I have two charges pending on my account from my rental and I don’t understand why I was charged twice.
Akeyla W
Customer Reviews for Catalina Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The gentleman who helped me was fantastic. The location was terrific, the time it took between arrival and being on my way was by far the quickest I've ever experienced with U-Haul, and it wasn't that it was rushed at all because it wasn't, It was just really really well done. Thanks for the awesome experience, will be renting again from this location.
Dan OAmazing experience. You get the feeling they really care about what they are doing. Was super fast, had me rented and hooked up in under 5 minutes, which blew my mind. Will only use this location. A+
Timothy LCustomer service was great on pickup and return. Customer service representative was also very helpful when I needed to extend one day over the phone.
Clint HVery clean very professional very helpful
Mohamed DEasy pick Easy drop .guys were very helpful .and polite. Sure will be back.thank you
Issam OThe business location itself was not the greatest, an older motel, but the people there were wonderful. All 3 employees I interacted with were very friendly and helpful. Pickup and drop off combined was less than 15 minutes
Kevin FThey went above and beyond. I could not have done my move these last 2 days without this particular facilities (The Catalina Hotel U-Haul) help. I will highly recommend them to anybody without hesitation and I personally will use them again. Thank you again Catalina U-HAUL-YOU ALL ROCK!!
Tracy CGreat service!!!
MALCOLM JDon't let the first glance fool you about this location. It's non traditional, but the service and the equipment were both top notch. Will use them again and much prefer to the larger centers!
JULIAN TI believe his name was Josh. He was awesome. There was a mix up at first. I called about a tow dolly, and was told I had better reserve it. So, I did that. Got the emails from uhaul, with the number to use for reference. But, when I called to let them know I was on my way to pick it up, I was told they didn't have any. After 3-4 calls to other places, Josh came through and had a few available. He even helped hook it all up. Very nice guy! Highly recommend him.
Alan HVery friendly and helpful staff
Daniel WS.O.
Jordan EThis will be my go to place for any uhaul need!
Nathan BThe location I worked with was great, but the U-Haul website is very difficult. It allowed me to reserve a car hauler at a location that didn't even have one. Someone moved me to another location, but didn't put in the correct times for pickup and return. I could not edit the reservation online and the U-Haul customer service over the phone was no help. I had to get the customer service to delete my reservation and start all over again.
William DI would put this location in a better place and safe place to get in and out. It is danger there.
luva bSo helpful !!! In and out in 5 mins. Moving is so stressful around the holidays. Check out was so easy also.
Ibrahim sMake sure tires are aired up an no leaks. Otherwise great experience with both ends of the pickup and return.
Jeffrey HThe customer service at this location was fantastic. Je les recommande fortement.
Robert LJosh was a joy to deal with. Knows what he's doing, I'd drive past other locations in order to get to deal with him.
William Cexcellent equipment, friendly staff, overall outstanding experience, will definitely recommend, and will definitely do business again
Bret SYasser was very professional and helpful. Would definitely use his location again!
Chaney HThe lady handling my transaction was wonderful.
Amanda BTotally outrageous lie on whole rental .they tell uou unlimited miles turn into being ask for how many would be used by you. After that its vharged 79Cents each mile u go past what u tell them.for teo day rental i was chatged 400 dollars and again the agent from uhaul turns it into every mile you use is 79 cents for period so two days supposed be 19,99 a day turned to 400 never in life scammed and took for that amount of money.
Whitney TI'm thankful for the staff for making the process so easy. They took the time to explain everything about the equipment and answered any questions I asked. I've rented from other locations and have never been treated as well as i have at the Catalina Motel location. I will definitely recommend all of my friends and family to do their rentals here. I will definitely be back, and will only ever rent from this location again.
Abdullah Anicest people I have ever met at a commercial site. Very efficient and honest
bernard pThe location is a motel. It's very difficult to get in the parking lot and no one their to assist or answer questions..
Thomas HExcellent service and truck was very clean and well maintained!!!!! Will 100 % use this location again!!!!
Timothy JGreat location and hospitality. Easy in and out.
omar sVery knowledgeable had what we needed and was pleasant environment
keith wMost helpful and friendly representative
Michael GI will rent again great company people was very friendly
Tenesha MRien
Randall DVery friendly service, equipment is ready for pickup on my arrival.
Russell MGreat location, great people.
Elysee SI initially went to 1200 E New Circle Rd in Lexington KY 40505 to pick up a 15' truck that I reserved on 5/21, but I was told they had absolutely no trucks available. I wish I would have been told this ahead of time so I could try and find another location instead of being directed the morning of. Thankfully, the staff at 208 W New Circle Rd were all incredibly nice and helpful. I loved the 208 W New Circle Rd location but don't understand how I was able to reserve a truck on 5/21 and find out the morning of pickup that there were no trucks at all somehow.
Nicholas DReturned truck at 11pm. Happy to check me in. Awesome people
Ibrahim sNothing! Helpful and kind.
Lynn OThe manager was very accommodating. I had suffered a back injury and needed help getting into the Uhaul truck. Without hesitation, Josh (the manager) helped me up. He also offered me water and a snack for my travels. I believe they were Spaulding donuts. Will rent from him again! Top notch service!!
omar slady working at the front desk was very helpful. Everything Went great .Thank you.
don hHe's good and did a great job. The corporate office is a joke but he is good at his job and his location is top notch.
Daniel FHotel office reeked of cigarette smoke and was filthy. Manager was very nice and helpful. Trailer that we rented worked out ok, but it was clearly very old and very beat up.
Kevin YEverything went well.
Billy HGreat customer service !!! Amazing people
Anees HNice folks
Donald BThe gentleman that received me was very friendly and helpful. Merci
MICHAEL PExcellent customer service!
Terry LThe Staff was very helpful, but their location was not the best.
Henry TDon’t change the location for picking up the truck
justin mjosh-who i think was the owner, was very helpful and friendly.
edward j