Customer Reviews for Carolina Pack N Go Professional Movers LLC
(U-Haul Neighborhood Dealer)

Évaluation :

5

Be sure to check in the returns. We had lots of packing blankets that came with the truck. But they were wet! Who could use that? We dried them in the sun so the next person didn't have to deal with that but it was quite a surprise. We luckily had our own packing materials.

Évaluation :

1

Charged us $87 for a 1/4 tank of gas. Had a 1/2 tank and 228 mile range when I picked. Dropped it off with 1/4 tank and 144 mile range. I think they got us on that one. And no AC

Évaluation :

5

HOWEVER, the Problem was that when we arrived at the drop-off location (525 S Grove St) YOU specified. The doof told us "he cant take the trailer" and that "he had worked out a deal" with the "new guy" over at Carolina Pack and Go, to take equipment. So we find Caroline Pack and Go and dropped off the trailer, only to be told that they had NO AGREEMENT with the the jerk at Grove St. That A$$hole at Grove St was LYING to my face, and made the other dealer and UHAUL look bad. Your district manger has to crack down on the "drop-off poker", and GET RID OF the dimwit at Grove St, before he embarrasses your further.

Évaluation :

1

1. Originally tried to charge me more than twice as much as what I had already agree to when I reserved the truck until I showed them my printout from the reservation and insisted that I be charged that amount contrary to the owner who claimed I was the one who had made a mistake when I overheard him talking to the man checking me out. 2. Truck was dirty in cab and back. Passenger mirror was broken and taped. Not all equipment worked. No checkout or instruction given or offered whatsoever. 3. Gas was actually below the empty mark on fuel tank not like what was on the paperwork, and the mileage was also 40 miles over what was on the paperwork. 4. The odometer etc. display did not work because a warning light was constantly displayed about a tire pressure monitor problem. 5. Then to top it all off, unfairly charged me a $53 cleaning fee after I dropped the truck off, for leaving a small clean pallet I had already removed from the back of the truck and was getting ready to break down, when one of their employees asked if I was going to throw it away. I said yes and he asked if he could have it for his chickens and I asked if he was sure. He said yes, and I said fine with me. I can ignore the 1st 4 items since the bill was finally reconciled per my reservation, and I did not get stranded since I put gas in immediately but want the unwarranted cleaning fee of $53 returned to my credit card. I have rented many U-Haul trucks and trailers over the years, but I feel this was the most dishonest place I have ever done business with.

Évaluation :

5

Clean, timely and friendly. Explained contract details efficiently.

Évaluation :

4

When the truck you reserved isn't there and you get stuck with a smaller truck and a trailer, don't hold your breath waiting for an area manager to get your final bill back to the amount of the original reservation.

Évaluation :

5

Great people…. Arrived 20 minutes early and wanted to know where I was…I didn't get there until 10 minutes before the hour.lol That's what I like showing up early and being ready to go. Hired them to unload the truck and realized that was where I needed to drop it off too…. I didn't even have to go to the facility from the drop off location. They took care of it there and gave me a ride to the airport as well. All 3 of the gentlemen were polite and did exactly as I asked. There was a little confusion on my end about the 2 hour minimum. Apparently that is fairly standard in the industry. Would highly recommend them. Merci

Évaluation :

5

Great service!

Évaluation :

4

U-Haul reservations are a JOKE!!! Not honored. A waist of time.

Évaluation :

5

Friendly staff. Made the check in process very simple for us.