I had to rent it for 4 hours for a 1hr job. 🥺Jeffrey H.
Customer Reviews for Capital Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Frankfort, KY 40601
Services dans cet établissement :
9h30 am à 1h pm / 2h pm à 4nbsp;h 30 pm
- SamediDe 9 h am à 12 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Glenn T.
Le client n'a pas laissé de commentaire.Elizabeth K.
Cannot say anything to improve, everything was up to par Both of the ladies were very helpful and information and renting a U-Haul Diaper friendly, and always smilingDorothy W.
Le client n'a pas laissé de commentaire.Pattie S.
The brakes were a little iffy. Other than that it was good.Ron S.
Le client n'a pas laissé de commentaire.Sheri S.
Le client n'a pas laissé de commentaire.virginia W.
Excellent service à la clientèleEarl S.
Staff was knowledgeable and courteous. Pickup and check in was a snap Would recommend this location to anyone Thanks Larry SmitherLarry S.
Le client n'a pas laissé de commentaire.TIMOTHY J.
Le client n'a pas laissé de commentaire.Alisha D.
Le client n'a pas laissé de commentaire.Jim H.
ASHLEY WAS VERY HELPFUL. MY ADVISE FOR IMPROVEMENT IS TO KEEP GREAT FEOPLE LIKE ASHLEY.Diane G.
Le client n'a pas laissé de commentaire.Alex S.
Everything was perfect. It was super easy to get my key and drop it off. 10/10 recommend.Latoya F.
Le client n'a pas laissé de commentaire.mary M.
Everything was outstanding. Ashley offered the highest customer service help.Patricia W.
Le client n'a pas laissé de commentaire.Jeremy R.
Overall the uhaul did everything I need it for. It could have been I little cleaner.shauanta S.
No problem. Everything was great!!MaryLynn B.
Le client n'a pas laissé de commentaire.Brenda W.
Le client n'a pas laissé de commentaire.MaryLynn B.
Le client n'a pas laissé de commentaire.Thomas M.
Hard to identify location. No vehicles on site to help identify as a u-haul provider.Gary G.
Le client n'a pas laissé de commentaire.Stan S.
Le client n'a pas laissé de commentaire.Sally J.
Le client n'a pas laissé de commentaire.Ted L.
We were able to return the truck after hours in a place that felt safe because it was well-lit and well-maintained, with plenty of room to maneuver the truck. Because we returned it outside of office hours, we did not have any interactions with the people who work there.Melinda M.
Le client n'a pas laissé de commentaire.William T.
Overall will not be using Uhaul ever againLauren V.
Le client n'a pas laissé de commentaire.DAVID L.
Le client n'a pas laissé de commentaire.Stacey V.
There was a pack of m&ms left under the seat of the U-Haul. My dog ate what was left of them and is now sick from the chocolate. So I am pretty pissed about that. There were also Starbucks napkins stuffed into the seatbelt holder. The truck should have been cleaned out. We did when we were done. Not to mention the confusion about the truck and tow dolly and that no one knew how to put the tow dolly on. And honestly, not all of the blame goes to this location. There was a severe lack of communication between the company, us(the consumer), and the two different locations I was at.DAYNAH M.
Le client n'a pas laissé de commentaire.alisa B.
The only problem was was a windshield was cracked all the way across and that concern me it turned out to be safe I just worried for nothingLINDA J.
Le client n'a pas laissé de commentaire.CHRYSTAL O.
Le client n'a pas laissé de commentaire.Jason J.
Le client n'a pas laissé de commentaire.brandon H.
Your company cheating on Coustemer because we put $20 buy mistakes extra gas on truck when I did return she say I am not giving you back money she say company told us not return money sometime Coustmer not put on gas your company charge nex day but we put extra gas buy mistakes you not refund I sow Ladey working on plase I understand sir I am not giving you back money I am always giving business your company but I think you don't no my money back on I put extra gas I am never go back your company I put videos Mack place put on social media bad company service and cheating on Coustmer bad bad bad bad serviceprakash P.
Le client n'a pas laissé de commentaire.Joseph R.
Fuel Economy was great. Rental price was fair.Cindy H.
Le client n'a pas laissé de commentaire.ken M.
Le client n'a pas laissé de commentaire.Melissa A.
Le client n'a pas laissé de commentaire.Teresa M.
Le client n'a pas laissé de commentaire.Kimberly S.
Ashley and Rebecca were very friendly and made the rental process a joy. I would tell anyone that renting a u-haul from this location is a must in Frankfort. You will not go away unhappy and you will have a good feel for your cost before you leave.JOHN B.
Reduce prices and / or include something as basic as a dolly. Have truck ready when it should be. Include a lock for the back so people's valuables are safe. Update descriptions to accurately reflect their size.Tiffany B.
Agents were very friendly and helpfulGregory Lawrence M.
The way you have to return itDELILIAH L.
Le client n'a pas laissé de commentaire.ANTHONY H.
Le client n'a pas laissé de commentaire.PHILIP G.
Le client n'a pas laissé de commentaire.Lauren A.
