Customer Reviews for CB Auto Repair & Air
(Concessionnaire U-Haul dans le voisinage)

148 évaluations

3846 E Thunderbird Rd   Phoenix, AZ 85032

(602) 867-5038

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h am à 12h pm / 1h pm à 5h pm
  • Samedi :
    9h am à 1h pm
  • Dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(602) 867-5038

3846 E Thunderbird Rd
Phoenix, AZ 85032

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h am à 12h pm / 1h pm à 5h pm
  • Samedi :
    9h am à 1h pm
  • Dimanche :
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy M. 
Évaluation :
5

Keep up the good work love you Service

Sherrie C. 
Évaluation :
4

it was very nice place. I will be back

Christopher W. 
Évaluation :
1

Was called day b4 and told to return to diff location across town. Lady said Uhaul drop off location would cover mileage and gas. Returned just below full line and was charged 28 $+. That's nine gallons of gas. Ridiculous and lied to. Will contact BBB of AZ

bill P. 
Évaluation :
5

Super easy to pick up & drop off. Loved this location!

Jeffrey S. 
Évaluation :
5

Great Service

CLAUDIU P. 
Évaluation :
3

Keys were a little difficult to locate in relation to the truck itself.

Gary B. 
Évaluation :
5

Rien

Richard M. 
Évaluation :
5

Honestly I feel the overall experience was pretty darn well orchestrated. A bit of a treasure hunt for key and location but the photos really helped me out. I would rate this overall online, including invoice, a strong 9,4 John

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lyndsie J. 
Évaluation :
1

I was charged 25 $for not folding 6 moving blankets. I was not informed prior to renting the truck that this was a requirement. They charged it as a " Cleaning Fee" which is considered a service in AZ. They also charged me a sales tax on the "Cleaning Service" which is a direct violation of AZ state law.

Bill P. 
Évaluation :
1

Tank was half full at pickup. Inside of truck was dirty and not wiped down. Had to wait 35 minutes for someone who knew how to process my uhaul order get to work. Got an appliance dolley when I ordered a regular one.

Erika C. 
Évaluation :
5

Mirrors and windows should be cleaned otherwise everything else was clean

Jerri T. 
Évaluation :
5

Merci.

John S. 
Évaluation :
1

The gaz indicator was below 7/8, and the contract said 7/8. Unfortunately I realized as I was already on my way. I was at my 3rd day of a 4 day move and I was not going to go back to show to the manager. I took a picture if that can be used as a proof. I put 5 gallons of gas to refill to the same level I got it. But the manager charged me for 2 gallons of gas. Really! Not very honest this u-haul company. You milk ever penny you can out of us. Terrible company. I wish there was real competition.

Germain P. 
Évaluation :
2

This was a huge hassle and not worth the money. Nothing went smoothly, my pick up was delayed, and I regret having booked uhaul for this move.

Bryan B. 
Évaluation :
4

Great service and Chuck was very helpfull,...

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret R. 
Évaluation :
5

The truck was outstanding, but the tow dolly was old and scratched the front spoiler on my car.

Jeff B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY L. 
Évaluation :
3

I dropped my truck off on Saturday and Monday morning it as never checked in, which obviously was very concerning. I had to drop off in person because my phone was dead.However, after I contacted the location, the owner was extremely helpful and friendly.

Megan W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
2

Better social interactions with customers. They made me feel super awkward and weren't friendly or accommodating in any way.

Danielle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janie R. 
Évaluation :
1

The owner didn't wear a mask and was 30minutes late. There was also a chip on the ground from the previous renter. The main thing was the late and no mask though.

Paysen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank S. 
Évaluation :
3

Make sure fuel is checked correctly before charging customer. Vehicle was returned with full tank and still got charged for fuel. Will think twice before renting again.

Edgar E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gelvis G. 
Évaluation :
3

Hard to locate truck/key box. Took more time than desired.

Taylor S. 
Évaluation :
5

Staff were helpful and efficient. The whole experience was great from start to finish.

William M. 
Évaluation :
5

Saying the truck is 20 $is a bold face lie.

