Customer Reviews for Cavalier Tire & Fuel LLC
(U-Haul Neighborhood Dealer)

Évaluation :

5

Very good to deal with!

Évaluation :

5

30 minutes from the border. Saved $230 USD returning my US origin U-Haul trailer here compared to dropping off at a Canadian location.

Évaluation :

5

Excellent

Évaluation :

4

Returned on a Sunday, no employees working. Drop off parking was visible, and drop box was easy to spot

Évaluation :

2

When equipment is booked it should be parked out front of the building. I had to walk behind the building in the dark, find my truck, then had to manuever a narrow path out of there. A tanker truck blocked one out, and other vehicles made for a tight path on the other side, all of this being done in the dark. I made it out of there but that's poor service when they know you're coming. They also notified us the morning of that we HAD to pick up the keys by 4 pm that day when I was told I could get them saturday morning with the app. I live 3 hours away, had I not had connections in Cavalier I would've been in a jam. They also charged us twice, once at the reservation and again at the key pick up. The truck was good, but the service was poor.

Évaluation :

5

Make sure they have a car dolly at the location in Cavalier. I understand they get used a lot and it's hard to keep them at all your locations. It's better for customer service to have your products at all locations.

Évaluation :

4

I need my deposit back, please

Évaluation :

5

Very nice.

Évaluation :

4

I got charged another 20 dollars when I was 2 hrs late. If I knew I was going to get charged for 2 hrs I wouldn't have taken after noon off from work to return I could have kept it till after work.

Évaluation :

1

Your reservation system is garbage. I have to last minute plan a 5 hour trip to pick up a fucking 5-8 trailer. Grand forks and fargo were empty, but allowed my to confirm a reservation there. Fuck you guys. Never using uhaul again. The month free of storage I reserved also had none left when I arrived. FUCK YOU GUYS IT WASNT WORTH THE MONEY

Évaluation :

3

Clean the windows for pick up. Windows were terrible.

Évaluation :

4

A jack for the trailer

Évaluation :

4

We had to drive from Grand Forks to Cavalier to pick up U-Haul. Even though we got another day and free mileage to GF, we still had to pay for gas plus I had to leave work early so we would be there in time before they closed.

Évaluation :

3

unfortunately miscommunication happened but it worked out. The individual did overcome and remedied the situation although the drop off location was mistakenly inputted

Évaluation :

5

Awesome service great local resource.

Évaluation :

5

Thank you for being so very helpful! This is the first experience we've had a great one!

Évaluation :

4

I just wish they had the ability to make exceptions when there's discrepancies with what the contract said about gas levels and what really happened. It's not the facilities fault, I wish Uhaul gave them more flexibility to give better customer service.

Évaluation :

3

There was basically no assistance given when it came to actually hooking up the trailer correctly. I had to go in and ask for someone to help us. Thankfully someone with me knew a lot of the safety protocol i needed to follow. The trailer was in good shape and worked well for me so I have no issue with that. I was given no information in regards to the return process which was in a different state. I was not told about the after hours service fee when I returned the trailer - so I was charged an extra amount which I think is a total scam.

Évaluation :

2

Have more parking. The area was muddy and sloppy. I almost got the truck stuck and my shoes were covered with mud.

Évaluation :

3

Uhaul online check in did not work properly

Évaluation :

1

I had to wait an hour to get the truck. Someone was supposed to meet me there. I drove about 2 hours to get there and the had to wait because someone "forgot." This is part of what you do for a business.

Évaluation :

5

I dropped it off after hours . Is very easy to find

Évaluation :

1

1st- the employee was late 2nd- the computer system wasn't working 3rd- I was given 2 UHauls because 1 longer wasn't available. I was told I would have to pay for insurance on both costing at least $59 a piece when I thought I would still be covered under the $45 one that I originally had selected. 4th- the equipment needed more "x's" on it as there was a lot of marks and dents that were not marked. I did a video walkthrough of the vehicles. 5th- I was told the fuel tanks were full when one was at 1/4 of a tank. 6th- during the whole process I was made to feel like I was a hassle to the customer service.

Évaluation :

1

We were already upset we had to drive almost an hour and a half for our uhaul because it wasn't where it was supposed to be and the gas it took to drive there was almost as much as the discount given. Not to mention we were almost 4 hours late to start loading our truck. When we arrived the truck wasn't ready. The lady that processed the transaction had no idea what she was doing. The price they tried to charge was incorrect based on my quote and then they didn't have the dolly we were "guaranteed". It took over an hour to get our uhaul.

Évaluation :

2

printer at location was not working. Personnel did not know how to print to another printer. emailed receipt but could not open email attachments.

Évaluation :

3

Took 45 minutes to get through the process due to an in experienced employee

Évaluation :

3

N.D.

Évaluation :

5

They have their shit together in North Dakota.

Évaluation :

1

There was no one at location of drop off, nor was there a contact number to help. We received an email saying we caused damage to the trailer, in which we know for a fact we did NOT cause. We looked over the trailer before returning. We were charged for this damage. No one called us regarding this, I just happened to see it in a email with no proof of damages. Very poor service.