Customer Reviews for Catalina Motel
(U-Haul Neighborhood Dealer)

153 évaluations

208 W New Circle Rd   Lexington, KY 40505

(859) 687-6203

Heures d’ouverture

  • Mon-Sun: 7 am–11:30 pm

Services dans cet établissement :

Pour nous contacter

(859) 687-6203

208 W New Circle Rd
Lexington, KY 40505

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 7 am–11:30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Oh my goodness, my door didn't shut my whole trip. This whole conversation is recorded. I asked them to pick up the truck to not risk my life again and they came and "fixed" it because I was responsible for returning it to its original place, but once I hoped in to get gas to return it, the door still didn't shut. I called and let them know the door was not fixed and I was scared to hold onto the door for dear life AGAIN to return it after not being fixed, and it sat in my parking lot for a week!! I was forced to return it per my apartment complex so hanging on to the door for my life and the poor unknowing drivers behind me if it flew off, I drove it back. I made it there safely with no one harmed BUT I AM LITERALLY LOOKING TO SUE.

Margaret T 
Évaluation :
3

Josh was very helpful. Only negative is the location is not great connected to an old motel with sketchy residents. But I would still recommend based on Josh.

Tyler W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan G 
Évaluation :
5

Rented trucks her before great hospitality and quick processing I appreciate these guys greatly they all are great I'd def recommend them this location to many

Robert H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Seth M 
Évaluation :
5

Super easy, in and out

Brock B 
Évaluation :
5

Love this place they are very professional

Mohamed D 
Évaluation :
5

A+. They know what they are doing.

Timothy L 
Évaluation :
5

I wouldn't change a thing from my experience for the next customer! My family and I will definitely be renting from this location from here on out! Thank you again!

ABDALLAH S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yasir A 
Évaluation :
1

The people were great, so I don't want this to reflect on them. But the location was a hotel, the reservation was different than my order online, everything was filthy. My order was $80 online, turned into $280 in person, which I talked/worked down to $120. This is unacceptable & will do everything in my power to NEVER work through UHaul again. I will also continue to share this experience with family & friends so they don't get taken advantage of either.

JACK J 
Évaluation :
5

These guys we're great, after a very long moving trip, they made dropoff super easy. I will use them again in the future.

james s 
Évaluation :
3

Le client n'a pas laissé de commentaire.

montoya h 
Évaluation :
5

Josh was extremely impressive! Kind, thorough, knowledgeable, helpful & caring. I will definitely return when I need another rental.

Michelle R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

madison c 
Évaluation :
5

Le service à la clientèle était génial.

Graham R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICE C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca E 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jenna O 
Évaluation :
5

Great people

rhoda l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yasir A 
Évaluation :
1

This location is in a run down motel that people live in. The office reaked of cigarette smoke. The employees were nice but this location is very sketchy. I would avoid it in the future but it was the only 24 hour location.

Beth C 
Évaluation :
1

The location was really rough looking, but the agent was very friendly & helpful.

yolanda e 
Évaluation :
3

This is a very run down motel and is scary to drive into if you don't know the area. I lived in Lexington for many years so I knew what to expect. The gentleman that helped us was very friendly and efficient.

Katina D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yasir A 
Évaluation :
5

Staff was excellent and very friendly!

WILLIAM W 
Évaluation :
5

I could not have asked for a better pick up and assistance at this location. They went out of there way to help us for a one way trip with a truck and car trailer! If I am ever in Lexington and need anything from UHaul, this is where I will go! Great Job! Thank you!

honey w 
Évaluation :
3

The gentleman working the counter was extremely nice and enjoyable. He was very helpful and the reason why I would recommend the location to a friend. The motel and the immediate surroundings were very dirty and in disarray. The office was clean and orderly. It was the surrounding that made the area a negative impression.

Mike D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yasir A 
Évaluation :
3

Sale

Jesse C 
Évaluation :
3

The office, where customers have to go in, smelled so strongly of cigarettes that anyone with any sensitivity would not be able to go in and conduct business. We are not talking about Someone had been smoking a cigarette and walked out the door. We are talking about a permeated odor that just overwhelmed you before you ever even opened the door to go into the building, and then it only got worse.

JONATHAN L 
Évaluation :
5

Kristal was excellent when dealing with me.

Jose D 
Évaluation :
1

I need to talk to customer service

Christy S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yves S 
Évaluation :
3

I have two charges pending on my account from my rental and I don’t understand why I was charged twice.

Akeyla W 
Évaluation :
5

The gentleman who helped me was fantastic. The location was terrific, the time it took between arrival and being on my way was by far the quickest I've ever experienced with U-Haul, and it wasn't that it was rushed at all because it wasn't, It was just really really well done. Thanks for the awesome experience, will be renting again from this location.

