Customer Reviews for Carry On Food Mart
(Concessionnaire U-Haul dans le voisinage)

645 évaluations

4447 De Zavala Rd   San Antonio, TX 78249

(210) 937-1065

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 10h pm
  • Dim : 8h am à 10h pm

Services dans cet établissement :

Pour nous contacter

(210) 937-1065

4447 De Zavala Rd
San Antonio, TX 78249

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 10h pm
  • Dim : 8h am à 10h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Fi the truck. The lock for the driver's door was about to fall off and the steering wheel alignment was off and the wheel shaked.

Vincent Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
3

It was very hard to turn UHaul in. The place where I picked it up said we could drop anywhere then he put De Zavala without my approval. At DeZavala the check in didn't work properly and no one was there to help.

Angela C. 
Évaluation :
1

Over charged for miles and mystery charge I received a week later

Lauri V. 
Évaluation :
1

charged my 68$ and sent me a receipt for 44$ was overcharged and havent gotten a refund. the trucks steering was shaky and wobbly, and the truck took multiple turns to start.

Conner E. 
Évaluation :
1

Your traffic dept.

Gladys M. 
Évaluation :
2

Ensure that the equipment rental is available, I was literally told that the appliance dolly and regular dolly were just given to people despite making a reservation weeks prior to the day of my move and had to waste a whole hour tracking down the much needed equipment for my move which was very frustrating and unreasonable.

jonathan S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CARLOS C. 
Évaluation :
5

The engine light came on twice and the motor died twice. Maintenance the vehicle I had - please

steven V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russell W. 
Évaluation :
1

I was charged scam like fees for cleaning when I got the vehicle it was already dirty in the back full of dirt and garden soil and I was charged a late return fee after hours fee when I turned it an hour and a half before it was due. I called the location they told me to give them an hour on May 30 never heard back from them I called eight hours later and they never give me an answer. I am very upset about this whole situation I will never be using this location again I do not refer them or recommend them. Very bad experience and I still haven't refunded me. I feel like I've been scammed

Matthew C. 
Évaluation :
3

Process was long and communication with sales rep was difficult

Emma P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudy R. 
Évaluation :
3

I requested two (2) dollies and ten (10) blankets but only received one (1) dolly. Had to pay the movers for more time due to only one dolly. Bad experience.

Jarrad T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO L. 
Évaluation :
5

Very efficient and accommodating! I would highly recommend this location.

Jay P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando M. 
Évaluation :
4

s/o

Bennett M. 
Évaluation :
1

Spent 45 min in parking lot taking pictures following instructions. Then I go inside to the “no wait key pick up”, waited another 30 min watching the guy in front of me do the same crap I did outside. At last it's my turn, guess what, I'm not in the system, even though my screen says go pick up your keys.

WILLIAM L. 
Évaluation :
3

Through no fault of the location operator, U-Haul overbooked the day. I had to wait 40 minutes for the truck I reserved to be available. If I have an option, I'll think twice about booking a U-Haul again.

Walter P. 
Évaluation :
1

I was overcharged and spoke to the person there but their manager did not want to refund me. I've been trying to contact Uhaul but it's always busy. I did not think I had to check mileage because I was not asked to prior to renting the U-Haul so when I turned it in they charge me almost double for mileage which I did not go that far but that mileage was entered incorrectly when it was returned from the prior renter.

Supatcharin D. 
Évaluation :
5

Not your normal U-Haul pick up, but always liked the employees at this location. My experience was great, knowing up front this wasn't a “full service” location. 100 % recommend.

Brian S. 
Évaluation :
5

I like

Duy N. 
Évaluation :
4

I did not receive the receipt in person so I could not dispute the total cost.

Michael G. 
Évaluation :
1

I paid a $100 deposit, when I got it the morning of they said to give them $53 more dollars and that that would cover the truck and I would get the 100 refunded to me. When I dropped it off they guy there demanded I pay another 47$ he said he had no idea about any other money paid and that if I didn't give him my credit card right then and there that he would call the cops. It sounded wrong so I called my dad who came down there, the minute my dad came in the store his whole demeanor changed, he acted as if he had no idea what I was talking about and didn't want my card. But he also said I would not be getting any sort of deposit refund. But I was told completely different that morning. The only reason I can think of that he suddenly changed his mind is that a grown man came in. The truck was smelly and the seats were sticky. I am very upset about how I was told 2 entirely different things. This is not something I would expect from a company like uhaul. I am very very shocked they allow such sexism and scammers to work for their company.

