Customer Reviews for Cartersville Self Storage Center
(Concessionnaire U-Haul dans le voisinage)

271 évaluations

269 Cassville Rd   Cartersville, GA 30120

(770) 607-9196

Heures d'ouverture de l'établissement

  • Lundi au mardi :
    10h am à 11h30 am / 12h30 pm à 5h30 pm
  • Mercredi :
    Fermé
  • Jeudi au vendredi :
    10h am à 11h30 am / 12h30 pm à 5h30 pm
  • Samedi :
    9h am à 11h30 am / 12h30 pm à 5h pm
  • Dimanche :
    12h pm à 4h pm
Heures d'ouverture spéciales
  • 7/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(770) 607-9196

269 Cassville Rd
Cartersville, GA 30120

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au mardi :
    10h am à 11h30 am / 12h30 pm à 5h30 pm
  • Mercredi :
    Fermé
  • Jeudi au vendredi :
    10h am à 11h30 am / 12h30 pm à 5h30 pm
  • Samedi :
    9h am à 11h30 am / 12h30 pm à 5h pm
  • Dimanche :
    12h pm à 4h pm
Heures d'ouverture spéciales
  • 7/4/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

James R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G. 
Évaluation :
5

Outstanding customer service

Corey B. 
Évaluation :
2

The process for picking up and returning is too tedious. The costs are also way too high.

Lindy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shilbert F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt S. 
Évaluation :
5

The man who helped check us out was awesome!

Samantha C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

The overall experience was great! I was well taken care of and the personnel made sure I was understanding of everything!! We'll definitely be back!!

Khyri R. 
Évaluation :
3

This review has nothing to do with Cartersville self storage but with U-Haul in general... We were supposed to pick up a truck at 9:30 am on Saturday morning in Rockmart at the U-Haul dealer. They called us as we were on our way to pick it up and told us that we would not be able to get a truck until 4:00 p.m. that afternoon. This was after the reservation had been made and the truck had been paid for in full. We had movers that were supposed to be at our house at 10:00 a.m. that morning to fill our truck (also hired through U-Haul). So I had to call them and postpone them coming. We checked every U-Haul dealer in town and no one else had a 26 foot truck available that day. Every place we called seemed like no one knew what the other person was doing. They were all giving us a different stories, different times for pickup, and different locations throughout the day as to where we would be getting a truck. Finally after still not having a truck by 1:00 p.m. my movers informed me that they could not be at my house until Sunday at noon because they overbooked their jobs (even though they had been paid in full for 7 hours of labor). I had several family members that had come in from out of state to help with the move. This not only inconvenienced us but inconvenience them as well as they had to take another day off of work without pay. Finally at 2:50 that afternoon we got a call that we could pick up our truck at 3:45, of course from a different location further away. We ended up getting the truck back to our house around 3:40 where my husband and our guest from out of state had to begin loading the U-Haul truck ( we were running out of time and had no movers that day). So of course by the time the movers got to my house on Sunday at 1pm, not noon as promised, They only had a couple of hours to get a four bedroom home loaded, driven 45 minutes away, and unloaded again. Of course that did not happen and we had to pay for extra time on our u-haul. I will never ever rent from or recommend U-Haul to anybody ever again. This was the worst moving experience that I have ever had. I spent almost $1 300 between their truck and hiring their movers. This was the worst experience I've ever had moving and I'm 58 years old so I've moved many times. I really can't say enough bad things about this whole disaster of a move. I will forever only say negative things about U-Haul and their employees. By the way the movers only worked about 4 and 1/2 hours and I paid for them to work seven. I give all of them zero stars.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine E.  |  Expérience générale 
Évaluation :
5

The man running the place was very professional and helpful. He is the reason I will use Uhaul again.

gerald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela T. 
Évaluation :
5

Great location, clean and secure, super attentive and friendly staff and reasonable rates. I would highly recommend this facility.

