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Telisha b | Expérience générale
Customer Reviews for Central Maxi Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Your business was clean, and employees were friendly. Will use ya'll again
SHERMAN FCentral Maxi is very courteous, well maintained.
mary cThe customer service representative was very late and rude, he didn't want to help me out with my order, did not even want to look at my order confirmation number on my phone, he simply said that I did not have any reservation, and he couldn't help me, he just referred me to contact the customer service hot line. I have never been treated so rude and disrespectful, this representative never wanted to have any eye contact with me, and again, I felt discriminated against my race. This matter should be resolved immediately, we all people.
Panfi BReturn was after hours
VENETIA DTruck was not swept out. Grass and grit covered the floor. A quick sweep out was all that was needed. I assume truck was not visually inspected after last use.
FRANKLIN KHad no problem with equipment. As for me I was satisfied with the experience. Merci
MARY LRental truck was not clean. Truck had 161,000+ miles on the odometer, steering and suspension are worn and ride quality was harsh.
Tim GIt had smoke residue cigarettes butts all on the floor and I was giving U-Haul on e then when I returned it back on e I was charged 60 dollars for gas !
Rynnie AGreat very nice
JOJO PGreat communication, good customer service, and equipment well maintained.
VIRGIL HThe sales associate and anyone I had to speak with during this overwhelming time was very kind knowledgeable and friendly and that definitely helps when you have to move. I would definitely use this business and also tell all my friends about this U-Haul business. Thank you to everyone. Happy holidays.
Dianna PExcellent friendly customer service , clean truck . Will use again & recommend .
RAVAE TVery good customer service by the people at this location.
Mario GI want to be reimbursed for the insurance cost. It did not say online where I made the reservation that I had to get it. I clicked I did not want it. When I got there they made me get it. If I would have known before I would not have rented it.
GAINEY WThe uhaul was extremely dirty with ashes everywhere and a heavy smoke smell in the cab. There was also a lot of trash left in the cab from previous renters. The cargo area was clean.
NICOLE SOriginally went in the store and they told me they had no trucks. There was a truck sitting across the street. I left the store, went home, and called U-Haul to help me find a truck nearby for drop off at the same location. The lady I was talking to took forever, but eventually said we have a truck at Port Neches. I said I had just come from that store and they told me they didn't have a truck. She reserved it. I asked if they didn't have it when I went back, would I be able to get a refund? Unbelievably she said no. I went back to the store and they said we do have a truck. It was the same one that was sitting across the street when I first went there. She also told me that I reserved a one way U-Haul which was much more expensive, and remember the lady on the phone told me I couldn't get a refund. I got it, and it was dirty on the inside of the cab. Lots could be improved on here…
AARON BThis location charged nearly $ 600 in charged and wrecked my bank account which is not nearly $200 overdrawn from these unauthorized charges . They have wreck my life in so many way right now . I'm on social security and they've taken it all . They didn't clean the truck a smoker used the truck and it stank and hey reported there gas amount incorrectly .
ADRIAN SSecond time using Central Maxi Storage for a Uhaul truck. Convenient location, friendly and helpful staff. Many sizes of trucks to choose from too. Highly recommend Central Maxi Storage for any of your Uhaul moving needs. Keep up the great work.
GREGORY SNothing every thing is OK !
LAWRENCE DNo improvements needed. Attendant was helpful and friendly.
PILAR AMake sure you have a backup available in case someone doesn't turn the U-Haul in on time. The person that had it before me was supposed to have it for two days she had it for 12 days so it got dropped off the same day I picked it up when I reserved it for 5 days ahead of time. The U-Haul was dirty as heck and the gas gauge was on E. I had to pray I made it to the gas station to put gas in it. Also, it sounded like the truck was ran into the ground by the way it was sounding while I was driving it. Never again!
Ashley PState when there busy they don't have to answer the phone nor check ur truck back in.