Abigail P. 
Évaluation :
2

no receipt, when renting or returning . equipment was trashing, plus fuel wasn't at half but I was still charge for half. Will never return to this location . And also the A.C. would not work at times.

Jose C. 
Évaluation :
1

I rented a vehicle to transport a refrigerator and a mattress from Costco to 514 pleasent way, the distance trip was 48 miles at 1,09 per mile when I return the vehicle the man incharge with out checking the odometer hand me a bill for almost 100 usd I asked him how many miles are you charging me because you didn't go to verify he couldn't answer I told him and showing the correct amount; I show him on Google maps the distance, same as mine, he said you already been charge and I cannot change that; I told him I will call the credit card to dispute the extra charges

Fransico V. 
Évaluation :
3

I completed a lengthy online application with everything finished, but still took a long time to get my vehicle. Still had to give a lot of duplicate information. The clerk also had to do double duty checking in U-haul customers and helping convince store customers.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anay Y. 
Évaluation :
5

Store was great they showed great customer service at pickup and delivery. Bad was the app did not work great at pickup.

Jose C. 
Évaluation :
4

It's was pleasing and affordable

Ronald H. 
Évaluation :
5

nothing at all.

HERI M. 
Évaluation :
5

The mileage for this truck was incorrect. The website wouldn't let me change the initial number, and as you can see it does not match the photos. I believe paid for some extra miles that I did not drive. Other than that everything went smoothly.

Nicholas C. 
Évaluation :
5

Warren was the individual that helped me he was trying to man the store and you all had the same time he didn't excellent job

Terry M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

luis H. 
Évaluation :
5

They did not have furniture dolly I reserved

Angelia P. 
Évaluation :
1

The truck I got was not well maintained. I do see check engine lights on and also engine heat levels are to the top. Felt like my life is in danger

Subash S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
3

The teller kept taking care of other customers during my transaction. It took 15 min for me to get a vehicle

Jessica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRISELDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vince Y. 
Évaluation :
5

Truck was not clean on the outside but in good Condition on the inside. It had plenty of scrapes, dents and scratches, and hard to see while its not clean.

ISAAC B. 
Évaluation :
2

We arranged this rental online. We provided all the necessary information and made our payment prior to reaching your store. We were given the impression by our online experience that we would authenticate, receive the keys, and drive away. Your staff in the store were less than professional in their appearance, demeanor, and customer service. It took no less than 30 minutes for them to complete their processes and for m to complete a much less than intuitive driver license submission. This site requires a complete overhaul.

Brent J. 
Évaluation :
2

The truck to be clean and to have a furniture dolly.

Daniel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allison J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN DOUGLAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANA T. 
Évaluation :
1

I was over charged by $79 when I called back the person was gone for the day.

Curtis Q. 
Évaluation :
5

Your authorized dealer was friendly, helpful and knowledgeable

TRAVIS L. 
Évaluation :
5

Rien

ROSALINDA S. 
Évaluation :
5

Very friendly. Was in/out quickly.

CHARLES P. 
Évaluation :
5

Friendly customer service and easy check-in process

SHAWN F. 
Évaluation :
1

Location provided incorrect information on returning u-haul and overcharged me.

Isela G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERARDO I. 
Évaluation :
1

The place lied about the truck not being cleaned, returned late and the amount of gas in it. I am not even sure if the millage they reported is the right thing because it had a tire sensor on the whole time

Jesus M. 
Évaluation :
4

Location was convenient. Employee was superb. It was busy and they procedure was quick. Very good online experience.

Mark F. 
Évaluation :
5

The person that assisted me was very friendly and helpful.

ELIZABETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leif L. 
Évaluation :
4

Have blankets available

SUSAN R. 
Évaluation :
3

I was charged an extra 25 miles that I didn't drive and was never given any paperwork just emails that came in after I rented it and after I turned it in

STEPHEN S. 
Évaluation :
1

Get trained ppl. Took me ONLY 40 min to get my truck…

ernesto B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elena J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLF S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK T. 
Évaluation :
1

Truck batter died literally across the street filling up the tank. The owner was no help and rude and was forced to wait for 2 hours with my wife and two young children from 7pm to 9pm. The worst customer service!