Rented truck from another site. Info other than reservation number was entered so- no truck available. Was referred to Capital U Haul across town who were most gracious AND had a box truck.GAIL W.
The lady who helped me and my mother was very pleasant. I had a great experience here and will use this location from now on.STEPHANIE P.
Easiest rental ever!TERESA M.
Le client n'a pas laissé de commentaire.James M.
My reservation was from Lexington KY at 1Pm . I have showed up in the site on time. But I truck was given to another person. I end up driving over 40min to pick up another truck near Frankfurt KY. And person on call was not even polite and not supportive. I was hoping you inform the customer prior to any delays or changes. Second have friendly staff specially when the mistake is from Uhall sideMuatasam A.
Online process to reserve and drop off was easy to complete and understand. Truck was clean and drove great!Karen G.
Everything was great except the truck smelled like cigarette smokeBraden B.
What should have taken no more than half hour, took almost 21/2 hours.VINCENT E.
Le client n'a pas laissé de commentaire.MICHELE F.
Le client n'a pas laissé de commentaire.Fredric A.
Nothing. The person we dealt with was courteous and professional. The process was very easy.MICHAEL S.
Everything was great keep up the good work. If I need a uhaul again I will rent from. You all without a doubt.JEFFREY M.
Both ladies I interacted with were very friendly and more than helpful!Benjamin R.
Capital Self-Storage was wonderful, but my experience prior to finding a truck from Capital was awful. I had reserved, online and then through text-message confirmations, a UHaul truck at Tread Pro, at 970 Louisville Road, Frankfort, KY, for noon on Saturday, March 27. I get to Tread Pro at 11:50am. The place is closed, there are no trucks out in the parking lot. Nothing, at all. Even though I had reserved a truck a week ahead of time. After calling three other UHaul places nearby (none of which ever answered the phone), I finally reached Capital Self Storage. I would appreciate an explanation for how my reservation got so messed up. My name is Scott Rollins, my email is firstname.lastname@example.org. MerciScott R.
Love this location. Always so friendly, efficient and very clean!! Would definitely recommend it to any and everyone looking for a Uhaul.Darrell L.
Le client n'a pas laissé de commentaire.Daniel O.
Le client n'a pas laissé de commentaire.Darrell L.
Truck was below E on gas gauge. I shifted to a smaller truck that had multiple songs on it. The text message to document it was delayed by 10 minutes. Interior of truck was dirty. Ashley at counter was trying to take care of it but check I. Was overalll much slower than it should have been. I was 44 minutes late getting to my destination due to having to get gas along with other delays. Check in of the truck when I brought it back took almost 15 minutes taking pictures of everything and documenting condition. Overall a decent value but could have been a much better experience overall.john P.
Le client n'a pas laissé de commentaire.Margaret M.
The attendant was very nice and the vehicle was clean, however, the computer wasn't working so I had to wait 30 minutes and ended up doing it via phone to another location. The tire was low and all the attendant offered was to give me a dollar for air. I wasn't sure the vehicle was safe and didn't want to get stranded with a flat tire, but I needed the vehicle. On my way to drop the vehicle off the next day the traction service light came on.Debbie H.
Le client n'a pas laissé de commentaire.Scott W.
The appliance dolly was not available. Ensure all ordered equipment is available.David M.
Billed me for inaccurate fuel return. Returned the U-Haul on full and stated it was on a half of tank. The hassle to try and dispute that I returned it as I received it is disappointingMorgan P.
Was charged an extra $50Ciera W.
Le client n'a pas laissé de commentaire.Michael S.
Refer to top commentKerry S.
Le client n'a pas laissé de commentaire.Kara F.
It was actually pretty great. I have rented from uhaul several times in my life and this was the best.Jeremy P.
Le client n'a pas laissé de commentaire.Jesse T.
Le client n'a pas laissé de commentaire.Theresa T.
Le client n'a pas laissé de commentaire.Madison R.
Le client n'a pas laissé de commentaire.KEN R.
It was greatMelissa T.
Nothing that I can think of really!! She was really amazing and nice!!Jessica M.
Le client n'a pas laissé de commentaire.Mark D.
The girls that work behind the counter were fantastic. Not only did they find a missing earring and get it back to me, I watchEd them work with other customers and their customer service was top notch. I've gone to two other U-Haul places around the area and I won't again. This is my spot and I'll certainly recommend them to others and personally use their services again.SKYLAR C.
Sometimes the person is so busy they forget about a dolly so I think it should automatically be included in the rentalHope T.
Le client n'a pas laissé de commentaire.Aaron P.
Sarah was amazing! Very helpful and knowledgeable!Teresa M.
Le client n'a pas laissé de commentaire.Tandy P.
Le client n'a pas laissé de commentaire.Oliver F.
lauren was beyond great!!!!!!!!!!!!!!!!!James S.
Lauren is amazing! Fast, efficient and knows her job!Teresa M.
Le client n'a pas laissé de commentaire.Rachel E.
Le client n'a pas laissé de commentaire.Jeff R.
Fast and smooth. Recommended.Cheng-Nien Y.