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Krishna C
Customer Reviews for Car Connection
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Your customer service seems to always not know what they are doing and do not relay the information discussed to the location for pickup. This is no reflection on the location of pickup but your customer service on the phone. When you discuss alternate prices they should be passed on to the location.
FREDERICK WContinually the best and easiest Uhaul location and experience. Clean equipment and helpful staff, I've rented trucks and trailers. No need to own a trailer with help this good. Merci!
ADAM WGreat service at this location. I go here every time i need a U-Haul.
JAMES TLady was very nice. Good customer service.
Brian WMy original pick up point was on Governor printz blvd. When in arrived I was told my rental trailer had a large nail in the tire. The only other trailer available was a 1/2 hr in the oppsite direction. Would have been nice to know there were no trailers available on Gov Printz blvd location before I traveled there.
WILLIAM WIt was overall a very good experience.
Jeffrey WGreat place looking forward to my next rental 👍
JOHNNY JI was supposed to pick up the Uhaul 26 foot truck in Newark De at rt 279 Exxon station. The truck was not there. Someone messed up and it really ruined our whole moving day experience. I am extremely unsatisfied with Uhaul now. We had to drive to another location 25 miles away which was not on the schedule as we had movers/helpers waiting at the home for over 2 hours due to this fiasco.
BANE HFitst time using U-haul and it was smooth and seamless. The representative at the location I rented from was excellent. If I need to move stuff again I will definitely use U-haul.
JASON WThe equipment t was clean. I was disappointed the cupholder was broken in the cab. I had an 8,5 hr drive and couldn't put my beverage in.
TODD PThe whole U Haul experience was excellent! Went to one location to no avail but was assisted in locating second location where trailer was available! Easy checkout/check-in procedures!
JOHN KOverall a positive experience, excellent customer service and well maintained vehicle.
ALLISON SEncountered many connectivity delays while using app
Thomas DAgent was friendly and helpful.
RAY SPerfect. Thanks for the rental!!
STEPHAN DGreat experience from pick-up to drop-off. Only challenge was completing the return. The app's photo taking feature worked, but the app crashed when trying to submit. It appeared everything was okay, but could not navigate to the check-out section once the app crashed.
GLENN JGreat customer experience.
angel nJust stay open! This is a well-run, friendly and professional business that is a great representative for the U-Haul brand.
james dPick up and drop off was fast and efficient. The vehicles are always in great shape.
Gerald YBetter quality vehicles for driving. Cabin driving noise you can't hear yourself think. Bad handling even in a straight line.
James PI love the customer service here. Wonderful customer service always. Never a problem .
TANYA DWonderful Experience
Mabel RWe were very pleased with our experience at Car Connection. Staff was helpful and professional.
robert cGreat experience!
Keith Hok
Darren HThere was nothing to improve . The rental process was great . Reserved the truck online . Gave all my info . When I got there the people greeted me and it was a seemless process . I will be renting from here again when I need a truck .
Paul CS.O.
Paul SSorry to hear you maybe moving in a year. The van I rented had an odor.
Beverly LNothing. I love the great customer service and care I receive. I have used this location multiple times and will continue to do so. The owners are very helpful and friendly!
david bI worked with 2 different associates and they were both polite, professional and helpful. The only thing I would say that is in need of improvement is the steps to the entrance of the building; it is a little bit of a challenge and could be an issue for elderly folks.
Leon DContinued your professionalism and kindness
regina EPave the lot and install a sidewalk to front door. But overall, very satisfied with experience.
Paul STruck AC was not working and it was real hot the days I had it
MARK PWe have used Car Connection many times and they continue to be the best experience for us whenever we rent Uhaul. Thanks.
Dan lProfessional and kind
Stefanie MMuch better customer service.
Thomas DOther than the truck not being clean The equipment was in good condition.
Mark FGreat hassle-free service! Highly recommend!
bryant bJoe was very helpful and worked with me to get our job done quickly and effectively. Best U-Haul operation I have worked with in years. Ken
Kenneth SDawn & Joe are absolutely awesome. The level of professionalism is always over the top.
TYRONE MThe owner was very personal and friendly
Francis JCar Connection was easy to find, required no tight turns, had big parking spots that were very easy to get into. Convenient, well-marked key drop box. Merci.
MELANIE BEven in the pouring rain I was assisted above and beyond expectation. Merci.
Adam WGreat service
Musa K