Customer Reviews for Cape Breton Flooring Ltd
(U-Haul Neighborhood Dealer)

140 évaluations

576 Grand Lake Rd   Sydney, NS B1P5T4

(902) 567-2048

Heures d’ouverture

  • Mon-Fri: 10 am–4 pm
  • Sat-Sun: Closed
Heures d'ouverture spéciales
  • 3/29/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(902) 567-2048

576 Grand Lake Rd
Sydney, NS B1P5T4

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 10 am–4 pm
  • Sat-Sun: Closed
Heures d'ouverture spéciales
  • 3/29/2024: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great U-Haul location, great service

ROBERT EUGENE GORDON 
Évaluation :
3

The online pick up is very burdensome - unnecessarily so.

Eleanor Melanson 
Évaluation :
4

Kindly put winter tires on it. If there is no winter tires , let the person make aware about it. This is absolutely not acceptable when someone is paying 500 bucks. Thanks

Vishwa Adthakkar 
Évaluation :
3

I was extremely stressed out when I returned the vehicle. Went to push button to turn off dome light and the whole mechanism fell inside. Had to call 1800 numbe. Didnt receive any follow up or an apology

Geanne Matthews 
Évaluation :
5

nothing at all staff was very helpfuland very good what they do

abbie boudreau 
Évaluation :
5

Dropped it off when no one was there

DAVID PATRICK GEORGE 
Évaluation :
4

Won't recommend and wanted to give a lower review I didn't want to rent uhaul again but needed to in a pinch. I rented a uhaul from halifax bayers lake in March 2021 and had to pay a $50 deposit that was for a cart thing and was told upon returning the truck I would get it back. I was never given my deposit back. And will bad mouth u haul until it's given to me

Sean MacIntyre 
Évaluation :
5

This person was extremely friendly and helpful, made me feel welcome in my new province.

James lee 
Évaluation :
5

Great Service

ROBERT EUGENE GORDON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

helen mcccoy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya Cromwell 
Évaluation :
5

Get rid of that mobile app scenario. That took about an hour and especially for those unfamiliar with that process they would be unlikely to repeat it. I needed my son there to figure it out.

ROY FJARLIE 
Évaluation :
5

Customer service was excellent. The staff were friendly and very accommodating. I would use this location again.

Margaret maclellan 
Évaluation :
5

Service was excellent, I don’t think there was any more they could have done, by far the best customer service I’ve had in a long time.

Myrna Richardson 
Évaluation :
5

Staff were very helpful

Jeff Culligan 
Évaluation :
1

Using the truck share 24/7 was terrible. The truck I wanted wasnt there. I requeated a dolly, and it wasnt given to me, and I was supposed to pick up the truck at 830am..through various live support messages I actually got the truck 90 mins later. Terrible experience.

Gary McGean 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol Martin 
Évaluation :
5

So helpful. A great experience. Will recommend for sure!

RYAN MACNEIL 
Évaluation :
5

Excellent customer service

anmol singh 
Évaluation :
4

This was our second location that we were forced to go to because my original reservation, at the Prince street location here in Sydney, did not have our truck. Told us we were shit out of luck unless we could wait till tomorrow, he didn't give to Shits ahis attitude was alarming. We walked out after he told us to try another location. Luckily we found your Grand Lake Road place and all worked out well. How ever we were out behind by an hour and we're having load moving help stand around for an hour that cost us $200!!! Probably won't use U-Haul again.

SANDY REYNODS 
Évaluation :
5

No improvements necessary.

William SWAIN 
Évaluation :
5

Nothing you guys can do, it's just gas that's expensive, that's not your fault lol. So, keep it up! Great job 

Angelina Parsons 
Évaluation :
5

Excellent customer service!

Erica Antinello 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie Maglario 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ami lei 
Évaluation :
5

If you need to rent a U-Haul in the Sydney, Nova Scotia area, do not hesitate to go to the Cape Breton Flooring outlet. After trying to acquire a rental truck at various U-Haul locations in Sydney, we were fortunate enough to go to Cape Breton Flooring where we received excellent customer service! Ray and Robert worked very hard to secure a rental truck for us. Then Ray and Maggie went out of their way, on a holiday weekend in May, when the outlet was normally closed, so we could pick up the (spotless) truck. We really appreciate the excellent service we received! Peggy & Mark Wright, Sydney, Nova Scotia

Mark Wright 
Évaluation :
5

No comment, all was ok. Very friendly staff and sufficient at what they do.

Margaret Mac Neil 
Évaluation :
3

The online 1800# customer service was terrible.

Terri-Lynn Ivey 
Évaluation :
5

The staff at this location were amazing. She was cleaning the trucks when I arrived and exceptionally friendly

Sarah Taylor 
Évaluation :
4

Le client n'a pas laissé de commentaire.

F. Wayne Mac Leod 
Évaluation :
5

Friendly and very helpful, not much to improve here.

