Customer Reviews for Causeway Marathon
(Concessionnaire U-Haul dans le voisinage)

365 évaluations

2829 US Hwy 301 S   Riverview, FL 33578

(813) 964-7130

Heures d'ouverture de l'établissement

  • Lun au sam : 12h30 am à 11h30 pm

Services dans cet établissement :

Pour nous contacter

(813) 964-7130

2829 US Hwy 301 S
Riverview, FL 33578

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 12h30 am à 11h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Alphonso R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAM E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alphonso R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARELL W. 
Évaluation :
5

was Excellent service

ALFREDO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clyde J. 
Évaluation :
5

Thanks

KEITH H. 
Évaluation :
5

I truly had an excellent experience, the lady who was working in that location(Suzan) she welcomed me with a sincere smile and checked me in quickly and explained the charges. Also the truck was clean. I will defiantly recommend this location. Merci.

EDWARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRISHA E. 
Évaluation :
2

The dolly I ordered was not there, the truck was not well maintained, the proprietor was not especially helpful and added several miles to the odometer reading.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOO L. 
Évaluation :
5

Everything at this location was great. Attendant was very nice. Felt very welcoming, would definitely recommend to others.

MAGED M. 
Évaluation :
1

Have been to this location before and had a great experience came in on a Friday to rent a truck and there customer service rep did not know how to do it so we ended up not running a truck and list missed out on an ideal situation. Came back on Sunday rented the truck was told to return it by 11 went to return the truck by 11 again the representative did not know how to take the truck in and argue with me about returning the truck. I would not recommend that U-Haul for anyone or to anyone.

Craig S. 
Évaluation :
5

Great experience! Easy pick up and drop off.

Marta W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rogelio T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryland K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia M. 
Évaluation :
4

Website and app are horrible, wasn't able to do check in on app at all (but it worked for return of truck) and tried to use website, got to the part where you approve pictures of the truck and the website froze up and wouldn't go any further. Tried to call U-Haul- there was 28 min wait for a representative. Since I already had the keys to the truck I just took it and left without completing check in as my reservation was only for 2 hrs. Please fix your app and website.

Helena A. 
Évaluation :
1

The uhaul was not cleaned and had an odor in it. Dirty socks and previous clients paperwork was left in the truck.

Latonya P. 
Évaluation :
3

At least have another worker at the gas station.. We had to wait everytime a customer came to the register to make a purchase

Ashley E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fareed K. 
Évaluation :
1

Boxes were left in the back that I had to dispose of, gas was not filled up but I was told I had to refill it…. And the interior was filthy. Manager at site upon pick up was derogatory.

Montia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERLAWRE F. 
Évaluation :
1

Truck was missing furniture dolly, location poorly lit in a questionable neighborhood. No drop box for keys, uhaul person wasn't on site. Overall terrible experiences considering this was not my first experience with uhaul.

Marcus E. 
Évaluation :
1

First person I spoke to was great. The second when I was returning was extremely rude and has a very condescending tone. I will never return to this store due to that.

Brandon S. 
Évaluation :
5

I didn't get the dolly I ordered

Marlon J. 
Évaluation :
4

Ensure availability before booking

Brett D. 
Évaluation :
2

Customer service at this location is horrible. They don't care about anything but money. There was trash in my truck when I picked it up and they didn't care, all they told me is that the truck had to be cleaned out when I turned it in! I will never use them again!!

Salane P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
3

The truck wasn't the cleanest, but the personnel was very friendly.

Twanda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon R. 
Évaluation :
5

KIND, FRIENDLY, AND AFFORDABLE!!!

JONATHAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA M. 
Évaluation :
2

U Haul didn't have my truck at location I had ask had to drive 11miles out of way to get. The store didn't give me the time of day to pick up truck. Had to wait over 45 minutes to get it.

RONALD W. 
Évaluation :
3

I reserved a U-Haul truck for 10:45 PM and drove 20 minutes to the location where the truck was at to be told they could not give me the truck until the next day. But they took the money out that night. Being unable to get the truck that night significantly altered my moving plans. The staff the next day were really nice, the truck was clean, and I finally made my move. If renting a U-Haul from this location don't reserve anything after 9:00 PM because the system will be down.

