Customer Reviews for Cary Moving
(Concessionnaire U-Haul dans le voisinage)

4 708 évaluations

500 E Chatham St   Cary, NC 27511

(919) 460-0464

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 7h pm
  • Sam : 7h am à 6h pm
  • Dim : 8h30 am à 1h pm

Services dans cet établissement :

Pour nous contacter

(919) 460-0464

500 E Chatham St
Cary, NC 27511

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 7h pm
  • Sam : 7h am à 6h pm
  • Dim : 8h30 am à 1h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rajagopal R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Greg at Cary Moving went out of his way to set up the lighting for our trailer when we were unable to do so ourselves. This came in the wake of U-Haul changing my pickup site less than 48 hours before pickup, away from a U-Haul specific site that promised fixes in the event something went wrong with the trailer/hookup (lights, for example...). Greg absolutely did not have to help us (especially since he was not contracted to do so!) and we were so, so grateful for his kindness. I would highly recommend his business and services to anyone in the Triangle region of NC -- he's truly a class act, and really saved our move. As for U-Haul itself, I'm very disappointed. Again, my pickup site was changed less than 48 hours before scheduled pickup, and they offered little help in the wake of the issues with my lighting. I specifically picked a U-Haul moving and storage center because I had never towed a trailer, and they advertised on-the-spot review/fixes in the event of any issues with trailers. Once my site was changed I even called to confirm the new site would do the same; despite the fact that a U-Haul customer service rep told me they would, this is clearly not a service provided at a 3rd party site such as Cary Moving. Before Greg at Cary Moving offered to help, I was told by 2 U-Haul sites in the region (including the one I originally booked at) that "no technician was available on Saturday", so they were unable to help -- this is NOT how you run a service business! If it wasn't for Greg going out of his way to help us, we would have been stranded in North Carolina with no lights on our trailer, forced to delay our move by 2+ days until we could get into a U-Haul service center. This is unacceptable from U-Haul. Again, Greg and Cary Moving are all-stars, and I cannot recommend them highly enough; they are truly great people with an excellent business and ethos. Next time, I'd work directly through their business instead of risking another U-Haul disappointment.

Aaron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMDEN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jermaine F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard A. 
Évaluation :
5

Just keep being good people

karen F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Nice lady at the desk very personable n the man checking me out very nice too

John M. 
Évaluation :
1

The truck was not ready at my scheduled pick up time of 6:45. The agent Kim then changed it to the 24/7 but did it incorrectly thus when I got the Uhaul 24/7 app would not work. Called customer service had to wait for 1 hour 45 minutes to get through for them to only tell me they could not help. I was not able to pick up my truck on 6/13 had to come back on 6/14 when the office was open for the reps to tell me the app sometimes doesnt work. Then it should not be suggested for use . Owed $50 credit

Heather B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna P. 
Évaluation :
2

I did not get the size truck I reserved. I also did not get the location I reserved. This cost me time and certainly gas money for the larger truck.

tom K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alberto F. 
Évaluation :
3

I reserved a truck in Clayton since I live in Benson but it was changed to the Cary location which is 40 miles away. This location was a little tricky to find.

Randy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kealany G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michal S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Easy pickup and easy return…. Excellent service 👍

Nancy P. 
Évaluation :
4

The truck size I had reserved was unavailable, forcing me to a smaller truck which resulted in multiple trips. I was paying my crew by the hour, resulting in an extra $150 in cost.

Timothy H. 
Évaluation :
4

Service was fast and efficient.

Art K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jermaine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james C. 
Évaluation :
5

I really cannot offer any suggestions for improvement. This company has always taken care of me and continues to achieve a high level of customer satisfaction.

connie V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron M. 
Évaluation :
5

Cary Moving was fantastic! They have every last minute supply you would need. The truck rental pick-up and drop off were both fast and seamless.

Shannon M. 
Évaluation :
5

Awesome help from manager when the truck we had reserved wasn't returned in time.

Ryan L. 
Évaluation :
4

Dropped off while closed...

Daniel R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie P. 
Évaluation :
5

No issues.

Russell K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ricardo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

el H. 
Évaluation :
3

Customer service person was not the friendliest when I suggested switching from trying to do the transaction on my phone to in person. BTW the app was confusing as what I needed to do next.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry L. 
Évaluation :
5

The 6 X 12 trailer had a gas smell when we opened it. It seems like someone had either equipment with gas or a gas can in the back of the trailer. We left the doors open for a while before loaded and it helped some.

jay H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wayne L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebekah S. 
Évaluation :
4

My experience with U-haul this time started out badly. Fortunately U-haul employees listened to me, understood the problem and did what they could to make me happy. I've used U-haul before and will again, although I will always make sure the tail gate on the rental pickup works.

