Le client n'a pas laissé de commentaire.
Noel B
Customer Reviews for Carters Family Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Could not log in on app to receive truck spent a hour on the phone finally the store opened and was able to get things going
Michael MWish was told the truck had no ramp…
Tammy WFriendly convenient location.
SHELLEY CThe owners are rude. The first issue was their system was down, so I wasn't able to utilize the mobile check in. When i called, the owner answered " Hello it's Carters Family Rental, we're not on but what do you need " . Strike 1, rude, you don't answer a phone in that matter. After speaking for about 3 min, she finally open the door to assist me because this is now the 2nd time their system was not working. Instead of listening and understanding that the system was messing up prior to this rental, she preceded to try and lie and say I changed the pick up date and time . After that did not work, she told me " I REALLY DON'T GIVE A CRAP". Overall experience is rude, I WILL NOT refer them to anyone for any type of rental! Customer service is poor, you don't treat PAYING customers like that. By them representing UHAUL, it's horrible because it makes the company itself looks bad !
April JCarter Family Rental is the best!
Timothy PNothing, Mike was awesome to work with. He answered all my questions, provided some great tips and returned my calls!
Donald BThe place I rented the truck didn't have the dolly I had rented... This location was so nice and helped me with a dolly last minute. Nicest people I did business with in a long time. I wish all your location had professional people like them.
Marcel JVery easy to use, friendly people, easy experience.
SUANNE MWhen I tried to do the self checkout I had nothing but problems it took me over an hour. When I tried to put the key in the return box it wouldn't fit the slot was too small. I had to open an account with U-Haul then when I did try to they said I already had one I didn't know the password I had to try to retrieve the password try to change it it was nothing but a pain in the butt.
DONNA LGreat truck.
Charles AI called and got an extension of 45 minutes and they still charged me for an extra day I'm very disgusted with you all they can go to hell
DONNA LNot a thing. Meet all expectations. Great people and truck. Very clean.
Charles AVehicle was not sanitize(Properly cleaned) and had a very bad poop odor throughout the duration time of rental .
Ashley BContinue to provide great service of which I experienced on the day of the rental
freeman lThis comment is for UHaul itself and not for the pickup location. UHaul gives a certain number of miles for a one way move. They don't call you till the night before to confirm location. It's never the location you pick and it's always far so there you have to incur additional mileage and gas costs. They actually quadruple booked a truck we had reserved a week prior. They want the customer to basically be their transporter and pay UHaul to do it.
David AFriendly service and clean equipment. I had no issues and will rent here again.
BRIAN GRental was Excellent!
Daniel NGuy that I returned truck to was nice and checked the truck in quickly.
RICHARD PMake the cab quieter.
Arno SNothing at all
Terrance CNothing to improve upon. Staff were so friendly and accommodating. The truck was there and ready to go. Nice, new and clean! Operated like a charm.
Debra MTruck was clean but it technical condition was very unsafe. At speed of 40 mph start shaking all front cabin, at 65 mph steering weel shaking that was difficult to drive. That was a four hours of horror driving, How you can put customer in this position? We believe that all your trucks pass technical checkup before each rent, specially for long distance. How this can happen????
Jozef PThey are always friendly and polite I love using Carter rentals I think they are excellent
Donna LCarter rentals was AMAZING. Quick, painless, and easy.
Shay HMy original reservation was at Volusia collision. That place is a joke... The people are rude and didn't even have the truck I reserved which I did a week in advance. That screwed up my whole day so I went home and made another reservation for the next day. My pickup place was Carter's but when I went in to pick up they stated they didn't have a truck for me either. I was really upset at this point but after I got a little irate they resolved my issue and off I went in a pickup truck. Now I'm just waiting for u-haul to give me the $50 refund for the first truck I reserved.
Kathleen PUhaul needs to lower their prices. Lots of hidden fees.
