Car Connection was fine and the people nice. The BIG problem was I was supposed to pick the truck up at Newark Safe Storage @ 930am as per my reservation made weeks in advance. I got a call 5 mins before pickup that they don't have the truck. That is complete BS and cannot happen. The U-Haul reservation system SUCKS. Why have a reservation system if you can't rely on it?? I lost 1-2 hours because of this BS. It's a disgrace. However, Karl BANKS, who I spoke to on the phone that morning about this issue, was awesome. He was very helpful, did a great job, and is a fantastic employee. He should be put in charge of fixing the broken reservation system.Brenden C.
Customer Reviews for Car Connection
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Middletown, DE 19709
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h pm
- Dim : 9h am à 1h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.David T.
Thank you Your the BESTTimothy J.
Offer some snacksStephen W.
Le client n'a pas laissé de commentaire.Al C.
Excellent service à la clientèleGirma A.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.George T.
Le client n'a pas laissé de commentaire.Dorian P.
Le client n'a pas laissé de commentaire.Karen D.
Le client n'a pas laissé de commentaire.Jeron B.
Le client n'a pas laissé de commentaire.kurt M.
Le client n'a pas laissé de commentaire.JEROME Y.
Le client n'a pas laissé de commentaire.Carl H.
I was scheduled to pick up my truck in Newark and was informed 30-45 minutes prior to my pickup time that there was no truck available at the location I reserved it and now had to go to Middletown. This was terrible service abs added an hour to my travels. Terrible experience.Robert E.
Le client n'a pas laissé de commentaire.SALVATORE Z.
Le client n'a pas laissé de commentaire.Joseph B.
Le client n'a pas laissé de commentaire.Paul P.
Le client n'a pas laissé de commentaire.Jason K.
Très bienJohn W.
Everything was great.Dennis C.
Super friendly staff, will definitely use again!KEVIN R.
Le client n'a pas laissé de commentaire.Joseph S.
Pretty solid experience Rep was fast and everything was great.DELBERT L.
Le client n'a pas laissé de commentaire.George S.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.Girma A.
Always a pleasure when doing business with Dawn & Joe. 2 great people with professionalism and enthusiasm to help my business needs.TYRONE M.
Everything at this location was spot on. Couldn't have been more effortless. Thanks JoeGary S.
Le client n'a pas laissé de commentaire.GEORGE M.
Le client n'a pas laissé de commentaire.Linda B.
The young lady was greatStanley B.
Le client n'a pas laissé de commentaire.Raheem S.
Great experience. Wouldn't change a thing.Carl Z.
Le client n'a pas laissé de commentaire.Shelley L.
Le client n'a pas laissé de commentaire.Stan L.
the staff was very helpful and nice to work withLawrence H.
I have occasion to rent a trailer or truck from U-Haul 2-3 times a year. Although this dealer is 15 miles farther from my nearest U-Haul representative, I always rent here because of the exceptional customer service and inventory on hand. Hands-down the best place to rent. Equipment is always in good condition.Mark A.
The online process was cumbersome and user friendlyGregory K.
Just a perfect experience ,,, Uhauls rates could use some improvement , Uhauls 1/2 ton chevrolet truck was brand new with 85 miles on the clock , it ran great , However , outside of Uhauls , business model or equipment engineering , Being an old fashioned gauge watcher , I was rather disturbed by the readings exhibited by this 2021 trucks instrument panel , as it consistently read just a whisker under 210* to just over 210* , on a 75* day , I was curious enough to look up the thermostat specs when I got home to discover it now has a computer controlled thermostat , so-long , to the ol 195/198* stats. last used in 2020.Leo P.
Same thing little far from home but if needed would useChristopher L.
Nothing. Every thing was in tip top shape and the people was excellent with the help I needed. I will always rent from here.Johnny J.
Le client n'a pas laissé de commentaire.PAUL M.
Kind and courtesy people love there serviceChester T.
Le client n'a pas laissé de commentaire.Ju S.
Le client n'a pas laissé de commentaire.Charles G.
Le client n'a pas laissé de commentaire.Kenneth K.
Le client n'a pas laissé de commentaire.Dana F.
They were very accommodating and professional they're are the main location that I use when I need a uhaulAlfonso S.