Colby W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY N. 
Évaluation :
1

Poor customer service. Reserved supplies yet none available. I was asked about coverage and declined yet was still charged. I would not recommend this location

LINDA F. 
Évaluation :
1

Employees have to VERIFY that the mileage of the trucks shown in their computer matches the actual truck mileage. Thanks to this type of errors can cost MONEY to the costumer. I was overcharge for 65 miles that I didn't even use. I tried to contact someone from U-Haul to talk about this matter and no one respond any of my email or phone calls, and at the end they just took the money out of my account without my authorization or even talk to me first. It is very upsetting that we as a costumers that are paying for a service have to pay extra money for your employees errors.

ALEJANDRA S. 
Évaluation :
2

Have the equipment that you say you will have in hand. This isn't a uhaul store, I didn't receive the same customer service I am used to and had an accident resulting in an injury because the furniture dolly I was promised was not provided.

LESLIE NOHEMY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
3

When I first inspected vehicle, it looked used from previous owners, not to mention personal belongings left in truck. Overall experience with renters and pick up location was great. It was difficult to mark online whether the truck needed to be cleaned without getting charged the 25 for cleaning fee. Especially when it was already dirty to begin with.

Adriel L. 
Évaluation :
5

I really do not think U-Haul can improve their service. I had a long time thinking this question over because my job is to be critical of others. However, criticism would be unnecessary in this scenario. I want to thank U-Haul, the company and all of the amazing individuals that keep this organization going. I had no problems making my first ever family move and it took over 300 miles. I will recommend this service to everyone I come into contact with, especially friends and family. May Jesus bless you abundantly Kind Regards, Ryan Trejo

RYAN T. 
Évaluation :
5

I couldn't find a truck they help me out l am so great full they came through for me

JOSEFINA M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MOHAMMAD F. 
Évaluation :
2

The process was not smooth and the manager tried over charging me. I caught the error and he fixed it.. The truck was a bit outdated and the dricer window handle was missing but it served its purpose.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELVIS F. 
Évaluation :
3

When returning the attendant was to busy to do it in a timely manner.

Robert B. 
Évaluation :
2

Let's get one thing straight. This location was fantastic...in the morning. Uhaul on the other hand? Atrocious from start to finish. I had to reserve at multiple locations and then reserve multiple times at the same location before their system finally worked. Then I get a call telling me that their system shows I stole the truck. For some reason they never charged the card. That I had now put in their system FOUR SEPARATE TIMES! Then there were the evening employees that legitimately refused to talk to me when I returned the truck. Just a bunch of jerks that were upset I was interrupting their conversation. Moral of the story: UHAUL's inability to operate properly cost me 4 hours of running around town to figure out what was happening, and turned a 5 hour cross town move into a 12 hour ordeal. Let's not even talk about the 45 minute hold time to contact customer service. What a joke. Be better.

Neal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim M. 
Évaluation :
5

Make sure the customer realizes they will be sent a link they will need to fill out at the time of seeing their uhaul because it will quickly expire.

DINA R. 
Évaluation :
1

My rental was cancelled and I was not notified at all. I had to upgrade to a bigger truck and was overcharged.

Amy S. 
Évaluation :
5

Uhaul blankets and trash bag in cargo area when I picked up. I did not use it as long as requested and used fewer Miles than thought. I'm waiting for my refund.

DAVID L. 
Évaluation :
5

The attendant was excellent.

Don H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RUSSELL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIVEKKUMAR P. 
Évaluation :
3

Keep an eye on the gas and the mileage better. I was Told the gas was full and it Was about 3/4 full. And the mileage they gave me was wrong .There was more mileage on it than indicated.

Jesus R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LADONNA C. 
Évaluation :
3

Truck was dirty when picked up, pickup survey was delayed until I was halfway to destination when I got text when I filled it out it had already expired. U haul location didn't have enough blankets that where requested. Instead of getting 12 we got 5. The staff where helpful and apologetic but it was still a normal uhaul experience

CASEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN A. 
Évaluation :
5

with a cold beer.

HERI M. 
Évaluation :
5

Excellent

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA S. 
Non les évaluations ont été soumises pour cet établissement.

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