Myra HProfessional and courteous. Will definitely use again
Alan bMy husband went to drop the truck off told them he wanted to pay cash for the remaining balance for the mileages told them he needed to step outside real quick and in the short time he was outside they charged my card the whole balance then proceeded to tell him they wouldn't refund it so he could pay cash. I'm very disappointed in how rude they were and the way they treated him.
Alexis LI was not able to go on your site and return the vehicle I have no idea what you are charging me
Donna LKat was very helpful and sweet. I wouldn't change anything about our experience :)
Jessica mThe truck that was rented to me, I received on empty with non-working A/C and the temps were in the upper 90's. I was not their fault the air did not work but I was not happy that I had to stop and put fuel in when I am trying to move.
Michael LKat was wonderful and helpful.
Rebecka WJust to be clear, it's not 19,95 a day, it's more like 59,95 a day! Just a fair warning!! Should be like the first 50 miles are free, or included, then start charging mileage at mile 51.
Joshua FEASY AND WELL SERVICED
Shayle PThe online experience is horrible. I reserved the pickup and finished the order, got confirmation. Waited on your costumer service call back as it said online would call to confirm. After around an hour I logged back online as I Haden's got the call yet. It said I could check in online to save time at the pickup location. So I clicked to do it and finished the check in process. Instead of checking in it made a second reservation lol. Then I immediately got a call saying do you need 2 trucks and none were available. So I asked if they had a van or truck anywhere in the area. Guess they can not tell the area from zip codes as there is several cities connected here. So I told her the cities and she found a van for me and said it was al ready and she cancelled the other 2 reservations. So I go to get the van and it would not come up and said I was at the wrong pickup point as the . reservation was still pending at the other place, What? So she called U-Haul costumer service lol. Said it was cancelled now to start over. So again tried it and it went all way to paying to get denied as I could not have more than 1 order in my name? Holy Toledo! So she called costumer service again for the 3 rd time. Was told to do a walk in as ur system was haveing issues, really you figure. So that worked, finally right. Then took truck back to turn in and they charged me the final bill. Oh I am sorry she said but the charge glitched on the screen and backed up the page that says do not back up, lol. So consumer service again. She says it went now and she don't think it charged me twice but if it did she is sorry and it will be returned soon. Wow really again. If you look into my rentals with you you will see this same thing happened to the tune of over $800 in hold before. This time it only did it an extra 1 time so it was just an extra $220. Now I am wondering what you are getting for this mistake as it seems to be happening allot as you got me twice. Also do you ever plan on fixing your online system, check in system, and defiantly your over charging system as it is defiantly happening allot and needs fixed by your or an outside source needs to check into this payment process maybe.
JAMMIE HThey charged me for 66 on the truck. According to my map calculations I only drove 30. There is no way I drove 66 miles. I am very upset
KATHERINE CI think the area could use more 17' trucks.
ERNST SThere were 3 locations closer
Michael MIt was close to home
Dustin MThey tried to charge me another day for being 30 minutes late tried to mandatorily charge me insurance for a vehicle I didn't even use told me I could not have the vehicle that they were charging me for so in essence they charge me for another day's use for a vehicle I never received and charged me Insurance on a vehicle I was never going to try and say that I owe them $45 this is ludicrous what company does that
Christina SEverything was outstanding! Thank you!
Eduardo DThe lady working there was pretty snippy with me when i asked if i would get a receipt to take with me that day. She seemed aggravated that she even needed to help us. I would NOT suggest this location to anyone else. If i didn't need the truck so badly at that moment ... I would have told her to cancel it and go to the one on International speedway. I had a great experience with them my last move. Very aggravated by the time I left there.
Brittany DMove was great and there is nothing I would change.
Nancy GThe proprietors of this U-Haul Rental location (Carters Family Rent All) were very pleasant and good in communicating with me on the telephone.
PHILIP RThe young lady Kat helped me and she was great!! Very pleased!
LASHANNA GSatisfied with the please level of service.
gordan m