Le client n'a pas laissé de commentaire.
James R. | Expérience générale
Customer Reviews for Cartersville Self Storage Center
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Outstanding customer service
Corey B.The process for picking up and returning is too tedious. The costs are also way too high.
Lindy K.The man who helped check us out was awesome!
Samantha C.The overall experience was great! I was well taken care of and the personnel made sure I was understanding of everything!! We'll definitely be back!!
Khyri R.This review has nothing to do with Cartersville self storage but with U-Haul in general... We were supposed to pick up a truck at 9:30 am on Saturday morning in Rockmart at the U-Haul dealer. They called us as we were on our way to pick it up and told us that we would not be able to get a truck until 4:00 p.m. that afternoon. This was after the reservation had been made and the truck had been paid for in full. We had movers that were supposed to be at our house at 10:00 a.m. that morning to fill our truck (also hired through U-Haul). So I had to call them and postpone them coming. We checked every U-Haul dealer in town and no one else had a 26 foot truck available that day. Every place we called seemed like no one knew what the other person was doing. They were all giving us a different stories, different times for pickup, and different locations throughout the day as to where we would be getting a truck. Finally after still not having a truck by 1:00 p.m. my movers informed me that they could not be at my house until Sunday at noon because they overbooked their jobs (even though they had been paid in full for 7 hours of labor). I had several family members that had come in from out of state to help with the move. This not only inconvenienced us but inconvenience them as well as they had to take another day off of work without pay. Finally at 2:50 that afternoon we got a call that we could pick up our truck at 3:45, of course from a different location further away. We ended up getting the truck back to our house around 3:40 where my husband and our guest from out of state had to begin loading the U-Haul truck ( we were running out of time and had no movers that day). So of course by the time the movers got to my house on Sunday at 1pm, not noon as promised, They only had a couple of hours to get a four bedroom home loaded, driven 45 minutes away, and unloaded again. Of course that did not happen and we had to pay for extra time on our u-haul. I will never ever rent from or recommend U-Haul to anybody ever again. This was the worst moving experience that I have ever had. I spent almost $1 300 between their truck and hiring their movers. This was the worst experience I've ever had moving and I'm 58 years old so I've moved many times. I really can't say enough bad things about this whole disaster of a move. I will forever only say negative things about U-Haul and their employees. By the way the movers only worked about 4 and 1/2 hours and I paid for them to work seven. I give all of them zero stars.
Robert S.The man running the place was very professional and helpful. He is the reason I will use Uhaul again.
gerald R.Great location, clean and secure, super attentive and friendly staff and reasonable rates. I would highly recommend this facility.
Cassandra C. | Expérience généraleI very seldom write outstanding reviews, but I felt as though this had to be noted. I have rented quite a few UHAULS over the last 6 years and none (employees included) stuck out the way this location did. I, myself, am in the customer service business so I am very particular. Armand Derrico not only provided fast and polite service but also showed his human side, which you just don't find anymore. He was extremely hospitable and knowledgeable. It's employees like this that will keep me going back to this location EVERYTIME!! Thank you. He is a great asset to your company.
Alicia H.I wish I could give this place 100 stars. The gentleman was so kind and courteous and quick. I have never had another Uhaul experience quite like this one. Fantastic. Keep up that kind spirit!
PHILLIP R.The best service ever from start to finish. From the individuals I spoke with at the admin office who forwarded messages to Mr. Armand. He returned my calls and made things happen. I appreciate the professionalism of all at the Cartersville GA location. Self Storage Uhaul. I traveled from TX to GA and he was waiting, ready, willing, and able to assist myself and my Mother. If you need any U-Haul needs in the Cartersville GA area, 269 Cassville Rd is the place to go. Thanks again. C.B.
Carolyn B.Agent went out of his way to accommodate me. No complaints.
Randy E.The door lock on the driver's side was broken. It made it very difficult to unlock the door. I had to unlock the passenger side door and crawl through. I rented the truck at 12pm or 1pm and it was due back by 8pm? I thought I would have it for 24 hours. So I was charged an extra $39,95 for another day rental. The man managing the location is very nice and pleasant to deal with. His customer service is great. After being charged an extra day and the issue with the door lock, I'm not sure I will use Uhaul again.
BRYAN S.Nothing everything was great.
FRANKLIN H.Great gentleman, super helpful and kind
BRIAN G.Armond is the absolute best and outgoing storage facility owner! He goes above and beyond to make sure your needs are met. Highly recommend this facility if you're needing to store your belongings
Tony P. | Expérience généraleThe man was super nice! However I got billed by the return location fir an extra day and mileage I payed for at the pick up location! How do I get refunded? $116 and change.
