Évaluations des clients Cape May Riggins
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Cape May Riggins
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Tyrone C. le
Everything was well done
Alan L. le
Thank You. The service technician made it a easy transaction pick up and return.
James H. le
Been dealing with Riggins for years. Excellent people to work with, especially on short notice. Very Helpful
GARY P. le
Nice new truck.
Donald S. le
Wait time on telephone was excessive
Nicholas G. le
There was a blown out tire on the passenger side on the outside tire of the double axil. I only noticed it around 3/4 of the way through the trip. I think I picked it up that way because it was really hard to see that it was an empty tire.
STEVE V. le
Customer Service was Excellent. I would definitely go back again or recommend them.
Jeffery T. le
Be more clear on what the charges are.... was under the impression that I was receiving a credit once returned to destination on time and in clean damage free condition..
DAVID B. le
Nothing to improve
Philip M. le
Great job JT at Riggins, Cape May, New Jersey!
Matthew T. le
Friendly staff very accommodating - i would rent from them again
Robert R. le
The pick up site was great. However your website and internal communications is lacking... I requested a 5x9 utility trailer online. I received a phone call from U-Haul stating that this trailer was only available 45-50 miles from my home, I at that point styled for a trailer I didn’t want that was supposedly at a site 10 miles from my home. While driving around town I saw two separate U-Haul sites with the trailer I requested within 1 mile from my home. I canceled the reservation for a trailer I didn’t want and rented onsite from Riggins and saved $5.00 over the internet reservation. Riggins saves the day, U-Haul caused stress...
alzaida S. le
I was miss informed I was told I paid for the uhaul and dolly for 2 days and was charged for another day on both. Also my gps sent me the wrong way which made extra miles I really didn't need to go. The mirror on the truck was folded in. But the men did help in some ways. Which I am glad they did.
JODI K. le
Barney was not at all pleasant. Not helpful. My first Uhaul experience. I'm female. Had questions. He made me feel stupid. Did not explain things. Tim saw my frustrations and kindly came over and helped, he was a lifesaver.
Donato G. le
Personnel was polite and accomindating
Roxanne L. le
Nothing I will never use uhaul ever again
Louis M. le
Very friendly staff
Timothy T. le
The process was quick and simple. The personnel were very professional and took the time to explain the entire process. I also enjoyed the fact that when I returned the vehicle there were no surprise hidden cost.
Paul G. le
Same comments as pick up. You run a tight ship!
Charles F. le
To improve the company should have the truck that was scheduled for pick up at the location it was scheduled for. If that changes for one reason or another, I shouldn’t have to pay for the extra miles used.
le
Quick And easy
Chris T. le
Employees have no idea of rental procedure
DEBRA S. le
My dissatisfaction is not with location of pick up, but with UHaul. I was very upset that my location had been changed from less than a mile away to over five miles away adding unnecessary stress and cost. Also, I needed a utility cart and there was not one available. In fact, no dolly was available. I reserved online to have a smoothe move close to my home with a dolly. I did not have a smoothe move. I've used UHaul several times in the past, but I will rethink my choice if I ever need a convenient way to move. Also, the pricing online quoted me closer to $50 for the move and as it turned out I paid over $85 for a simple local move. I am extremely upset. Debra Skain
alvin R. le
The guy who we spoke when returning had a foul mouth in front of customers including woman and child. He also wanted to double charge us when we had paid in advance. The guys when we picked it up were pleasant, polite and extremely nice. They really helped and had amazing customer service.
Roy G. le
Rented truck,car carrier,and at last minute needed a 6×12 enclosed trailor,,so they really stuck it to me on price for that..not happy on that issue ..
Jeffrey P. le
The staff there was great. A very busy gas station (Summer time I guess). There were all busy helping people, answering phones, solving problems, etc. With all that I was in and out with no issues.
Barney L. le
Best Uhaul location I know
Warren B. le
My reservation was confirmed thru text but the truck wasn’t there when I arrived. They did give me a truck, larger, but I was there for 30 minutes. It was just not a smooth transaction. Everyone was nice and accommodating I just wish it had been easier.
Kenneth S. le
Didn’t have the three dozen blankets which I preordered. Otherwise, the staff was great!
ANDY L. le
Super courteous staff and a beautiful trailer. I would give this place an A++ rating!