Dan O 
Évaluation :
5

Amazing experience. You get the feeling they really care about what they are doing. Was super fast, had me rented and hooked up in under 5 minutes, which blew my mind. Will only use this location. A+

Timothy L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacaline S 
Évaluation :
5

Customer service was great on pickup and return. Customer service representative was also very helpful when I needed to extend one day over the phone.

Clint H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yasir A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talia C 
Évaluation :
5

Very clean very professional very helpful

Mohamed D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohannad K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yasir A 
Évaluation :
5

Easy pick Easy drop .guys were very helpful .and polite. Sure will be back.thank you

Issam O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa F 
Évaluation :
5

The business location itself was not the greatest, an older motel, but the people there were wonderful. All 3 employees I interacted with were very friendly and helpful. Pickup and drop off combined was less than 15 minutes

Kevin F 
Évaluation :
5

They went above and beyond. I could not have done my move these last 2 days without this particular facilities (The Catalina Hotel U-Haul) help. I will highly recommend them to anybody without hesitation and I personally will use them again. Thank you again Catalina U-HAUL-YOU ALL ROCK!!

Tracy C 
Évaluation :
5

Great service!!!

MALCOLM J 
Évaluation :
5

Don't let the first glance fool you about this location. It's non traditional, but the service and the equipment were both top notch. Will use them again and much prefer to the larger centers!

JULIAN T 
Évaluation :
5

I believe his name was Josh. He was awesome. There was a mix up at first. I called about a tow dolly, and was told I had better reserve it. So, I did that. Got the emails from uhaul, with the number to use for reference. But, when I called to let them know I was on my way to pick it up, I was told they didn't have any. After 3-4 calls to other places, Josh came through and had a few available. He even helped hook it all up. Very nice guy! Highly recommend him.

Alan H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anan S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew m 
Évaluation :
5

Very friendly and helpful staff

Daniel W 
Évaluation :
4

S.O.

Jordan E 
Évaluation :
5

This will be my go to place for any uhaul need!

Nathan B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan B 
Évaluation :
5

The location I worked with was great, but the U-Haul website is very difficult. It allowed me to reserve a car hauler at a location that didn't even have one. Someone moved me to another location, but didn't put in the correct times for pickup and return. I could not edit the reservation online and the U-Haul customer service over the phone was no help. I had to get the customer service to delete my reservation and start all over again.

William D 
Évaluation :
3

I would put this location in a better place and safe place to get in and out. It is danger there.

luva b 
Évaluation :
5

So helpful !!! In and out in 5 mins. Moving is so stressful around the holidays. Check out was so easy also.

Ibrahim s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria R 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Polly B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry L 
Évaluation :
4

Make sure tires are aired up an no leaks. Otherwise great experience with both ends of the pickup and return.

Jeffrey H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles O 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ben C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaason M 
Évaluation :
5

The customer service at this location was fantastic. Je les recommande fortement. 

Robert L 
Évaluation :
5

Josh was a joy to deal with. Knows what he's doing, I'd drive past other locations in order to get to deal with him.

William C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon M 
Évaluation :
5

excellent equipment, friendly staff, overall outstanding experience, will definitely recommend, and will definitely do business again

Bret S 
Évaluation :
5

Yasser was very professional and helpful. Would definitely use his location again!

Chaney H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dewayne w 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heidi h 
Évaluation :
5

The lady handling my transaction was wonderful.

Amanda B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary E 
Évaluation :
1

Totally outrageous lie on whole rental .they tell uou unlimited miles turn into being ask for how many would be used by you. After that its vharged 79Cents each mile u go past what u tell them.for teo day rental i was chatged 400 dollars and again the agent from uhaul turns it into every mile you use is 79 cents for period so two days supposed be 19,99 a day turned to 400 never in life scammed and took for that amount of money.

Whitney T 
Évaluation :
5

I'm thankful for the staff for making the process so easy. They took the time to explain everything about the equipment and answered any questions I asked. I've rented from other locations and have never been treated as well as i have at the Catalina Motel location. I will definitely recommend all of my friends and family to do their rentals here. I will definitely be back, and will only ever rent from this location again.

Abdullah A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mindy H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEITH R 
Évaluation :
5

nicest people I have ever met at a commercial site. Very efficient and honest

bernard p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry g 
Évaluation :
2

The location is a motel. It's very difficult to get in the parking lot and no one their to assist or answer questions..

Thomas H 
Évaluation :
5

Excellent service and truck was very clean and well maintained!!!!! Will 100 % use this location again!!!!

Timothy J 
Évaluation :
5

Great location and hospitality. Easy in and out.

omar s 
Évaluation :
5

Very knowledgeable had what we needed and was pleasant environment

keith w 
Évaluation :
5

Most helpful and friendly representative

Michael G 
Évaluation :
5

I will rent again great company people was very friendly

Tenesha M 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mauricio D 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page