Customer Reviews for Central Maxi Storage
(Concessionnaire U-Haul dans le voisinage)

446 évaluations

885 Ridgewood Dr   Port Neches, TX 77651

(409) 727-7725

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(409) 727-7725

885 Ridgewood Dr
Port Neches, TX 77651

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The. process from A-Z was very smooth! I also rented a truck from you guys as well as a storage unit... 10 x. 30. Kallye is extremely professional and handled everything quickly and efficiently. She is a definite asset to your company! I would rent here again if necessary and will definitely refer ppl your way. Have a blessed day.

NIKKI P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bret M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanita C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA J. 
Évaluation :
5

I had a very good experience

JENNIFER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBY S. 
Évaluation :
5

Everything was just as the young lady ashley said it would be.

TABITHA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Great Service! We couldn't have had a better experience! Callie was very knowledgeable and totally helped with equipment and any questions we had. No improvement needed.

CARLEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth S.  |  Expérience générale 
Évaluation :
5

This location was great. However, they changed it because the original location I had chosen, which was closer to my house, didn't have the size truck I needed. Then they changed my pick-up time, drop-off time and the way we could get the truck. That caused a lot more of a headache than moving already is. The app and website are extremely unreliable.

KELLY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared M.  |  Expérience générale 
Évaluation :
5

A great storage unit. Staff was always friendly and eager to help. I would definitely recommend this place to anyone who needs a storage unit.

Elizabeth C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Service was excellent, Mrs. Kallie was professional, and a pleasure to work with. I am handicapped and she made this experience easy for me. I don't know of anything u need to do differently.

NAKIA TERRELL C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KRYSTEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKIE G. 
Évaluation :
5

No comment

Vincent P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eldridge R. 
Évaluation :
5

We were initially scheduled at 1145 Gulfway Drive at D&D automotive but the owner did not show up and would not let us take the trailer even though it was paid for. We called U-Haul and were rerouted to the Ridgewood location and received excellent service as expected. We were telling of what happened and the receptionist knew the problem location by name and the customer in the lobby also had a previous bad experience with that owner!! My question is why isn't U-Haul doing something about this lack of service that is obviously well known in the area?

Gregory R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIMOTHY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa D. 
Évaluation :
5

Super friendly and helpful staff

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKKI P. 
Évaluation :
5

Pay that young lady more money!!!

Don E. 
Évaluation :
4

N\a

James D. 
Évaluation :
5

Thanks

Stephen J. 
Évaluation :
3

Make sure the side mirrors can be adjusted and aren't stuck due to a combination of rust and what I can only describe as "gunk" It would also be nice if the truck I rented wasn't below 1/8th a tank of fuel. This effectively doubled the cost of the truck even after the refund for bringing the truck back with 1/3rd a tank of fuel.

Trevor F. 
Évaluation :
5

The salesperson Kally, was very friendly and helpful.

TONY T. 
Évaluation :
5

Nothing. It was all great

CUAUHTEMOC R. 
Évaluation :
5

Very helpful.

Becky B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARYL G. 
Évaluation :
5

No complaints...great experience.

MARY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA CATRICE M. 
Évaluation :
5

Things went smoother than any other rental I've ever made. Truck was clean and had no mechanical issues at all.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zulfikar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anitra L. 
Évaluation :
5

Callie was great to work with !

Jaime H. 
Évaluation :
5

Callie is awesome

KENNY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS N. 
Évaluation :
5

I appreciate the customer service. Very friendly. I will come to this location again. We thank you 😊

Loretta C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monica J. 
Évaluation :
1

Horrible experience from start to finish. By far the worse uhaul anywhere

GUADALUPE G. 
Évaluation :
5

Open hours to 8 a.m. The return after hours was easy and convenient.

MYRNA R. 
Évaluation :
5

I dropped the trailer off at 4:14 Saturday, saving a whole day's rental. But because the drop off app was not working and the location did not have an answering machine I was still charged for a day!

Tyler A. 
Évaluation :
4

n\a

James D. 
Évaluation :
5

The girl working was friendly and knowledgeable and excellent customer service

Karen K. 
Évaluation :
5

Perfect place to get a Uhaul. Was given super service and was very helpful. Will be back.

JOHNNY O. 
Évaluation :
2

Truck needed maintenance. All the lights, check engine, brakes, abs, ect and gages would come on and go off while driving.

Joel W. 
Évaluation :
3

Owner was not very friendly and did not offer to help hitch the trailer. He did come out and helped connect safety chains.