ELISE FGood customer service - efficient service
Nader MYou’re very professional
ALFREDO RMore friendly…the truck smelled awful and the driver side window or door seal had a horrible loud leak. Passenger side mirror couldn't be adjusted and required help from the passenger to change lanes or merge safely.
Tammy TGood attention to client.
Juan CThe after hours pick up and drop off through the app was very clunky and kept freezing. It completely crashed as I was attempting to photograph the cargo area to prove I left out clean. I had to contact my rental location to even be sure the check in process completed. During the pick up process the initial form was very buggy. It asked for my contact number and when I entered it the message was that the number was already in use. I put my wife's number in and the same message came up. I ultimately had to give a number for some one that made absolutely no sense before it would allow me to continue. In general the rental was great but the app process was very buggy.
Wayne MMake sure that the air pressure of trailer’s tires is not low to carry a load.
Jorge GSecure and safe place to store your belongings. Will use them again if needed.
MITCHELL M | Expérience généraleRented a truck and car dolly. Truck was ok but the dolly needed a chain replaced. The office sent a young lady out to replace it with no tools. She went to the office for help and was sent out with a very small crescent wrench and even smaller set of pliers. She had no chance of doing the work. She tried and tried. I had to do it as best as possible with the inadequate tools and properly install it later. I've used U-Haul many times and have always had good experiences before.
Michael BShe was super sweet! Stayed longer to help us when it was past her time.
Kaitlynn NEverything was perfect, smooth and fast! I have no complaints!
Richard CEverything is very good like it is friendly well mattered courteous
MELLOUISE AClean the inside of the truck. Food crumbs and trash on the floor. Drivers side door was sticky all over. Speak to customers when they have to interact. The seat lever was stuck, so I was unable to adjust the seat. I'm short and had trouble reaching the pedals.
Misty EAll went well.
Don BExcellent service and easy to rent and return. Should I need again, I will not hesitate to use uhaul again
Ron CMerci
Ryan FPicking up the truck was easy. However I got in the truck and noticed the check engine light on as well as the tire pressure monitor system flashing. When I went back in to tell them they said nothing was wrong with it. I said ok and was only driving a short distance for the couple of days I had the truck. Then was told to make sure the gas tank was at the level I picked up the truck before I return it. Sunday I tried to go put gas in it and couldn't get the gas cap off. Another person looked for me and said Ma'am the gas cap is broken off . At the end of the day I feel as though when renting a truck or any rental car the renter should do a walk through with the customer of the vehicle when renting it and returning it.
Chandra WGreat job. I was shown the equipment and how to use it. No issues
Gregory PGreat as always thanks
WILEY SNot a thing just keep up the good work
Wanda WEverything was good no complaints.
WILEY SThe personal working at the drop off was not friendly at all. In fact it seem to be an inconvenience for them to accept my drop off.
Ralph KThe check engine light was on the door hurt my shoulder really bad trying to open it I almost dislocated my shoulder
Kitina MEverything was quick and easy
Jaleel JGreat fast friendly service
Alicia TAlways great service.
Paula GCentral Maxi Storage was quick and easy to rent U-Haul.
Landon MLady and gentlemen in the office was both awesome!!!!!!!
dede BCan’t think of anything, everything was great !
lajuan cThank yall
KIRA B | Expérience généraleSarah was always so helpful and kind to work with. She went to extra mile! Great clean and safe location. Fortement recommandé!
ANGELA J | Expérience généraleMegan was prompt and helpful. She made the process very easy. The unit was clean and easily accessible and clean. Very satisfied with the service and unit.
