Customer Reviews for Cedar Bluff Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cedar Bluff Storage

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Marvalane I.
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After hour drop off did nit work on website or app. Had to call customer service and was on phone fir nearly 30 minutes to complete process, again, very inconvenient and took valuable time away from me and my guests.

Christian V.
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Have an app that works and customer service reps who know what they are doing

Daniel I.
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Guy was rude and overpriced 94 dollars to rent a uhaul for 3 hrs really and the van was only 24 dollars wow I can go to the one in Leesburg with the biggest one for 60 dollars never using this guy again

GREGORY T.
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Customer did not leave a comment.

Jeff C.
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No problems with this facility. The check in with mobile device service needs work. It took 20 minutes for the check in to be processed after we arrived at the facility.

Lloyd H.
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When I dropped of the Truck on time, The location person, did not check the number of pads, the truck milage or condition of the truck and I was not given a receipt. I was told he would get to it later. It is not several days past and I have not received any communications form UHaul . everything was fine to me, but it would have been nice to have had confirmation

linda G.
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Customer did not leave a comment.

Andrea B.
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Customer did not leave a comment.

Nathan D.
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This location and the people that operate it. Are wonderful. The managers are great. The music is great. The problems I had were website, contract, phone center problems and complaits about confusion and misinformation. The people at locations, the equipment, the prices, all are outstanding, and have run out of words to describe the people and hospitality.

David M.
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I requested a drop-off location in Fort Payne, AL. Once this drop-off location was entered on the order, I could not change it. This caused me to go about 40 miles out of my way. I made several attempts to call and have it changed, but could never get anyone to answer the phone, despite waiting on the line for over 10 minutes.

Mike P.
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Customer did not leave a comment.

robert W.
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Customer did not leave a comment.

THOMAS V.
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Customer did not leave a comment.

Tamarkus K.
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Customer did not leave a comment.

THOMAS V.
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the gentleman that help me check the truck in was very polite and friendly

Tamey W.
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Customer did not leave a comment.

Carolyn M.
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Customer did not leave a comment.

JAMES H.
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Customer did not leave a comment.

James L.
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Ordered shipping pads and none were available. Was not informed until day of pickup by location. This was unprofessional on some ones part.

Bruce G.
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Customer did not leave a comment.

Mary A.
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The owner was extremely rude and not very knowledgeable of Uhaul company.

Clair Y.
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Fix your online site and let people know their preferred location may not be where you have to go to get your equipment.

BONNIE S.
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had to call uhaul and ask for a different drop off. man was rude obnoxious and couldn't care less about the customer. moving is stressful enough without adding a bottom feeder, low life jerk into the process. having said all that the call to uhaul fixed the problem and the man at the new drop off location was professional, friendly, helpful and a great ambassador for your company,

karen B.
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The associate did not advise that he signed me up for insurance. He provided me two pieces of paper and sign here. No explanation of the fees. I did not realize it until I was already on my way.

James H.
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Customer did not leave a comment.

Barry M.
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Location was suppose to open at 9 am. We had moving help lined up at 9:30. Two door bells and two phone numbers got no results. A person came up and went inside but no attendant came out to help. About 9:20 got some help but it seemed we were too much trouble. BTW several days later we rented from Mike's in Cedar Bluff and it was a pleasant experience.

Edward R.
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I asked for a 15' rental and all they had was a 26' rental. This was a much bigger truck than I wanted or needed. I feel I should receive a $50 guarantee payment since what I contracted for was not what I received. I am renting a small trailer tomorrow, so can I have this applied to this rental?

OB R.
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Customer did not leave a comment.

trent A.
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Customer did not leave a comment.

Neil C.
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Customer did not leave a comment.

CINDY G.
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Customer did not leave a comment.

DONNA R.
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The back of truck was dirty .but we cleaned it .But all Else. Was good . and we thank you .

Mandy T.
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The owner screamed at me for parking in the only place that allowed enough room for a 17 foot truck. He was extremely hateful and I will NEVER do business with him again. I have always used Uhaul and will continue, but I will spread the word about my horrible experience!

Michael C.
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Very frustrating to be told your unit is available at one location only to have that changed 70 miles away at last minute. Which I refused then be told a unit was available near where I needed. WHO IS THE CUSTOMER??? ME OR UHAUL???

TERRELL B.
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we did not do a walk around inspection. Windshield wiper blade on passenger side needed to be replaced.There were no moving blankets available at this location or the one I was sent to. We had damage as a result of no blankets. I was told that them location I was sent to had 50ve blankets they had none. I was not very happy with this.

KAYLA B.
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The truck was very dirty both inside and out. And the interior lights and one of the lights on top weren't working. They did not check anything on the truck to make sure it was in working order before my mother left, they didn't even walk out there with her. He just handed her the keys and the hand trucks and sent her on her way. We almost had to pay for these issues even though they weren't our fault but fortunately the person at the place we dropped it off at was super nice and helped us sort it all out!

Laura L.
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Could use better signs/directions for after hours truck return. Fortunately, a manager/employee came out on a balcony and provided verbal directions about where to park the truck & deposit the key.