Dennis D. le
Other than the Cape May Riggins owner (Barney), pure incompetence by the service staff working the U-Haul orders.
Marguerite C. le
My initial pick up location was in SeaIsle City NJ Pearce Auto....I happened to just stop the day before to get boxes and he informed me he did not have a 10ft truck for me for the next day, Sunday. I called all local Uhaul until I found one that did since I could not get anyone on the phone to me at the 800 number. So in the future make sure the equipment is available before sending reservation confirmations.....its already a stressful time needing to rent a truck to move things anyway!
Rick J. le
Change your policy. Previous renter was 40 minutes late returning the van we had reserved. We should have been upgraded at no extra charge to a 10 foot truck that was available but we were told that your policy wouldn't allow that and we would have to pay extra. We had no choice but to wait forty minutes.
rick W. le
The folks at the station were extremely helpful and knowledgeable.
Bimal D. le
Staff could be more active / enthusiastic. Seemed very disconnected and were not particularly helpful with my reservation issue. Wrong equipment- I had requested a 9' Cargo Van for a 1-way trip to move furniture from Cape May NJ to Philly. Despite getting a confirmation email that my equipment was booked and would be ready, when I got there, they said the only 9' van in stock was not available for 1-way rental. They said I could wait for a few hours to see if another return would come in (not an option - I had a deadline to get back to Philadelphia). They said the only thing they had avialable for 1-way was a 15' moving truck (MASSIVE truck compared to a cargo van). I reminded them that I had a confirmation email stating the van would be available - they said they didn't realize it was a 1-way rental (unfamiliar with the UHaul electronic system?) I had no way to get back to Philly (my ride had left) and no other option, and needed to move the furniture, so I took the truck. I asked about the price difference to see if they could waive the difference due to their error (they had a van, but it wan't available for 1-way). They said they would call their manager on his cell phone, who didn't respond. After a few minutes, they recommended I take the truck and "sort it out later with Uhaul". Bad idea, because UHaul is not being specifically forthcoming about the error or helpful re: my issue. I rented the 15' truck. Within minutes of pickup up the truck, I called U-Haul customer service 6 times, each time waiting on hold forever. Finally got through to a rep who said "sorry - now that you've signed the contract we can't adjust the price, you have to talk to customer service after you return the rental". She told me "they don't guarantee that the equipment you book is the equipment you get". I said I understand that, but if they don't guarantee service, price, equipment, or availability, then what does my "reservation" actually accomplish? The price difference, for what it's worth, is $19, or so I was told. Completely frustrating experience. Wanted a 9' van, reserved a 9' van, received confirmation for a 9' van, they HAD a 9' van, but somehow I ended up with a giant moving truck and am now on the hook for the price difference, $30 in excess tolls (trucks incur much higher tolls than cars), $45 in gasoline (this thing gets like 8mpg). And UHaul blames Riggins but won't correct the mistake, saying only the manager at that site can help. Absolutely unsatisfactory experience.
Isabelle M. le
My contract stated that I could drop off the truck on Sunday which I did a few minutes after 10. The person behind the counter did not talk to me except to ask if I wanted a printed or emailed receipt. Trusting him I said email it. Without discussing it with me he charged me for an extra day and gas. I guess it was the reason he wouldn't look me in the eye. Unbelievably deceitful. I didn't know about the extra charges until I saw my emailed receipt. I am due a refund of $71.
JOHN T. le
Thank you for your wonderful customer service
Michael Z. le
Try honesty and clear communication with your customers. Never again.
JAIME G. le
Nothing what's so ever .. Great people skills and communication ..
Brad C. le
The employee was very unprofessional. I basically did everything myself
Rhea S. le
Not a 24 hour drop off location.
pete C. le
Preferred pickup location was wildwood NJ. U-haul directed me to pick up trailer at Cape May had to drive serveral miles out of my way and pay a toll to get my trailer, had to pass right by the wildwood location with the same trailer that I dropped of a week before sitting in their lot. Poor planning U-Haul Both car trailers were in great shape and easy to load, excellent help from both pick up locations.
Andrew R. le
It would be nice to have a full tank of gas when starting. It is annoying to have .25 tank to start a trip
GERALD H. le
Very accommodating location. Service with a smile and efficient, too! And can't beat the price. Well done!