Tejon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE O. 
Évaluation :
1

Picked up my 10 foot truck and there was dirt and rocks all in the back. I ordered a hand truck and did not get one. I was also double charged for everything. Horrible. Less than 4 hours and it cost 97 dollars and I didn't even get everything I ordered

Michael S. 
Évaluation :
4

Better location numbers for trucks some didn't have any.

Christina C. 
Évaluation :
3

Truck was a rough ride for how new it was. The Uhaul app was more of a hassle than renting the old school traditional way

Robert L. 
Évaluation :
2

My reservation clearly stated 114 they tried to charge 236 to rent the truck. I told them no that was not my agreement then they said it was 100 deposit and again I told them no. When he saw I started to call haul he told me he waived the deposit but I still more than what I reserved the truck for

Luz R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DeCarla Y. 
Évaluation :
1

I did a one way rental from Daytona to Riverview. Paperwork says to call when arriving for drop off. I called and was rudely told to come inside and hung up on. Get back inside he tells me to get a picture of mileage and gas. I get the picture and show him, he asks did i just take the picture, which I reply yes. My paperwork is on the counter. He asked where i rented from, i said Daytona. He asks what size truck, i say 10'. He says i need to take it back to Daytona. I said per my paperwork, i paid for a one way rental and the return location is your store. He didn't even bother looking but just said ok this time. He was rude and had he looked up my information he would have known that. I'll never rent or return anything to this location.

Vonshay W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jodiann D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Z. 
Évaluation :
2

I requested 1/2 Dozen Furniture Pads: 5,00 $ but there were 3 house blankets in truck. Truck was dirty and not full on gas. I took pictures of the scratches on truck but could not get the web site to load scratches prior to rental. U-Haul employee (gas station) didn't seem interested in my comments. Truck run great, easy to drive. (I was in a hurry and should have taken more time in check-out but this was the only truck available.) I moved 4 pieces of bedroom furniture in 15' truck.

Ronald B. 
Évaluation :
1

She skinin

RAMON C. 
Évaluation :
3

Took long to get serviced and the vans smelled like cigarettes.

Alani C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole B. 
Évaluation :
2

We were expected to take the items out of the truck and put it near the storage. I was very confused as to why I was asked to do that. After the look of confusion she saw on my face, she said forget it, I will do it! It was expressed in a unprofessional tone. Made me feel like it was my responsibility to do that for her. I will not conduct any business with this location in the future.

Nydia B. 
Évaluation :
1

At pick up the gas was not where it supposed to be. The clerk refused to put gas in it. Told me I had to contact uhaul. I took pictures to show him, he still refused.

Jenelle S. 
Évaluation :
3

Location is in a busy gas station with a Subway restaurant inside and the agents are pulling triple duty making subs and waiting on other customers. I was standing in line to return the truck and it was only after all of the Subway customers were served, even two that got in line after I was waiting, was I able to return my truck.

Jason M. 
Évaluation :
5

The service was excellent and extremely refreshing considering the current pandemic. The owners were nice and personable.

vonette T. 
Évaluation :
1

It was a langu

THOMAS B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
3

The cab was dirty and smelled really bad. The back was not swept when we picked up.

Michael G. 
Évaluation :
5

Very friendly exceptional customer service

SALLY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kendall K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison M. 
Évaluation :
1

Store manager was very rude called me the N word I'm black!!!!! Still haven't refund my money

Martha H. 
Évaluation :
1

the people didn't even notice me of charges made to my card. the uhaul needed and alignment and wasn't clean. I returned it clean and over the limit and was not compensated. worst uhaul place I have ever rented from.

RANDY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi Q. 
Évaluation :
2

The people in the station were a bit rude, the inside of the truck was not clean, although it didn't have trash in it. But we wiped down the steering wheel and it was filthy. Not at all comforting during COVID.

Sheila B. 
Évaluation :
1

Get somebody to use the computer that's faster it take me over 30 minutes just to get a Chuck and we did our reservation

byron B. 
Évaluation :
2

The guy who helped me when I picked up the truck was kind and helpful although the truck was dirty and not broom swept when I picked it up. When I returned the truck, the older gentleman who took care of me was a miserable old man. His English was horrible so communication was difficult. He actually hung up on me when I called with questions prior to arriving. He was not pleasant in the least nor were his customer service skills anything other than horrible. There are too many U-Haul locations in the area to ever recommend this one to anyone.