Marc S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis C. 
Évaluation :
5

Nope 🙂

ramona C. 
Évaluation :
1

truck was filthy, tire was flat, rear view window on drivers side folded all the way towards the door to where I could see my self and wouldn't stay unless I was going 50 mph or below. interior and back light were out and I didn't notice until dark when I was on I10 at dark. It just seemed like no one checked the well being of the vehicle and with COVID 19 moving rapidly for you not to at least clean the truck is a huge deal. let alone the tire, mirror and lights . It was just an awful overall experience and with calling road side assistance multiple times the inconveniences set me back a whole DAY!!!! and luckily the field manager and road side assistance helped a lot. but this was just a terrible experience

Dariante E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sandra D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william C. 
Évaluation :
5

Nothing I Believe Everything Was Great❣️

Leticia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Verne D. 
Évaluation :
1

Stop changing peoples pick up location and time at the last minute. Then i was charged 20 $for after hours when the first place I was picking up from stayed open till 5!! I've rented 2 trucks in the past month and this will be my last because of 3 different changes. Next time I'll rent from someone else.

Tyra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan B. 
Évaluation :
3

The people were nice. I didn't get the truck I reserved, 20' i had to take a 26' truck. But the truck was already dirty inside cab and cargo area. Had reserved a appliance dolly, but was not available, had to use a standard dolly. Was told by customer service i would not be charged any mileage but was anyway.

Gary B. 
Évaluation :
1

Place sucks and their customer service is for the dogs.

Patsy S. 
Évaluation :
5

EXCELLENT CUSTOMER SERVICE AT THIS LOCATION. DO NOT GO ANYWHERE ELSE IN PORT NECHES, TX FOR U-HAUL.

Christina W. 
Évaluation :
5

The price for this auto transport more than doubled since i rented approx 45 days ago same equipment.... As a frequent and long time customer not pleased with the increase and may be forced to seek alternatives

LESLIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

neil B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco G. 
Évaluation :
5

Not a thing. Lady helping me was great!

Mike S. 
Évaluation :
3

I got charged a cleaning fee when i turned it in it was windy and a couple of leaves might have fallen in so i was charged 15 dollars id like to know how the leaves from wind maybe 10 tiny leaves max in trailer constitutes 15 dollar cleaning fee? All i moved were doors in an installer for lowes.

josue L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abbie B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bonnie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENRIQUE C. 
Évaluation :
5

??

Paula J. 
Évaluation :
5

Very professional crew

Miseal C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin T. 
Évaluation :
3

I am new to Uhaul, but based upon my experience renting other vehicles it seems odd that when turning rentals in this location expects the customer to unhitch trailers themselves, drag it yourself to where they sit on display, then park the truck backwards in line with the rest of their fleet. Maybe rental car experiences have given me unrealistic customer service expectations, but the dedicated Uhaul location I picked the equipment up from was much more helpful. The older man here seemed uninterested in getting up from his chair. Eventually the young lady did come out to direct and assist, and the younger man I spoke with days earlier was friendly and offered good information.

Christopher D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DALE JOHN L. 
Évaluation :
5

Young lady at this location very professional, she would have handled unhooking my trailer by herself if I wouldn't have been there. Excellent employee.

Wayne M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
2

This location didn't go look for the trailer I dropped off over the weekend. After I called and reassured them it was there. Very lazy and unprofessional.

Blake R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kanisha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oswaldo S. 
Évaluation :
5

Great service, easy in and out

joe D. 
Évaluation :
2

I was picking up the 20 ft truck early so they were supposed to leave the key in the lockbox and I even went the day before to verify everything and yet I get there at 7:30 am and they failed to leave the key in the lockbox. I was dropped off and had to wait and hour and a half until 9 am when the store opened. I had people meeting me 30 minutes away to help load the truck and I was late.

Kathy W. 
Évaluation :
5

We love this location and the employees! We use them several times a year for my business! They are amazing!

tammy H. 
Évaluation :
1

Insurance was added even though I didn't need it. Charged 880 $.+, which is not the rate I was quoted. Did not confirm charges before my card was ran. Should have been 760 $. which was charged the next day. That is a lot of money all at once when someone is moving 12 hours away. Could not just get the 120 $refunded, which would have been easier I think than starting everything over and taking the additional 760 $because now I'm told 3-5 business days before I can get the 880 $back. Would be a good idea to confirm charges with the customer before you take their money and mess up their bank account. Also, could not believe the condition of the straps on the tow dolly, it was pointed out to us by the wonderful person in Huntsville, AL when I dropped the truck off. He was exceptional, unlike the people in Texas. Very attentive and helpful and said the straps should have been replaced a long time ago.

jannie E. 
Évaluation :
1

First i ordered online and when i arrived to pick it up i had to redo my order. Then he took my card and attempted to force me to purchase multiple insurance options with no discussion. The appliance dolly wasn't put together correctly so i had to correct that. The straps on the ramp were attached on the inside of the ramp forcing you to drive the dolly over the straps. I move yearly and always use uhaul but probably done with that now.

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron A. 
Évaluation :
5

Great service.

Mike L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo Ann J. 
Évaluation :
5

Kallye was such a pleasure! She was very attentive, answered all my questions, and very helpful!

Clayton T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carion H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIcole K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug R. 
Évaluation :
5

Wonderful customer service.

Stephanie G. 
Non les évaluations ont été soumises pour cet établissement.

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