The one renting trailer out couldn’t get it in right even though we had reservations and took 30 mins then door and license plate were bent up not in great shape
Shawn L
Customer Reviews for Castle Inn & Suites
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Customer needs to deal with head man only,no one else knows what they are doing.
HOWARD RTold them I bought extra days and turned the truck and trailer in early and wanted a refund for unused days they seemed clueless so as far as I’m concerned it’s a rip off racket and will be reporting it to the better business bureau
ERIC RPm yftour equipment/ the trk I had the drvrs side dor ror would not open from the outside. All of the tires had low air other than did good equipment ty
TROY SI had multiple problems with communication with the website and number I called screwed things up even worse. The website is not user friendly.
judith jIf you commit to having equipment, have it and know where it is! I arrived on schedule and although the truck was available, the car trailer and all of the dollies and blankets not only didn't exist, they initially claimed that the items weren't ON THE INVOICE. (They all were!)
James SSimplify the Reservation process on your website Too many steps and buttons Both of my reservations "dissappeared" The manage of Norman stated if I could prove I had quotes she would honor them When I produced the evidence aftet be8ng called a liar, she/he/they decided to exercise their $15 hr men-tality and challenge I-man. Told them I-man dont need the competition and to step off with serveral.other superlatives. They threatened I-man with removal and escalation all due to the fact they had no equipment. I-man had to drive a 3 hour roundtrip to get equipment after a supervisor from okc called Ini Your facility in Norman Oklahoma needs to be retrained in Customer service
ROBERT NI appreciated help from operator to connect and test light operation!
Jason CSam was great to work with!
Claude BGentleman that checked me in was very helpful there was a bunch of extra charges and some double charges and he immediately got on the phone and got it resolved and informed rep on the phone that the dolly rental needed to be reversed and waited on the phone until she was done.
dallas lThe lady who did my paperwork said the truck was at 3/8 on the fuel but is was at 1/4. She also asked how far my trip will be one way. I had to clean out the trailer it really stunk, during the pre trip I noticed the coolant and oil was low. The lady at the front desk said I would have to fill it when I called. I filled the fuel back to the level I got it at when I dropped it off and returned the key they tried to charge me 53 more dollars. I told the guy I have videos and pictures of the before and after drop off of the moving truck but he didn't believe me because the lady at the front desk put in the wrong information.
ASHLEY GCustomer service representative was not well trained and seemed confused on how to rent the equipment.
John MNo problems at all was fast and efficient
NARISSA SAlways a pleasure to deal with the personnel at this location. Professional and friendly.
James SSam was really helpful - highly recommend
JERRY KI can't think of anything. The traction went as smooth as possible. Very friendly staff.
Christopher WHave full services & educated personel at all U-Haul rental sites. These side-line add-ons to another business are not adequate. In the old days, with the old Ford trucks that couldn't get out of their own way, the trucks had air-ride rear axles where the air could be dumped to drop the rear deck height for loading. This feature needs to be brought back for a more gentle ride for one's belongings & lower slope of the loading ramp.
Tommy RThe manager at the Castle Inn was extremely helpful and friendly. He was very understanding and accommodating to my moving needs. Thank you ! I will always use this U-Haul equipment provider!
Christopher WEverything from the start was very difficult to manage. Not specifying if the price was for the whole day. I also remember having a dolly on my order and for some reason when they gave us the uhaul it didnt come with one. We were also basically conned by the pricing of the mileage gauge. Even though we only used it for 4 miles yall still billed us for basically almost $30 dollars more because for some reason we were suppose to make sure that the gas is half a tank that it should be back on the same half a tank. While we only used 4 miles and how the fuel gauge was almost quarter half empty was still in question. All in all a very unpleasant experience and situation. If and for the next time someone move and wants a recommendation? I would most definitely NOT RECOMMEND UHAUL OR THIS ESTABLISHMENT. I really hope we can get a refund but that's probably not going to happen!
Kevin CThere was a mistake made which was quickly rectified and a refund was issued making things right. I appreciate this location's excellent service, professionalism and prompt attention.
LYNN AGot me in and out, very proffessional, knoweldgeable and friendly.
Larry OThe people at the front desk were extremely nice and helpful
Perry GGreat, easy, smooth experience. The guy was awesome! Very helpful. I will definitely rent from him again. Thank you for everything!
Alexa SThe man receiving our equipment was very nice and helpful. Will use them again if we have to.
William HThe truck was dirty inside the cab and the trailer. I was quoted a flat rate and was charged over $170 more.
terry DIt was a good experience overall.
Maureen MThe folks at the Anadarko rental location are so helpful and very nice.
CAROL LKeep up the good work.
Lori RVery friendly
ELLERY CIt wasn't the location I reserved for. It was 45 minutes away from there. My trailer was in ANOTHER location, so I ended up paying more the the wrong kind of trailer. There was dog hair in the cab of the truck and it was not cleaned.
Phillip DEverything was great.
TONI MHe charged me a gas fee even though I had replaced the appropriate amount! I took pictures of mileage and gas before I left with the truck and when i returned it ! It had appropriate amount but he insisted it did not!
Patricia CEven though we planned to drop off the keys and return for a receipt later as we came after hours, someone was there and checked us out. Great job!
JOHN SGIVE US OUR MONEY BACK FASTER
DARREN VPrix
RANDY CI believe you guys did a great job with how fast we got in and out with the U-haul, very friendly and great service. I will be coming back for future services along with the family and friends that I recommend.
LISA PGreat staff
LISA Pnone
JIMMY HWhen a person checks in online and pays for the truck rental, it should secure the location of pickup at that time. People have to plan a move, people to help etc. pickup locations and times play a key part in that process.
Julie FBetter directions but that was more the uhaul site not the locations fault.
Drew Wexcellent service i do not how you can improve
DONALD LThe pace where I got my rental was bad I will never rent another uhaul again
Leonard JVery helpful and courteous..pleasure to speak with, asked questions about what we needed and helped choose what we needed. ..will go there again.. Robin
Robin DWe drive 30 min out of our way to get a uncovered trailer. We get there and they don't have the uncovered trailers which is why we drove the 3o minutes out of the way to begin with. Then the guy can't get his computer to work so I had to do everything by phone and take a covered trailer that I didn't want. Then the hitch is broke on the trailer. So we have to wait for them to get us another trailer. We were there well over an hour for a trailer that we didn't want and paid extra for said trailer. I have used uhaul for over 30 years. I was very disappointed with this rental and may look elsewhere when looking to rent moving equipment.
Adam SThe connectors on the trailer lights were not working properly, delayed me going to pick up display cases. Minor inconvenience.
Ellery CExcellent service à la clientèle
Robin DThe agent was trying to charge me 1,09 a mile when your web page said 0,89 a mile. Ultimately I paid the 0,89
robert aAs needed, will use again.
rick bShe was expedient to help with the return process, while being patient with me
maurina jHe did what was needed. So I will say he did what he had to do only
Michael MWell I have noticed that most of these r not company owned. Which is fine but. Going to a motel or a towing service to get a truck or trailer seems like not a well run business model
Michael MTruck wasn’t swept out but not really a big deal.
lori c