Customer Reviews for Cedar Closet Self Storage
(U-Haul Neighborhood Dealer)

2 319 évaluations

5670 E Grand River Ave   Howell, MI 48843

(517) 548-5756

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h pm
  • Sam et dim : 8h30 am à 12h pm
Heures d'ouverture spéciales
  • 8/10/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(517) 548-5756

5670 E Grand River Ave
Howell, MI 48843

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h pm
  • Sam et dim : 8h30 am à 12h pm
Heures d'ouverture spéciales
  • 8/10/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Mike is amazing and always takes excellent care of my family.

Timothy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam B. 
Évaluation :
1

Rude

STACIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE CHRISTINE P. 
Évaluation :
5

Mike was excellent and took care of my schedule changes without any issues. Great experience Thanks.

RICK T. 
Évaluation :
5

Incredible service as always!

Timothy A. 
Évaluation :
5

Great customer service agent

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jack G. 
Évaluation :
5

It was smooth and easy

Laura F. 
Évaluation :
1

The rep behind the counter was very rude, DEMANDED you to put your mask on when he didn't have his on. The truck ran like crap and the rep told me about it before I got it. I returned the truck clean and still got charged a cleaning fee. Would highly recommend going somewhere else down the road.

Cory M. 
Évaluation :
5

Nothing, Mike was Awesome!

Terry W. 
Évaluation :
5

Great pick-up service and knowledge and tips of product rented

Greg F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis R. 
Évaluation :
5

Great location, always try to rent from here. Guy who runs it is on top of everything.

Jeremy R. 
Évaluation :
5

The manager (I think his name is Mike) is a super helpful guy. I've rented from this location before, and I only have great things to say about them.

Eric H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel W. 
Évaluation :
5

Very helpful and courteous, in working around our particular circumstances. Best customer service we have received in a long time, in any industry!

DANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy R. 
Évaluation :
5

Your check in process could use some improvements, I was supposed to leave at 7:30 am but because your sign process has some improvements, I didn't leave there for at least 20 mins behind schedule

Danielle M. 
Évaluation :
5

My favorite spot to rent!!! Mike is the BEST!!!!!!!

Joseph D. 
Évaluation :
5

Five Stars. This is my second move this month with Cedar Closet U-Haul. Mike the Manager was extremely helpful both times. Mike was very informative and helped streamline the rental experience. I would highly recommend this location for your U-Haul needs.

Dan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Great place to rent and pick up from. I have never had a experience as good as I did here at any other location. I would recommend to any one needing a rental to go to this location.

Chris W. 
Évaluation :
5

Mike was exceptional at Cedar Closet Storage. He made the U-Haul experience easy and was very helpful answering questions and providing assistance. Will use his services again for future moving needs.

Dan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jonathan N. 
Évaluation :
5

Overall experience was great.

Cory S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Haleigh W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Mike, the manager, was great to work with! Trailer was ready on time and Mike hooked everything up, took photo's, then off I went. A very hassle free experience and I will use them again!

Mike M. 
Évaluation :
2

This place requires that you west a mask to enter the building. This is insanity at this point.

Michael M. 
Évaluation :
4

Mike kerr was very helpful!

Dan D. 
Évaluation :
5

The dispatch fellow was awesome. I think his name is Mike. So helpful and comfortable in conversation with the customers. I will likely travel further next time to use this locaiton because of him. Overall, a great experience.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim L. 
Évaluation :
5

I sort of consider my self a fairly regular customer and this is THE best facility. Hands down.

KENNETH LYNN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLA SUE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aden K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsey B. 
Évaluation :
5

They did a great job and were very helpful. Thank you very much... :)

Tristan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

No suggestions for improvement. Very friendly, accommodating, and excellent service. Have used this same location previously and will use them again when needed.

JAMES ALLEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie F. 
Évaluation :
3

Initially I made my reservation through U-Haul on line to pick up moving truck a couple of miles from moving location. I received a phone call saying the pickup location was not available and had to drive 12 miles away to pick up truck. This added extra miles to my total miles. The closest drop off location from my destination was over twenty miles away. The total was over 32 miles out of my way which added to my miles and caused additional charge.

Timothy W. 
Évaluation :
5

Great guy. Great service. Best experience I've had at any uhaul

Brandon M. 
Évaluation :
5

My experience with uhaul has always spectacular. No issues with pick-up and drop-off. Cedar Closet in howell, mi has great customer service and I always rent from that particular location.

Jimmy H. 
Évaluation :
5

Mike was very proactive in providing all the information we need. He was extremely friendly and made our first u haul experience a great one!

Thomas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arash R. 
Évaluation :
5

Mike Kerr is very easy to work with and knows how to take care of the customer. I give him 5 stars!!!

Lonnie F. 
Évaluation :
3

Kind of weird just leaving the returns not locked up or anything when you drop off after hours. Feels like anyone could come and steal the trailers.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peg H. 
Évaluation :
5

A great location to rent U haul trucks/vans from! Great experience!

Tracy H. 
Évaluation :
5

Excellent customer service and very accommodating!

Jeffery T. 
Évaluation :
5

Mike has outstanding customer service. I would recommend this location to my family and friends

Doreen B. 
Évaluation :
5

No complaints. The transaction was quick, the equipment in great shape, and the return was effortless!

