Everything was great!!
Rose L
Customer Reviews for Causeway Variety
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They were very accommodating! Great to deal with.
Sean CFriendly service and good communication.
Michelle PAlthough we had to travel a distance to get the trailer ( we live in a more remote area) we had the greatest experience with the folks at the depot. Courteous, friendly and knowledgebale
peter wGreat experience, excellent customer service.
Dmitri GInhavent really received and invoice or an update booking order. I have my original booking reservation, but the representative and I had made changez
Michael CHave a smaller trailer enclosed
Ilo BVery perfesional about the quality about the business very well maintained trailer would recommend that location to family and friends
Mark GI Have booked a trailer last minute , we had some technical issues with uhaul reservation computer system. They were very patient and professional trying to resolve the problem. Great costumer service ! Thanks again for your help .
Mathieu MCauseway variety was the best customer service we originally booked three days in advance for the Peterborough u-haul 900 water st location when we got there the staff said the trailer was not available would be returned in 10 min. That turned into a 1 & 1/2 hour wait. The staff gave me a number to call myself that was discontinued. Went back in asked asked if we can have something else to replace he offered us a small truck and $16 insurance so it would have cost more money then the trailer. The manager took over the staff was handling our situation wrong. The manager called for us found a trailer at causeway convenience in ENNISMORE Where we came from originally.We were picking up boxes at access storage in Peterborough. So we wasted a lot of time and gas after booking with the Peterborough u-haul location and 900 water st. We went to Causeway Variety which is not a u-haul store they gave us great customer service than any u-haul location ever did. The owner hooked the trailer on our truck walked us through the trailer to make sure it was good to go. Checked the lights for us made sure the trailer was clean. You need to revamp your booking system it is faulty Both times we booked with u-haul in person on line it was a nightmare time consuming very inconvenient and costly for gas. We where better off trying to find a truck or trailer on our own on the same day as needed. Terrible u-haul has such a bad reputation. Lucky for you that Causeway Convenience store takes their job seriously and customer service is their number one priority.
Ken HVery personable and kind owners.
Krista MFast pleasant service. Friendly. Will go back.
Bert BDealer was very helpful in assisting with parking and very pleasant to deal with.
Mike MIf I ever use Uhaul again it will be from this site. I had originally made a reservation from 600 Water St. and eventhough I made it at the counter it was totally screwed up. The General Manager there named Glenn should NOT be training his staff and needs a LOT of work on his public relations abilities
Guy PFirst time at this location... service was excellent. Manager was friendly and very helpful; even parked the trailer for me as my backup skills limited. Would definitely do business here again.
George BVery helpful.
Dave WCustomer service is great here. Very friendly. At the store there are many other things to pick up as well Makes it a concise location
Tejashree CNothing I was so happy they were able to quickly help me with a trailer on such short notice , also as it is a convenience store I enjoyed my mr big chocolate bar lol . Was a productive sunny afternoon with this locations help . Thanks Matt
matt gU haul still had a furniture dolly on the rental when I cancelled it. Found out in Sydney nova scotia. I am not happy about this as I know I was charged for it. I will be calling for a refund and will decide what next steps to take if not refunded
Caroline TThis location was good, however originally I was sent to Orpington Road, Peterborough. This unit had lights not working, and so I had to travel quite a bit farther to get a unit at the Ennismore location. I wasn't impressed with the Orpington Road service either.
Craig OTrain the pick up location representative on the Uhaul reservation process. He was very helpful but not familiar with the process.
MARK K