Le client n'a pas laissé de commentaire.
JOSE B.
Customer Reviews for Cary Moving
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I love these guys-- they look out after the customer not the money- Paid 40 and another place closer to me was 118 .. CARY MOVING IS THE BEST
ELIZABETH T.This individual was impolite and dismissive. One word answers and did not address our questions properly. We felt uncomfortable. This individual desperately needs either a job that is not client facing or a Dale Carnegie course.
Kristopher W.Awesome rental! Great location, guy really knows his stuff!
EDWARD T.More politeness perhaps?
MUKESH K.The uhaul employees at the location left without setting up the mobile pick up. When I tried to get the truck I reserved the app directed me to go and talk with an employee inside and the office was closed. So I had to spend an hour on the phone being directed to a different uhaul department constantly for an hour. At the end I had to get a truck from another location miles away.
AYSE K.The truck was horrible it shook you couldn't hear anyone talk the truck was so load road noise.
WINSLOW L.We normally have good service here, but wasn't up to prior experiences.
JOHN N.They seemed a bit frazzled and overwhelmed when I arrived. It took a while to get my key too.
Katherine M.Best Uhaul experience in years. Highly recommend Uhaul in Cary!
Christopher M.This location was extremely busy and we really appreciate the focus and attention to fully handle each customer's needs before moving to the next.
Deborah T.The one worker was very busy. Probably understaffed like everywhere these days.
DAVID C.As far as our experience….nothing! Great experience…
LAWRENCE P.Easy process, the guys were nice and very helpful
MICHELE G.Everything good
QUAMI W.Tow dolly was installed incorrectly, it detached while driving the U-Haul truck. Damage was caused and me and my children's lives were put in harms way. I have requested a refund. There was also trash in the vehicle from previous renters I would assume.
KYA R.Boston and Tristan moving crew were outstanding and a pleasure to work with. The owner/manager was great. A very fair and economical place to rent UHaul services. My first choice from now on.
JAMES F.Cary Moving employees were phenomenal!!! Would recommend 10/10!
Antony A.Great selection of inventory and knowledgeable/friendly personnel.
CHARLES A.Disappointed with drop-off. Went during business hours, but no one was there. Was able to drop-off via the app.
Jerome H.We had a pickup scheduled for 7pm, the same time the location closed. When we tried to check in online, the website crashed and we were unable to get the code for the keys in the drop box. We asked the workers at the location just before they left, and they told us they couldn't do anything to help get us the code, and left shortly after. We stayed on hold with Uhaul customer service waiting to talk to a representative, and the call was dropped after an hour without ever hearing from a rep. We talked to roadside assistance, and two of them stayed on hold with customer service for an hour trying to help us, without ever reaching a representative either. We eventually had to go home without a truck that night after spending two hours in the parking lot (along with another couple who were also unable to pick up a truck that they had reserved for 7:30), and discovered that the website now thought that we had already picked up the truck, despite never giving us a code for the keys. After calling customer service again, we finally got a call back from them late that night, and they indicated that the keys were left in a box at the back of the truck and gave us a code. We went back to the location late that night and found no box, and the code that we were given could not be used on the dropbox either (the code that they gave used letters, while the dropbox had numerical codes). Finally, we went back to the location early the next morning as soon as it opened, and the employee who was opening was able to get us the keys to the truck we had reserved the previous night. He was very quick and helpful. Returning the truck later that day was uneventful, particularly by comparison to picking up.
Carson G.Rien
ALVIN P.My reserved 20' truck was not at the reserved 5505 Commercial Ave. location. I drove to the next closest location with a 20' truck 500 E. Chatham, Cary. Uhaul's screwup caused me to move much later, getting caught in a rain downpour, which caused my movers to have to stop the move and start back the next day. Thanks to Uhaul, everything that could go wrong did go wrong with this move. What a bunch of dumb bunnies!!!!
KIM E.The store associates were very helpful and pleasant. I had an issue that I needed to resolve with uhaul for a previous rental at an out of state location but the store associates helped me gather all the information that I needed. In a matter of minutes the issue was resolved and I was able to secure my new rental and be on my way. Cheap pricing, clean location, and very polite/knowledgeable store associates. I'd definitely use this location again.
RODNEY M.Keep it simple and honest.
TYLER P.Excelente
RICHARD ALEXANDE P.This location is awesome! I rent trucks all over Raleigh,NC and this is one of my favorites to rent a truck from. Costumer service is top notch!!
JARROD M.The people at this location are always very nice and helpful. I go out of my way to use this location because I always have a good experience there.
PHYLLIS C.Great staff
phyllis C.Repair your trucks, get dealers without attitude. Fix this truck, refund $39,95 to me, read the email I sent with details of the experience. I rent from u haul plenty, and I know better, and have higher expectations based on many other experiences.
Rick A.Rien
LEON W.The staff was incredibly helpful. When we arrived we were informed that there was a less expensive way to rent the truck we were using, so the employee updated our contract & we received a much better deal. I was ecstatic, to say the least, & will be sure to share that story with anyone looking for a local U-HAUL rental location. Thanks so much!
KAYLA M.Employees were professional as well as courteous! Renting from Cary moving was a breeze. Will use them again without hesitation.
BLANCHE C.We were checked out in less than ten minutes. Excellent service à la clientèle.
Lola C.Keep up the good job you are already doing, don't let it slip.
SUSAN C.Faster process to pick up truck.
MICHAEL Z.Very profession group. Made the process painless
Michael S.Stay nice
ALFRED W.Agent on duty was extremely helpful, polite and well informed of his duties and equipment. I have lived in this area for the last five years and when needed will always use this U-haul vendor.
SHELIA H.Great Customer Service & Location, truck was nice and clean and rental cost was within reason.
JERI G.