Robert D.Store representative professional and provided great customer service
RHONDA E.Very helpful and friendly!
Chris N. | Expérience généraleExcellent service à la clientèle
ROBERT B.Armand was great and very helpful.
NICOLE J.Everything was ready and available for me to pick up with no problems. Thank you!!
VIVIAN FLECHA F.Very clean facility, super friendly and helpful staff. Would rent again.
DOUGLAS N.Everything at this dealer was great. The man was friendly, kind and explained everything that he was doing in detail. The first drop off dealer ( Victory Fuels) was terrible and so was Edward Higgins Jr. who I have been corresponding with via mail. Edward was rude, unwilling to hear my side of the story, and basically did not care how I was treated by Victory Fuels.
JAMES B.Very friendly and excellent service
TIMOTHY O.The staff at the storage location where I picked up a U-Haul was excellent. He was able to help me get my equipment connected to my van, and when I came back to drop off the trailer he was able to expertly put the trailer back in his place and get me out of there quickly. The area was easy to maneuver in, and the trucks and trailers were laid out in a very organized fashion.
DESMOND T.Thanks Armand!
DANA M.Nothing at all... the customer service here is over the top and will help you however they can .
STANLEY S.This location have more vehicles to choose from Easy mobile drop off
Ronnie B.From the moment I walked through the door customer service was excellent. Very knowledgeable and friendly. I'd highly recommend this location on ur rental needs.
BRANDI P.I drove the vehicle 8 miles and returned it. I was charged $45 ...ridiculous
GABRIEL N.Gray experience at both pick up and drop off.
WILLIAM L.N/C
CLEVELAND N.Friendly staff and easy process.
Jerry A.Nothing yall are doing an awesome job keeping it up
DALTON S.Armond was an exemplary helpful representative of the uhaul experiance he was so helpful it just made what could of been a poor day turn completely around and was a very productive and postive day thanks to Armond he really saved the day just the most helpful person I've meet in the uhaul business to date. He deserves my recommendation and I hope he will be thrre next time if i ever was to need another I'd definitely go see him first thanks again Armond.
Travis C.Rien
MYTRICE P.Nothing. The customer service provided was exceptional!
BRANDON J.5 stars service!!
LEANARDO Y.Excellent customer service
Louis Q.Wouldnt change nothing
Michael R.Storage facility was well kept, secure. Easy access to unit. Affordable. Friendly manager.
Debra W. | Expérience généraleGreat service
SAMUEL S.Armond was very nice and very helpful, made the drop easy !
Sahara V.Very friendly
EDWARD P.The gentleman we returned the truck to was very friendly and knowledgeable! I would definitely recommend this location for all your U-Haul needs!
robin F.Nothing needs to be improved! This location is perfect and super clean. The manager was friendly and made the process go so smoothly and he explained everything really well. I enjoyed meeting him and I will definitely use this location again for Uhaul and storage.
NORAH S.Nice job!
RACHAEL L.Armand was a pleasure to work. He is vey friendly and willing to help the customer in any way that he can.
Lisa W. | Expérience généraleCheck the trucks out before renting so the clients don't have so many issues.
Sylvian C.Nothing..I was very pleased with the courteous and prompt checkout. My experience with all of your U Haul personnel was outstanding. I had to change trailer size and move my date of departure 2 weeks later.i am very impressed and will use uhaul again and recommend you to friends and family. Thank you all. Rosemary Snell
Rosemary S.Rien
FAITH F.i didn't like the charge when the miles was up what i paid i understand i had the truck for three but 270 that is alot
THEDA S.excellent storage and manager
Roy W. | RéservationMelissa at this location was awesome. She offered to help find me a truck since 1-800-go-uhaul failed to do their part. Melissa also gave me her cell# just in case we needed her after hours.
Connie S. | RéservationThe manager was great. There was some issues come up with the booking, but she had a plan and a way to fix it immediately on 2 separate occasions. She even helped us move and was always available.
TIMOTHY G. | RéservationMelissa and Armand are more than helpful!. I arrived at the storage unit, I needed to leave things on the truck for the morning and Armond helped me with a lock!
Amy L. | RéservationI am very happy with the experience and would recommend to everyone that needs them.
James David C. | RéservationWhat a gem you have in your staff! She was very helpful, and went above and beyond to help us get what we needed! Our thanks to her!!
Wendi R. | RéservationThe lady who works the desk, I believe her name is Donna, was exceptionally nice and helpful. She made my experience much more pleasant and is a great asset to the company.
DUSTIN W. | Expérience généraleDedria was always a pleasure to communicate with each month when I paid by phone. I was totally satisfied and secure with leaving my things in storage at Cartersville Storage. I will recommend it.
LAURA Y. | Expérience générale