I was sceduled to drop trailer at 10 am was there at 9;45 am lot hours was open at 10;a m didn't get there till 10:15 was first in line they said thanks and would check me in. Then i recieved final bill they charged me with extra day of $30.00. Called them said they would refund the chargesWillie H.
Customer Reviews for Capital Automotive Group
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Fresno, TX 77545
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 6h pm
- Sam : 10h am à 3h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.William S.
The rep was very nice and polite, he helped with the truck and dolly. Everything was clean and ready to go.juanita F.
Le client n'a pas laissé de commentaire.Quintonious W.
Le client n'a pas laissé de commentaire.BRIAN W.
Le client n'a pas laissé de commentaire.Nicholas D.
Le client n'a pas laissé de commentaire.THEOTIS C.
Le client n'a pas laissé de commentaire.Rhonda T.
Vince was extremely helpfulJeffery W.
Le client n'a pas laissé de commentaire.Devin M.
Le client n'a pas laissé de commentaire.FREDRIC W.
This comment is for U-Haul in general not just the location I patronized. Having a better understanding of what is on hand and what is not based on reservations. Also, having pop-ups in the system alerting those who select furniture/appliance dollies when there is no ramp on the truck. I appreciated the owner's explanation what the truck could and couldn't do. Fortunately, he was able to switch me to the larger truck. Without the ramp, it would have been very difficult to get my items on and off the truck.Letitia W.
Le client n'a pas laissé de commentaire.Cheryl L.
Le client n'a pas laissé de commentaire.Eric E.
Le client n'a pas laissé de commentaire.pateah Q.
Not a uhaul building so set up was different from our pick up location. Overall good experienceAngela B.
Le client n'a pas laissé de commentaire.Shalyn C.
Le client n'a pas laissé de commentaire.Shaun W.
Very good customer service.Rodney R.
I had great experience at this U haul great team members very clean equipment . Just a great place to rent a truck from. ThanksSYLVESTER T.
Le client n'a pas laissé de commentaire.MONIQUE S.
Le client n'a pas laissé de commentaire.YOLANDA B.
Le client n'a pas laissé de commentaire.FLORDA A.
My experience was beyond terrible and no one from UHaul seemed to care. I'll continue to follow up with UHaul in the near future , so that they understand- they should treat customers better.Ronald B.
Le client n'a pas laissé de commentaire.Alfred M.
More explanation of what to expect on one way rentals, especially making it more clear of drop off locations hours.MARTIN S.
THE WIPER ON THE TRUCK WERE NO GOOD AND I HAD STOP AND BUY NEW WIPER ON THE WAY..JOSE B.
Le client n'a pas laissé de commentaire.Jacqueline A.
Le client n'a pas laissé de commentaire.Fanzetta B.
Le client n'a pas laissé de commentaire.LAQUE B.
The truck had some transmission issues when down-shifting. It was, however, easy to drive and was just the right size for a room of furniture. The service was excellent. The gentleman was friendly and efficient. I am glad I found this location.Robert F.
Please have a parking or a space where a costumers can leave the personal cars and a place to return a truck after hours.DIDIER B.
Le client n'a pas laissé de commentaire.Garvin M.
Stating a gas tank was full when it was only a quartet full and then charging customer for returning with a quarter tank.MARCO R.
Le client n'a pas laissé de commentaire.GERRALE H.
U-Haul was the worst experience. The dispatch system, the app, and the stores don't have the capability to help customers appropriately. The entire system (especially training of employees) needs to be overHauled.MOAZZAMQ J.
Le client n'a pas laissé de commentaire.MARK R.
Le client n'a pas laissé de commentaire.BOBBY M.
Actually be in the office when customer arrives. Clean the trucks out after EVERY use. There was a kids toy, trash, and dirt in the cabin of the truckGilisa W.
Open on timeROBERT F.
Le client n'a pas laissé de commentaire.THOMAS B.
I don't think driving to Manvel and back was $20+ worth of gas but nor do I think an advertisement of $19,95 but you end up paying $75 it's great either.. other than that everything was good.MICHAEL R.
The uhaul was itself not well maintained . It was dirty and was not driving wellNavin R.
Le client n'a pas laissé de commentaire.KOLBY R.
Le client n'a pas laissé de commentaire.EDDIE S.
Employee Jamall Thomas was beyond excellent in courtesy and professionalism.Christopher G.