Louis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Penny L. 
Évaluation :
3

No window wisher to clean the windows and with the weather we had that's bad. The van got stuck in every parking lot I want into. The first night I tried to get through to U-Haul and couldn't. I couldn't get what I needed done and it's says I put a lot of miles on that doesn't seem possible.

patricia W. 
Évaluation :
5

This was a really good experience, the equipment was maintained and worked very well.

Ronald B. 
Évaluation :
5

Mike is great to work with and has always been very helpful.

Lonnie F. 
Évaluation :
5

I can't think of anything to improve. Mike was awesome! Went out of his way to help me. I only had $100 in my account at the moment. So he adjusted some numbers around for the estimate. Then pulled the rest out the next day. He joked around and treated me like a human. He even stayed after a few minutes to answer any questions I had. Highly recommend to everyone!!! Thank you again.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake R. 
Évaluation :
5

Service was excellent from the desk clerk at Cedar Storage.

Christopher R. 
Évaluation :
5

They were very professional. Je les recommande chaudement. Mike Kerr was a great help.

Thaddeus M.  |  Expérience générale 
Évaluation :
5

The rep for your site was outstanding. He made the experience very easy, and was extremely helpful and knowledgeable. I would definitely rent from this location again as your representative made the whole experience worth the trip! Merci.

Brandon D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon S. 
Évaluation :
5

Mike was great to work with. He got everything taken care of so I could get on my way. Very satisfied.

Robert J. 
Évaluation :
1

The owner was horrible when I called to question a charge made after my return. He told me to take all my future business elsewhere and hung up on me.

Kelly A. 
Évaluation :
5

Nothing. They were excellent, and very helpful.

Terry H. 
Évaluation :
5

Mike is fantastic. I live 25 miles away, but I will always rent from Mike.

Kurt M. 
Évaluation :
5

Excellent. The manager was great.

Jon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

already recommended this office to a friend.

Micahel D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael S. 
Évaluation :
4

The truck we picked up had a few issues that made moving unpleasant. However, the gentleman working at this location was very kind and accommodating. Would absolutely go back, but request a newer truck.

Kip W. 
Évaluation :
5

Great customer service rep, very friendly & informative

Tim A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott A. 
Évaluation :
5

Keep up the excellent selections at reasonable prices.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karol C. 
Évaluation :
5

Very smooth and seamless process from this location.

Steven G. 
Évaluation :
5

Window glass was dirty, but truck had just arrived late the previous night and the manager was working alone the next day.

Joshua J. 
Évaluation :
5

Great service; I will be a return customer going forward.

Rhonda A. 
Évaluation :
5

It is always a pleasure to do business with Cedar Closet Storage. Mike is top-notch - the best at all he does for his customers and for the business.

DAVID REED B.  |  Expérience générale 
Évaluation :
3

The location is fine, but Online Check in is abysmal. the "Five minute process" took over half an hour of standing outside. Given the fact you only have one hour to check in, making the process take so long seems unfair to the costumer.

Scott N. 
Évaluation :
5

No problems, the online pre check-in saved a lot of time.

Rocco R. 
Évaluation :
4

Uhaul online needs to allow the use of pictures taken outside of their return process. I took a picture of the mileage/fuel gauge right before I put the key in the lock box and locked it. I could not access the photo just taken for the return process.

John P. 
Évaluation :
5

The gentleman who assisted me was prompt, kind and thorough. I didn't have any questions after the interaction

JOSEPH ROBERT S. 
Évaluation :
5

Mike was awesome

FRANK JAMES G. 
Évaluation :
5

A very welcoming person greeted us and was pleased to see a 26' truck arrive at his location. Easy location to find. Great job!!

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLA SUE M. 
Évaluation :
5

Great experience with U Haul in Howell and with Pack Rats helping with our moves!

Maureen M. 
Évaluation :
5

Very friendly owner.

Kent B. 
Évaluation :
5

Mike ,at Cedar Closet Self Storage was extremely helpful with us. We moved out of state and he made sure that we were aware of the facility guidelines and policies. Customer service was great ,it was clean, and secure. We highly recommend Cedar Closet.

Scott S.  |  Expérience générale 
Évaluation :
5

Mike was an awesome manager for your facility. I would certainly recommend Cedar Closet to anyone needing that type of service.

GERALD B.  |  Expérience générale 
Évaluation :
5

I was a tenant at this facility for many years. I always felt that it was safe and secure.

JAMES M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank K.  |  Expérience générale 
Évaluation :
5

great personnel great service would definitely use again

ROBERT M.  |  Expérience générale 
Évaluation :
5

I would like to recognize Mike in the office. He went above and beyond to assist me with the right unit for my needs. I would highly recommend this facility!!

Todd G.  |  Expérience générale 
Évaluation :
5

Great customer service!!

Hartland Machine & E.  |  Expérience générale 
Évaluation :
5

Mike was always willing to be helpful to me .

JACKIE G.  |  Expérience générale 
Évaluation :
5

Mike was extremely helpful and courteous.

Carolyn P.  |  Expérience générale 
Évaluation :
3

I placed the order online, but when I arrived, the charge was $20 more. That was disappointing, but Mike explained the websites are screwed up. I`m happy with the unit.

Privacy R.  |  Premières impressions 
Évaluation :
4

The storage employee that I spoke was very polite and courtesy

Privacy R.  |  Premières impressions 
Évaluation :
4

excellent condition unit snow ice an issue but doable

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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