Customer Reviews for Cascade Park Self Storage
(U-Haul Neighborhood Dealer)

779 évaluations

16015 SE Cascade Park Dr   Vancouver, WA 98683
(Near the Fisher's Landing Transit Center)

(360) 356-1172

Heures

  • Mon–Fri
    De 10 h am à 6 h pm
  • Samedi
    De 9 h am à 4 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 2/20/2023: Fermé
  • 4/9/2023: Fermé
  • 5/29/2023: Fermé
  • 6/19/2023: Fermé
  • 7/4/2023: Fermé

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Services dans cet établissement :

Pour nous contacter

(360) 356-1172

16015 SE Cascade Park Dr
Vancouver, WA 98683
(Near the Fisher's Landing Transit Center)

Services dans cet établissement :

Heures

  • Mon–Fri
    De 10 h am à 6 h pm
  • Samedi
    De 9 h am à 4 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 2/20/2023: Fermé
  • 4/9/2023: Fermé
  • 5/29/2023: Fermé
  • 6/19/2023: Fermé
  • 7/4/2023: Fermé

Show All Hours

  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Kim was the best person I have had the pleasure of working with at any uhaul location.

Brigham L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas C. 
Évaluation :
4

The older woman that works the office is friendly, professional and the model of customer service. Don't lose her. Reward her. TQC

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL F. 
Évaluation :
5

The staff at this location were very friendly and knowledgeable.

Sean E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Minsheng L. 
Évaluation :
5

Friendly service, clean truck, easy location to get to.

lyle K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin T. 
Évaluation :
5

Kim was amazing. She went above and beyond to make my experience excellent

Jerry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
4

Pick up was relatively easy. A little challenge off hours due to permissions for phone to use location and camera, but it worked out. Return was easy and on site staff was very helpful. No place to leave a car when picking up, so plan for that.

Darin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven L. 
Évaluation :
5

Kim at the front desk was amazing and gave excellent customer service. She explained everything to us so thoroughly and made the process seem so simple. I will definitely come back again and recommend to all. Thanks Kim!

Amy B. 
Évaluation :
5

Very Friendly and awesome!

Aaron T. 
Évaluation :
5

Perfect from beginning to end. Loved the staff here, they made all the difference.

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia L. 
Évaluation :
5

Excellent service. Vehicles need to be issued with a FULL tank of gas.

CHRISTOPHER H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek H. 
Évaluation :
5

Keep doing what you're doing.

Dean B. 
Évaluation :
5

Nothing.

amy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron W. 
Évaluation :
4

However, I have but one issue with the 10' truck's fuel gauge. The contract shows 3/8, but I see closer to 1/4 (around 5/16). When done, I filled by giving one extra gallon to make even at 3/8. U-haul owes me one gallon of gas at $5. Please adjust the setting. Your reimbursement would be greatly appreciated. Thanks, John L

John L. 
Évaluation :
5

Kim was extremely helpful and friendly. Promote immediately.

ward K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evgenii P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA LEIGHANN I. 
Évaluation :
5

Been there 6 years and has always been excellent. Merci.

Marlene H. 
Évaluation :
5

Very nice place with exceptional staff and fabulous location.

MaryEllen M. 
Évaluation :
2

I'm sure the experience is much better when the location is open, but picking up a truck on Sunday is another story, and I'll not do it again. Though I made a reservation about a week ahead of my pick up date, I was not able to complete the required steps until LITERALLY AT THE LOCATION. It literally required me to have my GPS show as at the location, or to scan a bar code at the location. They required photos of myself, my license, and additional information that was never requested when the reservation was made. I was over half an hour late because of their "approval" process that should have been completed AT THE TIME OF RESERVATION. If there was any other reasonable option, I'd probably not use U Haul again.

Ryan R. 
Évaluation :
5

Easy drop off. I made a mistake and filled up the fuel to full tank when I shouldn't have.

Ruben R. 
Évaluation :
5

Everything went very well and we could not think of any way to improve, yeah! Would like to give a huge shout out to the excellent staff, all very helpful and friendly, and especially to Kim, the onsite manager, who personifies the gold standard of professional and courteous customer service in every way, thank you very much!

Walter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

The manager/ employee was very accommodating and everything went very quickly and smoothly. Couldn't have been easier or better. ( And no...I'm not related to her ir getting any sort of compensation for saying this!)

Charles C. 
Évaluation :
5

Customer service was exceptional with all the scheduling changes I had to make l and I would recommend uhaul to anyone. Louise

Louise F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABDULLAH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lula G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie W. 
Évaluation :
5

Customer service was above and beyond. Thanks so much.

Dawn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda L. 
Évaluation :
2

Although website and Uhaul listed it as open, they are now closed Sundays. No clear instructions on return with tiny lot. Faded pavement markings for truck parking. Spent 15 minutes on phone with Uhaul to figure out how to return.

Jeffrey W. 
Évaluation :
5

Nothing...the phone app is a huge selling point for me. The pickup and drop-off are so easy.

Stanley L. 
Évaluation :
5

Nice people at this location, easy access.

anthony R. 
Évaluation :
5

Thank you Kim.

Alexandra B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CASSANDRA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose eucario M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ioannis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexandra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R. 
Évaluation :
5

Kim is great. Very helpful. Process was quick and easy.

