employees at Canton Road Self Storage. If I ever need one again I will come back. Thanks for everything
PATRICK M. | Expérience généraleThis was not the pick up location we requested. Upon arrival at the requested location we were told they did not have the truck and we had to call for a new location. Arriving at the new location the price was adjusted to a higher amount and this had to be corrected. After all of these changes we lost more than an hour of time that we needed for the move. The new location was very helpful.
Gary W.It's fine just the way it is.
Roy O.Very friendly and helpful
KEITH C. | Expérience généraleCanton Road Self Storage is a safe well lit secure place for your belongings. I highly recommen abd will be b ea co if needed. Thank You Michael!
GAYNELLE K. | Expérience généralegreat place. great people too.
Canton Road S. | Expérience généraleGreat customer service and well maintained facility.
LENORE T. | Expérience généraleThe storage unit was perfect for storing household goods for an extended period of time.
BEN J. | Expérience généraleThe phone customer service was great but I did not use the facility
Privacy R. | Premières impressions