Holly M. 
Évaluation :
3

I couldn't find the place and when I called they just said to leave the truck next to another uhaul. No one came to check it or to greet me.

Damian J. 
Évaluation :
2

There was no one inside when I dropped off. No one went over the chargers or inspected the vehicle together. However, it was an easy drop off

Ethan P. 
Évaluation :
3

Some one from UHaul corporate asked me to drop the truck here instead of Carefree office and said I could bring the truck in with 1/2 tank instead of filling it up as a concession to get me to drive 34 miles.The local guy apparently didn't get the message as he charged me for a full tank! Not good!

Peter S. 
Évaluation :
5

Easy to find and easy to pick up.

Megan M. 
Évaluation :
5

Nothing, all great!

bryan M. 
Évaluation :
5

A+ experience. Owner was great!

Raymond P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Everything was perfect!

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana R. 
Évaluation :
3

Convenient location but having a location that I needed to drop off the uhaul at being closed on the day of my drop off is a little pointless. Having to play hide and seek with the keys to make sure I don't get charged for extra time ensuring I leave it before the specified time was a bit annoying. Otherwise the guys were cool and fairly responsive when I got there.

Phillip Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Petria B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

randy Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector V. 
Évaluation :
4

It was ok

Charles M. 
Évaluation :
1

We booked our rental pickup and drop off online. We decided that we wanted to change our drop off location when we were at CB auto repair. Chuck, our rental agent told us that we did not need to change our drop off location, but we could drop it off anywhere. He did not have time to help us with this issue. So, after driving for 24 hours and encountering many snowstorms and closed roads, we decided we wanted to drop off our rental closer to home. When we tried to drop off our rental A) the business DJ's repair in Enterprise, OR was not open even though their posted hours said they were B) we called uhaul and they told us it would be a 1 700 $change location fee. WHAT! This is ridiculous. NEVER USING UHAUL AGAIN!

stephanie C. 
Évaluation :
1

I didn't even get the dolly and utility mover, and still got charged for them even though I put in a request to not have to pay for them.

Brandee P. 
Évaluation :
2

Dropped off the trailer 2day earlier than expected and never got a confirmation email. I had to call to make sure I didnt get charged 2 days later. Issue was resolved but definitely could have been avoided.

Troy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd P. 
Évaluation :
5

The online express pickup took too Long in my opinion

Ben S. 
Évaluation :
2

Horrible situation and communication. Nobody even there on Monday to drop off trailer. Can't unload with trailer on right? Unloaded and tried to communicate that we had but that was difficult. They didn't even report until today that trailer and truck were returned. We were getting texts that we hadn't brought truck in to complete different address not on our paperwork in Phoenix. Had to make several calls to get it resolved. Unreal experience for the 1 000 $we paid.

howard J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amy E. 
Évaluation :
4

I spoke with a customer service rep on the phone that was extremely unprofessional, as well as told me the problems were my fault for moving on a Saturday. The gentleman at cb auto repair and air was extremely helpful and patient and ended up solving the problem.

Charlie K. 
Évaluation :
4

Régulateur de vitesse

patricia O. 
Évaluation :
3

First of all the app crashed and I had to call to get the code for the key. I was on hold for 33 minures before anyone answered. After that I couldnt get the lock to open and I went home and called again to say I would pick up the truck the next day in person. I waited another 20 minutes on the phone. I picked up the truck with no paperwork, no odometer reading and no gas info and no info online fornhow to return the truck. The man helping me was very nice and showed me how to get the key. When I got home with the truck i realized the dolly I requested wasnt there so I looked up the number to call and the number listed by Uhaul for this place is incorrect. So I panicked because it was almost time for this place to close. I found the correct phone number and drove back to get the dolly. This whole process was terrible. After all this I am really surprised I was even charged for the dolly or the gas.

Jennifer L. 
Évaluation :
4

Open at 8:00 AM. I had a 9:00 AM appointment time and no one was in the office. One of the techs in the shop called the UHaul agent to let him know I was waiting. It was 9:20 AM before he arrived.