Rhonda I.
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Rep was rude and made a point of letting me know I was interrupting his Saturday morning and he did not appreciate it. Senter me to wrong truck and snatched the key out of my hand when I bothered him about it.

CLARENCE T.
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Customer did not leave a comment.

WILLIAM O.
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Customer did not leave a comment.

marion C.
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Needs more light and a better drop box for the key.

steve T.
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was not asked about insurance and did not mention it. Just added to bill. Had to make two trips to pick up trailer.

Jan B.
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Customer did not leave a comment.

YVONNE C.
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Very rude

Toni H.
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My experience with this recent U-Haul was TERRIBLE!!!!! I cannot fault the Cedar Bluff site as the sole disappointment, however, it was MOST unsettling not to have a receipt "because the printer needed a new toner cartridge and wouldn't print". My RESERVED trailer from the Odenville location was rented and when I called, I was directed to the site 61 miles away!!! This on top of a 6 hour trip to SC, so I spent 2 hrs. on the road to correct U-Haul's mistake-miserable and unacceptable!!!

SUSAN G.
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Customer did not leave a comment.

DARLENE R.
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Customer did not leave a comment.

CheVal B.
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This is the second time I have dealt with this guy. He is a jerk. He's rude. He didn't walk me to the truck to inspect it at all. He wanted me to sign contract, when I said I want to see the truck first he said its a Uhaul truck as usual. Me and my family walked to the truck alone, took pics, including gas and mileage counts. He never stepped out of his so called "office". First time I used the guy, my Credit card was charged twice. It happened in 2007, so I can't remember what I did then. I will not recommend him for Uhaul at all. I would go somewhere else. There is an auto service shop down the street in Centre (which is where I wanted to go) and I would recommend them over this idiot in Cedar Bluff. UHAUL NEEDS TO CHECK ON HOW HE SERVICES PEOPLE UNDER THE UHAUL NAME. I am sure you'll find issues.

June M.
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Customer did not leave a comment.

Michael M.
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The gentleman was not very pleasant and spoke under his breath but overall nice.

JEFF M.
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Change the operator or find new location. The operator was RUDE!

jacqueline S.
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Customer did not leave a comment.

melanie K.
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I was not impressed by the experience and would probably not recommend to a friend/family member. Online you gave the option of having coverage but person at pickup location did not discuss coverage with me...he just put it on order and didn't ask! Which to me was like buying something and not being told by the salesperson that they had added (without your knowledge or discussion) a service that you didn't have to have or pay for!!!! U-haul charged me about $40 extra when I didn't have to have this coverage and could have opted to pay for any damages incurred! I felt I was ripped-off by rep.

TRACY C.
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Close it down and move it somewhere else.

CAREN L.
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The truck I ordered was not available. No one called me to warn me. I drove an hour to pick it up. I was given another truck ( much larger, but used more gas) the oil light was on. The employee only traded the equipment for a third truck after I called my local store to report my experience. I was there for about 2 hours.

TONY C.
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Customer did not leave a comment.

JAY H.
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Do not guarantee what you can not deliver...

Sammy W.
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Customer did not leave a comment.

Brad Y.
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Make sure the equipment is clean, make sure the supplies requested by the customer are available,make sure the uhaul agent is knowledgable and helpful. "After my experience at this uhaul location if it can be avoided i will never rent any equipment from uhaul again"

KERRY G.
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Operator seemed more concerned with closing than with me having a truck that would not start. They also did not have equipment I had requested. He did have blankets.

JAMES B.
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add sinage

KYLE H.
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Customer did not leave a comment.

TAMBRIA S.
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Person I spoke with on phone was very nice and helpful, I dropped off truck very late.

LASHAUNDA L.
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Customer did not leave a comment.

JOHN W.
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I had to drive twenty two miles to pick up truck from the original pickup point, when you had three twenty six foot trucks two miles from original pickup point. Also where the three trucks were you had a trailer that I could have without driving twenty two miles to pickup,Al in all I lost about two hours down time because of your sloppy work in making reservations. I hope that I don't have to rent from U Haul any time soon. I rented six times in the last year from a rival of yours and had no problems about pickup points.

ROBERT D.
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Customer did not leave a comment.

KARLIE J.
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Customer did not leave a comment.

STEFANI O.
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My request was for a 14 ft. truck at a Rome, Ga location. They did find a truck for me in Cedar Bluff, AL. It required finding someone to drive me 29 miles to that location. It was a great inconvenience to all concerned. The truck was not swept.

SAMMY W.
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Customer did not leave a comment.

MICHAEL S.
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I was promised a 20% discount i did not get

HARRIET D.
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Customer did not leave a comment.

WENDY M.
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Customer did not leave a comment.

LOUISE B.
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Customer did not leave a comment.

TRUITT M.
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Personel were very friendly and professional.

KENNETH L.
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There is undoubtedly poor communication between your U Haul office and the pick-up locations. The man had to do the contract several times because what I had and his info was different and it took calls to your office to get it right. The equipment was ok.

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notify customer that the truck to pick up is an hour away

No reviews have been submitted for this location.

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