Paige J | RéservationThe front desk staff person was always friendly and helpful. But I did have several issues that could not and were not fully satisfied. I rented a regular unit then decided my important things probably needed to be in climate control area since it was all I had left of my home and life. At one point, I stopped by on a Sunday to get some critical paperwork for selling my home. There was a lock on my unit for non-payment - which turned out to be on there illegally (as I was paying through autopay). It was inconvenient because it was Sunday (the only day I could make it to the unit to retrieve the needed documents. The only day the office is not open at all on Sundays. So I had to have someone go through all my docs on Monday and it delayed business I needed to have done as well as inconvenienced others and allowed them to see any docs they might have wanted to. Lastly - I finally made it to the unit in September only to find mold growing on several things and my boxes collapsing on them selves. When I contacted the manager - he stated I must have moved into the unit on a rainy day (remember this is more money for climate control unit) I responded that it had not been raining. I had sent pics but He then wanted to see for himself. I could not make this happen as I could not return to let him in. Not everyone lives close to their storage or has the ability to go during office hours. This was my situation. When I did move my things out this last weekend - my wooden furnishings, cloth items and piano - ALL had mold. A box of papers which sat on the concrete floor - was completely saturated and molded on the bottom. This things inside it were ruined (and not replaceable). SO while I answered yes to all the pre-generated questions on this review - No I would not recommend this storage facility to a friend.
Darla D | Expérience généraleThe staff was very pleasant
Brandy F | Expérience généraleNo problems at all. This is my "go to", if and when i need a storage unit.
Thad M | Expérience généraleThe. process from A-Z was very smooth! I also rented a truck from you guys as well as a storage unit... 10 x. 30. Kallye is extremely professional and handled everything quickly and efficiently. She is a definite asset to your company! I would rent here again if necessary and will definitely refer ppl your way. Have a blessed day.
NIKKI P | Expérience généraleA great storage unit. Staff was always friendly and eager to help. I would definitely recommend this place to anyone who needs a storage unit.
Elizabeth C | Expérience généraleStaff is awesome
Robert R | Expérience généraleUpon moving out I notice a few items from the back wall that had contact with the floor had water damage. I know most likely due to our extreme crazy weather we had last year is likely the culprit. The staff has always been extremely courteous and helpful. Thank you for the the years of great service.
Shane W | Expérience généraleThe girl in front of no Good
RONALDO P | Expérience généraleYes I'm satisfied. I've used this mini storage a couple of times and it's been a pleasure. Merci
Robert P | Expérience généraleWas referred here by a friend. When I came and moved my stuff in, the staff was very helpful and resourceful. I am a satisfied customer and if I need to use them again later, I'd definitely will come back.
Woodrow W | Expérience généraleMy first experience with renting a facility & all was good!
NANCY C | Expérience généraleAwesome experience with your Facility and will most definitely use it again in the future ☺️
ANDREW S | Expérience généraleThey were very informative, helpful, and professional
Jeremy G | RéservationWhile the actual rental of the storage unit and uhaul were easy and quick, we were extremely disappointed to get to the facility to unload the truck and see that the key was not in the provided lock.
Rachel L | RéservationThe service was great. I was helped fairly quickly and the staff were nice.
Coby C | RéservationThey were very accommodating.
Doug L | RéservationThey are always so nice and this is my second time renting from them, and the lady at the front desk is easy on the eyes. Highly recommend..
Thad M | RéservationI have no complaints whatsoever about my experience so far. Everything was easy and no hidden fees.
Zachary P | RéservationWonderful customer service. Jessica was polite and patient and made me feel very comfortable with the entire process.
Gabrielle G | RéservationI would use again if needed.
Sonya L | Expérience généraleCould have not rented a better place to store our things. The staff went up and above there jobs. Justin Heard
JUSTIN H | Expérience généraleStaff was very friendly and worked with me on all my needs
PHILLIP D | Expérience généraleNo problems at all
MISTY R | Expérience généraleAucun
Charles J | Expérience généraleThe staff were incredibly helpful in accommodating me with the registration process and finding the right size storage unit we needed. Customer service was very good.
KURT M | Premières impressionsI reserved this storage and called and made an appointment for Friday 9/1/17. When I arrived Friday, I was told that they didnt have any other spaces available.
Privacy R | Premières impressionsDropping off the truck was very easy at the 24 hour facility.
Privacy R | Premières impressionsnice folks, quick service. the room was great. Only problem is I`m trying to set up the online account, and it has tied me to someone elses account with a different number.
Privacy R | Premières impressions