I am always pleased with the professionalism and quality service that I receive from Joe. The van is always clean and in good condition. I would recommend them to all my friends. Merci.Rhonda S.
Le client n'a pas laissé de commentaire.JEFF S.
Le client n'a pas laissé de commentaire.Leslie R.
Great location and just the right equipment for my need.E Blair A.
Experience at the location was great. App kept crash during the pick up and return.Steven M.
Le client n'a pas laissé de commentaire.Dennis M.
Great service!! I'm not sure the lights are working correctly. I follow my husband for a while and no bottom lights worked at all. Then coming home the entire left side wasn't working.Phyllis S.
Le client n'a pas laissé de commentaire.Larry L.
Le client n'a pas laissé de commentaire.Vincent C.
Nothing at all! The owner Joe at this location was extremely accommodating and is fully stocked with equipment! His staff is efficient and the customer service is pleasant and timely.Bria N.
Le client n'a pas laissé de commentaire.Kenneth K.
Le client n'a pas laissé de commentaire.Carolyn S.
Le client n'a pas laissé de commentaire.ileana H.
I paid 40,95 $ for a 19,95 $ truck that barely started, and the back door was rusted so extremely hard to open. The driver seat had mites, very itchy!Tamikia J.
Everything was excellent and very helpful peopleJose G.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Luis N.
The customer service rep did a great job, very friendly and even helped to hook up the trailer. I would highly recommend this location!!Fred B.
Excellent service à la clientèle. Van was actually there when we got there (even 15 min early), unlike some other uhaul experiences we have had...and overall a great experience.ADRIANNA F.
After 30 minutes of driving the STABILITRAK went out, reducing engine power, not allowing me to drive above 50MPH (35MPH Up Hill). Check Engine light was on the entire time too. When at a light, would have to put the truck in neutral to stop it from stalling, since the engine RPM was so low. Never turned the truck off for the entire trip in fear it would not start again. I did not call U-HAUL Roadside assistance because I needed to get the load to it's destination that day. There was no leeway. I shared the information with the location I dropped the truck off at.Christopher H.
I had a very pleasant experience from the initial friendly greeting, through the rental agreement review to connecting a trailer to my truck. I was presented pricing options based on rental drop off locations which was surprising as most U-Haul partners I've rented from in the past did not make such an effort. To me this is what customer service is all about. I tend to rent from U-Haul 2 to 3 times a year, I'm not a frequent renter by far, but I will definitely make this my go to location. Thank you again for saving the day in being able to provide a last minute rental and the friendly experience.James M.
Le client n'a pas laissé de commentaire.Shakima T.
Dawn and Joe are totally AWESOME, They always go that extra mile to offer complete customer serviceTYRONE M.
I had concerns in reference to the bill and the male owner was less then helpful in assisting me in resolving the matter. These issue retain good customers and encourage referrals, in addition to repeat business!George B.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Olatokunbo E.
The running rear lights and dash lights stopped working on the way home during the move. Needs wiring repaired.George M.
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.JERMAINE H.
Great service from beginning to end. Representatives had good customer relations. Would consider future services and recommendation to others.Reggie G.
Le client n'a pas laissé de commentaire.Allan D.
Return was simpleAllie T.
Great availability.Gina A.
Le client n'a pas laissé de commentaire.Jason C.
Le client n'a pas laissé de commentaire.Rhonda S.
The ease of picking up the truck was awesome !!!!! The fact that I could do it last minute was awesome !! Thx!Richard W.
Le client n'a pas laissé de commentaire.Richard W.
The full level was below full but it was on me to return with fullEMEM D.
Le client n'a pas laissé de commentaire.Richard M.
Your central reservation system is absolutely awful. You have reneged on three reservations this year. Absolutely unacceptable.Jonathan M.
Le client n'a pas laissé de commentaire.PAUL M.
Le client n'a pas laissé de commentaire.Paul M.
Customer service was good and equipment was ready to go.Glenn C.
Outstanding service and equipment choice. Best I have ever experiencedPaul M.
Le client n'a pas laissé de commentaire.Milton J.
Quick checkout and clear instructions were given.Peter M.
Vehicle was as promised. It was a good day.Chrissie B.
Staff were very helpful! Will definitely utilize this location again.Kimberly S.
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