Évaluations des clients Centreville Self Storage LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Centreville Self Storage LLC

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Timmie H.
Évaluation :

They are the most professional and customer friendly I have seen.

Paul C.
Évaluation :

Le client n'a pas laissé de commentaire.

PEGGY S. | Expérience générale |
Évaluation :

The raise in rent is the only reason I moved. I couldn’t afford it. I found another facility at the same rate I was paying.

MARILYN C. | Expérience générale |
Évaluation :

Wonderful experience from start to finish. The staff is great!!!

Debra M. | Expérience générale |
Évaluation :

I hope my words express how much I appreciated the staff at Centreville UHaul. Anita and Charlie could not have done more to make moving as easy as possible. Friendly, courteous and so so helpful. I was so grateful that they helped me secure a unit there under short notice. I will definitely be recommending this facility to others. Thank you !!!!

Benjamin R.
Évaluation :

Staff there at the storage did an excellent Job of checking me in and getting me the equipment I needed. Thanks a bunch for a job well done!

David S.
Évaluation :

Charlie and Annetta are wonderful to work with.

Jonathan E.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas T.
Évaluation :

Small location but nice people and easy to pull truck in. I also left my house key on the truck key chain and they got it for me and put it outside in an envelope for me to pick up after hours. It was completely my mistake and they went out of their way to help.

Rodney E.
Évaluation :

Le client n'a pas laissé de commentaire.

onika H.
Évaluation :

Le client n'a pas laissé de commentaire.

Linda A.
Évaluation :

Le client n'a pas laissé de commentaire.

Juanita B.
Évaluation :

Anita was very professional

FELICIA J.
Évaluation :

Le client n'a pas laissé de commentaire.

Anna C.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert L.
Évaluation :

Can't really improve on friendly and efficient

Earl F.
Évaluation :

Le client n'a pas laissé de commentaire.

Lee L.
Évaluation :

Rented a car hauler trailer: the lights did not work and there was a slow leak in the tire. We (the renter) had to splice the wiring to get the lights to work. Once we removed the NAIL from the tire and purchased some tire plug spray, we got the tire pressure back up. We only had to stop every 50 miles or so to check that the fix worked.

Hershel M.
Évaluation :

Le client n'a pas laissé de commentaire.

kelly E.
Évaluation :

Le client n'a pas laissé de commentaire.

JoAnn W.
Évaluation :

Centreville Self-Storage and U-Haul offers exceptional customer service. Their trailers are very clean in the inside and the outside, and the tires look new. The staff are very courteous on the phone and in person. Our family would certainly use their fleet of U-Haul trucks and trailers on another move.... but we hope we won't be moving again anytime soon!

Patrick W.
Évaluation :

Read my other reviews, NEVER, NEVER , AGAIN, will we have this experience. Just awful. Nothing good to say, A Bad Monday is better than that Sunday.

David B.
Évaluation :

spent many hours on the phone trying to get my reservation in the system. Then spent another hour on the phone with four different representatives the morning I was to pick up the vehicle because your mobile application indicated I did not have a reservation. I brought the truck home late only to discover I was not provided the dolly that I requested and paid for in advance. I was told on the phone that I had to call UHaul again, after my trip was completed, to be credited back for the $10 dolly rental and decided it was not worth my time. The truck itself was in excellent shape and worked perfectly but based on my overall experience I would not use UHaul again. Please note that I did not pickup the truck from the Grasonville, MD location. It was located in Centreville, MD which was 15 more miles away from our home.

Kevin R.
Évaluation :

Great experience. Reserved on line. Vehicle ready when I arrived even though location closed when I gort their.

Matthew S.
Évaluation :

Le client n'a pas laissé de commentaire.

James D.
Évaluation :

Le client n'a pas laissé de commentaire.

Dennis B.
Évaluation :

Did not like the trailer was not made available at the place of my choice. There was one there at the time of my agreement withU-HAUL

Lionell F.
Évaluation :

It was my first time ever renting a truck and it was a wonderful experience. The representative was awesome and answered all my questions and had excellent call back and follow up.

Robert B.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas T.
Évaluation :

I dropped this off when the facility was closed. No problems but I did not see the facility nor did I contact the employees. All was great I just can't rate those aspects.

