Make the express pick up support faster as it took 3 phone calls and 45 minutes for me to pick up a van.Rigoberto D.
Customer Reviews for Carpencys Auto Service
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Fountain Hill, PA 18015
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Robert B.
The uhaul app did not work well.Philip S.
I was overcharged and had difficulty getting the matter corrected because I had to call the 800 number and was on hold for a very long time during my working hours. Was unable to return on my phone. I called the 800 number and was told they could not help me and to just put the key in the drop box. I had the uHaul for less than 24 hours and was charged for three day. I'm on hold for 15 minutes now trying to take care of the matter.Constance W.
Le client n'a pas laissé de commentaire.Emmanuel O.
Ensure there is enough space to get the rental out from it's spot, have more hours added to live in person customer assistance, have a Uhaul sign posted so that customers can see where the rental location is located.Marvin L.
Le client n'a pas laissé de commentaire.Patrick R.
Le client n'a pas laissé de commentaire.Paul L.
Great staff ðŸ‘ðŸ¾ANTHONY A.
Vehicle was at a different location than originally indicated. The mobile check in process took almost 30 min to complete, and the final invoice isn't what was stated when signing for the vehicle.Clifford M.
Le client n'a pas laissé de commentaire.Jeffrey S.
Le client n'a pas laissé de commentaire.Charles M.
The employee was very friendly but my husband ask about the tires looking worn he thought they looked ok. When my husband brought the trailer home before packing he checked the tire pressures. They were all low and each tire had a different pressure (43 lbs, 52, 58, 46) instead of the 63 that should have been.susan D.
Le client n'a pas laissé de commentaire.felicia R.
The staff at Carpencys Auto ServiceÂ are so friendly and helpful. Service is always quick.Cynequa B.
Le client n'a pas laissé de commentaire.Keith R.
Le client n'a pas laissé de commentaire.Michael B.
Send them to another location. They are not equipped to handle secure transactions. They gave no receipt. Have no customer charge card modem. More like junk room than an office.Catherine S.
Terrible experience! Location for pick-up changed from contract after numerous visits to original location to verify availability. Had to travel across unfamiliar town for trailer. Never checked to see if lights were functioning properly. Nearly bald tires. Never again will I use U-HAUL!Lazlo M.
Gentleman who checked me in was very nice.Jessica C.
Arrived a facility and it was closed. Could not get truck keys. Went to another uhaul supplier who was very helpful to uhaul to explain that the keys would be in a lock box. We went back to pickup location and went to lock box when some one at facility appeared and helped out and gave us the key; however, the final problem was that no one check-in out the truck after they gave us the key and it made it difficult to check-in in the truck because it was not checked out. Better Communication would have made the experience better.Richard T.
It's a terrible place! The open time is supposed to be until 12 pm. But there is nobody there when we arrived at 11 am. Even worse that somebody has helped me check in and put a padlock on the truck without letting me know the code! I have called uhaul and the pick up location over hundreds time to solve this problem! Waste me almost 2 hours to figure it out...Xiao M.
Pickup location was fine and the truck itself was fine, but your mobile pickup system is absolutely ridiculous.Amy R.
People were very nice and easy to work with. Je les recommande chaudement.kyle W.
Le client n'a pas laissé de commentaire.LUIS L.
Le client n'a pas laissé de commentaire.Richmon P.
Le client n'a pas laissé de commentaire.Julia G.
Nothing,it worked well!ROBERT M.
Tell customers cash deposit are refunded in check form.Latoya J.
Le client n'a pas laissé de commentaire.Gorgi P.
Not very cleanTimothy S.
Le client n'a pas laissé de commentaire.Brian G.
your vendor represented you very well. I'd drive out of my way to go there in the future. thank youLou A.
Le client n'a pas laissé de commentaire.Richard A.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Cameron F.
Le client n'a pas laissé de commentaire.joseph B.
Le client n'a pas laissé de commentaire.Jack H.
Promote the location.oJavier R T.
Le client n'a pas laissé de commentaire.arthur M.
Le client n'a pas laissé de commentaire.Linda H.
Le client n'a pas laissé de commentaire.Sally F.
My experience was great. I don't see a need to improve anything.CARLOS F.
Le client n'a pas laissé de commentaire.bruce K.
The U-Haul site lists the hours for this location, but it's actually by appointment in reality. I was worried when I showed up 15 minutes early and nobody was there. Also if it was by appointment, it would have been nice to know so I could pick a different time , as the hours listed were only in the morning.Alexis G.
Nothing the customer service was excellent! A shout out to Alyssa! Thank you for your patinc EdEdward H.
Complaint. Charged for extra mileage but didn't credit me for extra gas left in truck. Only chrged a small amount in this case but not a good company policy.John Z.
Everything was perfect but i find it a little weird that the staff wanted us to bring the truck before 5 pm (we took it at 2:15 pm)secil S.
Le client n'a pas laissé de commentaire.Bob H.
Le client n'a pas laissé de commentaire.Doreen L.
Coffee and a donut would be niceStephen G.
Great serviceISAAC O.
Le client n'a pas laissé de commentaire.Pedro M.
Le client n'a pas laissé de commentaire.Tom Y.
not much, really nothing at all. ThanksRuby D.
The windshield was very dirty. The truck compartment had some trash in it; not a lot, but not completely empty.Joanne D.
Le client n'a pas laissé de commentaire.Peter H.
Le client n'a pas laissé de commentaire.Donald G.
i ended paying WAY more than I was informed. I said I would need the trailer for more then the 8 days and asked how much additional it would be? I ended being charged 2x more then quoted for which I did not budget for!LYDIA P.
Thsi location had burned down so we had to wait on someone to show up to assist. Then our return date was entered incorrectly which led to me being charged for 2 additional days. I am still waiting on resolution to this incirrect charge. I will soon dispute the charge with my bank to have them removed if U-Haul does not refund my money.BOBBY C.
Le client n'a pas laissé de commentaire.DEANNA B.
Le client n'a pas laissé de commentaire.carla M.
Le client n'a pas laissé de commentaire.ANITA L.
The person at the location where I turned the vehicle in told me I was being charged for a dirty vehicle and after I explained that there had been no rain and only interstate travel that the outside of the truck was as I got it. She told me that she would take care of it and I would not be charged. I got my credit card statement in and there was a charge for the dirty truck. I won't use U-Haul again....RICK S.
I enjoyed the workinng ethics of the staff, friendly and anxious to assist.DALE R.
Le client n'a pas laissé de commentaire.CARL F.
The office was cluttered and very un-professional. If I was a company the company the size and reputataion of U-haul, I would surely want expert and professional representaion. We have used your company in the past and been very satisfied with the experience, maybe this was just not our week. Anyway its over thank God. Submitted by, Diana SmithDIANA S.
Le client n'a pas laissé de commentaire.David M.
I received a phone call a day before pick up to pick up the Uhaul 30 miles away from my requested location. However, my prefer location had Uhaul trucks parked all around the store. I was very disappointed.LINDA J.