Le client n'a pas laissé de commentaire.
CHRYSTAL O.
Customer Reviews for Capital Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Your company cheating on Coustemer because we put $20 buy mistakes extra gas on truck when I did return she say I am not giving you back money she say company told us not return money sometime Coustmer not put on gas your company charge nex day but we put extra gas buy mistakes you not refund I sow Ladey working on plase I understand sir I am not giving you back money I am always giving business your company but I think you don't no my money back on I put extra gas I am never go back your company I put videos Mack place put on social media bad company service and cheating on Coustmer bad bad bad bad service
prakash P.Fuel Economy was great. Rental price was fair.
Cindy H.Ashley and Rebecca were very friendly and made the rental process a joy. I would tell anyone that renting a u-haul from this location is a must in Frankfort. You will not go away unhappy and you will have a good feel for your cost before you leave.
JOHN B.Reduce prices and / or include something as basic as a dolly. Have truck ready when it should be. Include a lock for the back so people's valuables are safe. Update descriptions to accurately reflect their size.
Tiffany B.Agents were very friendly and helpful
Gregory Lawrence M.The way you have to return it
DELILIAH L.Rented truck from another site. Info other than reservation number was entered so- no truck available. Was referred to Capital U Haul across town who were most gracious AND had a box truck.
GAIL W.The lady who helped me and my mother was very pleasant. I had a great experience here and will use this location from now on.
STEPHANIE P.Easiest rental ever!
TERESA M.My reservation was from Lexington KY at 1Pm . I have showed up in the site on time. But I truck was given to another person. I end up driving over 40min to pick up another truck near Frankfurt KY. And person on call was not even polite and not supportive. I was hoping you inform the customer prior to any delays or changes. Second have friendly staff specially when the mistake is from Uhall side
Muatasam A.Online process to reserve and drop off was easy to complete and understand. Truck was clean and drove great!
Karen G.Everything was great except the truck smelled like cigarette smoke
Braden B.What should have taken no more than half hour, took almost 21/2 hours.
VINCENT E.Nothing. The person we dealt with was courteous and professional. The process was very easy.
MICHAEL S.Everything was great keep up the good work. If I need a uhaul again I will rent from. You all without a doubt.
JEFFREY M.Both ladies I interacted with were very friendly and more than helpful!
Benjamin R.Capital Self-Storage was wonderful, but my experience prior to finding a truck from Capital was awful. I had reserved, online and then through text-message confirmations, a UHaul truck at Tread Pro, at 970 Louisville Road, Frankfort, KY, for noon on Saturday, March 27. I get to Tread Pro at 11:50am. The place is closed, there are no trucks out in the parking lot. Nothing, at all. Even though I had reserved a truck a week ahead of time. After calling three other UHaul places nearby (none of which ever answered the phone), I finally reached Capital Self Storage. I would appreciate an explanation for how my reservation got so messed up. My name is Scott Rollins, my email is scottlovesuga@gmail.com. Merci
Scott R.Love this location. Always so friendly, efficient and very clean!! Would definitely recommend it to any and everyone looking for a Uhaul.
Darrell L.Truck was below E on gas gauge. I shifted to a smaller truck that had multiple songs on it. The text message to document it was delayed by 10 minutes. Interior of truck was dirty. Ashley at counter was trying to take care of it but check I. Was overalll much slower than it should have been. I was 44 minutes late getting to my destination due to having to get gas along with other delays. Check in of the truck when I brought it back took almost 15 minutes taking pictures of everything and documenting condition. Overall a decent value but could have been a much better experience overall.
john P.The attendant was very nice and the vehicle was clean, however, the computer wasn't working so I had to wait 30 minutes and ended up doing it via phone to another location. The tire was low and all the attendant offered was to give me a dollar for air. I wasn't sure the vehicle was safe and didn't want to get stranded with a flat tire, but I needed the vehicle. On my way to drop the vehicle off the next day the traction service light came on.
Debbie H.The appliance dolly was not available. Ensure all ordered equipment is available.
David M.Billed me for inaccurate fuel return. Returned the U-Haul on full and stated it was on a half of tank. The hassle to try and dispute that I returned it as I received it is disappointing
Morgan P.Was charged an extra $50
Ciera W.Refer to top comment
Kerry S.It was actually pretty great. I have rented from uhaul several times in my life and this was the best.
Jeremy P.It was great
Melissa T.Nothing that I can think of really!! She was really amazing and nice!!
Jessica M.The girls that work behind the counter were fantastic. Not only did they find a missing earring and get it back to me, I watchEd them work with other customers and their customer service was top notch. I've gone to two other U-Haul places around the area and I won't again. This is my spot and I'll certainly recommend them to others and personally use their services again.
SKYLAR C.Excellent!
Pauline C.Sometimes the person is so busy they forget about a dolly so I think it should automatically be included in the rental
Hope T.Sarah was amazing! Very helpful and knowledgeable!
Teresa M.lauren was beyond great!!!!!!!!!!!!!!!!!
James S.Lauren is amazing! Fast, efficient and knows her job!
Teresa M.Fast and smooth. Recommended.
Cheng-Nien Y.Lauren is amazing to work with!
Teresa M.