Mark F.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy L.
Évaluation :

Le client n'a pas laissé de commentaire.

Peggy H.
Évaluation :

More info about 24/7

Wendy C.
Évaluation :

Exceptional customer service! I would highly recommend their services!!!!

Suzanne L.
Évaluation :

Very helpful know what we needed before we knew it. Recommended to friends. Great Uhaul place

Barbara C.
Évaluation :

Charlie went above and beyond to make my rental easy and hassle free. I highly recommend Centreville Self Storage for UHaul rentals!

Brian B.
Évaluation :

Eliminate the automated return application. I have a great relationship with the people at this location, but will never use U-Haul again thanks to that ridiculous application. It normally takes me 5 minutes to return a trailer after hours. Last night after I had parked and unhooked the trailer I wasted 15 minutes answering questions, uploading pictures, and generally wasting time in order to avoid a $20 penalty charge for not doing so. Congratulations; you have succeeded in losing a 40 year customer. Plug that into your app!

Richard M.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven S.
Évaluation :

Fix the “system”. The rental process totally sucks. The truck was a POS. I would never use or recommend UHAUL to anyone ever again. The 24/7 or regular rental process is horrible. I do not think think it right or secure for a copy of our drivers license to be on the customer service providers personal phone because the “system”. / internet is not working properly. Absolutely the worst truck rental experience I have ever had. I suggest that upper level management give me a call or you need to get out of the business. Your “system” both in person and customer service at 1 800 UHAUL is messed up. The faces of your company are trying really hard to do a good job but some one needs to rethink the tools you provide them.

Terri D.
Évaluation :

Uhaul was not Ready, broken glass and smell inside Uhauls had to wait for Clean up and arrived 45 mins late and it still not ready and was fixing to rent my Uhaul

Kevin R.
Évaluation :

Great customer service - gentleman even offered to come to where the truck was located to help with a small maintenance issue I was having after he got off. He ended helping over the phone and was very nice and professional. This is a nice subsection of uHaul.

William M.
Évaluation :

Le client n'a pas laissé de commentaire.

Carl T.
Évaluation :

Le client n'a pas laissé de commentaire.

Brent H.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul D.
Évaluation :

Location of Rental Agency was fine. Condition and safety features of the rental was horrible. This truck should never be on the road until the side view mirrors are repaired or replaced.

Larry F.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin C.
Évaluation :

Le client n'a pas laissé de commentaire.

Barbara C.
Évaluation :

Staff was excellent. Clean space and friendly people - I highly recommend Centreville Self Storage!

Edward D.
Évaluation :

Great customer service

Krystal H. | Réservation |
Évaluation :

The lady was super nice and helped us with everything

Rose D.
Évaluation :

We were very happy with the service we received couldn't have been any better . Was very pleasant and helpful Did a great job

James P.
Évaluation :

Le client n'a pas laissé de commentaire.

TYLER T. | Expérience générale |
Évaluation :

The people running the place are very nice & helpful.

Joseph H.
Évaluation :

Le client n'a pas laissé de commentaire.

BYRON T. | Expérience générale |
Évaluation :

Very pleased. I will be back in the spring.

Gary L.
Évaluation :

Le client n'a pas laissé de commentaire.

samuel R.
Évaluation :

very helpful and a pleasure to drop off too.

WHITNEY Q. | Expérience générale |
Évaluation :

This facility was very clean and well maintained

RICK S. | Expérience générale |
Évaluation :

GR8 CUSTOMER SERVICE~

DEBBIE B. | Expérience générale |
Évaluation :

A brief but great relationship.

Timmie H.
Évaluation :

Le client n'a pas laissé de commentaire.

Kelly S.
Évaluation :

Le client n'a pas laissé de commentaire.

Bill C.
Évaluation :

Very friendly

Eric W.
Évaluation :

The trailer was not road ready ...ground short and I had to reconnect taking time away from packing while away and running into rain on trip home, realized trailer leaked from the roof in one spot and the door seal

Kevin D.
Évaluation :

Le client n'a pas laissé de commentaire.

Rachel W.
Évaluation :

Nothing! Charlie was great!

Larry D.
Évaluation :

Friendly and efficient.

