All was good!
Suzanne P
Customer Reviews for Carters Power Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was great!
Alexis DS.O.
WILLIAM MVery easy process with this location. Also, very polite, professional and efficient service. Will always use this location.
JESSI NFriendly and easy
THOMAS LEverything went well! Customer service was great! No issues!
Danielle DI can always count on the truck to be ready and fast and friendly service at Carter's. The truck, fairly new, was quite nice.
ROBERT WCustomer service was excellent and everyone was very helpful.
ONeal ENothing. The location had very kind and accommodating people. That made life easy for me and I would definitely use them again.
Daneen CExcellent service! Very helpful with pickup at this location.
ERIC EExcellent customer service
BEATRICE FRachel was really polite and made the transaction very smooth!
TERRENCE AExcellent customer service, was ready and waiting to receive vehicle. Extremely friendly and helpful at arrival!
THOMAS TNo issues.
Bernard FActually have the truck at the location for the pickup.
JOHN BThey took my 100 dollars deposit. And over charged me.
JAYDEN TFirstly, the app does not work properly, I was not able to get any check in photos as instructed but did document on my phone as I was not going to be charged for something I did not do. The app chose a drop off location for me even though when I reserved it I specifically stated I'd be returning it to farmville, va. A location 30 minutes from me was chosen and your app would not allow me to change it, I had to contact customer service to get it updated.. this morning returned the rental EARLY in the exact condition I received it with MORE fuel than it had when I picked it up and have been charged 10 dollars for 2 gallons of fuel. I'd stay away and find another rental company.
Linda AThe location and the physical van was great! The cost was quite a surprise. I rented A van for an in-town furniture move because of the rain and only needed for a few hours. The cost was way more than I would've liked to pay. I'll figure out other arrangements next time.
ASHLEY MBilling takes to long to post to account.
THURMAN CFriendly service, thorough and helpful! Thank you!
BRIANNA RThere was a bit of an issue with reverse sticking in the vehicle which would be good to check out before the next customer. Customer service at this location is great - our family has gotten u-hauls there several times in the past, and they are always efficient and easy to work with.
SUSAN SChange. Nothing. This location does everything well. Kudos to them.
HENRY LMy gas tank was empty and i had to spend my last 70$ to fill the tank before i could go anywhere. then i was charged an extra 50$ for not filling up the gas tank
Scott MFriendly staff, fast service.
Robert MRachel made it easy.
Jennifer AVery, very helpful. I will definitely go back there whenever I need a rental. Thank you Carters
Darrell HA little clunky renting the truck I wanted as they didn't have the equipment promised. The manager made it right by offering a smaller truck and lower mileage cost. I still had to ask for that price when I picked up the truck. I had a little trouble returning the truck on the website from my phone. Although logged into the website, it couldn't find my location. . The location as closed before 4pm so couldn't get help. I finally was able to return once I downloaded the app and logged in that way. This causes a long return process.
SUZANNE PTruck had a rattle underneath when sitting still. Also a lot of play in steering when going down highway.
JEFFREYTODD PClean out the cab of the vehicle. It had old receipts, pen caps, and hair in every nook and cranny.
Wesley ALocation and team were great, but the mobile pickup was cumbersome: took quite some time for rep. On app to authorize and app stopped responding.
Samantha KVery friendly and knowledgeable on the phone and as well in person
Rhonda JThe lady who helped me was very nice. She made sure I picked the right truck. Don't change anything.
SHARON JEverything was great! Would definitely rent here again!
Troy HShe was so kind and helpful. I would highly recommend this location and you can support a local business
Andrea LYou can't improve on excellence. The online rental application was user friendly. The young lady at the desk was very professional, thorough and interacted nicely with her customers. When the need arises I will rent from here again.
Michael CMy experience with this company was very good and very helpful ☺️ I would use them again if I need to rent any time
Janice DBoth people I spoke to were professional and very personable. They helped immediately when the first vehicle would not start and got me in another vehicle so I could be on my way. I returned it early and they were right there to get me on my way so I could continue my day quickly.
ATHENA MI rented a 10' truck in Feb 2024. Awesome customer service. The shop seems like it's seen a lot and smells like gasoline, but I think this is typical for the industry. Best part was the friendly, professional staff. As a person of color, going into a business like this, in this part of town can make one a little nervous, but I had no issues.
Lori SNeeded a medium duty truck to move house hold goods from Virginia to Florida. 20 ft turck ran well. Gas engine got 13 mpg and ran well. In terms of comfort, this vehicle was bare-bones. Hand roll up windows, no bluetooth, basic AM/FM radio with single speaker, no cruse control. This truck was $200 cheaper than a similar sized Penske rental. I rate this an average - Not bad but not Excellent.
David GU-Haul was overpriced and unable to drop off at different location. I had to drive it back to same location and paid $300. Never coming back to this location.
Michael VExcellent customer service!!!
Anthony FNothing place was great!!
Arndre JNice people
Sean ADon't change a thing
VIRGINIA CI had a very positive experience with the dealer, Carter Power Tools, Chester, Va., as well as on line.
Catherine LNice and easy to work with. They helped me another time to help me find a truck to rent. I hadn't reserved one and they got me out of a pickle. Good people!
MICHAEL TThe owner helped me he was very friendly and he explained the using of the U-Haul app very well he also told me that I might a little trouble with it but if so I can always call Customer Service and they would walk me through. I did have a lot of trouble with the app after talking to 3 agents I finally got one that was very helpful once Then everything went well I the app but I see it still need a little more work but overall my experience was good
DEBORAHANN CCard being charge to many times.
Thurman H