Le client n'a pas laissé de commentaire.
Cheryl M
Customer Reviews for Car Daze
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Keep the promises you make. The moving truck rental was primito be $30 and was charged double. The gas gage was marked as having a quarter tank full and it was on empty. I was charged more than promised.
Jesus Swhy the company does not make people fill the vehicle with gas other car rental force people fill vehicle with gas
Mark s1. I did not find the online check helpful; frustrating to use; gave up and went to the office. 2. The bed of the 10’ truck was sticky with residue from an earlier rental. 3. I had reserved 12 moving blankets; none were available.
Robert PBest service ever. Will rent from them again.
james dStaff was really helpful. Made my rental experience a breeze. Merci.
Ben VFriendly & helpful staff, convenient location.
Whitney BBest U-Haul site in the area.
BRUCE GNothing. Great customer service
Emmett MMy invoice was not correct and the truck was not in good repair. The driver window leaked, it was raining and my left leg was wet from the rain. The interior was beat up. The invoice was incorrect, charged me over extra miles. Filed a report and given an estimate of up to three days to be contacted. It is now 10 days later and no response from UHaul!!!
Greg LWas met in the parking lot and the checking in process went smoothly, no issues.
TERRY IThe contract said this truck had gas in it but it did not! We had to go straight to the gas station because the gas empty light came on just as we drove out of the parking lot. There was 1/2 a tank of gas still in it when we returned it. I would like a refund for that gas of $60. I put in $100. worth of gas. I have never received a Uhaul truck with no gas in it.
Marsha YSuper friendly service and incredibly convenient location.
Patrick CI reserved an appliance hand truck and blankets and neither was provided. It's your job to have the requested equipment for the customer. No apologies and absolutely no effort to make it right. You should lose your franchise for horrible customer service.
Clifford OToo MF expensive
miriam cNot charge $300 for some gas
robbyn gGreat Service
Fernando FIt’s a weird place, like the pickup, but it works.
Henryk KEverything was fine. Reported the snake incident here as well. Apparently, the previous user of the truck lost a pet snake in the truck which we found 2 days while driving 65 mph down I-5 south of Redding, CA. We believe it was a pet and not a local snake as it appeared to be a 3 foot long, albino Burmese python. Fortunately, it only bumped into my wife and did not bite either of us. We were able to pull over and remove the snake from the truck. However, this is wholly unacceptable and the previous user should be sanctioned. This situation could have been very bad!
GEREMY FI just basically handed the key to a guy and left. not much opportnity to interact.
Henryk KGreat service!
Vernon LNo one was there
Michelle TThank y’all !! Awesome Customer Service !!!
Jesse SMake sure the owner leaves the key in lockbox. I waited 45 min for owner. U-HAUL did offer an alternate location however I didn't want to start the process over. The combo locks are cumbersome as I had to try all three in search of the key. Luckily once owner arrived I was able to wash the grease off my hands. Didn't anticipate the lockbox scenario being antiquated. The owner is nice he had the moving supplies already in the van. UH support is great. The van was very clean and easy to operate. It met the objective. Now that I understand the process next time will be easier. Happy moving!
Michele RThe service there is stellar. The employees I dealt with were so kind and helpful
Spencer RCustomer service was horrible
Michael DI appreciate their service and quantity of inventory
Susan AGreat people!
Michael DThe process was fast and easy. It would've be more convenient if the location had the supplies (boxes, tape etc) that the customer purchases online on the location from pick up.
Jonathan FTruck had only 1/4 tank of gas.
Levi SMy truck is a clean he charge me $25 for cleaning the truck that’s not fair….
Tony SEXCELLENT all-around transaction.
Joseph Zwant to note that the battery died when I stopped for gas - road side assistance was excellent and I do not think this was any fault of the pick up location.
KEVIN OEverything went exceedingly well. The pick up was quick and easy, and the return was very simple.
Rich WOwner was polite and efficient. Not much parking die to being a busy shopping and service location. Small Mom and pop type setup. Kind
Elizabeth SIt is just a very working environment. Not a criticism, just the nature of a very busy business.
Richard PThere closed on Sundays
Matt KIt was a very nice simple experience to get a truck for just a few hours to move a chest of drawers. I was very please with the whole experience.
SHARON VNot enough space to park.
Lawrence AEasiest rental process for pickup and delivery of moving truck. Since I had reserved it online they had all the information and just had to show my drivers license and that was it. The return was just as easy after checking the mileage. The truck was clean and comfortable.
Oscar PEasy pick up and drop off
Caitlin HThank you for nice service
ignacio vMy initial rental was scheduled after normal business hours at this location. On the day of my reservation the keys were not left for me as instructed. Fortunately Uhaul customer service contacted me to let me know there was a problem before I drove to get the truck and I was refunded 50$ immediately like their reservation guarantee states. The next morning I went to pick up the truck and the employee did everything in his power to make things right. All in all it felt like an honest mistake and both Uhaul and the authorized dealer tried to make it right. I was happy with my overall experience
Charles DThe people who helped me were very pleasant I would definitely rent from location again.
holly wnone
Mark BGreat service. Not much to improve.
Charlie LThe overall check in and check out was ok. The truck seemed pretty old. Here's my major issue…the store claimed we drove 22 miles. I did now see this until receiving the confirmation email tonight. I tracked the exact route we went, and it was exactly 8,2 miles. It's only about a $16 difference, but it's the principle of the error. I am concerned that this may be an intentional error in tracking mileage to make a small amount of extra revenue. Does this happen on a larger scale and most people don't notice it?
June JExcellent service! The staff was great and made our pick-up and drop off super easy!
Amber MDolly wasn't in the truck. Had to go back in to get it. Suspension on my vehicle was HORRIBLE. Actually hurt my back bouncing around. Wait time was minimal, so that was good, but VERY small place for U-Haul. It's also a shop for repairs and smog checks.
GREGORY CProcess was quick and the team was friendly and helpful
Wendi GPerfect experience
DARREN S