Early morning pickup regimen is cryptic. It took 20 minutes with online assistance to get keys to the vehicle. Chris was very helpful. Merci!
Lawrence M.
Customer Reviews for Challenge Fitness
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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No hassle pick up
TIMOTHY JOHN P.Great facility. Rehab place for fitness and recovery.
John N.Really it was just as good as the pickup. Very professional with a nice sense of humor.
KAREN SUZANNE L.Nothing.
BRUCE RUSSELL S.This was not the original drop off location but Conway towing is not accepting trailers any more. This owner was great!
Charles H.Very helpful, friendly and knowledgeable owner.
jeffrey H.Was not able to get down my road. The rear tires had no grip. The unit needed winter tires for this region. Had to return the unit without getting my move done. No other units were available.
Charles R.Chris was VERY HELPFUL. 6x12 trailers should have a lift for easier connection to vehicle. (Car haulers do.)
JOSEPH THADDEUS V.Seamless process. Went just as expected.
Gary J.Chris was great! I would recommend his place anytime. Friendly, helpful all around good guy. He definitely takes pride in his work. Thank you so much!
Doreen B.Nothing. Chris was efficient, knowledgeable & went out of his way to accommodate me. So grateful!
LAURIE DIANE M.Very friendly. And helpful.
Jessica S.Super nice guy checked me in, helped take the trailer off and got me on my way.
Michael R.Great Please, very friendly staff
Tammie H.It was great and ready earlier than predicted. Great service! Thanks
DALE B.very limited inventory. Could have boxes, etc available
GEORGE WALTER A.Wiring drove me nuts. 2013 Escape with a trailer towing package, have towed many trailers without a problem, this one must have had a fault, it would keep connecting and disconnecting and car would indicate a trailer was connected and beep at me, over and over and over, for hours. I wire brushed and greased both ends of the wiring extension cable, that helped for a while. I know in most situations this would not be an issue, but with this car this time, it was. Anyways, love the equipment, worked great for my needs, thanks for listening
EDWARD NICHOLAS K.Dropped off on Sunday and no one was there
Cynthia L.need cruise control
JENNIFER SUE L.Nothing it as seamless , efficient , and reasonably priced All Good
MICHAEL JOSEPH J.Nothing,,, service and assistance was great!!
MICHAEL WARREN W.The guy who helped us was extremely friend, upbeat and made you feel welcome.
JESSICA ANN F.very friendly staff. Got me out the door in 10 mins.
Michael D.Great experience. Very friendly and helpful. Fortement recommandé!
ROBERT K.Super friendly and helpful! Owner made it easy to utilize the services. I'm very thankful to Chris and the great job he does in Charlevoix!
BENJAMIN M.Was dropped off by someone else
David S.this is the third time we have rented a UHaul from this location and the service is always AMAZING!
Robert C.Check latch. We had to bungee cord it to stay down as latch would unlatch when a bump in road was gone over
PAUL ROBERT E.They location was fine. The electronic pickup was so poor as to be incredibly frustrating and unsuable. after going through all of the steps weeks in advance so as to be able to grab a vehicle and go, we wrestled with every single aspect of the app that it would not allow us to do in advance from updating the credit card to taking pictures of the front of the license it wouldn't accept to the back it wouldn't accept to just the face it wouldn't accept. All of which meant we had to close the app and start the process over and over and over again. The absolute WORST customer service exercise in frustration I've had in years. U-Haul has the worst systems for pickup ever. Electronic or in person if there is someone in front of you it could take an hour.
GARY MARK F.Chris is always friendly and thoughtful plus he runs a clean and businesslike shop. I will continue renting from him and using U-Haul equipment after almost 30 years of prior loyalty to Penske. You need more dealers like him.
LINDA RANDEE W.Would like to know how to lock the back end. Stayed overnight. Was given instructions on this when renting but no comment on locking the back- end
GARY S.Professional friendly service and a very convenient location. We use this location often.
James A.Do not understand the $10 unloading fee. Guess it was for the help provided to unhook the trailer?????
Michael G.Easy pick up and drop off and excellent Equipment..personable staff. O idea what you could improve on.
THOMAS GEOFFREY D.I did not appreciate the change in the drop off location, especially not being informed of it. I was given a different one than the one I registered for online.
RICHARD EDWARD A.Good experience overall! Very quick pick up..
Rosanne B.Excellent service à la clientèle.
Thomas J.Nothing! He's great and so is his service!
Krystle R.Perfect customer service. Perfect truck for the job. Very pleasant transaction.
John M.Staff (Karen in particular) was extremely friendly and helpful! She hooked up the trailer, tested all lights, made sure I had resources in case of emergency and detached the trailer upon return. Took a lot of the stress out of moving, will definitely use them again!
Andreamarie T.Faster check in. It took the lady 40 minutes to check me in and there was no one else there. She just was very talkative and not focus on the job. It cost me some valuable time. I would just recommend speedier check in time. Yes I realize I could've checked in on the Internet, but your website was not working properly and would not allow me to do that.
Carol A.Very polite and professional.
JAMES MATTHEW R.