Évaluations des clients Capistrano Self Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Capistrano Self Storage
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Johnathon C. le
The puck up location tells you half of what you need to know and then charges you for shit they never told you.
juan M. le
Operator stayed after hours to attend to me on Christmas Eve
christine R. le
Great customer service. Pleasant overall experience. Would recommend them to anyone!
LILIA S. le
Nothing! Everything was good!
Jeff C. le
Awesome customer service and management.
Marina M. le
The location is not good. Its so badly located. Other wise the person was friendly.
james V. le
Take trucks on a maintenance run before next rental. Last truck 26' I rented pulled slightly to the right. Long move was not worry free.
Orlando G. le
I was overcharged and need to speak to someone to get this rectified. Call my cell at 505-261-8457
Robert D. le
Improve location directions
Steve R. le
Great service!
Michael A. le
Great customer experience, didn’t even have to get off my truck he unhooked and moved everything in the heat while I waited in the A/C.
Araceli C. le
This location helped to accommodate our needs, being that 2 U-haul distributors prior had either not shown up at all or didn't have the trucks needed. Capistrano Self storage were Incredibly supportive! A big thanks to you!
jerome J. le
Great customer service
GUADALUPE P. le
I was lied too, I was overcharged 240$ called U-Haul 1-800 number was on the phone holding for 15 minutes total call took about 25 minutes, argued with the GM from the Haltom City location. Was told that I couldn’t go back and pick up the trailer and take back to Midland to avoid the charge I felt the call was very unprofessional the GM offered me 50$ off and that was very unacceptable. Hopefully someone from corporate will call me to resolve this issue.
sara S. le
When we left on our trip, the back lights werent working. We were still in El paso and had to call roadside assistance and the man assigned to us refused to go help us until the next day. We had to drive all the way to phoenix with no trailer lights before anyone could help us. And were stuck there for 5 hours before we finally got it fixed. Dont have a problem with uhaul other than the guy who refused to help us. He should be fired. We almost missed our daughters college graduation over it.
nuvia C. le
Nothing you have an excellent service
Maria B. le
Great service!
edna Z. le
I don't have any comments. Good customer service and prompt service
Lewis G. le
They closed at 2 pm on Friday, 19 April, so I could not turn in tow dolly that day. I called and was told the location would be open from 9 to 5 on Saturday but no one was there when I arrived some time between 9 and 10. Gate locked. Finally a very nice young man showed up from a nearby restaurant. He helped me, was able to open the gate and take the tow dolly inside.
Alfred G. le
Everything was excellent thank y’all
Sabella W. le
Lorenzo helped me out, found me some moving assistance when the ones I hired prior failed to show up, and went above and beyond to really help me out and made sure I had a easy and very wonderful move overall.
Ineka O. le
Your parking sucks. And it's rediculous uhaul charges mileage.
SERGIO A. le
Great service
Alfonso M. le
Location said open during business hours but was closed.. Called a few times and no answer. Waited aprox 20min for someone to answer the door.
Brian M. le
Gate was open, but no one in the office to receive the trailer. I waited 30 minutes for someone to show up. No one did, very annoying. It shouldn't take so long to just drop off equipment. Finally, the CSR at the regional office instructed me to just drop it where the other trailers were.
Michael F. le
Very nice staff
Wesley M. le
U haul truck parked in handicap parking, not open at time posred (9am had to call and wait 30 minutes for someone to show up) call for return said would be there till 6 was to be open till 7 got their at 5:15 no one there had to call and wait 15 minutes. Is this how uhaul works hope not
Matt E. le
Serve Pizza
maria P. le
great service. highly recommended
hector O. le
nice and clean trucks, very friendly