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Robert Thompson
Customer Reviews for Cascade Park Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Easiest pickup ever and the gal working there was so nice and friendly and personable!
Kristie FochtKelly is so kind and funny, thank you for making our rental a breeze! :)
Lauren ArmaninoFriendly, courteous staff. Good service and very professional.
roselin gallamoreOutstanding and consistent excellent communications and support from our Cascade Park UHaul staff / and special to the excellent staff person working today and provided a solid customer service experience. I am a regular and plan to continue using this specific location for my personal and business needs. Great team here
Kirk PawlowskiGreat customer service, location owners were very helpful and friendly! Made the process so easy
Madison MumfordThe online staff and the person at the pick up location were fantastic and very helpful! The online app has a few issues. The system kept buffering and not downloading the photos. The off duty lady in Vancouver went above and beyond helping us out. Merci.
Gerald AdcockStaff was unusually helpful
Mark GlaessGreat customer service. Outstanding experience!
Jerome SullivanBuy better quality tape
Hannah MonesThe great lady from that location helped me with my rental process
ALEXANDER LOMOVThe staff were condescending and not helpful. There is no room for parking here, and it's difficult to maneuver the big trucks. The employee did not do a vehicle walk-around with us, nor did they offer to check the fuel level or provide a receipt. I felt very uncomfortable just leaving it with them and receiving no confirmation or proof of my drop-off.
Matthew Graythe staff here are kind and easy to work with.
Brenda McAllisterI was easy in and easy out. Outstanding facility.
Brenda McAllisterI had a great experience there, friendly people, clean working truck. I only wish the online check-in information that I typed in transferred to the store's computer so They didn't have to ask me all the same question s again. I had decided that I didn't want to rent the furniture dolly which I changed online, which wasn't changed at the shop. It's a minor irritant, I will use them again.
Nancy GibertKelly was AWESOME!! Made sure we knew where to drop off and quickly let us know all was completed and closed out. Fabulous, stress free service!
Nancy ChallmanThe staff was friendly, knowledgeable, and very helpful.
Erik HansonOnce again the staff was friendly, helpful and this is the best place to rent a uhaul in Vancouver!
Terese StacyAll good👏
Jodie Hope-WojnowskiGood service. Would use them again.
James HartJoe was very helpful, explained the process, corrected my order. All around great experience. I'll definitely use the services again.
Casey McVayEngine light came on as soon engine started. No resolution. Regardless the truck was driven for local move.
Sally TavaresSuper friendly, very helpful even with the request being last minute in a weekend 🙂 thanks.
CONNIE EAGLEVery helpful and friendly staff.
Christina HaughtGreat location and as always great service!
Steven LewisVery nice facility with quick and friendly service. The paperwork was ready to go and the return process was quick and easy
Paul FiteEverything went well, no complaints. Good customer service
LINDA LE VANDERKim was very welcoming and made the transaction super easy! Always appreciate customer service such as hers!!
Jamey DuffyKim was the best person I have had the pleasure of working with at any uhaul location.
Brigham LambleyThe older woman that works the office is friendly, professional and the model of customer service. Don't lose her. Reward her. TQC
THOMAS CLOCKThe staff at this location were very friendly and knowledgeable.
Sean EllisFriendly service, clean truck, easy location to get to.
lyle kargelKim was amazing. She went above and beyond to make my experience excellent
Jerry JohnsonPick up was relatively easy. A little challenge off hours due to permissions for phone to use location and camera, but it worked out. Return was easy and on site staff was very helpful. No place to leave a car when picking up, so plan for that.
Darin BowmanKim at the front desk was amazing and gave excellent customer service. She explained everything to us so thoroughly and made the process seem so simple. I will definitely come back again and recommend to all. Thanks Kim!
Amy BroussardVery Friendly and awesome!
Aaron TabbuttPerfect from beginning to end. Loved the staff here, they made all the difference.
Scott HollandExcellent service. Vehicles need to be issued with a FULL tank of gas.
CHRISTOPHER HOLMESKeep doing what you’re doing.
Dean BrayNothing.
amy bowmanHowever, I have but one issue with the 10' truck's fuel gauge. The contract shows 3/8, but I see closer to 1/4 (around 5/16). When done, I filled by giving one extra gallon to make even at 3/8. U-haul owes me one gallon of gas at $5. Please adjust the setting. Your reimbursement would be greatly appreciated. Thanks, John L
John LoosKim was extremely helpful and friendly. Promote immediately.
ward kelloggBeen there 6 years and has always been excellent. Merci.
Marlene hopeVery nice place with exceptional staff and fabulous location.
MaryEllen MarshallI'm sure the experience is much better when the location is open, but picking up a truck on Sunday is another story, and I'll not do it again. Though I made a reservation about a week ahead of my pick up date, I was not able to complete the required steps until LITERALLY AT THE LOCATION. It literally required me to have my GPS show as at the location, or to scan a bar code at the location. They required photos of myself, my license, and additional information that was never requested when the reservation was made. I was over half an hour late because of their "approval" process that should have been completed AT THE TIME OF RESERVATION. If there was any other reasonable option, I'd probably not use U Haul again.
Ryan RolerEasy drop off. I made a mistake and filled up the fuel to full tank when I shouldn’t have.
Ruben RyapolovEverything went very well and we could not think of any way to improve, yeah! Would like to give a huge shout out to the excellent staff, all very helpful and friendly, and especially to Kim, the onsite manager, who personifies the gold standard of professional and courteous customer service in every way, thank you very much!
Walter HornThe manager/ employee was very accommodating and everything went very quickly and smoothly. Couldn't have been easier or better. ( And no...I'm not related to her ir getting any sort of compensation for saying this!)
Charles CusackCustomer service was exceptional with all the scheduling changes I had to make l and I would recommend uhaul to anyone. Louise
Louise FowlesCustomer service was above and beyond. Thanks so much.
Dawn McLaughlin