Duane S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
3

The cables on the roll up door broke, making it extremely dangerous and difficult when opening or closing the door.

Luis S. 
Évaluation :
5

Drop off was a nightmare, the guy did the best he could but wireless didn't work. Very confusing drop. A different person just said park here- I just need your keys? This comment is for the Tucson drop off.

AMY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank A. 
Évaluation :
5

Can't think of any.

Gavin M. 
Évaluation :
3

Kind of hidden.

Erick M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keith G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sharon D. 
Évaluation :
1

Have uhaul rep at location for a scheduled pickup not off site and have to call and wait for his arrival.

Aleisha N. 
Évaluation :
5

Nothing, everything was handled nicely.

Gaynor C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie N. 
Évaluation :
5

CB Auto repair is always a great service space, either for car repair or U Haul rental.

william R. 
Évaluation :
1

I am pleased with the rep at this location and how he took time to help correct the errors u-haul made on the reservation. However I am very disappointed with how u-haul itself handled my reservation. After reserving a trailer and truck at the Bell location a week in advance in Phoenix I was informed only 1 hour before my pick up time that the pick up location was changed. This new location was miles away and required driving through rush hour traffic. Upon arriving at the new location at CB Auto I was informed once again that the trailer I required was not available and I would have to travel to another part of town to pick it up. It took u-haul 2 hours of my and the rep's time to find a new pick up location with an available trailer. Once at the final location I was told I would have to put my car on a larger trailer than that of what was reserved. After putting my car on this trailer it turned out that the door to my car was not high enough for me to get out, I had to instead scratch the bottom of my door to get out of the car and back in. It wasn't until drop off later that week that we were shown how to properly use the trailer and that it's wheel well cover could be removed.

Joshua R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT K. 
Évaluation :
3

the store was closed when i wanted to return u haul, so we did a self return

Amelia M. 
Évaluation :
5

The customer service was on point, even tho you could tell the owner was busy with his shop he went above and beyond to help me with some accessories I didn't have plus he helped me with the hook up of the uhaul!!!!! I'll not only come here for uhaul needs but if anything happens to my vehicle I'll be coming here as well!!! The little lobby kept my son moving with a frog tank , fish tank and the snake tank!!!!!!! Thank you for making my move smooth!!!!!

Kristin D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ruby G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chad B. 
Évaluation :
3

They charged my for folding of 24 blankets when there were only 12, 5 of which were already folded. Can I be refunded for the extra charge?

STEVEN R. 
Évaluation :
5

when a customer reserves a rental from any pick up location please give them the option to read or watch a video of what they need to do once they have arrived at the pickup location(as far as down loading the ap so that the customer can get pass code to get key) It will save and solve alot of stress for everyone. thank u LIZA ur theBEST!

Melinda B. 
Évaluation :
5

No improvement needed.

Shane K. 
Évaluation :
5

The only problem is the shop Is way in the back and I didn't see any signage on Thunderbird Rd., so we initially passed it

Teri W. 
Évaluation :
5

They were great

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Imelda G. 
Évaluation :
1

When we arrived at the location we logged into uhaul.com The portal for c heck out did not work. We had to use the chat which was very unresponsive. We then had to download the uhaul app to do the check in. This took almost 45 minutes. When we finally checked in there was no dolly with the truck as reserved. So another phone call to uhaul. They tried to send us to a uhaul place that was 20 minutes away from our direction. I had to find the location closest to us where we had to go and pick up a dolly. This took another 45 minutes. When we complained that all of theses uhaul errors cost us 2 men at 25 $/hr for 1,5 hours they said they would refund us the 7 $for the dolly. What a joke! This review will be posted over all social media

Rich H. 
Évaluation :
5

Easy location, clean truck, Great experience..

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ray C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

frank F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Edwina S. 
Évaluation :
2

The uhaul keydropoff was hard to find as it was behind a brick dumpster enclosure. Not vary good parking choices for a 26 foot truck.

Christopher J. 
Évaluation :
4

Great service, quick and easy!

Anthony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg H. 
Non les évaluations ont été soumises pour cet établissement.

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