Cassandra C.  |  Expérience générale 
Évaluation :
5

I very seldom write outstanding reviews, but I felt as though this had to be noted. I have rented quite a few UHAULS over the last 6 years and none (employees included) stuck out the way this location did. I, myself, am in the customer service business so I am very particular. Armand Derrico not only provided fast and polite service but also showed his human side, which you just don't find anymore. He was extremely hospitable and knowledgeable. It's employees like this that will keep me going back to this location EVERYTIME!! Thank you. He is a great asset to your company.

Alicia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samuel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAGGIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebandro V. 
Évaluation :
5

I wish I could give this place 100 stars. The gentleman was so kind and courteous and quick. I have never had another Uhaul experience quite like this one. Fantastic. Keep up that kind spirit!

PHILLIP R. 
Évaluation :
5

The best service ever from start to finish. From the individuals I spoke with at the admin office who forwarded messages to Mr. Armand. He returned my calls and made things happen. I appreciate the professionalism of all at the Cartersville GA location. Self Storage Uhaul. I traveled from TX to GA and he was waiting, ready, willing, and able to assist myself and my Mother. If you need any U-Haul needs in the Cartersville GA area, 269 Cassville Rd is the place to go. Thanks again. C.B.

Carolyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY B. 
Évaluation :
5

Agent went out of his way to accommodate me. No complaints.

Randy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
4

The door lock on the driver's side was broken. It made it very difficult to unlock the door. I had to unlock the passenger side door and crawl through. I rented the truck at 12pm or 1pm and it was due back by 8pm? I thought I would have it for 24 hours. So I was charged an extra $39,95 for another day rental. The man managing the location is very nice and pleasant to deal with. His customer service is great. After being charged an extra day and the issue with the door lock, I'm not sure I will use Uhaul again.

BRYAN S. 
Évaluation :
5

Nothing everything was great.

FRANKLIN H. 
Évaluation :
5

Great gentleman, super helpful and kind

BRIAN G. 
Évaluation :
5

Armond is the absolute best and outgoing storage facility owner! He goes above and beyond to make sure your needs are met. Highly recommend this facility if you're needing to store your belongings

Tony P.  |  Expérience générale 
Évaluation :
3

The man was super nice! However I got billed by the return location fir an extra day and mileage I payed for at the pick up location! How do I get refunded? $116 and change.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLISON P. 
Évaluation :
5

Store representative professional and provided great customer service

RHONDA E. 
Évaluation :
5

Very helpful and friendly!

Chris N.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
5

Excellent service à la clientèle

ROBERT B. 
Évaluation :
5

Armand was great and very helpful.

NICOLE J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tara V. 
Évaluation :
5

Everything was ready and available for me to pick up with no problems. Thank you!!

VIVIAN FLECHA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marc P. 
Évaluation :
5

Very clean facility, super friendly and helpful staff. Would rent again.

DOUGLAS N. 
Évaluation :
5

Everything at this dealer was great. The man was friendly, kind and explained everything that he was doing in detail. The first drop off dealer ( Victory Fuels) was terrible and so was Edward Higgins Jr. who I have been corresponding with via mail. Edward was rude, unwilling to hear my side of the story, and basically did not care how I was treated by Victory Fuels.

JAMES B. 
Évaluation :
5

Very friendly and excellent service

TIMOTHY O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRAYDAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY C. 
Évaluation :
5

The staff at the storage location where I picked up a U-Haul was excellent. He was able to help me get my equipment connected to my van, and when I came back to drop off the trailer he was able to expertly put the trailer back in his place and get me out of there quickly. The area was easy to maneuver in, and the trucks and trailers were laid out in a very organized fashion.

DESMOND T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy R. 
Évaluation :
5

Thanks Armand!

DANA M. 
Évaluation :
5

Nothing at all... the customer service here is over the top and will help you however they can .

STANLEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES L. 
Évaluation :
4

This location have more vehicles to choose from Easy mobile drop off

Ronnie B. 
Évaluation :
5

From the moment I walked through the door customer service was excellent. Very knowledgeable and friendly. I'd highly recommend this location on ur rental needs.

BRANDI P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN P. 
Évaluation :
1

I drove the vehicle 8 miles and returned it. I was charged $45 ...ridiculous

GABRIEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chi E. 
Évaluation :
5

Gray experience at both pick up and drop off.

WILLIAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
4

N/C

CLEVELAND N. 
Évaluation :
5

Friendly staff and easy process.

Jerry A. 
Évaluation :
4

Nothing yall are doing an awesome job keeping it up

DALTON S. 
Évaluation :
5

Armond was an exemplary helpful representative of the uhaul experiance he was so helpful it just made what could of been a poor day turn completely around and was a very productive and postive day thanks to Armond he really saved the day just the most helpful person I've meet in the uhaul business to date. He deserves my recommendation and I hope he will be thrre next time if i ever was to need another I'd definitely go see him first thanks again Armond.

Travis C. 
Évaluation :
5

Rien

MYTRICE P. 
Évaluation :
5

Nothing. The customer service provided was exceptional!

BRANDON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWNE F. 
Évaluation :
5

5 stars service!!

LEANARDO Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN B. 
Évaluation :
5

Excellent customer service

Louis Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLEY W. 
Évaluation :
3

Wouldnt change nothing

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON DENNISON S. 
Évaluation :
5

Storage facility was well kept, secure. Easy access to unit. Affordable. Friendly manager.

Debra W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
5

Great service

SAMUEL S. 
Évaluation :
5

Armond was very nice and very helpful, made the drop easy !

Sahara V. 
Évaluation :
5

Very friendly

EDWARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATIE A.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Benjamin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW L. 
Évaluation :
5

The gentleman we returned the truck to was very friendly and knowledgeable! I would definitely recommend this location for all your U-Haul needs!

robin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLEMAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWSON M. 
Évaluation :
5

Nothing needs to be improved! This location is perfect and super clean. The manager was friendly and made the process go so smoothly and he explained everything really well. I enjoyed meeting him and I will definitely use this location again for Uhaul and storage.

NORAH S. 
Évaluation :
5

Nice job!

RACHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keairra C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara B. 
Évaluation :
5

Armand was a pleasure to work. He is vey friendly and willing to help the customer in any way that he can.

Lisa W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley G. 
Évaluation :
1

Check the trucks out before renting so the clients don't have so many issues.

Sylvian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Nothing..I was very pleased with the courteous and prompt checkout. My experience with all of your U Haul personnel was outstanding. I had to change trailer size and move my date of departure 2 weeks later.i am very impressed and will use uhaul again and recommend you to friends and family. Thank you all. Rosemary Snell

Rosemary S. 
Évaluation :
5

Rien

FAITH F. 
Évaluation :
3

i didn't like the charge when the miles was up what i paid i understand i had the truck for three but 270 that is alot

THEDA S. 
Évaluation :
5

excellent storage and manager

Roy W.  |  Réservation 
Évaluation :
5

Melissa at this location was awesome. She offered to help find me a truck since 1-800-go-uhaul failed to do their part. Melissa also gave me her cell# just in case we needed her after hours.

Connie S.  |  Réservation 
Évaluation :
5

The manager was great. There was some issues come up with the booking, but she had a plan and a way to fix it immediately on 2 separate occasions. She even helped us move and was always available.

TIMOTHY G.  |  Réservation 
Évaluation :
5

Melissa and Armand are more than helpful!. I arrived at the storage unit, I needed to leave things on the truck for the morning and Armond helped me with a lock!

Amy L.  |  Réservation 
Évaluation :
5

I am very happy with the experience and would recommend to everyone that needs them.

James David C.  |  Réservation 
Évaluation :
5

What a gem you have in your staff! She was very helpful, and went above and beyond to help us get what we needed! Our thanks to her!!

Wendi R.  |  Réservation 
Évaluation :
5

The lady who works the desk, I believe her name is Donna, was exceptionally nice and helpful. She made my experience much more pleasant and is a great asset to the company.

DUSTIN W.  |  Expérience générale 
Évaluation :
5

Dedria was always a pleasure to communicate with each month when I paid by phone. I was totally satisfied and secure with leaving my things in storage at Cartersville Storage. I will recommend it.

LAURA Y.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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