Just keep up with the great customer service... I would definitely recommend this U haul store. It was a huge help.... Thank you ... BruceBRUCE F.
Customer Reviews for Car City of Whiteville Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Whiteville, NC 28472
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 6h pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
You all were very helpful and polite and friendly. ðŸ˜ƒLISA R.
I'm supposed to pick up my truck at 12am no access to keys in lock box. The site says wait till 9an ... what the fuck.. sit in the truck 9 fkn hrs.!!!!!! After an airplane from SC. Over 30 minutes wait for a representative on 24,7 lines, yes 2 at 1 time. I'm passed off beyond words can say!!!!!!!MICHAEL C.
Le client n'a pas laissé de commentaire.Preston B.
Le client n'a pas laissé de commentaire.DAVID S.
Good folks.EDWARD V.
Le client n'a pas laissé de commentaire.Ryan H.
I ordered a dolly to use when moving my things and it was not included in the truck at pickup. I needed to extend my reservation because it took too long to load due to no dolly and I was not refunded for the rental fee. It was a relatively easy pick up and drop off, the van was clean and well maintained, but I tried to correct this issue by calling UHAUL corporate, and no adjustment was issued.Aleccia W.
Le client n'a pas laissé de commentaire.DAVID J.
Le client n'a pas laissé de commentaire.RICKY S.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Hunter G.
The pickup location was great. Our car broke down while pulling a trailer on the way home from vacation, so a uhaul was the cheapest option (there were no rentals available in the area). The truck did have a strong smoke smell, but worked just fine. Our biggest disappointment was we were told when we rented it that it was setup to dropoff at any location. However, we continued to get texts from customer service that we needed to call to setup drop off location. We called and were told that they wanted us to drop it off at a specific location that had reservations/waitlist, so the truck could be rented. I said I was willing to do what I could, but preferred a drop off location closer to home (they were closed on Sunday). The response from the customer service associate...."I thought you would be willing to help us out so we can get it rented". I'm willing to do what I can, and we did end up taking it to that location, but man, that was disappointing. After the car breaking down, and the unexpected uhaul fees, we just wanted to get home. Would have been nice if she offered to help us out too and give us a credit on our account. Oh well, is what it is.BENJAMIN H.
Guy really didn't know how to hook up trailerCONRAD L.
Le client n'a pas laissé de commentaire.Antonio A.
The truck I rented had problems. A vibration at 25 to 35. It wandered on the highway. It shook at 70. The headlights weren't adjusted so you could see at night. The windshield washer on the driver side sprayed off to the left and completely missed the windshield.Eric O.
Le client n'a pas laissé de commentaire.ROSITA R.
They were very polite and friendlyELIZABETH P.
Le client n'a pas laissé de commentaire.AMANDA C.
Le client n'a pas laissé de commentaire.ERIC W.
She did not inform me that I need to have the truck returned by 1:00 or be charged for another day.DEBORAH L.
Le client n'a pas laissé de commentaire.Reginald G.
Le client n'a pas laissé de commentaire.DAVID J.
Friendly, easy P/U and return,PAUL N.
Easy pick up and easy drop off!VICKI D.
Le client n'a pas laissé de commentaire.Paul K.
Very professional with a great, helpful attitude. Definitely rent from them again!!!!!Henry H.
The gentleman was very friendly and receptive making the trip and transition very smooth. Merci.Demond L.
Le client n'a pas laissé de commentaire.Tracee M.
The lady waved the 12$ extra because the guy I picked up the uhaul from messed up on his part and told me the wrong informationtrisha H.
Everything was great and the truck was very clean! The only complaint that I have is they forgot my moving blankets and I didn't realize it until I had already leftMikayla W.
Le client n'a pas laissé de commentaire.BENNY B.
I will be a repeat customer anytime I need a UHal. Also the service was great. Shane that helped me Wednesday on the phone to secure the 15ft truck and he helped us today was great. Excellent!CHARLES H.
Clerk who filed our reservation made a mistake with the pickup date. This created hours and hours of frustration and difficulty. Wait on time on your Customer Service Go U-Haul was most difficult to maneuver. Know it was just an error so we will use Car City again. Only did the evaluation honestly for this one time. Car City is usually excellent too.carlton P.