BRYAN Y. 
Évaluation :
1

When I arrived she told me and my sister sorry about the driver portion of the truck no time to clean before your rental. When I went to return the truck she had the nerve to ask me if it was clean. It is still in the same disgusting state in which you gave it to me, food and a side of ants to go with it on the floor. Dust and grime in the door handles. Also I think that it is interesting that they charged me for 1 of the dollies outside of my quote online which included 2 dollies, separately. I have rented from uhaul in the past but after this experience I will not no thanks.

Lakishia W. 
Évaluation :
1

They were very rude, I had to wait nearly 30 minutes to get my reservation done while an employee ate food behind the counter. They didn't want to honor my 4 hour request even though I had to wait on the employee to process my reservation after he sat and ate! Definitely wouldn't go here EVER AGAIN. Pathetic!

John B. 
Évaluation :
5

They were friendly, very helpful and professional in renting and returning, I defiantly will recommend them to my friends.

Nader S. 
Évaluation :
5

This is good

Tariq M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles P. 
Évaluation :
5

The person that helped me was nice and very helpful.

Feras A A. 
Évaluation :
5

Great service

ANDEDRIA G. 
Évaluation :
3

No real experience rental people at this location? Marathon Filling Station/SUBWAY SANDWICHES. Only two(2) employees in store when I picked up rental vehicle. The one that waited on me was a little experience with doing the paper work but that was about all. The Cargo Area had a smashed used box & cargo area needed swept out. Other than that they were very polite and courteous.

James C. 
Évaluation :
1

I was overcharged 2 times this service is garbage

Mitchell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miguel P. 
Évaluation :
2

Clean the truck. Windex the windows. There was something all over the windshield that didn't come off with the wipers.

ROBIN S. 
Évaluation :
2

Equipment was not in back of truck, so i had to go back inside to get them. Then they did not have the right equipment I had ordered. Then i dropped equipment off instore and asked them if i had to do anything else. I was charged and extra 20,00 $ for the equipment not being checked in.

Marc G. 
Évaluation :
2

Staff was unpleasant, truck was dirty and smelled like cigarette smoke, and I was overcharged

JASMINE B. 
Évaluation :
5

everything was great

Greg C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brooks H. 
Évaluation :
5

Great crew

adam L. 
Évaluation :
5

A/C was not working in truck, but the service was amazing!

MICHELLE B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cynthia N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

nader B. 
Évaluation :
1

Customer service is horrible! The cashier didn't want to rent the trucks, he told me that everything was booked went it wasn't. I had to book it online in order to make him give me a truck, and he make me wait two hours. Horrible place to go and rent a U-Haul.

emilo M. 
Évaluation :
5

Great service. Made my moving day super easy

jonathan M. 
Évaluation :
4

Its a good company

Joseph D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mitch L. 
Évaluation :
1

Customer service was horrible man didn't even wanna help us with the uhaul purchase.

Angel S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dana P. 
Évaluation :
1

Poor costumer service

YENNI F. 
Évaluation :
1

There was a marijuana smell in the van along with buds all over the cab of the vehicle. Something needs to be done and y'all are trying to charge me a cleaning fee. I use U-Haul all the time and this cuts the cake. I'm not paying to clean something that was already dirty!!! My rental should be free since I don't use drugs and can possibly test positive for this shit!!!

Tikwain A. 
Évaluation :
2

Poor customer service, system issues, had to wait an hour for my reserved Uhaul

Armetria H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

edwin A. 
Évaluation :
2

I would much rather rent directly from a U Haul store. The process of picking up in a remote location and online took forever. It took over 10 minutes for it to process my application while I was picking it up, yet I had already reserved it and entered my information server am days before. The next time I rent I am going to a U Haul store directly.

Marian L. 
Évaluation :
2

Improved commination and actual customer service. They never communicated what I supposed too do.

Cordeania K. 
Évaluation :
1

The rental reservation was not ready until 6:00 PM. When it was reserved for 4:30 PM. The equipment reserved was not at the location( appliance dolly), shorted off the order, which made moving 10 times harder. The pads were just thrown on the other side of the building in a heaping unfolded pile opposite where the truck was and I was told to drive over and pick them up. The clerk processing everything was not knowledgable on what he was doing and very argumentative through out the process. I think you need to stop doing U-Hall from this location, the staff and management at that location are ruining the U-Hall name and reputation.

Gregory W. 
Non les évaluations ont été soumises pour cet établissement.

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