Évaluations des clients Cartersville Self Storage Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Cartersville Self Storage Center

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TIMOTHY G. le

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The manager was great. There was some issues come up with the booking, but she had a plan and a way to fix it immediately on 2 separate occasions. She even helped us move and was always available.

Monica C. le

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Le client n'a pas laissé de commentaire.

Kay F. le

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Melissa made sure my truck was ready to go at 7:30 AM even though she had to meet me before business hours. She is very professional and eager to make her customers happy. I encourage anyone needing to rent a truck, to go to this location.

Jefferey B. le

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Very professional.

Jeffrey B. le

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Le client n'a pas laissé de commentaire.

gary d. le

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Melissa at Cartersville Self Storage is AWESOME!! She was very friendly, courteous, knowledgeable, and professional. I will recommend her highly to anyone I know needing uhaul or self storage services. I’ll definitely be a repeat customer!

Susan S. le

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Le client n'a pas laissé de commentaire.

brittnie m. le

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Le client n'a pas laissé de commentaire.

Richard P. le

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Le client n'a pas laissé de commentaire.

Nathan E. le

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Le client n'a pas laissé de commentaire.

Richard Woolery A. le

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Melissa was AMAZING! Excellent Customer Service! I will definitely use this location for my Movinghelp Business from now on! Thank you again Melissa for your personal attention to all the details concerning our rental!!!

Lispeth S. le

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She went above and beyond to help make it possible for me to move when the app made a reservation for a truck that wasn't there, Thanks again!

madison f. le

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Le client n'a pas laissé de commentaire.

robert s. le

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The service and truck we’re excellent.

ALAN B. le

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Melissa (UHaul entity #18450) made this such a smooth process. She came in on the Memorial Day holiday to make sure we got our truck which she had ready for us. She even followed up later in the day to make sure all was OK with the truck. Very impressed. Thank you!

Amy L. le

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Melissa and Armand are more than helpful!. I arrived at the storage unit, I needed to leave things on the truck for the morning and Armond helped me with a lock!

Melvin W. le

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I personally have rented and dealt with many different UHaul providers all over the United States. I can say that this location is the best at not only providing the best equipment but even better is the one on one interaction you receive.

Ron E. le

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can't think of anything.....they were friendly, helpful, and expedient.

Amy L. le

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Le client n'a pas laissé de commentaire.

rOBERT f. le

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Melissa was great. Very kind and courteous.

Gregorgy H. le

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Excellent customer service and nice truck. Very pleased in every way.

Levi S. le

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Absolutely nothing, Mellisa Lowe was incredible. She provided me with all the information and explained how the process works. She’s awesome... 5 Stars ??

debbie m. le

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Le client n'a pas laissé de commentaire.

David A. le

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Le client n'a pas laissé de commentaire.

John A. le

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Le client n'a pas laissé de commentaire.

DERIC W. le

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Le client n'a pas laissé de commentaire.

Winston K. le

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I've used this location a few times for pickup and drop off, and they continue to offer great service and convenience. Melissa was very friendly and professional. I would gladly recommend them to anyone in the area.

David L. le

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The staff was very friendly and helpful. The truck I rented was very clean, and the entire process was very simple and easy to understand.

James David C. le

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I am very happy with the experience and would recommend to everyone that needs them.

Matt Y. le

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I want to commend and make sure to recognize Melissa Lowe at Cartersville SelfStorage, she was an absolute professional and quite honestly the most caring and customer service individual I have ever had the pleasure of working with at Uhaul in my entire life. I have used this company solely since I was a teenager when my mom and our entire family moved in Virginia. over the past 20+ years I haven't received this level of care and concern for the customer as Melissa demonstrated. She first contacted me the morning of the rental, just to check in and make sure everything was satisfactory with the truck and make sure I was aware if we needed anything at all to contact her. She even provided her personal phone number due to the fact our original return time for the truck would be after business hours and made sure I was able to reach her if we needed anything during our move. Which, as with most well intentioned plans during a move, things didn't go according to plan. Melissa and I remained in contact throughout the entire weekend, she would call just to check in and make sure things were still going well, I realized unfortunately very late on Saturday night we would be needing the truck for an additional trip and time. Melissa made everything very seamless, letting me know what time the business would be open and closing as well as providing very helpful information on the best economical solution to my problem. Melissa and I discussed the best possible time for drop off and she made sure I would have enough time to return the truck after hours on Sunday. I myself have been in customer service for most of my life and I am currently a store manager for a large automotive parts company, I can only hope to find team members like Melissa when i look to hire my own team. Not to mention, i always strive to provide the level of customer care and service she provided me. I do hope that someone acknowledges my survey and provides Melissa with the praise and compensation she has earned with me this weekend. In a very stressful and sometimes aggravating time like moving having someone like Melissa provide just the simplest of things like a call just to check on how things were going made this experience one I will not forget and will always repeat to everyone I know at anytime they are moving in the future. I can honestly say, Melissa, made sure that your company has a customer for life and I will make sure to tell everyone I know they should be as well. Thank you Melissa for everything again, you have made my family's moving experience a better one for sure.

Ryan W. le

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Melissa was very friendly and helpful with anything I had ask her, she even had a very rude customer right before me and was able to shake that off and give me the best service that anyone in this field could give!

Phillip J. le

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The whole experience was horrible. I was moved to another location where I waited for an hour for no one to show. I was then switched to my original location and given a larger vehicle than I requested. The only blessings were melissa at this location and the drop off point. I hesitate on using uhaul again.

LINDY B. le

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Melissa is awesome! She went above and beyond to help.

Clark J. le

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Le client n'a pas laissé de commentaire.

Wendi R. le

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What a gem you have in your staff! She was very helpful, and went above and beyond to help us get what we needed! Our thanks to her!!

Christopher L. le

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Delivered after hours.

David S. le

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I did receive a call from the location the day before I was supposed to arrive, but I was going to be late. I arrived on Wednesday, which was a day they were closed. The fenced area was open so I backed the trailer in, disconnected the trailer, and left. All unassisted. I called and left a voice mail that I had dropped the trailer. I received a bill for two days late. I called and the extra day charge was promptly removed. A return call confirming the charge was removed. The lady was nice, but I would not use this location again especially if you are going to arrive on a day they are closed, which is Wednesday, half day on Saturday and Sunday.

Robert M. le

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Le client n'a pas laissé de commentaire.

Allan A. le

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Great Service

Allan A. le

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great

DUSTIN W. le

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The lady who works the desk, I believe her name is Donna, was exceptionally nice and helpful. She made my experience much more pleasant and is a great asset to the company.

LAURA Y. le

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Dedria was always a pleasure to communicate with each month when I paid by phone. I was totally satisfied and secure with leaving my things in storage at Cartersville Storage. I will recommend it.

Travis M. le

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Le client n'a pas laissé de commentaire.

Benjamin W. le

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Le client n'a pas laissé de commentaire.

Laura M. le

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Le client n'a pas laissé de commentaire.