Timothy R. 
Évaluation :
5

Great help! We needed a quick transport vehicle for a couple hours, and they had it on-hand, and made sure we had everything we needed for an easy move.

Joseph M. 
Évaluation :
5

everything was perfect!

Fred C. 
Évaluation :
3

You need to do a better job of protecting your trucks. The catalytic converters are getting stolen ALOT.

Todd M. 
Évaluation :
5

Thank you, Kim, for all of your help!

Anna K. 
Évaluation :
5

It was great. It would have been nice for the online reservation to show that there was an after hours electronic checkin option. And show that the reservation time included the night and next morning until opening time. And show hours of local gas station(s). I ended up finishing near midnight and gas station was closed. So to top off the gas I had to wait until the next morning. Since the U-haul office didn't open until 10am I had plenty of time to do the electronic checkin. Thanks to the lady at the office that called to confirm my late pickup and gave me the options.

Aaron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORU S. 
Évaluation :
5

Great customer service by Kim.

Raymond S. 
Évaluation :
3

The sight overall was great and the owner lady at the location was amazing! She was very helpful and deserves a raise. However this was not my designated pick-up location which costed me 2 hours of moving time. The truck also had an axel alignment issue which caused us some stress during the 2 300 mile drive. This is no way the location's fault but corporates fault for how they run their business.

Sierra K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian O. 
Évaluation :
5

The lady at the front desk was wonderful with answering all of our questions. She was all by herself and was doing an amazing job helping everyone. Give her a raise and another employee to support her.

ejaterine B. 
Évaluation :
5

Alex was very helpful. And we have had great experiences at couple of UHaul's we have rented from in the past. We rent a storage unite from 162nd and 15th in Vancouver, WA and they a re very organized, friendly and helpful.

Rob J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson H. 
Évaluation :
1

Customer service was subpar. Truck was filthy. Dog hair in truck. Inside of the cab was sticky. Bed was full of rock and gravel. I expressed this to the lady during my pre trip check. My concerns seemed to go unnoticed. Upon returning the pick-up hours earlier then I had reserved it for, I again expressed concern for the filth of the truck. The lady only identified as "relief manager" was nonchalant and directed me to call corporate. She was insensitive and nonchalantly sarcastic. I returned the truck earlier than I was supposed to due to allergies of the uncleanness of dog hair. I had to go rent an additional truck to complete my needs at another company

Steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian V. 
Évaluation :
5

Staff was friendly and helpful

TREVOR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEN C. 
Évaluation :
5

be able to apply the correct quoted price in a timely manner The first contact with uhaul went to Bobbie and she took down the wrong phone number so when I did not receive a conformation text I called another uhaul number and Andrew was not able to help and had to transfer me to customer service with a very long hold time Asia had difficulty and switched me over to Kendal and then we continued on the same path when we met Kim at the location of pick up. All representatives were very nice and tried to help just did not have all of the tools available to make this streamline transaction.

Timothy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean K. 
Évaluation :
5

Great experience overall

Erik R. 
Évaluation :
5

Say thank you to the lady working at this location April 2, 2022. She was amazing! Customer service was phenomenal

Aalaysia S. 
Évaluation :
5

Kim was fantastic. Helpful, and very friendly, thank you for the great service

Spencer W. 
Évaluation :
5

My drop off location was a great experience, however customer service at 1-800- go-haul was horrendous. They need to do much better with communication.

Jocelyn J. 
Évaluation :
5

Excellent service à la clientèle. The owner is a super nice lady. I will only rent from this location.

Dennis W. 
Évaluation :
4

The location was great. It was Uhual who over charged me and overdrawn my account and then told me I had to call my bank to get it worked out even when they admitted it was the wrong charges. My bank said it was uhual job to contact my bank to make it right. Here we are 2 weeks later and ny account is still overdrawn with the wrong charges still on there. I will not recommend them ever until they make it right and pay my overdraft fee. I was a loyal customer that used their services many times prior.

Chelse R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanton N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

The absolute kindest service! So friendly. We're so grateful!

Rachel S. 
Évaluation :
5

Na

chiquita K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL I. 
Évaluation :
5

Excellent service for my entire rental experience! I highly recommend Cascade Park Self Storage and Uhaul!

Tamara M. 
Évaluation :
5

People were super nice. They instructed us on using the equipment. We also hired 2 men to help move and they were so good and friendly. Great place!

COLLEEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C. 
Évaluation :
5

Great customer service, thanks Kim

Ian B. 
Évaluation :
5

Customer service was excellent. Truck was the perfect size for my move. Thanks

ANDREW R. 
Évaluation :
5

Agent was very friendly and walked me through the process of the phone checkout and pointed out what was covered and what wasn't with the safe move insurance option. Also showed me the tow off button since I was not towing anything. Great experience thank you.

Ricardo T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOT M. 
Évaluation :
5

Receptionist was knowledgeable and very helpful.

GEORGIANA B. 
Évaluation :
5

Kim at this location was amazing. So friendly and funny! She was such a pleasure to work with, I will definitely send people her way if they need storage or moving trucks. Thanks to Kim!

Kirstin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Non les évaluations ont été soumises pour cet établissement.

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