Jason B.
Évaluation :

Great customer service

Monica M.
Évaluation :

Very impressed with the service from the local provider. We were told we had to drive an hour to pick up the U-Haul and auto tow trailer that we had reserved. The owner of Centreville Self storage went and picked it up for us and brought it to his location saving us a lot of time and hastle.

James M.
Évaluation :

Le client n'a pas laissé de commentaire.

Judith T.
Évaluation :

anita was so good she has s permanent return customer. good for uhaul good for business.

John B.
Évaluation :

Le client n'a pas laissé de commentaire.

Timmie H.
Évaluation :

Le client n'a pas laissé de commentaire.

Dave J.
Évaluation :

Great staff at Centreville Self Storage. U-Haul trucks are clean and well maintained. Everyone there is very helpful.

Charlie B.
Évaluation :

Very pleasent people on both ends truck was in fantastic shape!! Will use again if needed!! Great people for a stressful time!!

Clark P.
Évaluation :

Le client n'a pas laissé de commentaire.

John H.
Évaluation :

Le client n'a pas laissé de commentaire.

CANDICE D.
Évaluation :

Exceptional customer service.

David C.
Évaluation :

Location was changed without my consent and refused to honor there $50 guarantee.

Timmie H.
Évaluation :

Had a person who didn't know how to read the has gauge and I had to dispute that with Him until he went back out and figured out you had to have the vehicle started to get an accurate reading. I then got charged for 161 miles when I only went 36. I always photograph my exit and return mileage and fuel but this time I did not capture the mileage in the photo.

Timmie H.
Évaluation :

Le client n'a pas laissé de commentaire.

Tim R.
Évaluation :

Le client n'a pas laissé de commentaire.

Eric W.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew G.
Évaluation :

Le client n'a pas laissé de commentaire.

elizabeth P.
Évaluation :

Le client n'a pas laissé de commentaire.

Andi M.
Évaluation :

Anita was wonderful and extremely helpful. You want to help the next customer? Give that woman a raise so she stays with you!

DANIEL B.
Évaluation :

Nothing to improve....The staff was great. Definitely recommended... Thanks alot

Andrew G.
Évaluation :

Nice new facility, friendly helpful staff. I will use them again

STEPHEN P.
Évaluation :

Nice people

JESSICA H.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald G.
Évaluation :

Le client n'a pas laissé de commentaire.

Keith H.
Évaluation :

Keep providing excellent service

Orlando A.
Évaluation :

The people, equipment, and hospitality was superb.

Steve W.
Évaluation :

Le client n'a pas laissé de commentaire.

Peter M.
Évaluation :

You changed my pickup location by 25 miles one way on the last day!!!

DAVID S.
Évaluation :

Charlie and Anita went above and beyond to assist me. Have had issues with uhaul in the past, and was never going to use your services again. But I was desperate, I gave it one more shot. I own my own business and would definitely use this location, and this one only, again.

Dora M.
Évaluation :

Le client n'a pas laissé de commentaire.

Kimberly C.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael D.
Évaluation :

Le client n'a pas laissé de commentaire.

MaryJo H.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul C.
Évaluation :

Le client n'a pas laissé de commentaire.

William A.
Évaluation :

As long as Anita works there, there is nothing to improve. She is terrific and the facility is top notch. Anita is the best.

barbara S.
Évaluation :

Le client n'a pas laissé de commentaire.

Marie R.
Évaluation :

Extremely competent, helpful and friendly.

Marie R.
Évaluation :

Extremely helpful through the whole experience from first telephone call. A+A+A+A+

Douglas K.
Évaluation :

After a long exhausting day of moving we wanted to return the truck and get something to eat but when we arrived at 7pm we were told we could not return the truck at that location because they had no where to park it! Why did that then become our problem?

Donald P.
Évaluation :

Tell them the TRUTH about mileage charges on the front end. I found out I was being charged 99 cents a mile even though I'd rented the truck LOCAL for 3 days. Gouging customers does not lead to repeat business or favorable recommendations for prospective customers.

GRADY B.
Évaluation :

The floor in the enclosed 5x8 box trailer I rented was covered in some type of motor oil. I had to clean the entire floor multiple times before I felt comfortable putting any of my belongings inside.

BRUCE W.
Évaluation :

Excellent friendly service! Thank you

Non reviews have been submitted for this location.

Retour
Haut de la page