Nothing. Everything was excellent.William J.
Le client n'a pas laissé de commentaire.Andrea S.
Le client n'a pas laissé de commentaire.TARA M.
Le client n'a pas laissé de commentaire.Matthew S.
Great customer service and great pricing! ThanksJeanna D.
Teeya went above and beyond helping us.Amy S.
Le client n'a pas laissé de commentaire.CRYSTAL W.
In reference to returning the trailer during off hours, I did have a problem with the mobile application working properly. I had to go in and out of the mobile application befor it would let me select "return" trailer. Thanks,Jeff H.
Perfect customer service from Shane Clean vehicle van Personable and professional Always consistent quality service He always remembers my name and makes me feel important.Rose Marie M.
I rent this trailer from this location quite often. The employee s that help me are very nice. If they dont have what i need at the time they go out of the way to help me find what I need. My experience with this location has always been a good one. I recommend them to my friends.Tracee M.
Le client n'a pas laissé de commentaire.Benjamin S.
Le client n'a pas laissé de commentaire.Portia B.
Le client n'a pas laissé de commentaire.Ronnie F.
Very friendly and easy to work withVicki D.
Le client n'a pas laissé de commentaire.GREGORY B.
Le client n'a pas laissé de commentaire.Dewey H.
Le client n'a pas laissé de commentaire.sondra D.
Le client n'a pas laissé de commentaire.Robert N.
Le client n'a pas laissé de commentaire.Deanna L.
Le client n'a pas laissé de commentaire.Charles C.
Le client n'a pas laissé de commentaire.Nina M.
Le client n'a pas laissé de commentaire.Vanessa T.
Le client n'a pas laissé de commentaire.Cassie D.
Le client n'a pas laissé de commentaire.Jacqueline A.
Le client n'a pas laissé de commentaire.Vinita V.
Le client n'a pas laissé de commentaire.Darnell D.
Le client n'a pas laissé de commentaire.Paul A.
Customer service was awesome!! Very quick and easy.Anthony G.
Le client n'a pas laissé de commentaire.Angela W.
Le client n'a pas laissé de commentaire.Darren C.
Le client n'a pas laissé de commentaire.Norvan B.
Worked out great for out Marine corps toys distribution delivery! Will definitely be using them again in the future. Kind, helpful and accommodating!Oretha K.
Le client n'a pas laissé de commentaire.Gary L.
Representative did not inform me on the return time of the U-Haul & what time the business closed. Representatives should elaborate more at the time of renting the uhaul & the return directions if after business hours.dyisha G.
keep up the good work.Jacqueline G.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.Raymond G.
Le client n'a pas laissé de commentaire.Beverly R.
Le client n'a pas laissé de commentaire.Derrick E.
The staff at Car City went above and beyond to help us! Due to no fault of theirs, the truck we reserved was unavailable on the day of our move. U-haul redirected us to a location that was about a 40-50 mile round-trip from Car City. The owners of the U-Haul service at Car City took the time and effort to drive to the other location, pick up the truck, and bring it back to Car City for us. Everyone there was professional and friendly and made the process of renting the truck fast, simple, and enjoyable. I thought "Customer Service" was a thing of the past, but the staff at Car City proved that there ARE still businesses and people who put people above a dollar! This is the second time, in as many moves, where I was redirected at the last minute from the original rental location to one much further away by U-Haul, and I had decided that in the future I would use another company. The actions of the owners/staff at Car City have made me give U-Haul another chance. I sincerely hope that U-Haul recognizes and appreciates this fine franchise!John B.
Le client n'a pas laissé de commentaire.Brandon R.
Le client n'a pas laissé de commentaire.Jeremy T.
Le client n'a pas laissé de commentaire.Sharon B.
Excellent service. Will use next time I need U-haul.Ronald H.
Le client n'a pas laissé de commentaire.Jennifer J.
Le client n'a pas laissé de commentaire.Anicka G.
Very friendly and helpful. Highly recommend.Sammy M.
Everything was good no improvements neededWesley T.