Wonderful staff, very clean vehicle and location was perfect.Susan B.
I was not informed about the 0,99 per mile rate at the time of pick-upYOLANDA S.
Excellent Customer Service!ESTHER B.
Le client n'a pas laissé de commentaire.CHRISTOPHER S.
Le client n'a pas laissé de commentaire.Trina L.
Customer service was very helpful and knowledgeable. Will continue to rent here. Merci.JULIUS C.
Le client n'a pas laissé de commentaire.ANTHONY L.
Le client n'a pas laissé de commentaire.Eddie G.
I am so pleased with my rental experience at this location...everything went so smooth with the whole process. We will definitely be returning customers...we FINALLY found a place with great customer service and clean and well maintained vehicles.Alisa T.
Le client n'a pas laissé de commentaire.Scott K.
Overall, my rental experience with U-haul is bad, I reserved the truck and appliance dolly on July 1 for August 14. Then I got a call on Aug 7 that they are changing my pick-up location and I confirmed that I still need the appliance dolly. On August 14, I showed up at the pickup location and the guy just said they don't have an appliance dolly and that's it. The guy was not very helpful at all and I end up buying an appliance dolly because of that. I will try another moving rental next time before going for u-haul.Romelito V.
The guy was really nice, and had excellent customer Service. The drop off location person was very nice as well. The process was seamless from pickup to dropoffFREDRIC W.
This location gave us a truck with no gas, side mirrors that kept swinging out of place while driving and the truck kept overheating and burning my feet on the passenger side. The worst experience with U-Haul ever.ALISA T.
Le client n'a pas laissé de commentaire.RAY O.
No complaints. Smooth experienceCRISTAL P.
Don't use this location or in site repNicholas H.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.EDGAR M.
The Gentleman I rented from in Fresno, TX knew what he was doing so the process was very streamlined! Equipment was clean and ready to go!GLENN G.
The experience was excellent. Excellent service à la clientèle. Would definitely use this location again. Will reccomend this location to others.STUART M.
Le client n'a pas laissé de commentaire.Jason S.
Le client n'a pas laissé de commentaire.DEMETRIA W.
Le client n'a pas laissé de commentaire.Carmyn W.
great service quick and efficient thanks for everythingLATASHA E.
Hire more employees like AngelaSONJA W.
J.T was amazing. He was very helpful & patient. This will be my #1 spot for uhaulâ€¦ Thanks J.TTATRISILA S.
Le client n'a pas laissé de commentaire.Tony P.
Le client n'a pas laissé de commentaire.JAMALL T.
Le client n'a pas laissé de commentaire.Braden T.
The only reason I put N/A on if I would recommend this location to a friend, is because it was a long way from my house..ROBERT O.
Le client n'a pas laissé de commentaire.mark D.
Informed the customer that if they do not pick up their truck/equipment at the exact scheduled time, their initial contract will expire.DARREN B.
Everything was great So far, I didn't see where there were improvements that need to be done. I would recommend this spot to someone else that needs a U-Haul because they are courteous and friendly. I reserved a small truck and didn't know that it didn't have a ramp So the dealer upgraded me in less than 5 minutes. Great service.Claudette H.
Le client n'a pas laissé de commentaire.FRANKLIN S.
Le client n'a pas laissé de commentaire.DALTON J.
Le client n'a pas laissé de commentaire.Fangyi S.
Le client n'a pas laissé de commentaire.JAMALL T.
I would suggest a better explanation for returning vehicles after hours. Especially when the gate is closed. Merci.Brysen W.
Customer Service Manager-Please give me a call. 832-455-2405Jose G.
Le client n'a pas laissé de commentaire.AMBER P.
Le client n'a pas laissé de commentaire.ERNEST P.
Everything was greatCORINE T.
I called for a same day drop off from an out of state rental and they were very acccomadating.MARGARET N.
Le client n'a pas laissé de commentaire.Brett H.
Le client n'a pas laissé de commentaire.Cleveland A.
Le client n'a pas laissé de commentaire.teresa V.
The u-haul representative was awesome. He was very knowledgeable, timely, helpful and friendly.Robert H.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Shadi G.
Le client n'a pas laissé de commentaire.Ashley C.
Hidden fees and was over on gas when I returned and never was given it backBRYAN J.
The staff was helpful and friendly.Lamechea M.
Great customer service & had available what I needed.KEYA H.