MARGUERITE T. 
Évaluation :
5

Excellent service à la clientèle

gregg K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

VIRENDRA P. 
Évaluation :
5

The staff was friendly and professional.

james Y. 
Évaluation :
5

Helpful, friendly, and super-quick!

William M. 
Évaluation :
4

Staff was very friendly

craig D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anabel B. 
Évaluation :
5

Increase sustainability initiatives

Lauren W. 
Évaluation :
5

Best Uhaul location in the Cary/Apex area by far. I have used many different ones (mainly due to availability of a certain size or day) but will always use the Chatham St location if possible due to excellent service, no waiting, and clean.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

surafel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian W. 
Évaluation :
5

The staff is very friendly and I wish I hired them to move my house instead of who I ended up with.

jevon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JohnD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shearin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose H. 
Évaluation :
3

Employee was busy FaceTiming his friends. Picked up the phone 3 times while I was there and told them all to “hold”. While he was just sitting their. Hooked the trailer up but did not go over the trailer with me nor to check the lights on the trailer.

noah A. 
Évaluation :
5

These guys were on top of their game best experience I've had at a U-Haul to date! Definitely coming back to this location.

Wayne B. 
Évaluation :
1

Rude customer service

Ashutosh C. 
Évaluation :
2

Improve the area where trailers are dropped off. The trailer ran away with my wife, knocking her to the ground and causing her left leg to need 5 stitches and a fractured right ankle. The receiving area should be more level.

Peter W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delbert W. 
Évaluation :
4

Have the representative be a bit more personable and attentive to customers needs and concerns and be able to address them and offer options if things can't be resolved there or by him.

Jose T. 
Évaluation :
3

The agent that checked me in was on the phone to his girlfriend the entire time. He even told her, its ok, I can multitask.

Henry K. 
Évaluation :
5

I have a very very big concern about the final cost of the rental versus what I thought I had to pay

paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
1

Avoid this location (500 E. Chatham Cary, NC) at all costs! Ripped me off on level of tank "fullness" when I returned. I traveled 81 miles total 70 % if it was highway mileage. I put 7 gallons and they charged me 6 more gallons worth at a inflationary rate- 13 gallons to go 81miles!!! Also when I opened the truck at my initial destination the floor had quite a bit of dried mud/ dirt that I had to sweep out! Terrible franchise! Will never ever deal with and you shouldn't either

Daniel B. 
Évaluation :
5

The sales staff was extremely helpful and informative. This was my first rental at this location and I was impressed.

Jean S. 
Évaluation :
3

Mobile check-in took too long to verify. Fuel was charged for even though gas was put in the truck with more fuel than what it was rented with.

Gift C. 
Évaluation :
5

Staff was helpful and worked quickly.

Chris R. 
Évaluation :
1

Clean the vehicles and act like you have some remorse when an issue that could have injured someone is brought to your attention. The entire floor of a 26' truck cab was covered in oil and when I told the representative about it and how the movers I hired through U-Haul were visibly sliding down the truck ramp because their shoes were greasy, I got an “Oh, ok.” and was moved along like it didn't matter. So we had to clean the floor ourselves while U-Haul will be the first to dock and charge you for unfolded furniture blankets or not enough gas in a rental at exorbitant prices. But the fact that my original truck reservation was canceled two days before an entire house move with no communication or recompense is ridiculous. There is no stock in customer satisfaction, apparently. And then this atrocity with the oily floor. I'm just another buck for some wealthy shmuck. Just shameful.

Adrian M. 
Évaluation :
5

This person who helped us was knowledgeable and didn't waste our time. It was a really good experience. Great employee.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnstuart O. 
Évaluation :
4

The location crew is top notch. The truck, however, was pretty ragged. For 45 miles for almost $90, the truck should not have a passenger door that is hard to open or an engine that needs a tube up. All said, I'm reasonably happy with the transaction and will return to this location again.

michael P. 
Évaluation :
5

Good experience as always.

LEO S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cesar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
1

Two tires blew and had to be replaced at 3am then the running lights went out. The floor had not been cleaned at all

richard O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan H. 
Évaluation :
1

The guy who hooked up the trailer didn't tighten the trailer to the ball on my receiver hitch and it literally fell off. Then when I had the trailer was loaded and I drove to my destination I didn't make it very far before it started swaying really badly. I did notice that the trailer tires were very old. One was going flat. I had to stay in a hotel overnight due to your improper equipment maintenance.

John B. 
Non les évaluations ont été soumises pour cet établissement.

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