Mark Banninga 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim coolen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Umer Shaikh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sound Effects 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbie LeLievre 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH MICHAEL MACINNIS WEATHERBEE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret Marr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY COOLEN 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dilbagh sigh 
Évaluation :
5

Every one in Sydney went over and above to help me. I was supposed to pick up the trailer on the 20 and I had to make a last minute change and the pick up was changed to the 27 without one single issue ,excellent service.

clayton macneil 
Évaluation :
5

The team were very nice and great to talk with. I would definitely recommend this location!!

marcel cote 
Évaluation :
5

Everything was fine except only one thing that is the winter tires, it was literally snowing out .

naufal Kareem 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Lavin 
Évaluation :
5

Best service and convenient location.

Emily Pelley 
Évaluation :
5

Very good helpful staff very quick and easy

james wootton 
Évaluation :
5

Customer service was fantastic.

Mylo Paruch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Ayre 
Évaluation :
5

Always excellent service when I rent here . My go to rental location .

Francis Gillis 
Évaluation :
5

Excellent customer service. My go to location when I need a trailer.

Francis Gillis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Gillis 
Évaluation :
5

I originally booked the uhaul at Broadway Convenience Ltd Sydney NS. The uhaul was not there and the employee was completely not helpful in anyway. I was in a real bind as that was moving day. I drove by the Cape Breton Flooring location and the staff there were very helpful and got us setup and on the way quickly. They truly saved the day.

Blair Garnier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Gillis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug Hill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD GLENN FALCONER 
Évaluation :
5

Fast and Cheap...too easy

Samuel Roach 
Évaluation :
5

I have been in professional sales for 35 years and the staff at this location have raised the bar on what to expect as a customers experience. They were incredibly accommodating and deserve more inventory to grow your brand.

John Coleman 
Évaluation :
3

Used to rent this unit from north Sydney which was closer and more convenient. Equipment was relocated

Peter Patterson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David MacDonald 
Évaluation :
5

Le client n'a pas laissé de commentaire.

D MacDonald 
Évaluation :
5

O

Eric Marsden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liam Gouthro 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk Mullins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Macdougal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Mackenzie 
Évaluation :
5

Nothing at all it was an easy and pleasant transaction

Michael Brigley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robyn Young 
Évaluation :
5

Installing backup cameras.

Darian Marshall 
Évaluation :
1

Have more knowledgeable staff. They didn't know things that were in the procedure for the autotransport. Also, it would have been nice to have the AT ready for me. Instead, I had to move 2 out of the way using my rental truck with guidance from the person who works at the pick-up location. This was my first time driving a truck like this. I spent around 2 hrs just to connect truck to AT, then loading on the car and securing it.

Moataz Ibrahim 
Évaluation :
4

Trailer was a bit noisy on the highway perhaps a different hitch other than that a-1 experience

blair MacVicar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perry MacInnis 
Évaluation :
5

Amazing, the lady was so awesome.

GORD WIKIE 
Évaluation :
5

No improvements necessary. Rob was excellent to deal with.

Dale Caume 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cam MacDougall 
Évaluation :
5

Great service and very helpful staff!

Anna McGrath 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARREN JEWER 
Évaluation :
5

👍 Service.

DANELL MACDONALD 
Évaluation :
3

Trailer needs service. Was not checked before being rented to us. Unsafe to be on road, had a bad shake / vibration.

Corey Payne 
Évaluation :
5

Strongly recommended this place .I be back

Jacek Piotrowski 
Évaluation :
5

Uhaul switch my truck without tell me before I arrived

Greg Mackinnon 
Évaluation :
5

Very friendly.

Roy Baird 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Dailey 
Évaluation :
5

Clean reliable truck and logistics call center in nova Scotia(Jane) was unbelieveble. Staff in cape breton fantastic.

David Stirling 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug MacKenzie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anna radzikowski 
Évaluation :
4

Merci

Tim Coolen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emerson Reid 
Évaluation :
5

Excellent service.

Keith Bryan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edouard Larocque 
Évaluation :
5

Good location to rent from

Robert Gordon 
Évaluation :
5

The rental process is too complicated. The time it took to fill out the paperwork was ridiculous.

phiilup woodill 
Évaluation :
5

Customer facing website was difficult to navigate. There was an issue with the truck I booked not being available. When I went to pick up the truck that was available, there were issues with the booking, and being chanted extra. It wasn't clearly shown on the website that there was a charge to drop the truck off at a different location. The customer service was excellent at the location, the worker there went above and beyond to address my concerns.

Breagh Redden 
Évaluation :
5

Everything was great and very friendly

Ricky Young 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Lawson 
Évaluation :
5

The pick up and drop off locations and people were excellent. However the truck size I had booked was unavailable which would have been fine but I decided on a smaller truck and still played for the bigger one.

Shannon Coombes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan Gilbert 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight Kramers 
Évaluation :
5

Excellent service à la clientèle

Raylene MACdONALD 
Évaluation :
5

We originally rented a van from U-Haul Neighborhood Dealer at 1467 Victoria RD, Sydney and were onsite at 9am for pick-up. The site was closed, and no signage to indicate why and when they would re-open. We called customer service who helped us cancel our booking at this location and redirected us to Cape Breton Flooring where we had a tremendous customer service experience. If I were you, I would definitely reconsider using the 1467 Victoria location as a rental dealer!!!!!

Nicole Gauthier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john paterson 
Évaluation :
5

Crushed gravel in the parking lot.

WILLIAM Forbes 
Non les évaluations ont été soumises pour cet établissement.

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